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£35,045 - £38,303 yearly
Coast & Country Housing Redcar, North Yorkshire and Scarborough
Aug 21, 2018
Full time
Coast & Country Housing are in the process of merging with Scarborough based Yorkshire Coast Homes, to become Beyond Housing. As a result an excellent opportunity has arisen in our ICT Team to support this new forward thinking organisation to get the most out of technology. As Senior Business Systems Development Analyst you will support us as we look to rationalise and consolidate our business systems and processes. Reporting to the Business Systems Development Manager, you will have experience of leading business systems improvement and development, both in analysing requirements and the delivery of solutions. You will have experience of the full project lifecycle and have the ability to create and interpret technical specifications and plans, as well as a good knowledge of business analysis and best practice frameworks, including Prince 2, Agile and ITIL. This fixed term role will be instrumental in supporting the merger of our business systems and applications and in delivering business improvement through the use of current and new technology. Working across all service areas and system suppliers to maximise the use of corporate systems and enhance and develop these to improve business efficiency. You will have experience of leading the implementation of technology to deliver value for money and customer-focussed services. The role will require you to support the team of Business Systems Development Analysts and to build and maintain good collaborative working relationships with internal and external stakeholders. You will be skilled in challenging others in a constructive way and will demonstrate a keen record of achievement within a project-led environment. Able to deal with a multitude of varied tasks within tight timescales, you will work well under pressure. You will be organised with good verbal and written skills, you will be persuasive, influential and will convey complexity with ease. This is a fixed term position for 12 months and interviews will take place on 10th September 2018. 
£40,000 - £55,000 yearly
FaultFixers Moorgate, London, UK
Aug 20, 2018
Remote/ Work from Home
ABOUT FAULTFIXERS No doubt you yourself have wanted to report a fault or maintenance issue in a building you use regularly (workplace or residential) BUT couldn’t be bothered to report it because it takes a lot of effort on your part + you never find out about what happens even if you did report it – bleugh, old-fashioned reporting, see you later! FaultFixers is a fresh new SaaS + app startup (recently funded) looking to change the customer experience for every building user by giving them a super simple, hassle-free AND quick (less than 30 secs) way to report and highlight faults + issues directly to facilities/building managers, and be kept up to date with the resolution efforts – i.e. know what’s being done about that out-of-action lift, making you walk 3 flights of stairs! In addition to fault reporting, we make software to help the facilities teams in SMEs to manage their buildings on-the-go with our mobile-first CAFM. WHAT YOU’LL DO: As a Software Developer, you will help with building features in our mobile apps, web app and API. You’ll also work on integrating FaultFixers into our customer’s existing software (e.g. scheduling systems, CAFMs). You’ll work with various technologies including React Native, AngularJS, Spring Boot, MongoDB and Terraform. We use Git and write lots of tests. WHAT YOU’LL NEED: Self-motivation and willingness to be part of a small team. Some experience with at least one programming language, preferably Javascript or Java, which are our core languages. Experience with React or Spring Boot is a bonus. An interest in startups BENEFITS, REWARDS & RECOGNITION Competitive compensation Flexible working Free coffee 24/7, and free beer and cider every day from 2pm Great location in Moorgate – we’re based in Europe’s largest WeWork Opportunity to learn and have fun We're not a boring corporate employer!
