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Orchard Information Systems Newcastle upon Tyne NE1, UK
Jul 16, 2019
Full time
Newcastle Based Competitive Salary and Benefits   Job Summary The Service Desk Administrator will serve as the main point of contact for customers with queries about general support, products, orders and any general customer enquiries.  You will be working to maintain and improve the support services delivered by the services team, ensuring we have a consistent approach that meets the needs of our customers. The position is ideally suited to someone who is well organised, has an eye for detail, enjoys working with people including Customers and understands how important the Service Desk function is to a busy team delivering service directly to Customers.  Principal Responsibilities Customer Service Provide Single Point Of Contact for Orchard.  Deliver first line support services by taking the initial ticket details, agreeing the relevant priority with the Customer, inputting the relevant information into the incident management system, attempting to resolve where possible and assigning ticket to the relevant support group if unable to resolve themselves. Contact clients to obtain missing information or answer queries Ensure feedback to customers occurs in a timely manner. Provide updates to Customers on support or sales related queries and act as the first point of contact for any chases or escalations. Participate in the Service Desk rota to ensure cover at all times between 08:00 and 18:00 hours. Liaise with other departments to ensure Orchard’s compliance with the agreed procedures. Key Skills and Experience Essential Capable of working as part of a team and independently. Flexible attitude with excellent time management skills, willing to work outside of core hours where required. A quick learner who proactively looks to develop own knowledge. Capable of delivering messages clearly and concisely, in line with the audiences expectations and knowledge. Capable of demonstrating knowledge of Orchard’s software solutions effectively, and positively presenting themselves and the company via the telephone  Excellent communication skills when working with colleagues and customers. Excellent computer skills with a good working knowledge of office based products. Capable of building and maintaining good collaborative working relationships with key stakeholders. The ability to organise and manage multiple tasks simultaneously. Desirable Enjoy working in a fast paced environment Experience of working in a support/Service Desk environment Knowledge of the ITIL framework  Salary and Other Benefits Salary commensurate with skills and experience Company pension scheme Permanent health insurance and life assurance Westfield Health Cash Plan Scheme 25 days holiday and an additional Birthday holiday To apply for this role, please email with a CV and covering letter. The company reserves the right to vary or amend the duties and responsibilities of the post holder at any time according to the needs of the company’s business.
£30,606 - £40,606 yearly
HouseMark Edinburgh, UK
Jul 12, 2019
Full time
Salary package:  £30,606 to £40,606 (depending on experience) plus company car allowance Location: Edinburgh (Home based) HouseMark is the social housing sector’s leading provider of business intelligence services. We are the largest and UK wide member network for housing organisations, providing access to an unparalleled customer base  Our strategy is to be the unrivalled source of housing data and insight in the UK housing sector and we are looking for a Data Analysis and Insight Manager to play a fundamental role in helping us deliver our new corporate strategy. As the Data Analysis and Insight Manager at Housemark you will use your expert knowledge of the data HouseMark collects, alongside your analytical thinking to present new insights to customers that enable them to gain knowledge and intelligence of their business as well as the wider sector. As this role covers the Scotland region, there is an expectation that there will be significant travel across country as well as attending meetings at our head office in Coventry. This exciting role will be responsible for servicing a portfolio of members across all elements of the benchmarking data cycle. You will have recent experience of analytical techniques and be able to demonstrate exceptional customer service.  Familiarity with BI tools such as Tableau and/or Power BI will be advantageous in this role as would an interest or experience working in a social housing environment. You will be comfortable transforming data into actionable insight, working on your own initiative and writing reports or delivering presentations to a variety of audiences. We would welcome applicants from recent graduates and those who can demonstrate good data analysis skills and brilliant customer service. The rewards In return for your commitment and enthusiasm, you can look forward to excellent working conditions in a progressive and growing company. Staff benefits include: • 28 days annual leave • Social Housing Pension Scheme - defined contribution scheme • non-contributory accident and sickness cover • optional private medical insurance Interviews will take place on weeks commencing 12th/19th August 2019. How to apply For more information on the role and HouseMark please email for a candidate pack. Applications will be in the form of a CV and a supporting statement to  Further information For an informal chat about the post, please contact Kevin Walters on 07736 274621.
