24 Information Technology jobs

ABOUT FAULTFIXERS At FaultFixers, we are bringing quality software to housing and facilities management! We allow teams to gain complete management of mobile workforces, reactive and planned repairs, inspections, inventories, and more! We're already working with teams across Europe and Africa. People genuinely love our product -- they consistently say it's the best facilities management software they have used. More details can be seen in our product guide with LOVELY SCREENSHOTS: https://docsend.com/view/hepxsjh WHAT YOU’LL DO: As a Full Stack Software Developer, you will help with building features in our mobile apps, web app and API. You’ll also work on integrating FaultFixers into our customer’s existing software (e.g. scheduling systems, building management systems). You’ll work with various technologies including React Native, AngularJS, Spring Boot, MongoDB and Terraform. You can work from our office in London, or remotely (you don't need to be in the UK). WHAT YOU’LL NEED: Strong experience with Java or Javascript, which are our core languages. Experience with React, React Native or Spring Boot is a bonus. Self-motivation, willingness to be part of a small team, and willingness to work hard. You need to enjoy writing tests! An interest in startups. BENEFITS, REWARDS & RECOGNITION Competitive compensation Flexible working - you can work remotely or from our London office. Free coffee 24/7, and free beer and cider every day from 2pm Great location in a WeWork in Farringdon Opportunity to learn and have fun We're not a boring corporate employer!

Code Red Associates are a specialist supplier of ICT resource to the private and public sectors. We are currently looking for a highly experienced Database Administrator/DBA for a respected organisation with offices in the London area. Day to day responsibilities will include the administration and configuration of the group’s databases to ensure continued stability of the group’s applications. You will provided the overall maintenance and administration of both SQL & Oracle databases. You will also be responsible for back-ups and testing disaster recovery plans and implementing security models. You will liaise with other areas of the business to gain a full picture of the group’s database requirements. Essential skills: •             Proven experience of supporting and maintaining SQL databases •             Solid MS SQL Server knowledge (2005, 2008, 2012) •             Solid experience of database management, administration, security and testing •             Ability to implement working practice’s in regards to database administration •             Understanding of relational database design •             Experience of T-SQL •             Experience of a variety of reporting and query tools (such as SSRS, Business Objects, ect) Desirable: •             Relevant DBA certifications As an individual you will have an analytical mind whilst being able to communicate ideas succinctly and have a strong ability for making decisions. You will be strong team player, whilst working well under pressure. This is an exciting opportunity for anybody keen to further their database administration and development skills within an inclusive organisation which values its employees.

Min. 3 month contract Code Red Associates are a leading supplier of Permanent & Contract ICT resource to a variety of Blue Chip, SME & growing organisations throughout the UK. We are currently resourcing for an exciting contract opportunity for an Integration Test Analyst for a market leading organisation at their London based head office. The purpose of the role will be to ensure the successful delivery of application and telephony systems integrations between the organisation's systems and external services. Essential: • Demonstrable experience of multi-system integration testing including on-site and cloud based services • Multi-system telephony solution integration testing • Proven end to end process management experience • Experience of the software development lifecycle • Experience testing within an Agile delivery environment • Sound Analysis skills – interpreting process maps, documentation, scenarios, scripts and test plans • Selenium WebDriver Desirable • ISTQB certified As an individual, you will have good communication skills, with the ability to deliver technical testing concepts succinctly to both colleagues and non-technical stakeholders. You will be a self-motivated with excellent analytical and problem solving skills, an excellent attention to detail and the ability to work effectively as part of a team.

Minimum 4 months contract Are you an experienced Project Manager?  Do you have recent experience managing telephony roll-outs? If so Code Red Associates are recruiting for just such a role.  We are a leading supplier of Permanent & Contract ICT resource to a variety of Blue Chip, SME & expanding organisations throughout the UK.  We are currently looking to recruit a Project Manager, with specific experience of managing infrastructure and telephony roll-outs, for a minimum 4 months contract in London for an organisation carrying out a technology driven change programme. The main purpose of the role will be to drive changes in collaborative working solutions & productivity by project managing an infrastructure refresh, modernise Microsoft technologies, moving a selection of technologies to cloud hosting and to implement Skype for Business in place of the incumbent VoIP telephony solution.  Day-to-day duties will focus on delivery but also include the liaison between all stakeholders, documentation, budgeting, forecasting and deployment of resources. Essential Criteria • A successful commercial track record in Project Management • Experience of large-scale business and IT transformation and migration • Experience of Project Managing the refresh of Microsoft architectures, virtualized environments and integration. • Experience implementing telephony systems (e.g Avaya, Mitel etc) • PRINCE2 Practitioner certification As an individual you will be an excellent communicator & negotiator, adept at creating and justifying business cases, determined but helpful and customer focussed, with self-reliance.   If this sounds like you then an excellent career opportunity with a progressive organisation is on offer to the successful candidate. Please apply swiftly if you want take advantage of an exciting stepping stone in your career

