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£26,000 - £28,000 yearly
Liverty Weston-super-Mare, UK
Aug 01, 2018
Full time
Business Intelligence Analyst Weston-super-Mare £26,000 - £28,000 per annum DOE Temporary 12 months, 37.5 hours per week   Now is an exciting time to join Liverty, the largest housing association in the South West. We are a leading developer of affordable and social housing in the South West. From the shores of Cornwall to the Gloucestershire hills, we have a vision to build real social change in our region, one front door at a time. Are you an experienced Business Intelligence Analyst looking for a new opportunity? If so, we want to hear from you. As a Business Intelligence Analyst, you will be extracting data from Liverty databases and assisting with the development of Liverty Business Intelligence systems and process. You will be producing information and KPI reports and dashboards, and analysing the data to help inform service improvements and monitor results. About you: To be considered for the role of Business Intelligence Analyst you will: -  Have experience of extracting data and information from databases using Microsoft tools and SQL, producing reports & dashboards and data visualisation -  Have well-developed analytical and proactive problem solving skills -  Be a strong communicator with an ability to convey information in a clear and concise manner -  Have advanced Microsoft Excel skills In return, we will offer you a competitive reward and benefits package with great opportunities and support to develop your career. Based in our Weston-super-Mare office, this role is being offered on a temporary basis for up to 12 months. Should you be interested in joining a vibrant and growing organisation with a true social purpose, then please submit your application by the closing date. Ref: NTXHB329774 
£30,690 - £34,100 yearly
Alliance Homes Group Portishead, UK
Aug 01, 2018
Full time
Permanent 37 hours per week About the Role:   Our ICT Business Systems team is growing as Alliance embarks on an exciting implementation of a new business system that will revolutionise how each of our departments work.   Your role will be to support, implement and develop the new Civica CX database-based business system, and ensure we have the correct management information reports to support the business.  You will find yourself testing upgrades, patches and fixes, whilst reviewing performance reliability to ensure maximum efficiency of our systems.   You will also be in a great position to work closely with our Project Management team and with colleagues across the business to make sure the system is delivering what is needed, co-designing process maps and coming up with solutions and best practices that will really make a difference.   About You:   You will be at the heart of shaping our business systems to fit organisational requirements, you therefore need to have fantastic communication and interpersonal skills to find out what is needed, share what the system can do and find solutions to gain the best outcome.    Having previously worked within a customer focused environment, you know how to create and maintain positive relationships with your internal customers to deliver a first-rate customer experience.    You will be able to demonstrate your knowledge and experience of working and implementing business systems, show your understanding of RDBMS, SQL and Microsoft SQL Server Transact and how you keep up to date with existing and emerging technology.  Previous experience of Civica Cx would be advantageous but not essential.   With the variety of projects you will be involved in, understanding Prince2/Agile project management methodologies is key alongside being able to manage your own workload and meet deadlines.   Occasional out of hours work is required for this role.   About us:   Alliance Homes Group is a community based social housing provider operating in the West of England. We currently own and manage around 6,500 homes, employ 500+ colleagues and have an annual turnover of £42 million.   Being at the heart of the organisation, the ICT team play a pivotal role in helping Alliance achieve its ambitious 5-year plan.  We want to be known for our great customer service and improving their lives.  One way we will achieve this is through innovation, embracing change and technology to constantly improve and maximise efficiency.   On top of the standard benefits including 25 days holiday and a generous Pension, we also offer a Healthcare Cash Plan, a Rewards portal with access 100’s of different discounts and Your Alliance Day, an extra day off to say thanks for being part of the team. And this isn’t even all of it!   So…are you ready to bring your AGAME? To find out more visit out website today.    Closing Date: 26th August 2018 Interviews: Week commencing 3rd September 2018   We believe in equality of opportunity and understand the value of a diverse workforce that is representative of our community. We hold the Investors in People Gold Award which recognises how much we support and value our staff. We’re one of only 14% of companies in the South West to achieve this award so we’re really proud of it!