£15,796 yearly
Watford Community Housing Watford, UK
Jul 12, 2019
Full time
Watford Community Housing has the perfect entry-level opportunity for you to start your career in business intelligence and reporting. This role will be a 2 year fixed term contract which includes completing a qualification in Reporting Analyses. The main purpose of this role is to support the Reporting Analyst, including gathering data and producing data reports. Key responsibilities: Gathering data and commentary from stakeholders across the business. Producing executive and board level reports, to agreed timescales. Identifying and maintaining procedures to ensure high data integrity. Communicating with data stakeholders from across the business to understand and document their processes and requirements. Assisting in the creation and distribution of recurring operational reports, including ad-hoc analysis as and when required. Supporting the TIS team in centralising business intelligence reporting. Who are we looking for? Skills Competent working knowledge of Microsoft Excel; formulas and multi-spreadsheet analysis. Good maths skills High levels of attention to detail. Good oral and written communication. The ability to learn and understand different business areas, and to use that knowledge to solve problems Familiarity with Business Objects/PowerBI is beneficial. Personal Qualities Interested in technology as a career, specifically reporting and data. Professional and approachable, with an openness to learn. Integrity to deliver work within expectations, and to handle data appropriately. Methodical and analytical. A problem solver. With a multi-generational workforce we try to ensure that we have something for everyone. We offer a range of benefits: On-going development programme 28 days annual leave + closure days at Christmas + bank holidays Employer pension contribution up to 11% Development opportunities Employee rewards which include shopping vouchers, duvet days, and free massages
£41,000 yearly
Platform Housing Group Derbyshire, Lincolnshire, Leicestershire and Worcestershire (Home based with travel to sites 2-3 days a week)
Jul 12, 2019
Remote/ Work from Home
Are you someone who likes getting things done? About the Role: As a key Technology Solution Delivery agent, you will have strong business analysis and project management skills coupled with good technical knowledge. Your role is to identify the solution needs and turn them into reality through partnership working with business users and solutions developers, applying Agile PM skills to manage solution delivery activities. The role is 35hrs a week, home-based and you can expect to need to be on site 2-3 days a week depending upon the needs of the work: our sites are based in Derbyshire, Lincolnshire, Leicestershire and Worcestershire. We encourage use of virtual meetings where possible We want somebody who has: BSc in Computer Science, Engineering or similar field, or equivalent experience PRINCE2/AGILE PM certification Prior experience as a Product Owner or similar role in Technology Solution delivery Broad technical understanding, including MS Dynamics 365 and MS Office 365 Hands-on experience managing all stages of the product life cycle Experience of Agile process and principles Experience of deriving user stories and acceptance criteria Experience of release planning and coordination of release activities Can demonstrate analytical and problem-solving skills Formal Project Management experience Business Analysis experience Outstanding presentation and leadership skills Excellent communication, negotiation and advocacy skills Engenders a positive team spirit Apply here


It may come as no surprise that women are still significantly underrepresented in the technology workforce. According to a recent study by PwC, only 15% of people working in STEM (Science, Technology, Engineering and Mathematics) roles in the UK are female and only 5% of leadership positions in the technology industry are held by women. Why is there still such a gender imbalance and what can we do to address it? During last month’s Housing Technology 2019 conference, we sat down for a discussion about women in tech chaired by Holly Rafique (Head of Digital at #techmums) with Kathryn Downs (Director of Technology & Transformation at Midland Heart) and Joanna Sedley-Burke (Managing Director at Sovereign Business Integration Group) in the first in our new series of Housing Technology in Focus videos. We posed important questions including: How is the sector is doing in terms of numbers of women within IT teams? What initiatives do you think employers could implement to get more women into tech teams? Encouragement is really important for women to get into technology, but is there a right and a wrong way to encourage more women? Do you have any tips or advice for women who want to get into tech? You can watch the full video below. Please like, share and subscribe for more videos in the Housing Technology in Focus series.