£35,000 - £45,000 yearly
FaultFixers London, UK
Aug 20, 2018
Full time
REMUNERATION Basic Salary: Competitive + Commission (uncapped) Generous equity options – part ownership, as your success is our success! ABOUT   FaultFixers: No doubt you yourself have wanted to report a fault or maintenance issue in a building you use regularly (workplace or residential)   BUT   couldn’t be bothered to report it because it takes a lot of effort on your part + you never find out about what happens even if you did report it – bleugh, old-fashioned reporting, see you later! FaultFixers   is a fresh new SaaS + App startup (recently funded) looking to change the customer experience for every building user by giving them a super simple, hassle-free   AND   quick (less than 30 secs) way to report and highlight faults + issues directly to facilities/building managers, and be kept up to date with the resolution efforts – i.e. know what’s being done about that out-of-action lift, making you walk 3 flights of stairs! We make the process for users SO simple that it encourages them to report faults when they occur, not just when they become emergencies. We’re determined to make a socially positive impact to residential building users, helping them to have safer, better housing spaces. We also help the customers (facilities/building managers) to save costs in multiple ways (service provision – it’s more costly to fix leaks than floods / internal operations – no more spending 8 mins (avg!) asking the reporter where they are and what’s the problem) plus loads more – IT’S   PRETTY  OBVIOUS , right? As briefly mentioned, we’ve recently secured industry expert advisors ( FTSE   CEO s) + funding to grow the business development and engineering capabilities, and we’re really excited about finding an enthusiastic individual to join us on our journey. Our FaultFixers platform is live and and running for our initial customers (as far as Africa!) - we are looking for more early adoption customers who want the latest channel innovation available to the housing market - but not just Housing, our platform is available as a full end-to-end solution for facilities manager or property managers, for housing customers our consumer-apps can plug and play into all the mainstream Housing Management System providers (Northgate, Orchard, Capita, etc).  THE   POSITION : We feel that tenacity and resilience are two of the most important factors for this role, because of the very nature of BD, but also because you’ll be joining a youthful business that is constantly learning and evolving – a startup fan is ideal! As a key leader within the team, you’ll be responsible for commercially developing and acquiring a portfolio of clients (substantially new business focus initially, later including account development + customer success).   You will be working directly with the founders/senior leadership to understand the client, their needs and how our products can benefit them, their clients and their operations. You will directly help set and drive the business development/sales strategy of FaultFixers – if you want to change the way we currently do it, then we’re open to hearing your suggestions! This includes strategy, processes, and structures for us to be able to achieve targets/goals. Personality wise: you’ll do best if you are articulate, passionate about our products and their benefits, and also are self-motivated and ambitious in building out the role into hopefully a larger business development team in the near future. You need to know what it takes to make it happen when it’s a small team in an early business. RESPONSIBILITIES : Helping set, meeting and exceeding a sales target Driving the entire sales cycle: Outbound Prospecting / Opportunity identification / Presenting / Proposing / Objection handling / Winning business / Developing client relationships Grow + develop account penetration and value Become an authoritative voice on Smart Building FM (facilities management) Participate in all commercial initiatives and everyday life at FaultFixers REQUIREMENTS : Great and hard-working at cold origination / lead generation Natural hustle (but in a friendly, subtle and effective way. No aggressive sales people please) At least 3+ years in a similar position – ideally, but not essential: within enterprise sales BD (B2B) or a relevant role within FM/Business Services industry Proven sales track record to middle / senior level decision makers Taste for hunting and closing Polished communication skills (written + verbal) with attention to detail – people read things!! Self-motivated, solution orientated and an ability to manage multiple work streams A desire to help the business grow Travel when required References (recent) BENEFITS : Generous holiday Flexible working hours/policy VERY   generous equity options – we’re looking for someone to lead a business, not just have a BD job Working directly with passionate founders Creative working environment – WeWork Moorgate (free coffee, beer, cider everyday) Opportunity to step up in seniority APPLY   NOW   – please send a short hello email, a CV, and/or a detailed Linkedin profile – or do something wacky to impress us! Please forward all applications to We’re waiting to find the right person – We’ll only get in touch with those who look like a good fit. NO   AGENCIES /RECRUITERS   PLEASE
£37,182 - £41,313 yearly
Broadacres Housing Association Northallerton, UK
Aug 20, 2018
Full time
Committed to delivering the highest levels of customer service, Broadacres provides a comprehensive range of services to approximately 6,000 homes in and around North Yorkshire.   It’s an exciting time for Broadacres with new leadership and new vision and we want to recruit high level candidates to ensure the right level of ICT capability for the in house ICT team. New roles are being added to increase resources and assist us to deliver improvements faster for the benefit of colleagues and customers.   We are currently seeking an ICT Development Manager to help drive this transformation and be responsible for managing the ICT Development team and lead in developing the Association’s information systems by working with key staff to help achieve their aims and objectives.   As the ICT Development Manager you will play an integral part in the full lifecycle of transformational development projects from initial business analysis, project management, resource assignment, development, testing through to go-live releases so it is essential that you have excellent organisation skills.   We are seeking an experienced individual who can provide effective leadership and support in ICT systems development and design. Proactive in your approach you will assist in the identification, evaluation and development of the Association’s information application and services.   Further to this you will provide an efficient problem solving and resolution service as appropriate for 3rd line support.   Methodically minded you will be able to demonstrate an analytical approach to the software development process with strong development skills. Experience of Microsoft SQL, SQL reporting services and web development is key. Further to this you will possess an understanding of housing and have strong project management framework and sharepoint administration skills.   A higher education or equivalent in ICT and a full driving licence is essential.