Northgate Public Services Home based + UK wide travel
Jul 26, 2018
Full time
Company Description Our philosophy is to understand our customers’ business first before we get to the technology. This approach leads to clever software; streamlining old processes, saving money and delivering positive change. Our technology has helped the NHS screen millions of babies for hearing loss, ensures hundreds of housing providers are managing their homes efficiently and helps officers in over a dozen different police forces to make better decisions at the frontline. Based in the UK but working around the world, our 2,000 employees help improve the services that matter most. We are now part of the NEC Corporation, a leader in the integration of IT and network technologies that benefit businesses and people worldwide – this brings in new opportunities without limits for growth and innovation. Job Description *** PLEASE NOTE THIS ROLE IS HOME BASED + TRAVEL *** Northgate Public Services (NPS) is one of the fastest growing public service businesses in the UK, and has significant overseas interests in Australia, New Zealand and Canada. It uses strategy, innovation, information and technology to promote high-performing public services, management and governance in the UK. We are looking to recruit intelligent, hardworking and enthusiastic people to join our team, based in the UK. We would like to recruit high quality Consultants keen to learn and develop new skills and knowledge around the provision of Housing IT systems to the not for profit, social housing sector. We work together with our clients in trusted partnerships to deliver systems and services that seek to improve the skills and capabilities of employees, fully engage our clients and thereby add to public value MAIN RESPONSIBILITIES: Provide consultancy and training on NPS Housing System Implementations. Provide consultancy and training for existing NPS customers using our Social Housing Management Software. Ensure all consultancy and training is delivered effectively and achieve positive customer feedback. Ensure customer satisfaction with the product and feedback any issues into the consultancy group and other internal groups. Maximise billable utilisation. Assist with product development, including attending user groups and creation of user guides. Develop customer and internal training courses and maintain product manuals. Progress and update knowledge in all aspects of Social Housing Management. A willingness to travel long distances & be available outside standard working hours including overnight stays in the UK. A willingness to work outside the UK (Canada, Australasia) for agreed periods.   Qualifications ESSENTIAL SKILLS: Allocations and Rents expertise. Previous experience in a Consultancy environment. Excellent communication skills, both written and verbal Working knowledge of project methodologies, from a consultancy viewpoint. Experience of working with customers and/or external agencies. Experience of delivering training and/or seminars. Ability to problem solve in demanding circumstances. Ability to work on own or part of a team. Ability to work on multiple projects in parallel. Working knowledge of Unix and/or SQL. Previous experience in a Consultancy environment. Excellent communication skills, both written and verbal. Working knowledge of project methodologies, from a consultancy viewpoint. Experience of working with customers and/or external agencies. Experience of delivering training and/or seminars. Ability to problem solve in demanding circumstances. Ability to work on own or part of a team. Ability to work on multiple projects in parallel. DESIREABLE SKILLS: Previous exposure to NPS Housing products or to Housing environments from working for or with Local Authority Housing, ALMO’s or Housing Associations. Working knowledge of Unix and/or SQL.
£40,000 - £45,000 yearly
Manifest Software Solutions Home Based
Jul 22, 2018
Full time
Due to continuing growth MSS are looking for technical consultants to join a successful team with a focus on making a difference within the sector. The role will test your technical skills as well as your knowledge of business processes within the housing sector. If you think you are up for challenge and you think you have the following skill sets then we look forward to seeing your CV Strong SQL Skills or .NET Application development background Buisness Analysis Direct customer contact Project Management Self determination and willing to develop your skills further Commercially Aware

Insights

Work is certainly varied for Jenny Shorter, a senior consultant at IT services firm Sovereign Business Integration Group, who revisits a typical week at work. I’ve seen a great deal of change in the housing sector. Mostly, it now requires a far more commercially-minded approach than it did when I first joined the sector in the 1990s. I know that I have to be far more timely in my pitches to clients and in responding to their requests for support and always mindful of the return to be gained and how quickly this will be realised. Overseeing two main housing client accounts as well as a range of other business-critical implementations means that much of my time is spent client-side or working with suppliers on the client’s behalf, and while mobile working can mean being on the go a lot of the time, I really like the opportunity to be hands-on. Tower Hamlets Community Housing and East End Homes, two of my on-going