Minimum 3 months contract Code Red Associates are a specialist supplier of ICT resource to the public sector, local authority & social housing sectors. We are currently resourcing for an exciting opportunity for an Implementation Consultant with experience of working with social housing systems for a respected & established organisation undergoing a systems refresh. The role will involve advising my client on implementation best practice, system build, configuration options, training, testing, documentation, reporting and business processes. Any involvement in these fields would be highly beneficial to your application and experience with a variety of systems modules would be ideal for this role.  Social Housing business experience and time spent working on housing software implementation, upgrade or day-to-day upkeep are necessary experiences for this position. Any hands on Project Management experience or experience working within projects to PRINCE2 methodology would also be very useful. Essential • Experience working in an implementation capacity (implementation, build, configuration, testing, training, support) on a project to install or upgrade commercial software applications. • Extensive Northgate/NPS Housing system experience • Breadth of modular experience (Rents, Arrears, Service Charges, Repairs, Maintenance, Assets, Housing Options, etc) • Third party supplier management • Excellent communication skills If this role describes you, then please apply without delay for the opportunity to continue your consultancy career with a driven yet friendly organisation embarking on a period of system enhancements designed to provide a better service to customers.

Permanent, £35,000 - £40,000 plus benefits East of England Are you an experienced Housing Software Consultant? Do you have an interest in web development? If so, Code Red Associates could well be recruiting for your next permanent opportunity. We are a specialist supplier of ICT resource to the public sector, local authority & social housing sectors and are currently sourcing for an exciting opportunity for a Housing Systems Consultant with solid housing management systems and java programming experience. The main responsibilities of the role will be to create & maintain application user interfaces for client applications with the organisation's low-code platform as well as to create & maintain integration of client applications to housing databases using SQL. You will also liaise with clients with regard to requirements gathering, system design, project management & support as well as to create & maintain internal and customer documentation along with internal and customer application testing. Essential: • Experience with a Social Housing Management System (Such as NPS/ Northgate Housing, Aareon QL, Civica Cx/Universal Housing, Capita Academy/OPENHousing, Castleton/ Kypera Housing, MIS ActiveH, Orchard Housing etc), &/or experience of Public Sector specific Repairs, Mobile Working and Asset Management Systems • SQL/ PL-SQL • Enthusiasm, creative drive, attention to detail and passion for Open Source • Excellent communication skills Desirable • Strong Java programming ability • Understanding of OO concepts such as inheritance and interfaces • Understanding of web technologies such as Html, CSS, Http, Java servlets, Ajax, Web Services • Strong JavaScript and jQuery This is an exciting opportunity to join a rapidly expanding consultancy during a relatively early phase of growth and this expected to yield further career progression opportunities in the future.