Work is certainly varied for Jenny Shorter, a senior consultant at IT services firm Sovereign Business Integration Group, who revisits a typical week at work. I’ve seen a great deal of change in the housing sector. Mostly, it now requires a far more commercially-minded approach than it did when I first joined the sector in the 1990s. I know that I have to be far more timely in my pitches to clients and in responding to their requests for support and always mindful of the return to be gained and how quickly this will be realised. Overseeing two main housing client accounts as well as a range of other business-critical implementations means that much of my time is spent client-side or working with suppliers on the client’s behalf, and while mobile working can mean being on the go a lot of the time, I really like the opportunity to be hands-on. Tower Hamlets Community Housing and East End Homes, two of my on-going client accounts, are both well-established London-based housing providers that have longstanding relationships with Sovereign, where we manage their IT provision including support for their housing management systems. I recently visited Orchard’s offices in Newcastle, immersing myself in their products and meeting new and existing contacts to deepen my understanding of their products and who to go to in order to troubleshoot or fact-find for my clients. Managing suppliers for housing clients It makes sense to have a close relationship with the suppliers to our market in order to broaden my understanding of their vision, product pipeline and so on; it’s a great way for us to help our clients to get the very most out of the relationship with the supplier as well as benchmark their products against the competition. It can also help with any troubleshooting issues, playing the role of the ‘honest broker’ to help to move things along and keep lines of communication open on both sides. My job is to step in with technology suppliers wherever I’m needed, either on behalf of our client or the Sovereign implementation team (some of whom are wholly client-side), either negotiating the sale, arranging product demonstrations or project managing the implementation itself (for example, just last week I was working on a new Promaster asset management software implementation for a client). The project management role is full on and typically involves setting up meetings to agree the way forward or fine-tune the client roadmap, procuring the product, booking implementation resources, training staff who will use the product, and then chasing any issues that need to be escalated. I’ve just finished a four-hour session with Golding Homes after running a requirements gathering exercise with the customer services team there. The switch from an inner London housing provider to a Kent-based one resulted in very different requirements, no doubt due to the different demographic groups each serves, but they each had interesting suggestions about things that they currently do manually that could be automated. It’s great to work with an organisation that recognises that there is work to do with the culture within the organisation as part of a digital transformation project. Any organisation can buy new software and implement it, but if your people don’t have the right mindset or aren’t supported to have the right mindset, the service won’t improve and no return on investment will be achieved. Consultant with a housing background Working with housing providers, in common with any other industry, it’s a great help to have directly relevant industry experience. Some people will embrace change, while for others, there’s a vested interest in being wary. I’m not a standard IT consultant but instead someone who has worked in the housing sector for more than 14 years. It puts me in a strong position because clients are assured that I know their world, their challenges and speak their language. It can really help to get over some of the hurdles that are often faced when implementing change. As well as keeping an eye on our clients’ progress, I am also keen to ensure that Sovereign is hitting the mark. I’ve been working on a project recently that involves reviewing a client’s IT lifecycle. It has provided me with enormous insight into our processes and procedures and how we can continue to improve these. Working in the housing sector As I look back over 20 years of working in the housing sector, there are two key ‘takeaways’ for me: Firstly, the social housing sector is so much more budget-driven than it ever was, but I always make sure my clients are aware that cheap can be more expensive in the long run. It’s great that we’ve moved away from a ‘cost-focused’ decision model, but I always like to make sure my clients make the right decision considering the whole of their organisational needs and plan for future investment. What you think looks good on paper today could turn out to be more expensive to implement in the long run. If for some reason, it doesn’t go according to plan, you are likely to spend a great deal more putting it right. Secondly, the upside is that customers are really driving the impetus for so much change in the housing sector, especially when it comes to technology. If you can’t communicate with your customers effectively, or be responsive when they need repairs, maintenance and so on, this just costs the organisation, in the long run. Housing providers have woken up to the fact that there is more choice for tenants and so, if there’s a better service to be had, some tenants could potentially go elsewhere. They don’t always have to take what’s on their doorstep. Jenny Shorter is a senior consultant for housing IT services at Sovereign Business Integration Group.