client accounts, are both well-established London-based housing providers that have longstanding relationships with Sovereign, where we manage their IT provision including support for their housing management systems. I recently visited Orchard’s offices in Newcastle, immersing myself in their products and meeting new and existing contacts to deepen my understanding of their products and who to go to in order to troubleshoot or fact-find for my clients. Managing suppliers for housing clients It makes sense to have a close relationship with the suppliers to our market in order to broaden my understanding of their vision, product pipeline and so on; it’s a great way for us to help our clients to get the very most out of the relationship with the supplier as well as benchmark their products against the competition. It can also help with any troubleshooting issues, playing the role of the ‘honest broker’ to help to move things along and keep lines of communication open on both sides. My job is to step in with technology suppliers wherever I’m needed, either on behalf of our client or the Sovereign implementation team (some of whom are wholly client-side), either negotiating the sale, arranging product demonstrations or project managing the implementation itself (for example, just last week I was working on a new Promaster asset management software implementation for a client). The project management role is full on and typically involves setting up meetings to agree the way forward or fine-tune the client roadmap, procuring the product, booking implementation resources, training staff who will use the product, and then chasing any issues that need to be escalated. I’ve just finished a four-hour session with Golding Homes after running a requirements gathering exercise with the customer services team there. The switch from an inner London housing provider to a Kent-based one resulted in very different requirements, no doubt due to the different demographic groups each serves, but they each had interesting suggestions about things that they currently do manually that could be automated. It’s great to work with an organisation that recognises that there is work to do with the culture within the organisation as part of a digital transformation project. Any organisation can buy new software and implement it, but if your people don’t have the right mindset or aren’t supported to have the right mindset, the service won’t improve and no return on investment will be achieved. Consultant with a housing background Working with housing providers, in common with any other industry, it’s a great help to have directly relevant industry experience. Some people will embrace change, while for others, there’s a vested interest in being wary. I’m not a standard IT consultant but instead someone who has worked in the housing sector for more than 14 years. It puts me in a strong position because clients are assured that I know their world, their challenges and speak their language. It can really help to get over some of the hurdles that are often faced when implementing change. As well as keeping an eye on our clients’ progress, I am also keen to ensure that Sovereign is hitting the mark. I’ve been working on a project recently that involves reviewing a client’s IT lifecycle. It has provided me with enormous insight into our processes and procedures and how we can continue to improve these. Working in the housing sector As I look back over 20 years of working in the housing sector, there are two key ‘takeaways’ for me: Firstly, the social housing sector is so much more budget-driven than it ever was, but I always make sure my clients are aware that cheap can be more expensive in the long run. It’s great that we’ve moved away from a ‘cost-focused’ decision model, but I always like to make sure my clients make the right decision considering the whole of their organisational needs and plan for future investment. What you think looks good on paper today could turn out to be more expensive to implement in the long run. If for some reason, it doesn’t go according to plan, you are likely to spend a great deal more putting it right. Secondly, the upside is that customers are really driving the impetus for so much change in the housing sector, especially when it comes to technology. If you can’t communicate with your customers effectively, or be responsive when they need repairs, maintenance and so on, this just costs the organisation, in the long run. Housing providers have woken up to the fact that there is more choice for tenants and so, if there’s a better service to be had, some tenants could potentially go elsewhere. They don’t always have to take what’s on their doorstep. Jenny Shorter is a senior consultant for housing IT services at Sovereign Business Integration Group. http://www.sovereign-plc.co.uk/
