We’re looking for an experienced people manager with a love for innovation, to join our Technology and Innovation Team.
As part of this brand new role, you’ll be leading a team of analysts, who are responsible for business improvement, in-house software development and third party software implementation and support.
Do you have experience in developing software? Or experience of implementing new software on a large scale? If so we’d love to hear from you.
Responsibilities
What you’ll be doing:
Leading a team of 8, mentoring and supporting the team to enable them to effectively perform their expected duties.
Assisting with the design and implementation of short-term and long-term strategic plans to ensure the organisation maximises its investment in technology.
Assisting in negotiations with vendors, outsourcers and contractors to secure software-specific products and services.
Leading the business improvement process for the delivery of all ICT led projects.
Creating and developing operational business process models.
Conducting research on hardware and software products to justify recommendations and to support purchasing efforts.
Developing, implementing and maintaining policies, procedures and associated training plans for the implementation, delivery and project management of software solutions.
About you
You’ll have previous experience line-managing a team.
You’ll have broad technical knowledge with experience in researching new technologies and bringing recommendations to the business on appropriate solutions.
You’ll be experienced in software development and/or implementation of software into a large organisation.
You’ll have ability and confidence to explain technical matters to non-technical people.
You’ll have the ability to make good decisions, whilst working under pressure.
You’ll display effective and resilient leadership, creating strong direction, delivering a high performance culture that promotes inclusiveness and effective teamwork.
You’ll have the confidence to build and maintain the highest possible standard of internal and external stakeholder relationships to ensure effective collaboration and delivery.
About us
Tai Tarian is one of the largest social landlords in Wales and we have responsibility for over 9,000 properties across the Neath Port Talbot region. We are aware of the rapidly evolving climate crisis and are committed to achieving carbon neutral status by 2030. We have already made great progress over the last year and have considered the challenges of our changing world, in technology, society and most critically in the natural environment for example our engagement with the climate strike and our weekly “Fridays for Future “ climate focus.
Every one of us who works for Tai Tarian is passionate and committed to making a difference to our customers, employees and the surrounding community, whilst living up to our values: honesty, team work, professionalism, respect, commitment.
Benefits
Modern purpose built offices
An easily accessible base, with links to public transport
Flexible Working options - Flexi time, Home Working, Car Sharing
Cycle 2 Work Scheme
Generous stakeholder pension scheme (rising to 8% contributions)
25 days annual leave (plus bank holidays)
Corporate benefits including employee discount schemes
A 24/7 Employee Assistance Programme (EAP)
If you want to work in a vibrant environment that gives you the opportunity to make a difference to our tenants and our communities, please click apply today we’d love to hear from you!
Closing Date: 9AM on Wednesday 5th February 2020
Please note, the closing date is given as a guide. We occasionally close vacancies early in the event that we receive high volumes of applications. Therefore, we recommend that you apply early.
Jan 21, 2020
Full time
We’re looking for an experienced people manager with a love for innovation, to join our Technology and Innovation Team.
As part of this brand new role, you’ll be leading a team of analysts, who are responsible for business improvement, in-house software development and third party software implementation and support.
Do you have experience in developing software? Or experience of implementing new software on a large scale? If so we’d love to hear from you.
Responsibilities
What you’ll be doing:
Leading a team of 8, mentoring and supporting the team to enable them to effectively perform their expected duties.
Assisting with the design and implementation of short-term and long-term strategic plans to ensure the organisation maximises its investment in technology.
Assisting in negotiations with vendors, outsourcers and contractors to secure software-specific products and services.
Leading the business improvement process for the delivery of all ICT led projects.
Creating and developing operational business process models.
Conducting research on hardware and software products to justify recommendations and to support purchasing efforts.
Developing, implementing and maintaining policies, procedures and associated training plans for the implementation, delivery and project management of software solutions.
About you
You’ll have previous experience line-managing a team.
You’ll have broad technical knowledge with experience in researching new technologies and bringing recommendations to the business on appropriate solutions.
You’ll be experienced in software development and/or implementation of software into a large organisation.
You’ll have ability and confidence to explain technical matters to non-technical people.
You’ll have the ability to make good decisions, whilst working under pressure.
You’ll display effective and resilient leadership, creating strong direction, delivering a high performance culture that promotes inclusiveness and effective teamwork.
You’ll have the confidence to build and maintain the highest possible standard of internal and external stakeholder relationships to ensure effective collaboration and delivery.
About us
Tai Tarian is one of the largest social landlords in Wales and we have responsibility for over 9,000 properties across the Neath Port Talbot region. We are aware of the rapidly evolving climate crisis and are committed to achieving carbon neutral status by 2030. We have already made great progress over the last year and have considered the challenges of our changing world, in technology, society and most critically in the natural environment for example our engagement with the climate strike and our weekly “Fridays for Future “ climate focus.
Every one of us who works for Tai Tarian is passionate and committed to making a difference to our customers, employees and the surrounding community, whilst living up to our values: honesty, team work, professionalism, respect, commitment.