Are you an experienced 2nd/3rd Line Infrastructure Support Analyst?  Do you have recent experience of supporting Microsoft technologies, virtualised servers, Azure and Office 365?  If so Code Red Associates are potentially recruiting for your next career move.  We are a leading supplier of Permanent & Contract ICT resource to a variety of Blue Chip, SME & expanding organisations throughout the UK.  We are currently looking to recruiting for a contract Infrastructure Engineer, with specific experience of Wintel technologies, Citrix & VMware virtualisation, Azure and Office365 Exchange Online with a Social Enterprise in London undergoing exciting times involving a technology driven change programme. The main purpose of the role will be to provide 2nd and, on occasion, 3rd line support for infrastructure changes, requests, problems and incidents in line with service levels.   Your day-to-day responsibilities will include project work to complete the Citrix migration to the cloud in Azure, the administration of network, cloud infrastructure, comms hardware, servers and telephone systems; the testing and documentation of system enhancements; the maintenance of backup processes; monitoring systems security and availability; maintenance of the asset register; project work and keeping abreast of industry standards and new technologies.   Essential Criteria •    A successful commercial track record in 2nd /3rd line Support Engineer capacity •    Experience of supporting over 200 users on multi-site accounts. •    Windows (7, 10), Server (2003+), Exchange (2010+), Active Directory (2008+) & Office 365 Exchange Online/Azure AD •    Server virtualisation & thin client technology - Citrix XenApp 6.5+, VMware vSphere •    Routers, switches, DCHP, DNS, TCP/IP, internet security and Fortinet firewalls •    Cisco Networks, VPN’s & remote working, Brocade network equipment •    SAN (Dell/EMC or equivalent) Management including replication and ISCI/Fibre channel network config •    Enterprise Back Up software, Commvault or similar Desirable Criteria •    Any recognised certification such as MCSE, MCITP, VCP, CCA, CCAA, ITIL v3, or similar relevant certifications •    VMware 5.5+ •    Database & SQL scripting •    Microsoft IIS •    Telephony – Avaya and knowledge of leased lines – ISDN, ADSL, PSTN, MPLS •    Unified Communications/Skype for Business As an individual you will be an excellent communicator that is customer service orientated.  You will have excellent problem-solving skills, resilience, self-reliance and determination.  This role is office based and has a large scope for picking up new technologies and associated professional development with a socially oriented organisation.   There are even more compelling reasons to join this organisation aside from the competitive basic salary and excellent company benefits, please apply without to delay to find out more.

Are you an experienced Project Manager with excellent governance, documentation and project control skills?  Do you have top-class stakeholder management skills and a background working in large / blue-chip organisations?   If the answers to both these questions are yes, then Code Red Associates are recruiting for your next exciting consultancy move.  We are a specialist supplier of leading supplier of Permanent & Contract ICT resource to a variety of Blue Chip, SME & expanding organisations throughout the UK and are currently resourcing for an exciting opportunity for a talented Project Manager for a successful, well known & progressive household name that is undertaking a large-scale technological change programme. The purpose of the role will be to take responsibility for organizing and ensuring timely implementation of a high-level project that is complex in nature.  Further day-to-day responsibilities will include system procurement; requirement gathering and scoring; ensuring that effective project controls, methods, RAID management and governance are in place; defining business benefits, outcomes and their delivery; take ownership of the portfolio plan, identifying interdependencies and resolving them whilst measuring benefit realisation;  deliver a top-class stakeholder management service to ensure project delivery; by providing strategic Project information to internal stakeholders, customer and clients; supplier management; monitoring associated budgets and risk; allocating project resources; and motivating & managing project team members. Essential •    A successful commercial track record in Project Management •    A strong focus on Project governance, documentation and control •    Experience working in large, multi-layered, multi-site organisations such as (but not limited to) Blue Chip or PLC businesses •    A strong and proven leader with excellent relationship building, stakeholder management, negotiation, presentation and communication skills use to working with C-Level stakeholders and managing multi-disciplinary teams to timely resolutions. •    Programme/Project Management certification such as MSP, PMP, PRINCE2, etc. •    Requirement gathering and procurement experience Desirable •    Have a good understanding of business change and how to deliver successful change to clients through technology •    Portfolio Management experience •    Business experience in Asset Management or Planned Maintenance As an individual you will be self-motivated, highly-organised, project & deadline driven and able to work under your own steam.  You will have a high level of personal professionalism and attention to detail in work outputs, whilst a strong leader, organised, consultative and an excellent communicator that is customer facing and able to be influential and converse with customers at all levels whilst providing impressive written documentation.   You will be happy to travel regionally as part of your role, as well as being disciplined enough to work from home.  All travelling costs within work and accommodation are paid for by the company.  If you are an engaging, driven and ambitious programme/project professional looking for the opportunity to help shape a growing organisation by delivering programme strategies and collaborating with multiple stakeholders then please apply without delay to take advantage of this opportunity.