David Walker, Head of Property at Hyperoptic, takes us through a typical day at work. I wake up in ‘the project,’ which is the pet name for my flat in Notting Hill, currently being subjected to extension and refurbishment. The first priority is a strong black coffee and I am quickly on my regular walking commute to my company headquarters, which are close to Hammersmith station. Hyperoptic is the UK’s largest gigabit broadband provider and delivers the country’s fastest broadband speeds, of up to 1Gbps (1,000 megabits per second), which is at least 20 times faster than the UK average. We work with property owners, developers and professionals, designing and installing our dedicated fibre infrastructure to new buildings and existing developments. We work with 150+ developers and are a trusted partner of many housing providers, including A2Dominion, Hyde Group, Catalyst, Genesis Housing and Notting Hill Housing Trust. We’re also working with 50 councils across the UK to supply connectivity to their social housing stock. During my 25-minute walk, I always keep an eye out for new hoardings and cranes along the way. It’s always good to get in early so spotting a new development can become a good opportunity for my sales colleagues. I am in the office by 9am and I head straight to the coffee counter at the local WeWork office, which is next to my company headquarters. The sales and marketing team have recently relocated here as we’ve outgrown the office space next door. Once I have had my second caffeine fix, I plug in my laptop at one of the hot-desks and quickly scan my emails, being sure to highlight any urgent enquiries or client/team support that needs addressing. My first meeting is with our new chief technology and information officer, Pascal Koster. He is part of a new executive team, which our CEO appointed to ensure that we are all well supported as the company grows. The meeting went well – Pascal was particularly impressed with the smart home projects we’re working on and the future-proofing that we can enable for clients in the 5G arena for new builds and regeneration areas. I then head out for a light lunch with a key developer client of mine. We’ve been working together for over three years and have built an excellent relationship. He offers some insights into both the UK and Spanish markets where he is active. The conversation is on a wide range of topics from Led Zeppelin and schooling through to an Openreach deployment of new ducting infrastructure and the opportunities arising from Brexit. He is genuinely excited by the dampening of market sentiment and the prospect of securing more sites to feed his business. The penny has finally dropped for developers; they simply can’t build units without day-one connectivity and still maintain customer satisfaction. Developers want to protect their five-star ratings for customer satisfaction, and if a customer has broadband straight away they’re less likely to go around looking at any scuff marks on ceilings or squeaky hinges. We’re the only broadband provider in the country that measures itself on day-one connectivity; we have achieved over 96 per cent success over the last three years. After my meeting with Pascal, I head to a new client meeting in the City. It looks good – there are three new projects which, although relatively small, can offer Hyperoptic an opportunity to work with a new AV consultant and a world-class architect, in particular because we thrive on expanding our knowledge of the day-two systems (i.e. what gets connected onto our infrastructure). The ‘proptech’ market has changed hugely since we started in 2011 – most people now understand the language of ‘smart buildings’ and ‘smart homes’. The pace of technology continues unabated and at the heart is our new infrastructure, which will serve it in its many future guises. I am seeing developers, owners and managers to find some new and cutting-edge integrated systems and apps that have the power to revolutionise lives, such as remote monitoring for dementia patients. I head back to the office for the regular weekly sales and marketing meeting. There is exciting news for the planning of the next financial year with more team members, more marketing and the hybrid vigour that three new board members are already bringing to the Hyperoptic brand. 2018 was a very busy year and we grew massively. We now power over half a million homes and businesses across the UK with our full-fibre service, and we are on track to pass two million homes by 2021. Over 160,000 social housing properties have access, or are about to be connected, to our full-fibre network. David Walker is Head of Property at Hyperoptic. If you'd like to share your housing sector experience, all you need to do is get in touch at 
Phil Moss, Chief Technology Officer, takes us through a typical day at Procurement for Housing. I’m more of an early morning person, so my day starts around 6am when I make a quick coffee and leave my home in Lancashire. Depending on my schedule, I’ll either turn left and drive to our office in Manchester where our software development team is based – they are the ‘techies’ working on the software behind our procurement frameworks. But if I’m meeting the people who use our technology – PfH’s sales team and account managers – then I turn right and head to our main office in Warrington. Where ever I am, everything stops at 10.30am. The technology team (that’s six of us) takes part in a daily ‘scrum’ call where everyone across all of our sites answers three questions: we want to know what they did yesterday; what their plans are for today; and what blockers they’re facing. Today’s scrum focused on automating categorisation and how we