Benefits
Modern purpose built offices
An easily accessible base, with links to public transport
Flexible Working options - Flexi time, Home Working, Car Sharing
Cycle 2 Work Scheme
Generous stakeholder pension scheme (rising to 8% contributions)
25 days annual leave (plus bank holidays)
Corporate benefits including employee discount schemes
A 24/7 Employee Assistance Programme (EAP)
If you want to work in a vibrant environment that gives you the opportunity to make a difference to our tenants and our communities, please click apply today we’d love to hear from you!
Closing Date: 9AM on Wednesday 5th February 2020
Please note, the closing date is given as a guide. We occasionally close vacancies early in the event that we receive high volumes of applications. Therefore, we recommend that you apply early.
We are currently looking for an exceptional leader, someone that is motivated and motivational to join our Technology and Innovation team.
As part of this brand new interim role, you’ll be leading our infrastructure and service desk teams. In addition to being a strong people manager with excellent leadership, interpersonal and communication skills, you’ll need strong technical knowledge and experience.
This is a 2 year Fixed Term post, with a starting salary of £39,186 rising to £42,274 after successful probation.
If you’re a skilled IT professional, with the capacity to lead and manage a team within a constantly changing environment, we’d love to hear from you.
Responsibilities
What you’ll be doing:
Taking accountability for the future planning and day-to-day availability, integrity, security, compliance, monitoring and management of the ICT Infrastructure.
Leading the infrastructure and service desk teams in the delivery of technical support and ensure swift resolution of issues.
Assisting in research and development of business of new technologies.
Ensuring all our assets comply with relevant best practice and adopted industry standards, whilst delivering adequate service provision to meet the demands of the organisation.
Ensuring effective service delivery, based on current and effective operational controls, procedures and documentation.
Mentoring, supporting and recommending appropriate training for the infrastructure and service desk teams, to enable them to effectively perform their expected duties and build an effective succession plan.
About you
You’ll have strong technical Tier 3 knowledge of Microsoft Server, Virtualisation Technologies such as VmWare and Desktop operating systems.
You’ll have previous experience of managing a team.
You’ll have the ability to quickly establish credibility with your peers and key stakeholders across the Technology & Innovation department and Organisation.
You’ll display effective and resilient leadership, creating strong direction, delivering a high performance culture that promotes inclusiveness and effective teamwork.
You’ll have experience in researching new technologies and bringing recommendations to the business on appropriate solutions.
You’ll have the confidence to build and maintain the highest possible standard of internal and external stakeholder relationships to ensure effective collaboration and delivery.
You’ll be able to provide examples of making sound decisions under pressure.
You’ll have a strong history of delivering end to end infrastructure projects at an enterprise level.
You’ll need to have a relevant IT infrastructure qualification or equivalent certification.
About us
Tai Tarian is one of the largest social landlords in Wales and we have responsibility for over 9,000 properties across the Neath Port Talbot region. We are aware of the rapidly evolving climate crisis and are committed to achieving carbon neutral status by 2030. We have already made great progress over the last year and have considered the challenges of our changing world, in technology, society and most critically in the natural environment for example our engagement with the climate strike and our weekly “Fridays for Future “ climate focus.
Every one of us who works for Tai Tarian is passionate and committed to making a difference to our customers, employees and the surrounding community, whilst living up to our values: honesty, team work, professionalism, respect, commitment.
Benefits
Modern purpose built offices
An easily accessible base, with links to public transport
Flexible Working options - Flexi time, Home Working, Car Sharing
Cycle 2 Work Scheme
Generous stakeholder pension scheme (rising to 8% contributions)
25 days annual leave (plus bank holidays)
Corporate benefits including employee discount schemes
A 24/7 Employee Assistance Programme (EAP)
If you want to work in a vibrant environment that gives you the opportunity to make a difference to our tenants and our communities, please click apply today we’d love to hear from you!
Closing Date: 9AM on Wednesday 5th February 2020
Please note, the closing date is given as a guide. We occasionally close vacancies early in the event that we receive high volumes of applications. Therefore, we recommend that you apply early.
Jan 21, 2020
Full time
We are currently looking for an exceptional leader, someone that is motivated and motivational to join our Technology and Innovation team.
As part of this brand new interim role, you’ll be leading our infrastructure and service desk teams. In addition to being a strong people manager with excellent leadership, interpersonal and communication skills, you’ll need strong technical knowledge and experience.
This is a 2 year Fixed Term post, with a starting salary of £39,186 rising to £42,274 after successful probation.
If you’re a skilled IT professional, with the capacity to lead and manage a team within a constantly changing environment, we’d love to hear from you.
Responsibilities
What you’ll be doing:
Taking accountability for the future planning and day-to-day availability, integrity, security, compliance, monitoring and management of the ICT Infrastructure.
Leading the infrastructure and service desk teams in the delivery of technical support and ensure swift resolution of issues.
Assisting in research and development of business of new technologies.
Ensuring all our assets comply with relevant best practice and adopted industry standards, whilst delivering adequate service provision to meet the demands of the organisation.
Ensuring effective service delivery, based on current and effective operational controls, procedures and documentation.
Mentoring, supporting and recommending appropriate training for the infrastructure and service desk teams, to enable them to effectively perform their expected duties and build an effective succession plan.