Day-rate contract, 3 months + Code Red Associates (CRA) is a leading supplier of Permanent & Contract ICT resource to a variety of Blue Chip, SME & expanding organisations throughout the UK.  We are currently recruiting for a 2nd line helpdesk/application support consultant for a large organisation that is committed to employee development, progression, training and providing a friendly, nurturing working environment. This role requires experience of providing helpdesk and application support within a Social Housing/Asset Management/Repairs environment, including any associated supporting and/or analysing of software products niche to the Social Housing sector (such as Northgate/Sx3 Housing, Northgate/Anite OHMS, Civica (Comino) Universal, Orchard ArcHouse, Capita/IBS Open Housing, Capita Academy, Aareon QL, MIS ActiveH, Opti-time, Rocc, Wheatley, Technology Forge, Apex, Codeman, OPENContractor or similar) as essential. The suitable applicant may have been working with a local authority or social housing business environment and been involved in a project team, involved in day-to-day system administration, specification, analysis, configuration, training, reporting, upgrades and/or testing. The role itself will involve utilising your knowledge of housing, repairs or asset management business processes to help users with any issues using a specific software application.  You will resolve as many issues as possible whilst keeping unresolved calls to a minimum.  Any further experience writing SQL scripts to interrogate data would be highly beneficial but not a necessity. This is an excellent role presented on a daily rate contract basis with the possibility of further extension. For consideration for telephone interview for this opportunity, please submit your CV immediately.

Code Red Associates (CRA) is a leading supplier of Permanent & Contract ICT resource to a variety of Blue Chip, SME & growing organisations throughout the UK. We are currently resourcing for an exciting opportunity for a Service Desk Manager with experience working in an ITIL environment for a growing & established organisation that is committed to employee training and development. Alongside being the sole responsible for the Service Desk team providing 1st and 2nd line support, the main purpose of the role will be to manage the service design, operation and transition. You will play a key role in supporting, mentoring and developing the knowledge of the Service Desk, driving the development of a proactive supporting approach, and ensuring a high percentage of first-time fixes.  Your day to day duties will include providing technical support during busy periods, generating, assessing and presenting Service Desk statistics and KPIs to senior management teams, and ensuring that the team is working within all business policies and procedures. Essential   •    Previous experience of working within an ITIL environment •    Working knowledge and experience of developing Service Desk processes, KPI’s and meeting Service Desk KPI’s •    Experience in managing a busy service desk •    Experience of gathering and presenting data to senior stakeholders •    Working knowledge of Service Desk systems and processes •    Knowledge of supporting Microsoft Operating Systems & Office Technologies This is an excellent career opportunity with a progressive organisation that prides itself on not only being professional but a great place to work.  If you are currently working at this level, but looking for your next move where your hard work will be recognised and supported, then please send your CV for immediate consideration.

3-6 months Are you an experienced IT Trainer?  Do you have specific experience delivery applications training on Social Housing Management Systems?    If so, Code Red Associates may be recruiting for just the position for you.  We are a leading supplier of Permanent & Contract ICT resource to a variety of Blue Chip, SME & expanding organisations throughout the UK, and are currently recruiting for an IT Training professional with specific experience of a housing management application for an exciting and progressive Social Enterprise based in London. The purpose of the role will be to lead the design and development of housing systems training to the users within the organisation and to ensure the smooth delivery of the training programme.  Your day-to-day responsibilities will include the development of the strategic training plan, development of documentation & manuals, training deployment in classroom, group, one-to-one, train-the-trainer as well as the delivery of any follow up training, coaching and feedback assessment.  You will also help with the back end of the user acceptance testing process. Essential •    Strong commercial experience in the development and delivery of training strategy and creative training plans •    Experience in a variety of training methods to include one-to-one, group and train-the trainer sessions. •    Specific experience delivering software training on Social Housing Management Systems (Such as Northgate Housing, Orchard Housing, Aareon QL, Civica Cx/Universal Housing, Capita Academy/OPENHousing, Castleton/Kypera Housing, MIS ActiveH, etc) •    Experience of wide range of modular housing subjects •    Creation of training documentation, aids and quick reference guides. •    Experience of working with and utilising eLearning software •    Advanced MS Office skills Desirable •    Experience working within a Social Housing/Local Authority environment •    Training certifications such as TAP As an individual you will be a confident communicator, adept at conversing with all types of audiences and at all levels.  You will be enthusiastic, have an attention to detail, be able to work to high standards and be self-motivated.   This role is going to be based in one location, but will include ad hoc travel to multiple sites within the London area.  This is an exciting opportunity for someone who would like to join an expanding organisation and be actively involved in creating an IT training strategy to take the organisation forward. Please apply swiftly to be considered for this exciting role with a truly progressive organisation.

