Esuasive
UK wide
About Esuasive
Esuasive works with housing associations and local authorities, delivering housing management solutions based on Microsoft Dynamics 365 and leading with our own IP, Dynamics 365 for Housing , an integrated Housing Management / CRM solution which puts the customer at the centre.
We are independent, and growing, with multiple projects running through to the end of this year and a pipeline taking us well into 2020. Our approach combines traditional project governance with agile delivery and a ‘can do’ attitude, and we place high value on our consultants’ ability to engage with customers and respond intelligently to their needs.
The role
Reporting to one of our project managers, you will play a significant role in ensuring the successful delivery of solutions to our customers. You will be involved all the way through the project life cycle, and typically will be the main point of contact with the customer.
What you’ll be responsible for
Pre-project activities – working with customers to help define scope and phasing and agree achievable timelines
Facilitating requirements workshops, documenting outputs and gaining stakeholder buy-in to the functional design
Encouraging best practice housing management processes
Documenting system interfaces; working with our partners and other third-party software providers to ensure seamless integration
Supporting build-stage activities – system configuration, data cleansing and data migration, user testing, etc.
Developing training videos and running user training sessions
Managing post go live support; helping customers transition smoothly to BAU.
What we’re looking for
Broad knowledge of housing management processes and systems
An engaging personality, with very strong oral and written communication skills
Good organisation skills and an ability to multi-task
A patient, facilitative approach to working with customers’ in-house teams
Flexibility, with the confidence to self-prioritise to meet competing customer demands
Any experience of working with Microsoft Dynamics / CRM will be an advantage but is not essential.
This is not a routine, office-based, 9-5 role. You will mostly be working on customer site, out of a co-working centre, or from home. That means catching up with colleagues on Teams will sometimes need to be an early morning or early evening activity. And because we have customers located all over the UK, travel (on expenses) is part of the job, so you must hold a full UK driving licence.
What we offer
A competitive salary commensurate with your skills and experience, performance-related bonus, pension, flexible healthcare benefits
Flex-holiday – trade holidays days up or down
Team learning days and social events
Varied and challenging assignments
A flat structure in which progression and pay is linked to personal contribution.
To apply, please forward your cv with a covering email to hr@esuasive.co.uk
About Esuasive
Esuasive works with housing associations and local authorities, delivering housing management solutions based on Microsoft Dynamics 365 and leading with our own IP, Dynamics 365 for Housing , an integrated Housing Management / CRM solution which puts the customer at the centre.
We are independent, and growing, with multiple projects running through to the end of this year and a pipeline taking us well into 2020. Our approach combines traditional project governance with agile delivery and a ‘can do’ attitude, and we place high value on our consultants’ ability to engage with customers and respond intelligently to their needs.
The role
Reporting to one of our project managers, you will play a significant role in ensuring the successful delivery of solutions to our customers. You will be involved all the way through the project life cycle, and typically will be the main point of contact with the customer.
What you’ll be responsible for
Pre-project activities – working with customers to help define scope and phasing and agree achievable timelines
Facilitating requirements workshops, documenting outputs and gaining stakeholder buy-in to the functional design
Encouraging best practice housing management processes
Documenting system interfaces; working with our partners and other third-party software providers to ensure seamless integration
Supporting build-stage activities – system configuration, data cleansing and data migration, user testing, etc.
Developing training videos and running user training sessions
Managing post go live support; helping customers transition smoothly to BAU.
What we’re looking for
Broad knowledge of housing management processes and systems
An engaging personality, with very strong oral and written communication skills
Good organisation skills and an ability to multi-task
A patient, facilitative approach to working with customers’ in-house teams
Flexibility, with the confidence to self-prioritise to meet competing customer demands
Any experience of working with Microsoft Dynamics / CRM will be an advantage but is not essential.
This is not a routine, office-based, 9-5 role. You will mostly be working on customer site, out of a co-working centre, or from home. That means catching up with colleagues on Teams will sometimes need to be an early morning or early evening activity. And because we have customers located all over the UK, travel (on expenses) is part of the job, so you must hold a full UK driving licence.
What we offer
A competitive salary commensurate with your skills and experience, performance-related bonus, pension, flexible healthcare benefits
Flex-holiday – trade holidays days up or down
Team learning days and social events
Varied and challenging assignments
A flat structure in which progression and pay is linked to personal contribution.