About you
You’ll have strong technical Tier 3 knowledge of Microsoft Server, Virtualisation Technologies such as VmWare and Desktop operating systems.
You’ll have previous experience of managing a team.
You’ll have the ability to quickly establish credibility with your peers and key stakeholders across the Technology & Innovation department and Organisation.
You’ll display effective and resilient leadership, creating strong direction, delivering a high performance culture that promotes inclusiveness and effective teamwork.
You’ll have experience in researching new technologies and bringing recommendations to the business on appropriate solutions.
You’ll have the confidence to build and maintain the highest possible standard of internal and external stakeholder relationships to ensure effective collaboration and delivery.
You’ll be able to provide examples of making sound decisions under pressure.
You’ll have a strong history of delivering end to end infrastructure projects at an enterprise level.
You’ll need to have a relevant IT infrastructure qualification or equivalent certification.
About us
Tai Tarian is one of the largest social landlords in Wales and we have responsibility for over 9,000 properties across the Neath Port Talbot region. We are aware of the rapidly evolving climate crisis and are committed to achieving carbon neutral status by 2030. We have already made great progress over the last year and have considered the challenges of our changing world, in technology, society and most critically in the natural environment for example our engagement with the climate strike and our weekly “Fridays for Future “ climate focus.
Every one of us who works for Tai Tarian is passionate and committed to making a difference to our customers, employees and the surrounding community, whilst living up to our values: honesty, team work, professionalism, respect, commitment.
Benefits
Modern purpose built offices
An easily accessible base, with links to public transport
Flexible Working options - Flexi time, Home Working, Car Sharing
Cycle 2 Work Scheme
Generous stakeholder pension scheme (rising to 8% contributions)
25 days annual leave (plus bank holidays)
Corporate benefits including employee discount schemes
A 24/7 Employee Assistance Programme (EAP)
If you want to work in a vibrant environment that gives you the opportunity to make a difference to our tenants and our communities, please click apply today we’d love to hear from you!
Closing Date: 9AM on Wednesday 5th February 2020
Please note, the closing date is given as a guide. We occasionally close vacancies early in the event that we receive high volumes of applications. Therefore, we recommend that you apply early.
The role will be responsible for the management of all infrastructure, such as (but not limited to) hardware, software, security, network and telephony. In addition to this, the role will be responsible for the management of Azure IaaS services, along with providing support to Windows, Exchange and Office 365. The successful candidate will also be responsible for the development, management and maintenance of all servers and associated operating systems including Windows Server (2012R2 / 2016) / Hyper-V / Citrix XenApp / Exchange Online.
Jan 15, 2020
Full time
The role will be responsible for the management of all infrastructure, such as (but not limited to) hardware, software, security, network and telephony. In addition to this, the role will be responsible for the management of Azure IaaS services, along with providing support to Windows, Exchange and Office 365. The successful candidate will also be responsible for the development, management and maintenance of all servers and associated operating systems including Windows Server (2012R2 / 2016) / Hyper-V / Citrix XenApp / Exchange Online.
The role will be to provide IT support to all colleagues within South Liverpool Homes and Cobalt Housing. The successful candidate will work to agreed SLA’s and provide thorough investigation to find root causes to problems on endpoint devices and servers. The role will also maintain wired and wireless networks, PC’s and associated software applications, and help to plan, build and deploy new hardware and software.
Jan 15, 2020
Full time
The role will be to provide IT support to all colleagues within South Liverpool Homes and Cobalt Housing. The successful candidate will work to agreed SLA’s and provide thorough investigation to find root causes to problems on endpoint devices and servers. The role will also maintain wired and wireless networks, PC’s and associated software applications, and help to plan, build and deploy new hardware and software.
MIS Active Management Systems Ltd.
Charnwood House, Gadbrook Business Centre, Northwich, Cheshire, CW9 7UG
About MIS Active Management Systems
MIS Active Management Systems Ltd have been providing integrated housing management solutions for over 35 years. MIS Active Management Systems have grown steadily and consistently since the business started and now employ over 60 staff. The company is financially strong, but, as an independent business, MIS is not accountable to the stock market, venture capitalists or UK or overseas investors. This means that MIS’s focus is solely on satisfying its customers. All development is completed in-house in the UK and MIS is proud of its high staff and customer retention rates, and excellent customer satisfaction ratings. In a recent survey of customers at our User Conference, 100% of MIS-AMS’s customers said that they would be happy to recommend the company.
Our customers range in size from under 100 assets to over 67,000 assets and we are recognised for our excellence in software development and customer services. Having supplied private and public landlords, housing associations and local councils across the United Kingdom and the Republic of Ireland, our extensive knowledge of the housing sector is unsurpassed.
Job Summary
Reporting to the Implementation Manager, you will play a significant role in delivering implementation and business consultancy services, working directly with customers to advise and guide them through the full project life cycle, helping them to achieve the optimum solution to meet their business requirements in a cost effective and efficient manner.