12 month FTC, £40,000 per annum West Midlands Code Red Associates are a specialist supplier of ICT resource to the public sector, local authority & social housing sectors. We have an excellent fixed term contract opportunity for a Business Systems Analyst with Housing Systems experience for a large Midlands based organisation. The purpose of the role is to act as a lead for the processes on the Housing systems. You will review the existing business processes and make suggestions as to specific areas of improvement for working with and managing system development. You will be responsible for implementing and administrating various business modules, and will be liaising with different departments within the organisation to suggest process change to ensure that best standard practices are put in place, effectively saving the business time and money. Essential Skills: . Operating at Business Systems Analyst level . Knowledgeable of the Housing Management Software such as Aareon QL/QLx, Civica CX, Civica Genero, Northgate Housing, Northgate OHMS, Capita OPENhousing, Capita Academy, Orchard Housing, Castleton, etc . Experience reviewing business processes   . Excellent understanding of Housing management processes Desirable Skills: . Working at lead Business Systems Analyst level The successful applicant will need to be confident in communicating the need for process change to colleagues, have excellent attention to detail and be able to confidently deal with objections in a clear and concise manner. If this sounds like you, and you are looking for your next career move as a Business Analyst with more responsibility and excellent prospects with a large organisation, then apply swiftly for immediate consideration.

MIS Active Management Systems  are seeking a software support technician to join its expanding customer support team.  The primary undertaking within the role will be to provide support on our workflow customisations adopted at customer sites. A good working knowledge of MS-SQL is essential, and any experience in dealing with workflow tools and the creation of reports and queries within MS-SQL advantageous. This role will mostly be providing 2nd line support and the successful applicant will be expected to diagnose incidents raised by the customer, then modify the workflow in accordance with our procedures to achieve a call resolution. Salary is negotiable dependent upon experience.  

Are you an experienced 1st/2nd Line Support Analyst?  Do you have recent experience of supporting Microsoft technologies, Citrix, Office 365 and software applications in a service desk setting?  If so, Code Red Associates are potentially recruiting for your next career move.  We are a leading supplier of Permanent & Contract ICT resource to a variety of Blue Chip, SME & expanding organisations throughout the UK.  We are currently looking to recruiting for an IT Support Analyst, with specific experience of supporting Wintel technologies, AD, Office365 and applications found within a Social Housing IT environment with a Social Enterprise in London undergoing exciting times involving a technology driven change programme. The main purpose of the role will be to provide 2nd line support in a service desk environment covering Windows 10, Active Directory, Office365, Citrix, Skype for Business, desktops, laptops, tablets, thin clients, mobiles, printers, Finance/PO applications and housing management software.  Your day-to-day responsibilities providing service desk and deskside support aiming to resolve support queries at first point of contact; configuring application software and upgrades; and work to helpdesk SLAs & KPIs. Essential Criteria •    A successful commercial track record in 1st / 2nd line Service Desk capacity •    Experience of supporting over 200 users on multi-site accounts. •    Windows (7, 10), Server 2008 and Active Directory (2008+) •    MS Office 365 •    Thin client technology - Citrix XenApp 6.5+ •    Intranets •    Running reports using off-the-shelf reports packages such as Business Objects, Crystal Reports, Cognos, etc •    Experience supporting at least one financial accounting package (such as Sage, Oracle Financials, Sun Accounts, Advanced Business/Open Accounts, Agresso Financials, MS Dynamics NAV/Great Plains, SAP Financials, JD Edwards, Radius, Task Financials, IRIS, Pegasus, Microsoft Great Plains, CODA, Epicor, Lawson, and/or Infor etc) OR Social Housing Management application (Such as Northgate Housing, Orchard Housing, Aareon QL, Civica Cx/Universal Housing, Capita Academy/OPENHousing, Castleton/Kypera Housing, MIS ActiveH, etc) Desirable Criteria •    Experience support MS Dynamics CRM/365 •    SQL scripting or Database Administration •    Ability to understand code to help in troubleshooting (Any of C#, Visual Basic, JavaScript, Java useful) •    Any recognised certification such as MCSE, MCITP, VCP, CCA, CCAA, ITIL v3, or similar relevant certifications As an individual you will be an excellent communicator that is fully customer service orientated.  You will have a keen ‘eye for detail’, positive in your approach, excellent problem-solving skills, resilence, have self-reliance and determination.  This role is office based and has a large scope for picking up new technologies and associated professional development with a socially oriented organisation.   There are even more compelling reasons to join this organisation aside from the competitive basic salary and excellent company benefits, please apply without to delay to find out more.