Mark Elias, IT Infrastructure Manager, takes us through a typical day at Coastal Housing. If I’m feeling lazy, my day will start around 8am with black coffee and a mailbox of backup and maintenance notifications. If I’m not feeling lazy, I’ll slope in around 9am after being good and going to the gym, by which time the notifications will have been attended to by our lead support analyst, Mat Giles, who will also have changed the tapes in our LTO rack. Yes, tapes. Mercifully, we are in the process of moving to cloud backup as part of our transition to becoming fully-hosted with a managed service provider (which if you came to my talk at the Housing Technology 2018, you will have heard all about…). Once we’re both happy with the overnight tasks, Mat and I usually discuss any interesting Freshservice support tickets. Although this helpdesk application is ITIL-aligned, Coastal is a ‘systems thinking’ organisation, therefore we have a duty to look at the demand on our service through Vanguard’s revealing spectacles, and this drives us to handle tickets in a specific way (if you want to hear more about this, please get in touch). By now, the rest of the team will be in, and what a team it is. I feel very lucky to share my day with such dedicated and talented people (cringe-worthy but true). Amy Kelly works with Mat as a support analyst, Kathryn Banfield as an infrastructure analyst and Rhian Waygood as a business analyst, and joining her in the business analysts’ circle are Kevin Hedges and Pete Warren, and then Shane Griffiths works alongside us all as the head of IT; note the absence of hierarchical phrasing: we do genuinely work alongside one another. Being a pretentious sort, I love to write aphorisms and when I coined ‘a team ascends to excellence through democratic influence’, I felt truly moved to think of our team and how we evidence democratic influence every day: listening to each other in gatherings, allowing everyone to suggest, to feedback, to question and to challenge in safety. It really works. With my review of Freshservice over and until any tickets come my way, I’ll chat with whoever might need a conversation before starting their day proper, and then move on to Asana, the application in which we manage and collaborate on all IT strategy projects and tasks, picking up on where I left things the day before. Asana helps us achieve complete visibility of all aspects of strategic delivery, from current progress on known work, through to future potential evolutions and (how to phrase it?) diversions! It’s key for an IT team to have both oversight and evidence of existing workloads at their fingertips. Everything must be visible and reportable. We strive to pour as much data and thinking as we can into the application: pipeline work, knowledge sharing, live-meeting captures, conference blogging, professional development reflections, interesting technology articles and so on. Both Freshservice and Asana have transformed how we work, and how the business engages with us, especially as demand on our ‘ability to implement’ increases. More and more, we are seeing the potential for decisions on products to be made outside the IT team, often with a quick meeting and a credit card, only then for the real work of integration to fall to IT afterwards. By being transparent about our availability, we help the business achieve what matters in a realistic and timely manner. If I haven’t emailed or spoken to our MSP project manager yet, it’s very likely I will have a question or update to provide by now. We have a conference call every Monday morning and while this sets us up nicely for the week’s tasks, other things will often happen or priorities rotate, so keeping on top of fluctuating obstacles and objectives is both important and fun. By the time this article is in print, we should have migrated our Hyper-V server estate to VMware using Zerto and have a substantial number of staff using Horizon View on laptops full-time, which coincides nicely with Coastal’s ambitious office re-design project, enabling staff to work anywhere while disruptive works are carried out. Several coffees later (I’m trying to cut down, again), I’ll dip into HipChat, an instant-messaging app implemented by Rhian. We try hard not to email each other, so IM allows us to waffle, gossip, ask and help without saturating Exchange. When we aren’t having private conversations, we’ll chat in specific shared rooms, keeping subjects tightly organised. At this point, readers might be thinking ‘Why not use Teams or Skype?’. We don’t have Office 365 on our horizon just yet because it’s very attractive to us to look beyond the behemoths to help us achieve our objectives, and HipChat fits perfectly with that philosophy. Maybe it’s something to do with having Techhub on our doorstep; the prospect of working with start-ups and off-radar innovators to help realise Coastal-tailored aims, versus settling for generic, cookie-cutter platforms, has great appeal. I met with Techhub’s manager for lunch recently and we discussed the importance of looking to blockchain as an enabler of trustless transactions and of individuals owning their own data – very exciting areas to consider. By now it’ll be lunchtime and if I haven’t been pulled into or arranged a gathering myself in the morning (which is rare), I’ll probably be in one at some point during the afternoon, so as I walk around Swansea city centre I’ll be thinking in advance of what clever things I can say. Or if I don’t go out, I’ll hop onto one of the kitchen benches and browse LinkedIn or post poems to Twitter while munching on something unhealthy. If I have time, I’ll reread passages from the excellent and highly-recommended book ‘What Poetry Brings to Business’. When I have