The role of the Systems Implementer is wide ranging, challenging and rewarding. You will be working within the Implementation Team on all stages of new business and existing customer projects and support, providing:
Business analysis, requirements gathering, process mapping and solution design
Systems implementation and data migration
Consultancy services, training and support
Bespoke system configuration
Role Responsibilities
Provide expert implementation and business consultancy services and training for MIS’s solutions, both on and off site, in accordance with project documentation, implementation guidelines and quality standards
Provide support and advice to customers on the use and configuration of MIS’s solutions on an ad-hoc basis, providing clear and effective resolutions
Take ownership of tasks assigned, striving to deliver the best possible service
Demonstrate MIS’s solutions to prospective and existing customers, proposing recommendations to meet their business requirements
Produce and maintain internal and customer-facing documentation to a high standard, including solution designs, project documentation, user and configuration guides and technical specifications
Follow project plans as agreed with customers, project managers and escalating any issues affecting project delivery
Contribute to the product development roadmap and strategy, helping to identify product gaps, suggesting enhancements and new solutions in line with sector and legislation changes
Communicate effectively with customers in a timely manner, providing documentation, updates and timescales for service delivery
Key Skills and Experience
Essential
Knowledge of HTML, XML, Web Services and SQL
Excellent knowledge of the housing sector with demonstrable experience of working with housing software solutions, either for or with Local Authorities, ALMO’s or Housing Associations
Positive, proactive and self-motivated with excellent interpersonal, communication and organisational skills with great attention to detail
Capable of working as part of a team or alone with minimal supervision
Flexible attitude with excellent time management skills, willing to work away from home and outside of core hours
A quick learner who proactively looks to develop own knowledge
Capable of delivering messages clearly and concisely, in line with the audience's expectations and knowledge
Capable of delivering effective meetings and workshops, documenting them appropriately
Capable of demonstrating software solutions, effectively presenting themselves, the company and the product
Excellent computer skills with a good working knowledge of office based products
Capable of building and maintaining good collaborative working relationships with key stakeholders
Capable of working under pressure to achieve deadlines, manage expectations and change control
Desirable
Knowledge and demonstrable experience of MIS’s software solutions
Previous experience in a consultancy role with strong commercial awareness
Previous experience with Windows Workflow Foundation or Microsoft Flow
Good working knowledge of PRINCE2 or similar Project Management Methodology
Qualifications
Essential
Full UK Driving License
Salary and Benefits
Salary commensurate with skills and experience
Company pension scheme
To apply please submit your CV and covering letter to careers@mis-ams.com
Jan 15, 2020
Full time
About MIS Active Management Systems
MIS Active Management Systems Ltd have been providing integrated housing management solutions for over 35 years. MIS Active Management Systems have grown steadily and consistently since the business started and now employ over 60 staff. The company is financially strong, but, as an independent business, MIS is not accountable to the stock market, venture capitalists or UK or overseas investors. This means that MIS’s focus is solely on satisfying its customers. All development is completed in-house in the UK and MIS is proud of its high staff and customer retention rates, and excellent customer satisfaction ratings. In a recent survey of customers at our User Conference, 100% of MIS-AMS’s customers said that they would be happy to recommend the company.
Our customers range in size from under 100 assets to over 67,000 assets and we are recognised for our excellence in software development and customer services. Having supplied private and public landlords, housing associations and local councils across the United Kingdom and the Republic of Ireland, our extensive knowledge of the housing sector is unsurpassed.
Job Summary
Reporting to the Implementation Manager, you will play a significant role in delivering implementation and business consultancy services, working directly with customers to advise and guide them through the full project life cycle, helping them to achieve the optimum solution to meet their business requirements in a cost effective and efficient manner.
The role of the Systems Implementer is wide ranging, challenging and rewarding. You will be working within the Implementation Team on all stages of new business and existing customer projects and support, providing:
Business analysis, requirements gathering, process mapping and solution design
Systems implementation and data migration
Consultancy services, training and support
Bespoke system configuration
Role Responsibilities
Provide expert implementation and business consultancy services and training for MIS’s solutions, both on and off site, in accordance with project documentation, implementation guidelines and quality standards
Provide support and advice to customers on the use and configuration of MIS’s solutions on an ad-hoc basis, providing clear and effective resolutions
Take ownership of tasks assigned, striving to deliver the best possible service
Demonstrate MIS’s solutions to prospective and existing customers, proposing recommendations to meet their business requirements
Produce and maintain internal and customer-facing documentation to a high standard, including solution designs, project documentation, user and configuration guides and technical specifications
Follow project plans as agreed with customers, project managers and escalating any issues affecting project delivery
Contribute to the product development roadmap and strategy, helping to identify product gaps, suggesting enhancements and new solutions in line with sector and legislation changes
Communicate effectively with customers in a timely manner, providing documentation, updates and timescales for service delivery
Key Skills and Experience
Essential
Knowledge of HTML, XML, Web Services and SQL
Excellent knowledge of the housing sector with demonstrable experience of working with housing software solutions, either for or with Local Authorities, ALMO’s or Housing Associations
Positive, proactive and self-motivated with excellent interpersonal, communication and organisational skills with great attention to detail
Capable of working as part of a team or alone with minimal supervision
Flexible attitude with excellent time management skills, willing to work away from home and outside of core hours
A quick learner who proactively looks to develop own knowledge
Capable of delivering messages clearly and concisely, in line with the audience's expectations and knowledge
Capable of delivering effective meetings and workshops, documenting them appropriately
Capable of demonstrating software solutions, effectively presenting themselves, the company and the product
Excellent computer skills with a good working knowledge of office based products
Capable of building and maintaining good collaborative working relationships with key stakeholders
Capable of working under pressure to achieve deadlines, manage expectations and change control
Desirable
Knowledge and demonstrable experience of MIS’s software solutions
Previous experience in a consultancy role with strong commercial awareness
Previous experience with Windows Workflow Foundation or Microsoft Flow
Good working knowledge of PRINCE2 or similar Project Management Methodology
Qualifications
Essential
Full UK Driving License
Salary and Benefits
Salary commensurate with skills and experience
Company pension scheme
To apply please submit your CV and covering letter to careers@mis-ams.com
James Andrews Recruitment Solutions
Birmingham, UK
Our client, based in Birmingham , is currently recruiting for a Product Owner on permanent contract. They are looking for dedicated Product Consultant or Project Manager who has skills in Agile Project methodology, full project lifecycle knowledge as well a business analysis skills.