Training Consultant Capita OPEN Housing   Training Consultant - Capita OPEN Housing. Capita OPEN Housing - Trainer Contract Length: 9 month contract - £500/ Day (Outside IR35) Just been approved the implementation of Capita OPEN and has already successfully implemented this system in some key areas, however there are a significant number of modules yet to be implemented - these modules are due to go live in May 2019. The task in hand: - Carry out end user testing and training in readiness for go-live.   Skills/Knowledge   Experience of delivering training in Capita OPEN Housing (ideally in v15) Experience of designing content, training manuals and facilitating workshops and training staff on Capita OPEN Experience of working in a social housing environment, particularly in relation to the day to day delivery of housing management services, including: Tenancy management, including ASB and sustainment Income collection, rents and service charging Home ownership, including RTB process Voids and lettings Allocations Compliance Advanced Microsoft Office skills; Work, Excel, PowerPoint and able to produce high quality training materials. Desirable - experience of other leading industry tools and technologies, i.e. Northgate, Civica, Orchard or another core business system Drop me an email and lets have a chat - billy.jameselliott@sentinelIT.com

Are you an experienced Test Manager/Test Lead? Have you got experience working on software projects across multiple environments?  Code Red Associates are currently recruiting for a Test Manager for a prestigious social enterprise based in the West Midlands   The purpose of the role will be to manage all software testing associated with an extensive transformation programme. Your day-to-day responsibilities will involve developing and delivering a test strategy and plan for user acceptance testing; working closely with business stakeholders in order to coordinate workshops and progress meetings; the production testing processes and associated documentation. This is a managerial role and will require somebody with previous management experience as you will also be building your own test team. Essential •    A successful & extensive track record in Test Management including estimating, planning & resourcing •    Excellent Stakeholder Management & Communication Skills •    Experience of producing Test Strategies •    Extensive proven delivery of complex testing project across multiple environments •    Experience of managing 3rd party development/test teams •    ISTQB Foundation Level Certification in Software Testing (or similar) Desirable •    Knowledge of SharePoint •    Experience in release and change control management As an individual you will be assertive, methodical and a great communicator that is able to help drive this programme of change and work under your own initiative.  If this describes you, a chance of working on a large IT change programme that would certainly help to enhance your profile. Apply swiftly for immediate consideration.

Code Red Associates are a leading supplier of Permanent & Contract ICT resource to a variety of Blue Chip, SME & expanding organisations throughout the UK. We are currently recruiting for a Second Line Support Analyst with a forward thinking & evolving organisation with offices across the country. The main responsibilities of this role will be to provide second line support to the organisation's systems. This will be a mixture of project and BAU work. Core hours are 8am - 8pm (Monday - Friday) & 9am - 2pm (weekends) and occasionally you will be required to provide evening support from home for specific projects. It will also sometimes be necessary to travel to other offices in the UK so a full driving licence and own transport will be required. Essential experience: •    Demonstrable 2nd line support experience •    Supporting Citrix environments •    VMware •    Windows 7 •    Windows server 2008/2012 •    MS Exchange This is an excellent opportunity to join a respected organisation who commit to employee development.

Min. 3 months South West London Code Red Associates are a leading supplier of Permanent & Contract ICT resource to a variety of Blue Chip, SME & expanding organisations throughout the UK. We are currently recruiting for a Third Line Support Analyst with a forward thinking & evolving organisation in London that are committed to employee development. Main responsibilities will be to ensure the delivery of day to day ICT support to the organisation’s users, covering servers, network, applications, desktops, laptops, telephony and mobile devices. On a rota basis, undertake daily checks and maintenance (e.g. checking back-ups) and act as the 2nd and 3rd line  escalation point of contact in resolving user and technical issues. You will also maintain a pro-active role in monitoring all requests, incidents and problems, having complete visibility on the Infrastructure Service Desk.  Respond to Service Desk phone calls/tickets as needed, focusing on 2nd and 3rd line tickets and activities, and taking on tickets escalated by the 1st/2nd line Infrastructure Technicians. Escalate when necessary to the Service Desk Manager. Essential experience: •    Demonstrable 2nd  & 3rd line support experience •    Citrix Xendesktop •    Cisco Unity •    Office 365, hybrid environments •    Windows 7 / 10 •    Frontline service desk environments If you are an experienced Support Analyst with demonstrable Citrix Xendesktop & Cisco Unity experience then please apply today for immediate consideration.