time I arrange one-to-one meetings with colleagues across the business, especially those I either don’t know very well or perform some esoteric housing role I should know more about. If I have one arranged, I’ll revisit my hoard of coaching materials and pick out an exercise or conversation strategy to explore in the session. It’s extremely important for IT people to have healthy interpersonal skills; being able to communicate, listen, process and perceive without being dependent on prompt closure, or unambiguous apprehension of a situation, can allow, in time, for a true unearthing of what is really going on. Simply having conversations, while being alert to what is happening beyond the exchange of words, helps develop that capability. I will most likely have had technical conversations with team members throughout the day, as I pull in their expertise and they pull in mine. Everyone has their own projects and it’s great to get involved a little in each. Kathryn, to pick one project for example, is busy deploying Aerohive wi-fi across our schemes and drop-ins; Mat and Amy are busy deploying 2FA-protected VDI desktops across a range of mobile devices while simultaneously managing Freshservice; Rhian is busy implementing PanConnect and maintaining QlikView, and has recently completed another phenomenally successful rent increases/ year-end procedure; Kevin is busy embedding systems thinking; Pete is busy interrogating and reporting on our data; and Shane is busy managing budgets, strategies, contracts and us. Being part of all this great work is brilliant. Towards the end of the day, I’ll re-read any important emails I’ve sent and updates I’ve made to any projects, drink more coffee and think about what’s happening tomorrow. Mark Elias is the IT infrastructure manager at Coastal Housing
Nicola Brown, Sales Director at ROCC, chats to us about her 20 year career in the housing sector. I find talking to housing providers about revolutionising the repairs service with ROCC exciting; I’ve been in the social housing sector for the last 20 years and I still start each day with enthusiasm at the prospect of discussing innovations and new ways of working with clients. I enjoy working in the housing sector; more and more work, post-Grenfell, is about the detail of regulations. ROCC does detail and data incredibly well. We keep the details of every job, transaction line detail, as well as stock records and job costings, which can be really powerful in terms of compliance. The significant savings we make with clients, which we have seen reinvested into communities, is really heart-warming. Core to ROCC’s philosophy is putting something back into our local and wider communities. We support various projects including Brighton Housing Trust in their ‘First Base’ initiative, which offers support to the homeless community; we support this by giving time, fundraising and work experience. Career beginnings I completed my law degree at Durham in 1996. I then went through what was a unique scheme with Pareto Law in Altrincham, which focused on sales recruitment, bringing recruitment and in-work training together in a package for their clients. I then joined Raven Computers in Bradford in 1997. Raven are a ‘Microsoft house’. I learnt so much about hardware; I could build a computer and I also learnt about software, licensing, financial management systems, the internet and web-hosting services. First and foremost, my strengths were sales. I made my first ‘solution’ sale, when someone gave me a problem and I had to fix it; a mobile working solution in a refrigerated, operational environment, which was a challenge back in 1997! Starting at ROCC In 1998, I saw an advert for pre-sales support with ROCC at its Rochdale office. I got the job and was out doing software demos with the now managing director of ROCC, Chris Potter. My skills were more commercially focused than the technical side. I became national accounts manager for clients ROCC continues to work with today. I became senior account manager and was later promoted to Sales Director. Career highlights The changes in the housing sector over the past few years have been enormous; it’s hardly recognisable to the old industry 20 years ago. Everyone is more tech savvy, not least with the internet of things and greater commercialisation of IT. Winning large-scale contracts which bring real benefits to our customers has been a highlight. I have learnt a lot about bringing existing systems together, as well as fulfilling tenders from the start to completion of the process. I really enjoy networking, meeting new people and discussing their challenges and developing new ideas and ways of working. It’s really satisfying to see a solution introduced into an organisation which improves the way people view their jobs and allows them to focus on different aspects of the role. Outside work I juggle full-time working with family life and wouldn’t be able to do it without the support of family and friends. I have two energetic children, aged ten and six, who keep both my husband Lloyd and I incredibly busy. When I do get time to myself, I enjoy reading and am loving the current gin-bar culture! I have always volunteered; aged 23, I was the youngest member of the board of visitors at HMP Leeds. My legal background made me passionate about social injustice and I am proud to have volunteered for eight years. Since then, my volunteering roles have revolved largely around family life with the NCT and, of course, the PTA, with the odd spot of fundraising with clients such as the firewalk with First Choice Homes Oldham for TOG Mind. Life is certainly not routine or dull! Nicola Brown is the sales director at ROCC.  
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