The position is due to start immediately on a full time basis. The salary is £41,000 per annum for an entirely home based role only required to come in for key meetings.
Duties will include (but not limited to):
* Manage project delivery, acting as key coordinator between the Business Change team, business users and software
* Work with the Business Change team to develop user stories and to define acceptance criteria and lead the solution development team: providing vision and direction, organising, prioritising and assessing the work
* Develop and maintain subject matter expertise on the functional capabilities of the business systems and products in use once implemented
* Identify user needs, assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value
* Manage the ongoing, prioritized backlog of requirements through the delivery lifecycle, ensuring that the team always has an adequate amount of prior prepared tasks to work on
* Produce product release plans and set expectation for delivery of new functionalities, working with cross-functional teams to manage and schedule product releases
Experience required:
* Agile Project Methodology experience
* End of End Project Lifecycle
* Experience of Project Management and Business Analysis
Please note that you require recent experience to apply for this role.
For further information on the position, please contact Alex Mitchell or Dom Barker on 0121-274 0087 or please email enquiries to amitchell@jarsolutions.co.uk
James Andrews is acting as an employment agency and business in relation to this role.
KEYWORDS: Product Owner, Project Manager, IT Software Solutions, Agile, Full Project Lifecycle
Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £50 each once they have completed 20 days in a role via James Andrews!*
*Terms and conditions apply, contact us for details
Jan 09, 2020
Full time
Our client, based in Birmingham , is currently recruiting for a Product Owner on permanent contract. They are looking for dedicated Product Consultant or Project Manager who has skills in Agile Project methodology, full project lifecycle knowledge as well a business analysis skills.
The position is due to start immediately on a full time basis. The salary is £41,000 per annum for an entirely home based role only required to come in for key meetings.
Duties will include (but not limited to):
* Manage project delivery, acting as key coordinator between the Business Change team, business users and software
* Work with the Business Change team to develop user stories and to define acceptance criteria and lead the solution development team: providing vision and direction, organising, prioritising and assessing the work
* Develop and maintain subject matter expertise on the functional capabilities of the business systems and products in use once implemented
* Identify user needs, assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value
* Manage the ongoing, prioritized backlog of requirements through the delivery lifecycle, ensuring that the team always has an adequate amount of prior prepared tasks to work on
* Produce product release plans and set expectation for delivery of new functionalities, working with cross-functional teams to manage and schedule product releases
Experience required:
* Agile Project Methodology experience
* End of End Project Lifecycle
* Experience of Project Management and Business Analysis
Please note that you require recent experience to apply for this role.
For further information on the position, please contact Alex Mitchell or Dom Barker on 0121-274 0087 or please email enquiries to amitchell@jarsolutions.co.uk
James Andrews is acting as an employment agency and business in relation to this role.
KEYWORDS: Product Owner, Project Manager, IT Software Solutions, Agile, Full Project Lifecycle
Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £50 each once they have completed 20 days in a role via James Andrews!*
*Terms and conditions apply, contact us for details
Newcastle/Home-based
Permanent/Full-time
Job Summary
Reporting to the Services Delivery Manager, you will play a significant role in delivering implementation and business consultancy services, working directly with customers to advise and guide them through the full project life cycle, helping them to achieve the optimum solution to meet their business requirements in a cost effective and efficient manner.