Min. 6 month contract, Please suggest rate Code Red Associates are a leading supplier of Permanent & Contract ICT resource to a variety of Blue Chip, SME & growing organisations throughout the UK. We are currently resourcing for an exciting contract opportunity for an Integration Test Analyst for a market leading organisation at their London based head office. The purpose of the role will be to ensure the successful delivery of application and telephony systems integrations between the organisation's systems and external services. Essential: •    Demonstrable experience of multi-system integration testing including on-site and cloud based services •     Multi-system telephony solution integration testing •    Proven end to end process management experience •    Experience of the software development lifecycle •    Experience testing within an Agile delivery environment •    Sound Analysis skills – interpreting process maps, documentation, scenarios, scripts and test plans •    Selenium WebDriver Desirable •    ISTQB certified As an individual, you will have good communication skills, with the ability to deliver technical testing concepts succinctly to both colleagues and non-technical stakeholders. You will be a self-motivated with excellent analytical and problem solving skills, an excellent attention to detail and the ability to work effectively as part of a team. On offer is an amazing contract  opportunity with an impressive organisation. If this role sounds like an exciting move in your career, then don't delay in applying for this excellent opportunity.

£30k - £35k per annum + PRP + Benefits Are you an ambitious Project Manager or a Project Support professional ready for the next step? Do you have a hands-on background successfully implementing software solutions, or are you a Social Housing Project professional with an interest in moving in to the IT/Software arena?  If so then please read on, Code Red Associates may well be recruiting for your next career move.  We are a specialist supplier of ICT resource to the public sector, local authority & social housing sectors and are currently recruiting for a Project Manager to work for a social enterprise undergoing a period of growth.  The role is office based predominantly but does come with travel to satellite offices on a regular basis to provide customer consultancy, so you must be in a position where you are eligible and prepared to travel.    The purpose of the role will be to implement software solutions for the business, on time, to quality and within budget.   Your day-to-day duties will include managing stakeholder expectations, managing project resource, ensuring a high level of customer service, dovetailing project streams, updating risk logs, project documentation, resource management, undertaking project health checks, offer input and support project decision making, supporting the provision of business analysis to projects, managing systems implementation & integration, customer account management, marketing assistance, configuring software, coordinating testing & training and managing budgets.   Essential •    A successful commercial track record in Project Management/Project Support •    Hands on software experience in implementation, support, configuration, security, workflows, user acceptance testing and/or training. •    Experience in using web-based applications, cloud CRM systems and social media tools. •    MS Project •    Excellent communication skills, both written and verbal •    Willing and able to travel as required Desirable •    A background working in Social Housing with an appreciation for housing business processes, the environment and housing specific software applications (such as one of Northgate Housing/OHMS/Codeman, Orchard Housing/Promaster, Aareon QL Housing/1st Touch, Capita OPENHousing/ OPENContractor/ OPENAssets/Academy Housing, Civica CX/UH/Servitor/Keystone/Abritas, Castleton Housing/ImpactResponse, MIS ActiveH, Kirona Mobile/DRS, TotalMobile, or similar) •    Project Management certification such as PRINCE2 or PMP •    Specific experience of Homelessness, Housing Needs, Allocations and/or Lettings •    JIRA As an individual you will have excellent communication, negotiation and presentation skills.  You will be a team player willing and able to turn your hand to different tasks to achieve goals, a people person and a problem solver, innovative, able to deliver and display creative thinking whilst being able to organise, prioritise and manage complex workloads. This is an office -based role that involves travel to satellite offices or customers on an ongoing basis, as a result you will need to have personal transport and a full UK driving license, but in return all travelling costs are paid for by the company.  In addition, the benefits package contains flexible working, contributory pension and more.  There are a number of compelling reasons to join this organisation at the moment, please apply swiftly to find out more and quick interview slots are available for the right candidate.