To apply, please forward your cv with a covering email to hr@esuasive.co.uk
£40,000 yearly
Torus
Liverpool, UK
PURPOSE OF THE POST:
The Technical Support Officer will support the Technical Support Manager by providing 2nd / 3rd line high-level technical support including problem diagnosis and resolution. This role may require travelling between sites and you may be assigned project tasks where appropriate.
KEY RESPONSIBILITIES:
To provide high quality ICT services to managers, staff and external customers within a culture of openness, participation and performance
Take ownership of support tickets and follow up the status of problems and communicate updates and progress to customers in a timely manner until resolution
To provide 2nd / 3rd line problem diagnosis and technical support to all users and maintain the efficient running of infrastructure and future technological improvements
To maintain and develop systems already in-place and ensure secure and safe operations.
To look at ways to continually improve company ICT solutions and customer satisfaction including keeping up to date with current technology and attending technical forums
Maintain relationships with 3rd line external technical support
To carry out system admin tasks on all infrastructure and networked systems. To ensure operational procedures are in place, maintained and followed as approved by the Technical Support Manager
To maintain organisation’s Service Level Agreements (SLAs) and designing and performing operational tasks and processes to agreed SLAs. To assist the Technical Support Manager in carrying out testing of the ICT Disaster Recovery plan, ensuring the Group can recover from both minor and major interruptions to service
Produce and publish both technical and end-user documentation on the ICT Knowledgebase to assist staff with requests for information & provide staff training if required
To take a proactive approach to ensure the needs of the business and users are being met via user groups etc
Contribute to the compliance with all I.T. policies and accreditations including ISO 27001 and Cyber Essentials. Promote Cyber Security throughout the organisation by adding awareness posts to SharePoint / Yammer.
To contribute to the compliance with health and safety legislation in relation to IT throughout LMH
All duties must be carried out in accordance with the Torus equality and diversity strategy, policies and procedures
To ensure a positive profile for Torus through effective business relationships with partners and stakeholders
To carry out such other duties and responsibilities as are consistent with the role.
PURPOSE OF THE POST:
The Technical Support Officer will support the Technical Support Manager by providing 2nd / 3rd line high-level technical support including problem diagnosis and resolution. This role may require travelling between sites and you may be assigned project tasks where appropriate.
KEY RESPONSIBILITIES:
To provide high quality ICT services to managers, staff and external customers within a culture of openness, participation and performance
Take ownership of support tickets and follow up the status of problems and communicate updates and progress to customers in a timely manner until resolution
To provide 2nd / 3rd line problem diagnosis and technical support to all users and maintain the efficient running of infrastructure and future technological improvements
To maintain and develop systems already in-place and ensure secure and safe operations.
To look at ways to continually improve company ICT solutions and customer satisfaction including keeping up to date with current technology and attending technical forums
Maintain relationships with 3rd line external technical support
To carry out system admin tasks on all infrastructure and networked systems. To ensure operational procedures are in place, maintained and followed as approved by the Technical Support Manager
To maintain organisation’s Service Level Agreements (SLAs) and designing and performing operational tasks and processes to agreed SLAs. To assist the Technical Support Manager in carrying out testing of the ICT Disaster Recovery plan, ensuring the Group can recover from both minor and major interruptions to service
Produce and publish both technical and end-user documentation on the ICT Knowledgebase to assist staff with requests for information & provide staff training if required
To take a proactive approach to ensure the needs of the business and users are being met via user groups etc
Contribute to the compliance with all I.T. policies and accreditations including ISO 27001 and Cyber Essentials. Promote Cyber Security throughout the organisation by adding awareness posts to SharePoint / Yammer.
To contribute to the compliance with health and safety legislation in relation to IT throughout LMH
All duties must be carried out in accordance with the Torus equality and diversity strategy, policies and procedures
To ensure a positive profile for Torus through effective business relationships with partners and stakeholders
To carry out such other duties and responsibilities as are consistent with the role.
£25,000 yearly
Torus
Liverpool, UK
We are an ambitious and well-established housing group with deep roots in our three heartland areas of Liverpool, St Helens and Warrington.
One of the largest landlords in the North West, we have 1,500 staff, manage more than 40,000 homes, support around than 64,000 customers and invest at least £5m a year into local communities and life changing causes.
A social organisation with a commercial focus generating income to drive our activities and deliver lasting change, Torus is at once landlord, property developer, commercial contractor and social entrepreneur.