The role of the Service Delivery Consultant is wide ranging, challenging and rewarding. You will be working within the Service Delivery Team on all stages of new business and existing customer projects and support, providing:
Business analysis, requirements gathering, process mapping and solution design
Systems implementation and migration
Consultancy services, training and support
Bespoke system configuration using Orchard’s BPM Toolkit
Principal Responsibilities
Provide expert implementation and business consultancy services and training for Orchard’s solutions, both on and off site, in accordance with project documentation, implementation guidelines and quality standards
Provide support and advice to customers on the use and configuration of Orchard’s solutions on an ad-hoc basis, providing clear and effective resolutions
Take ownership of tasks assigned, striving to deliver the best possible service
Demonstrate Orchard’s solutions to prospective and existing customers, proposing recommendations to meet their business requirements
Produce and maintain internal and customer-facing documentation to a high standard, including solution designs, project documentation, user and configuration guides and technical specifications
Follow project plans as agreed with customers, project managers and the Project Management Office (PMO), escalating any issues affecting project delivery
Contribute to the product development roadmap and strategy, helping to identify product gaps, suggesting enhancements and new solutions in line with sector and legislation changes
Communicate effectively with customers in a timely manner, providing documentation, updates and timescales for service delivery
Work with the Head of Service Delivery to identify new and innovative ways to deliver existing and new services
Key Skills and Experience
Essential
Excellent knowledge of the housing sector with demonstrable experience of working with housing software solutions, either for or with Local Authorities, ALMO’s or Housing Associations
Positive, proactive and self-motivated with excellent interpersonal, communication and organisational skills
Capable of working as part of a team or alone with minimal supervision
Flexible attitude with excellent time management skills, willing to work away from home and outside of core hours
A quick learner who proactively looks to develop own knowledge
Capable of delivering messages clearly and concisely, in line with the audience's expectations and knowledge
Capable of delivering effective meetings and workshops, documenting them appropriately
Capable of demonstrating software solutions, effectively presenting themselves, the company and the product
Excellent computer skills with a good working knowledge of office based products
Capable of building and maintaining good collaborative working relationships with key stakeholders
Capable of working under pressure to achieve deadlines, manage expectations and change control
Desirable
Knowledge and demonstrable experience of Orchard’s software solutions, including Orchard’s BPM Toolkit
Knowledge and demonstrable experience of configuring database driven web-based solutions
Knowledge of HTML, XML, Web Services and SQL
Previous experience in a consultancy role with strong commercial awareness
Good working knowledge of PRINCE2 or similar Project Management Methodology
Good working knowledge of the ITIL Service Management Framework
Qualifications
Essential
Full UK Driving License
Desirable
Business Analysis, Requirements Gathering, Modelling Business Processes or similar certifications
Querying Data with Transact-SQL or similar certification
PRINCE2 Foundation or Practitioner
What we give back to you
Salary commensurate with skills and experience
Company pension scheme
Permanent health insurance and life assurance
Westfield Health Cash Plan Scheme
To apply please submit your CV and covering letter below.
Jan 07, 2020
Full time
Newcastle/Home-based
Permanent/Full-time
Job Summary
Reporting to the Services Delivery Manager, you will play a significant role in delivering implementation and business consultancy services, working directly with customers to advise and guide them through the full project life cycle, helping them to achieve the optimum solution to meet their business requirements in a cost effective and efficient manner.
The role of the Service Delivery Consultant is wide ranging, challenging and rewarding. You will be working within the Service Delivery Team on all stages of new business and existing customer projects and support, providing:
Business analysis, requirements gathering, process mapping and solution design
Systems implementation and migration
Consultancy services, training and support
Bespoke system configuration using Orchard’s BPM Toolkit
Principal Responsibilities
Provide expert implementation and business consultancy services and training for Orchard’s solutions, both on and off site, in accordance with project documentation, implementation guidelines and quality standards
Provide support and advice to customers on the use and configuration of Orchard’s solutions on an ad-hoc basis, providing clear and effective resolutions
Take ownership of tasks assigned, striving to deliver the best possible service
Demonstrate Orchard’s solutions to prospective and existing customers, proposing recommendations to meet their business requirements
Produce and maintain internal and customer-facing documentation to a high standard, including solution designs, project documentation, user and configuration guides and technical specifications
Follow project plans as agreed with customers, project managers and the Project Management Office (PMO), escalating any issues affecting project delivery
Contribute to the product development roadmap and strategy, helping to identify product gaps, suggesting enhancements and new solutions in line with sector and legislation changes
Communicate effectively with customers in a timely manner, providing documentation, updates and timescales for service delivery
Work with the Head of Service Delivery to identify new and innovative ways to deliver existing and new services
Key Skills and Experience
Essential
Excellent knowledge of the housing sector with demonstrable experience of working with housing software solutions, either for or with Local Authorities, ALMO’s or Housing Associations
Positive, proactive and self-motivated with excellent interpersonal, communication and organisational skills
Capable of working as part of a team or alone with minimal supervision
Flexible attitude with excellent time management skills, willing to work away from home and outside of core hours
A quick learner who proactively looks to develop own knowledge
Capable of delivering messages clearly and concisely, in line with the audience's expectations and knowledge
Capable of delivering effective meetings and workshops, documenting them appropriately
Capable of demonstrating software solutions, effectively presenting themselves, the company and the product
Excellent computer skills with a good working knowledge of office based products
Capable of building and maintaining good collaborative working relationships with key stakeholders
Capable of working under pressure to achieve deadlines, manage expectations and change control
Desirable
Knowledge and demonstrable experience of Orchard’s software solutions, including Orchard’s BPM Toolkit
Knowledge and demonstrable experience of configuring database driven web-based solutions
Knowledge of HTML, XML, Web Services and SQL
Previous experience in a consultancy role with strong commercial awareness
Good working knowledge of PRINCE2 or similar Project Management Methodology
Good working knowledge of the ITIL Service Management Framework
Qualifications
Essential
Full UK Driving License
Desirable
Business Analysis, Requirements Gathering, Modelling Business Processes or similar certifications
Querying Data with Transact-SQL or similar certification
PRINCE2 Foundation or Practitioner
What we give back to you
Salary commensurate with skills and experience
Company pension scheme
Permanent health insurance and life assurance
Westfield Health Cash Plan Scheme
To apply please submit your CV and covering letter below.