can ensure that lowest-level transactional data is routinely classified to detect if a member is spending too much on a certain product. As the largest spend aggregator in the UK social housing sector, PfH collects a lot of this transactional data. We manage over a million invoices a year – that’s £250 million of spending. Our aim is to use this unique position to provide housing-specific insights to landlords. Technology, in particular machine learning, is a key part of achieving this. Machine learning is a type of artificial intelligence. AI uses computer programmes to think and learn like humans and machine learning is one of those programmes. It’s all about identifying patterns in historical data – algorithms learn those patterns and then forecast future trends. Historically, the housing sector hasn’t been great at managing data or categorising products – and this has led to a delay in the adoption of AI and smart analytics. There is very little granular detail in the sector, so it’s been hard to introduce machine learning for predictive analysis, or to compare spending data with public data sets to see if a housing provider is paying too much for, for example, kitchen refurbishments. The scrum meeting today focused on tackling this problem. Since I began at PfH around a year ago, I’ve used technology to put data at the heart of everything we do. Every single line of pricing, transactional and CRM information goes into our data warehouse where it is used for analysis and reporting. On a monthly basis, this data warehouse examines 300,000 lines of spending data from more than 900 housing providers. For the last six months, our team has been refining the quality of this data and developing technologies, bespoke to the social housing sector, which we can use to categorise information and provide members with intuition around their procurement spending. This data analysis was taken to a new level when PfH bought Valueworks. The system was specially designed for the social housing sector and it provides a collaborative, real-time view across all spending data so that housing providers can more effectively track prices, control costs and improve quality. The software enables us to group our members’ transactional data into specific programmes of work and then identify whether they are spending too much on certain products compared with their peers, whether they are purchasing several types of one product unnecessarily or whether there are better value alternatives available. After today’s scrum meeting, I meet with PfH’s six-strong account management team who liaise directly with our members on a day-to-day basis. One of the digital initiatives we’ve introduced recently is VFM reporting. This analytics service gives members insight into their spending over a particular period, highlighting saving opportunities. Reports are created using data dissected by our Microsoft PowerBI software and account managers present the reports to members. I’m meeting the team to take them through the latest capabilities of the system. Today, we talk about how the reports can tackle ‘product drift’, when an organisation spends less on the core products that PfH has negotiated reduced rates for, leading to larger bills. I also explained that VfM reports can pinpoint patterns such as a member that is spending more on a particular product compared with its expenditure last year. After lunch at my desk, I rush across the M62 to a meeting at Liverpool University’s School of Electrical Engineering, Electronics and Computer Science. PfH runs a knowledge transfer partnership (KTP) with the university to explore how machine learning can help housing providers’ procurement activities and I’m meeting our KTP associate, Dr David Hamilton. KTPs help businesses like PfH to innovate by linking them with research organisations like Liverpool University. They enable companies to bring in the latest skills (David has a PhD in distributed algorithms and machine learning is his specialist area) to deliver a specific, strategic innovation project. For us, that innovation project is showing housing providers the potential of their data and helping them to manage and use it in the right way. Our KTP is coming to an end and today I’m speaking to David about the next steps, particularly around using predictive analysis to learn from asset management invoice data and how we can link this data to price indices to show housing providers the best time to buy certain products. Back in Warrington, I meet Steve Malone, PfH’s managing director. We are discussing the latest smart procurement technologies to use with our members. Data from technologies such as IoT thermostats, window sensors or smart boiler parts is already recognising ‘failure in advance’ and this could help housing providers switch from reactive repairs to planned maintenance. Machine learning could be used to recommend comparison products, such as a boiler that is cheaper, has a longer warranty and a smaller carbon footprint. Housing providers could also use ‘emotional AI’ to analyse social media mentions about suppliers and combine this with data on contract performance, legal disputes or redundancies to build risk profiles. My day finishes around 5.30pm when I head home. If there is enough daylight remaining, I might jump on the bike and enjoy the Lancashire countryside before an early night. In reality, I probably spend much of the evening negotiating with my two children to convince them it’s bedtime! Phil Moss is the chief technology officer for Procurement for Housing. If you'd like to share your housing sector experience, all you need to do is get in touch at
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