We are seeking to appoint a Service Desk Analyst serving as the first point of contact for customers seeking technical assistance. The Service Desk Analyst will provide high quality ICT services to managers, staff and other customers within a culture of openness, participation and performance. The post holder will provide first line support through taking calls and handling incidents or service requests, undertake analysis, diagnosis and resolution of faults.
We look forward to receiving applications from talented, experienced and committed individuals who would like to work within Torus’ ICT service.
The ideal candidate will possess excellent written and verbal communication skills in order to effectively communicate and resolve IT issues within the organisation. Candidate must be self-motivated with the ability to work well under pressure, recognise, and respond to the changing needs of this very fast paced and highly demanding environment.
It is essential that the Candidate must have first class customer support skills and the ability to speak in non-technical language. It is desirable that the Candidate has an appropriate ICT qualification and evidence of continuing professional development.
Experience, Skills and Knowledge
Experience in providing 1st line support to end users
Incident Management experience – Managing incidents including business expectations and communication
Strong IT skills with a knowledge of computing trends with experience of all or some of the following technologies:
Windows Operating Systems 7 & 10
Microsoft Office 2010 – 2016
Active Directory
Microsoft Exchange administration
VOIP Telephone System
Networking (Basic troubleshooting)
Citrix administration
SharePoint
Excellent oral and written communication skills, being able to communicate well with all levels within the organisation.
Customer oriented approach with excellent customer care skills and ability to build good relationships with internal and external customers
Strong problem solving skills and a logical thinker
Proactive approach and the ability to grasp information and learn new skills quickly
Good organisational skills with the ability to prioritise a demanding workload
Takes ownership and uses initiative for solving customer problems through to resolution
Experience of creating ICT procedures and training documentation and training delivery
Knowledge of ICT security and auditing requirements. Also, demonstrate responsibility when dealing with confidential or sensitive data.In return, we offer a modern workplace that is challenging, supportive and gives you room to grow your skills – along with a package of benefits that shows how much we value your contribution and care about your wellbeing.
Great Torus people share qualities we value highly. They are problem-solvers, able to work well within our team. They are open, honest and committed to doing the right thing at all times, and they always look for ways to do things better, focused on making sure we achieve our aims. If you can share our way of working, you’ll enjoy working with us.
We are an ambitious and well-established housing group with deep roots in our three heartland areas of Liverpool, St Helens and Warrington.
One of the largest landlords in the North West, we have 1,500 staff, manage more than 40,000 homes, support around than 64,000 customers and invest at least £5m a year into local communities and life changing causes.
A social organisation with a commercial focus generating income to drive our activities and deliver lasting change, Torus is at once landlord, property developer, commercial contractor and social entrepreneur.
We are seeking to appoint a Service Desk Analyst serving as the first point of contact for customers seeking technical assistance. The Service Desk Analyst will provide high quality ICT services to managers, staff and other customers within a culture of openness, participation and performance. The post holder will provide first line support through taking calls and handling incidents or service requests, undertake analysis, diagnosis and resolution of faults.
We look forward to receiving applications from talented, experienced and committed individuals who would like to work within Torus’ ICT service.
The ideal candidate will possess excellent written and verbal communication skills in order to effectively communicate and resolve IT issues within the organisation. Candidate must be self-motivated with the ability to work well under pressure, recognise, and respond to the changing needs of this very fast paced and highly demanding environment.
It is essential that the Candidate must have first class customer support skills and the ability to speak in non-technical language. It is desirable that the Candidate has an appropriate ICT qualification and evidence of continuing professional development.
Experience, Skills and Knowledge
Experience in providing 1st line support to end users
Incident Management experience – Managing incidents including business expectations and communication
Strong IT skills with a knowledge of computing trends with experience of all or some of the following technologies:
Windows Operating Systems 7 & 10
Microsoft Office 2010 – 2016
Active Directory
Microsoft Exchange administration
VOIP Telephone System
Networking (Basic troubleshooting)
Citrix administration
SharePoint
Excellent oral and written communication skills, being able to communicate well with all levels within the organisation.
Customer oriented approach with excellent customer care skills and ability to build good relationships with internal and external customers
Strong problem solving skills and a logical thinker
Proactive approach and the ability to grasp information and learn new skills quickly
Good organisational skills with the ability to prioritise a demanding workload
Takes ownership and uses initiative for solving customer problems through to resolution
Experience of creating ICT procedures and training documentation and training delivery
Knowledge of ICT security and auditing requirements. Also, demonstrate responsibility when dealing with confidential or sensitive data.In return, we offer a modern workplace that is challenging, supportive and gives you room to grow your skills – along with a package of benefits that shows how much we value your contribution and care about your wellbeing.