Orbit is a large housing association with c.45,000 properties across the Midlands, East Anglia and South of England. Within this portfolio are over 5,500 Independent Living properties, including sheltered housing and extra care homes for older people and 800 supported housing properties. Additionally, over 10,000 tenants within our general needs properties are over the age of 65. We are a leading housing association for the development of new properties, with ambitious targets to build an extra 20,000 new homes by 2030, including new extra care and specialist supported housing.
Assistive Technology
We are embracing new technology and want to develop our homes and services to enable people to live independently in the homes they love, with technology have a key role to play within this. As we build new properties, we are including the cabling and infrastructure to allow the installation of the latest technology to provide a breadth of services previously unavailable. In our latest extra care scheme, we have a full digital warden call system that has the flexibility to link in additional products including wearable tech. We know this is just the start and that the potential to deliver different types of services to not only support independence, but also help to improve or maintain health and wellbeing for our customers.
Our sheltered housing properties all contain warden call schemes, which range in age up to c.40 years and are at the point for replacement. We are developing a plan to replace all of these systems and implement up to date systems that can be added into as new technologies are developed. We want to ensure that we can continue to adapt and provide the best services for our tenants and take advantage of new technologies that will help people to live happy, healthy lives and age in place.
Technology plays a key role within our new Independent Living strategy. We know the benefits it will bring will help to transform our services and the lives of people using them. The next step is to ensure the best use of available funds to deliver what people need and want and deliver demonstrable outcomes from our investment, as well as developing our back office functions and using technology to improve our ways of working and service offer. We want to use the rich data that comes from assistive technology to better understand not only our customers but also our service and the systems and processes in order to deliver this.
A Critical Friend
With the rapid pace of change in technology, with new hardware and software coming to market constantly, there are many options that we could use. As a Housing Association, we want to make the most of the money we have, investing the income from rents to ensure that our most vulnerable customers have the very best level of service and support from us. In order to ensure the most effective use of funds, we are looking for support to help guide us through the mass of information and products available and what will deliver the best outcomes for our customers and for Orbit.
With all of the potential for service delivery through technology also comes the data that is available from it. We want to use the insight from this data to help us continue to develop and provide the services that people need, and by understanding those people living in our properties better we will be able to do this more effectively.
The service we need is to have a critical friend, to help us understand the potential options and challenge the assumptions we have made and the decisions we make. We have our specialist expertise in housing and providing high quality homes for vulnerable people. We know there are other organisations who have real expertise in assistive technology and how this can be delivered on a large scale to provide a transformation in services offered.
Key areas we need support with are:
Developing the Assistive Technology strategy
Help develop the business case for investment in Assistive Technology
Challenging the assumptions made
How we future proof agreed solutions
Ideas for different products and services
Specialist knowledge of AT and the future direction of support
Planning to ensure integration with existing investment regimes
Budget and Timescale
The budget for this support is up to £25,000 over two years.
We are currently developing our strategy and are looking for the support to commence in March 2020.
Submission requirements
Please set out the details of:
Your expertise in Assistive Technology
You experience of working with Housing Associations
Any previous consultancy or support work delivered in this area
Your approach to delivering this work
Any additional value you can deliver
Submissions should be no more than 4 sides of A4 and emailed to francis.burrows@orbit.org.uk by 31 January 2020. If you would like to discuss this opportunity please contact Francis Burrows on 07966 995 556.
Dec 31, 2019
Contractor
Orbit is a large housing association with c.45,000 properties across the Midlands, East Anglia and South of England. Within this portfolio are over 5,500 Independent Living properties, including sheltered housing and extra care homes for older people and 800 supported housing properties. Additionally, over 10,000 tenants within our general needs properties are over the age of 65. We are a leading housing association for the development of new properties, with ambitious targets to build an extra 20,000 new homes by 2030, including new extra care and specialist supported housing.
Assistive Technology
We are embracing new technology and want to develop our homes and services to enable people to live independently in the homes they love, with technology have a key role to play within this. As we build new properties, we are including the cabling and infrastructure to allow the installation of the latest technology to provide a breadth of services previously unavailable. In our latest extra care scheme, we have a full digital warden call system that has the flexibility to link in additional products including wearable tech. We know this is just the start and that the potential to deliver different types of services to not only support independence, but also help to improve or maintain health and wellbeing for our customers.
Our sheltered housing properties all contain warden call schemes, which range in age up to c.40 years and are at the point for replacement. We are developing a plan to replace all of these systems and implement up to date systems that can be added into as new technologies are developed. We want to ensure that we can continue to adapt and provide the best services for our tenants and take advantage of new technologies that will help people to live happy, healthy lives and age in place.