Mark Elias, IT Infrastructure Manager, takes us through a typical day at Coastal Housing. If I’m feeling lazy, my day will start around 8am with black coffee and a mailbox of backup and maintenance notifications. If I’m not feeling lazy, I’ll slope in around 9am after being good and going to the gym, by which time the notifications will have been attended to by our lead support analyst, Mat Giles, who will also have changed the tapes in our LTO rack. Yes, tapes. Mercifully, we are in the process of moving to cloud backup as part of our transition to becoming fully-hosted with a managed service provider (which if you came to my talk at the Housing Technology 2018, you will have heard all about…). Once we’re both happy with the overnight tasks, Mat and I usually discuss any interesting Freshservice support tickets. Although this helpdesk application is ITIL-aligned, Coastal is a ‘systems thinking’ organisation, therefore we have a duty to look at the demand on our service through Vanguard’s revealing spectacles, and this drives us to handle tickets in a specific way (if you want to hear more about this, please get in touch). By now, the rest of the team will be in, and what a team it is. I feel very lucky to share my day with such dedicated and talented people (cringe-worthy but true). Amy Kelly works with Mat as a support analyst, Kathryn Banfield as an infrastructure analyst and Rhian Waygood as a business analyst, and joining her in the business analysts’ circle are Kevin Hedges and Pete Warren, and then Shane Griffiths works alongside us all as the head of IT; note the absence of hierarchical phrasing: we do genuinely work alongside one another. Being a pretentious sort, I love to write aphorisms and when I coined ‘a team ascends to excellence through democratic influence’, I felt truly moved to think of our team and how we evidence democratic influence every day: listening to each other in gatherings, allowing everyone to suggest, to feedback, to question and to challenge in safety. It really works. With my review of Freshservice over and until any tickets come my way, I’ll chat with whoever might need a conversation before starting their day proper, and then move on to Asana, the application in which we manage and collaborate on all IT strategy projects and tasks, picking up on where I left things the day before. Asana helps us achieve complete visibility of all aspects of strategic delivery, from current progress on known work, through to future potential evolutions and (how to phrase it?) diversions! It’s key for an IT team to have both oversight and evidence of existing workloads at their fingertips. Everything must be visible and reportable. We strive to pour as much data and thinking as we can into the application: pipeline work, knowledge sharing, live-meeting captures, conference blogging, professional development reflections, interesting technology articles and so on. Both Freshservice and Asana have transformed how we work, and how the business engages with us, especially as demand on our ‘ability to implement’ increases. More and more, we are seeing the potential for decisions on products to be made outside the IT team, often with a quick meeting and a credit card, only then for the real work of integration to fall to IT afterwards. By being transparent about our availability, we help the business achieve what matters in a realistic and timely manner. If I haven’t emailed or spoken to our MSP project manager yet, it’s very likely I will have a question or update to provide by now. We have a conference call every Monday morning and while this sets us up nicely for the week’s tasks, other things will often happen or priorities rotate, so keeping on top of fluctuating obstacles and objectives is both important and fun. By the time this article is in print, we should have migrated our Hyper-V server estate to VMware using Zerto and have a substantial number of staff using Horizon View on laptops full-time, which coincides nicely with Coastal’s ambitious office re-design project, enabling staff to work anywhere while disruptive works are carried out. Several coffees later (I’m trying to cut down, again), I’ll dip into HipChat, an instant-messaging app implemented by Rhian. We try hard not to email each other, so IM allows us to waffle, gossip, ask and help without saturating Exchange. When we aren’t having private conversations, we’ll chat in specific shared rooms, keeping subjects tightly organised. At this point, readers might be thinking ‘Why not use Teams or Skype?’. We don’t have Office 365 on our horizon just yet because it’s very attractive to us to look beyond the behemoths to help us achieve our objectives, and HipChat fits perfectly with that philosophy. Maybe it’s something to do with having Techhub on our doorstep; the prospect of working with start-ups and off-radar innovators to help realise Coastal-tailored aims, versus settling for generic, cookie-cutter platforms, has great appeal. I met with Techhub’s manager for lunch recently and we discussed the importance of looking to blockchain as an enabler of trustless transactions and of individuals owning their own data – very exciting areas to consider. By now it’ll be lunchtime and if I haven’t been pulled into or arranged a gathering myself in the morning (which is rare), I’ll probably be in one at some point during the afternoon, so as I walk around Swansea city centre I’ll be thinking in advance of what clever things I can say. Or if I don’t go out, I’ll hop onto one of the kitchen benches and browse LinkedIn or post poems to Twitter while munching on something unhealthy. If I have time, I’ll reread passages from the excellent and highly-recommended book ‘What Poetry Brings to Business’. When I have time I arrange one-to-one meetings with colleagues across the business, especially those I either don’t know very well or perform some esoteric housing role I should know more about. If I have one arranged, I’ll revisit my hoard of coaching materials and pick out an exercise or conversation strategy to explore in the session. It’s extremely