Great Torus people share qualities we value highly. They are problem-solvers, able to work well within our team. They are open, honest and committed to doing the right thing at all times, and they always look for ways to do things better, focused on making sure we achieve our aims. If you can share our way of working, you’ll enjoy working with us.
£40,000 yearly
Torus
Liverpool, UK
PURPOSE OF THE POST:
To take up the Lead Technical Engineer post for the migration of 2 companies into a single Microsoft Tenancy. Reporting to the Technical Support Manager and working closely with the Programme Office, they will lead the implementation of data governance then plan and action the migrations.
KEY RESPONSIBILITIES:
To work closely with the Technical Support Manager and Programme Office to deliver specific technical workstreams within the Transformation Programme
To lead on Infrastructure design and implementation to migrate legacy platforms to O365. Configuration of tools and enhancements/features of new product suites and services, supporting and resolving customer deployment issues.
Manage relationships with external suppliers of related services and resources when required, including the interface between Torus and the Microsoft On-boarding services.
To ensure the provision of a customer focused solution and the identification of any related training needs for continued internal support, recommending appropriate training courses identified for ICT Staff.
To take a proactive approach to ensure the needs of the business and its’ users are being met by the Office 365 Migration Workstreams.
To provide BAU operational support across customer O365 platforms, including health checks and reporting.
Support project delivery teams throughout the lifecycle of projects, using your experience and lessons learnt from previous O365 implementations.
Input into the development of O365 roadmap, impact assessments for the delivery of further O365 solutions.
To develop strong relationships with other engineers within the team to provide and share technical issue resolution and knowledge.
Work closely with Torus technical team to help fulfil complex incidents and requests, assisting customers and stakeholders in a courteous and professional manner.
Assess, analyse and based on new technologies, make technical recommendations to improve customer supported systems to help them grow.
Offer innovative solutions that meet clients’ needs while remaining cost effective.
Ensure customer technical solution documentation is always up to date.
Perform system capacity and resilience planning to ensure fit for purpose against customer business objectives.
Follow support and business processes accurately with attention to detail. Proactively look for opportunities to improve efficiency and quality of Torus’s services.
Work closely with the ICT service desk to design maintenance and support procedures and provide training on common issue management.
PURPOSE OF THE POST:
To take up the Lead Technical Engineer post for the migration of 2 companies into a single Microsoft Tenancy. Reporting to the Technical Support Manager and working closely with the Programme Office, they will lead the implementation of data governance then plan and action the migrations.
KEY RESPONSIBILITIES:
To work closely with the Technical Support Manager and Programme Office to deliver specific technical workstreams within the Transformation Programme
To lead on Infrastructure design and implementation to migrate legacy platforms to O365. Configuration of tools and enhancements/features of new product suites and services, supporting and resolving customer deployment issues.
Manage relationships with external suppliers of related services and resources when required, including the interface between Torus and the Microsoft On-boarding services.
To ensure the provision of a customer focused solution and the identification of any related training needs for continued internal support, recommending appropriate training courses identified for ICT Staff.
To take a proactive approach to ensure the needs of the business and its’ users are being met by the Office 365 Migration Workstreams.
To provide BAU operational support across customer O365 platforms, including health checks and reporting.
Support project delivery teams throughout the lifecycle of projects, using your experience and lessons learnt from previous O365 implementations.
Input into the development of O365 roadmap, impact assessments for the delivery of further O365 solutions.
To develop strong relationships with other engineers within the team to provide and share technical issue resolution and knowledge.
Work closely with Torus technical team to help fulfil complex incidents and requests, assisting customers and stakeholders in a courteous and professional manner.
Assess, analyse and based on new technologies, make technical recommendations to improve customer supported systems to help them grow.
Offer innovative solutions that meet clients’ needs while remaining cost effective.
Ensure customer technical solution documentation is always up to date.
Perform system capacity and resilience planning to ensure fit for purpose against customer business objectives.
Follow support and business processes accurately with attention to detail. Proactively look for opportunities to improve efficiency and quality of Torus’s services.
Work closely with the ICT service desk to design maintenance and support procedures and provide training on common issue management.