Technology plays a key role within our new Independent Living strategy. We know the benefits it will bring will help to transform our services and the lives of people using them. The next step is to ensure the best use of available funds to deliver what people need and want and deliver demonstrable outcomes from our investment, as well as developing our back office functions and using technology to improve our ways of working and service offer. We want to use the rich data that comes from assistive technology to better understand not only our customers but also our service and the systems and processes in order to deliver this.
A Critical Friend
With the rapid pace of change in technology, with new hardware and software coming to market constantly, there are many options that we could use. As a Housing Association, we want to make the most of the money we have, investing the income from rents to ensure that our most vulnerable customers have the very best level of service and support from us. In order to ensure the most effective use of funds, we are looking for support to help guide us through the mass of information and products available and what will deliver the best outcomes for our customers and for Orbit.
With all of the potential for service delivery through technology also comes the data that is available from it. We want to use the insight from this data to help us continue to develop and provide the services that people need, and by understanding those people living in our properties better we will be able to do this more effectively.
The service we need is to have a critical friend, to help us understand the potential options and challenge the assumptions we have made and the decisions we make. We have our specialist expertise in housing and providing high quality homes for vulnerable people. We know there are other organisations who have real expertise in assistive technology and how this can be delivered on a large scale to provide a transformation in services offered.
Key areas we need support with are:
Developing the Assistive Technology strategy
Help develop the business case for investment in Assistive Technology
Challenging the assumptions made
How we future proof agreed solutions
Ideas for different products and services
Specialist knowledge of AT and the future direction of support
Planning to ensure integration with existing investment regimes
Budget and Timescale
The budget for this support is up to £25,000 over two years.
We are currently developing our strategy and are looking for the support to commence in March 2020.
Submission requirements
Please set out the details of:
Your expertise in Assistive Technology
You experience of working with Housing Associations
Any previous consultancy or support work delivered in this area
Your approach to delivering this work
Any additional value you can deliver
Submissions should be no more than 4 sides of A4 and emailed to francis.burrows@orbit.org.uk by 31 January 2020. If you would like to discuss this opportunity please contact Francis Burrows on 07966 995 556.
ICT Assistant
Full Time, Permanent Position
£20,821 - £23,544 per annum (EVH Grade 4)
Work with us? We are looking for an enthusiastic ICT Assistant to join our motivated team based in Glasgow’s vibrant West End. Like us, you will take pride in providing a first class, responsive service to our customers. You will be passionate about creating user friendly processes and technology, which enhance our business. You will be solution focused and approachable, but most of all passionate about the social housing sector, our values, and our people.
We are looking for candidates with excellent interpersonal, and ICT skills, with experience in a customer service environment, and with a strong customer focus to deliver responsive support to our staff and Board Members. Candidates should have a good working knowledge of Microsoft Server, Active Directory, and SQL Server, as well as experience configuring hardware (thin clients, PCs, and mobile devices) in a Citrix Xenapp environment.
You will be educated to SVQ Level 3 or equivalent and have experience working within an ICT environment, and delivering ICT support to end users with varying levels of knowledge. You will be able to demonstrate sound analytical and problem solving skills, and have confidence talking to, and building rapport with, a wide range of customers, suppliers, and service providers.
In return for all of the above, you will be part of one of the best performing housing associations in Scotland who are committed to continuous improvement and who offer an excellent range of benefits including a generous annual leave allowance and pension scheme.
Please complete our application pack which can be found at www.partickha.org.uk . Successful candidates will be subject to a Disclosure check.
We are an Equal Opportunities Employer
The closing date for applications is 10 am Monday 23 December 2019.
Interviews will take place on Friday 10 January 2020 .
Dec 06, 2019
Full time
ICT Assistant
Full Time, Permanent Position
£20,821 - £23,544 per annum (EVH Grade 4)
Work with us? We are looking for an enthusiastic ICT Assistant to join our motivated team based in Glasgow’s vibrant West End. Like us, you will take pride in providing a first class, responsive service to our customers. You will be passionate about creating user friendly processes and technology, which enhance our business. You will be solution focused and approachable, but most of all passionate about the social housing sector, our values, and our people.
We are looking for candidates with excellent interpersonal, and ICT skills, with experience in a customer service environment, and with a strong customer focus to deliver responsive support to our staff and Board Members. Candidates should have a good working knowledge of Microsoft Server, Active Directory, and SQL Server, as well as experience configuring hardware (thin clients, PCs, and mobile devices) in a Citrix Xenapp environment.
You will be educated to SVQ Level 3 or equivalent and have experience working within an ICT environment, and delivering ICT support to end users with varying levels of knowledge. You will be able to demonstrate sound analytical and problem solving skills, and have confidence talking to, and building rapport with, a wide range of customers, suppliers, and service providers.
In return for all of the above, you will be part of one of the best performing housing associations in Scotland who are committed to continuous improvement and who offer an excellent range of benefits including a generous annual leave allowance and pension scheme.
Please complete our application pack which can be found at www.partickha.org.uk . Successful candidates will be subject to a Disclosure check.
We are an Equal Opportunities Employer
The closing date for applications is 10 am Monday 23 December 2019.
Interviews will take place on Friday 10 January 2020 .