important for IT people to have healthy interpersonal skills; being able to communicate, listen, process and perceive without being dependent on prompt closure, or unambiguous apprehension of a situation, can allow, in time, for a true unearthing of what is really going on. Simply having conversations, while being alert to what is happening beyond the exchange of words, helps develop that capability. I will most likely have had technical conversations with team members throughout the day, as I pull in their expertise and they pull in mine. Everyone has their own projects and it’s great to get involved a little in each. Kathryn, to pick one project for example, is busy deploying Aerohive wi-fi across our schemes and drop-ins; Mat and Amy are busy deploying 2FA-protected VDI desktops across a range of mobile devices while simultaneously managing Freshservice; Rhian is busy implementing PanConnect and maintaining QlikView, and has recently completed another phenomenally successful rent increases/ year-end procedure; Kevin is busy embedding systems thinking; Pete is busy interrogating and reporting on our data; and Shane is busy managing budgets, strategies, contracts and us. Being part of all this great work is brilliant. Towards the end of the day, I’ll re-read any important emails I’ve sent and updates I’ve made to any projects, drink more coffee and think about what’s happening tomorrow. Mark Elias is the IT infrastructure manager at Coastal Housing https://www.coastalha.co.uk
Nicola Brown, Sales Director at ROCC, chats to us about her 20 year career in the housing sector. I find talking to housing providers about revolutionising the repairs service with ROCC exciting; I’ve been in the social housing sector for the last 20 years and I still start each day with enthusiasm at the prospect of discussing innovations and new ways of working with clients. I enjoy working in the housing sector; more and more work, post-Grenfell, is about the detail of regulations. ROCC does detail and data incredibly well. We keep the details of every job, transaction line detail, as well as stock records and job costings, which can be really powerful in terms of compliance. The significant savings we make with clients, which we have seen reinvested into communities, is really heart-warming. Core to ROCC’s philosophy is putting something back into our local and wider communities. We support various projects including Brighton Housing Trust in their ‘First Base’ initiative, which offers support to the homeless community; we support this by giving time, fundraising and work experience. Career beginnings I completed my law degree at Durham in 1996. I then went through what was a unique scheme with Pareto Law in Altrincham, which focused on sales recruitment, bringing recruitment and in-work training together in a package for their clients. I then joined Raven Computers in Bradford in 1997. Raven are a ‘Microsoft house’. I learnt so much about hardware; I could build a computer and I also learnt about software, licensing, financial management systems, the internet and web-hosting services. First and foremost, my strengths were sales. I made my first ‘solution’ sale, when someone gave me a problem and I had to fix it; a mobile working solution in a refrigerated, operational environment, which was a challenge back in 1997! Starting at ROCC In 1998, I saw an advert for pre-sales support with ROCC at its Rochdale office. I got the job and was out doing software demos with the now managing director of ROCC, Chris Potter. My skills were more commercially focused than the technical side. I became national accounts manager for clients ROCC continues to work with today. I became senior account manager and was later promoted to Sales Director. Career highlights The changes in the housing sector over the past few years have been enormous; it’s hardly recognisable to the old industry 20 years ago. Everyone is more tech savvy, not least with the internet of things and greater commercialisation of IT. Winning large-scale contracts which bring real benefits to our customers has been a highlight. I have learnt a lot about bringing existing systems together, as well as fulfilling tenders from the start to completion of the process. I really enjoy networking, meeting new people and discussing their challenges and developing new ideas and ways of working. It’s really satisfying to see a solution introduced into an organisation which improves the way people view their jobs and allows them to focus on different aspects of the role. Outside work I juggle full-time working with family life and wouldn’t be able to do it without the support of family and friends. I have two energetic children, aged ten and six, who keep both my husband Lloyd and I incredibly busy. When I do get time to myself, I enjoy reading and am loving the current gin-bar culture! I have always volunteered; aged 23, I was the youngest member of the board of visitors at HMP Leeds. My legal background made me passionate about social injustice and I am proud to have volunteered for eight years. Since then, my volunteering roles have revolved largely around family life with the NCT and, of course, the PTA, with the odd spot of fundraising with clients such as the firewalk with First Choice Homes Oldham for TOG Mind. Life is certainly not routine or dull! Nicola Brown is the sales director at ROCC.    http://www.rocc.com/  
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