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Esuasive UK wide
Aug 19, 2019
Full time
About Esuasive Esuasive works with housing associations and local authorities, delivering housing management solutions based on Microsoft Dynamics 365 and leading with our own IP, Dynamics 365 for Housing , an integrated Housing Management / CRM solution which puts the customer at the centre. We are independent, and growing, with multiple projects running through to the end of this year and a pipeline taking us well into 2020. Our approach combines traditional project governance with agile delivery and a ‘can do’ attitude, and we place high value on our consultants’ ability to engage with customers and respond intelligently to their needs. The role Reporting to one of our project managers, you will play a significant role in ensuring the successful delivery of solutions to our customers. You will be involved all the way through the project life cycle, and typically will be the main point of contact with the customer. What you’ll be responsible for Pre-project activities – working with customers to help define scope and phasing and agree achievable timelines Facilitating requirements workshops, documenting outputs and gaining stakeholder buy-in to the functional design Encouraging best practice housing management processes Documenting system interfaces; working with our partners and other third-party software providers to ensure seamless integration Supporting build-stage activities – system configuration, data cleansing and data migration, user testing, etc. Developing training videos and running user training sessions Managing post go live support; helping customers transition smoothly to BAU. What we’re looking for Broad knowledge of housing management processes and systems An engaging personality, with very strong oral and written communication skills Good organisation skills and an ability to multi-task A patient, facilitative approach to working with customers’ in-house teams Flexibility, with the confidence to self-prioritise to meet competing customer demands Any experience of working with Microsoft Dynamics / CRM will be an advantage but is not essential. This is not a routine, office-based, 9-5 role. You will mostly be working on customer site, out of a co-working centre, or from home. That means catching up with colleagues on Teams will sometimes need to be an early morning or early evening activity. And because we have customers located all over the UK, travel (on expenses) is part of the job, so you must hold a full UK driving licence. What we offer A competitive salary commensurate with your skills and experience, performance-related bonus, pension, flexible healthcare benefits Flex-holiday – trade holidays days up or down Team learning days and social events Varied and challenging assignments A flat structure in which progression and pay is linked to personal contribution. To apply, please forward your cv with a covering email to hr@esuasive.co.uk
£40,000 yearly
Torus Liverpool, UK
Aug 19, 2019
Full time
PURPOSE OF THE POST: The Technical Support Officer will support the Technical Support Manager by providing 2nd / 3rd line high-level technical support including problem diagnosis and resolution. This role may require travelling between sites and you may be assigned project tasks where appropriate. KEY RESPONSIBILITIES: To provide high quality ICT services to managers, staff and external customers within a culture of openness, participation and performance Take ownership of support tickets and follow up the status of problems and communicate updates and progress to customers in a timely manner until resolution  To provide 2nd / 3rd line problem diagnosis and technical support to all users and maintain the efficient running of infrastructure and future technological improvements To maintain and develop systems already in-place and ensure secure and safe operations. To look at ways to continually improve company ICT solutions and customer satisfaction including keeping up to date with current technology and attending technical forums Maintain relationships with 3rd line external technical support To carry out system admin tasks on all infrastructure and networked systems. To ensure operational procedures are in place, maintained and followed as approved by the Technical Support Manager To maintain organisation’s Service Level Agreements (SLAs) and designing and performing operational tasks and processes to agreed SLAs. To assist the Technical Support Manager in carrying out testing of the ICT Disaster Recovery plan, ensuring the Group can recover from both minor and major interruptions to service Produce and publish both technical and end-user documentation on the ICT Knowledgebase to assist staff with requests for information & provide staff training if required To take a proactive approach to ensure the needs of the business and users are being met via user groups etc Contribute to the compliance with all I.T. policies and accreditations including ISO 27001 and Cyber Essentials. Promote Cyber Security throughout the organisation by adding awareness posts to SharePoint / Yammer. To contribute to the compliance with health and safety legislation in relation to IT throughout LMH All duties must be carried out in accordance with the Torus equality and diversity strategy, policies and procedures To ensure a positive profile for Torus through effective business relationships with partners and stakeholders To carry out such other duties and responsibilities as are consistent with the role.
£25,000 yearly
Torus Liverpool, UK
Aug 19, 2019
Full time
We are an ambitious and well-established housing group with deep roots in our three heartland areas of Liverpool, St Helens and Warrington. One of the largest landlords in the North West, we have 1,500 staff, manage more than 40,000 homes, support around than 64,000 customers and invest at least £5m a year into local communities and life changing causes. A social organisation with a commercial focus generating income to drive our activities and deliver lasting change, Torus is at once landlord, property developer, commercial contractor and social entrepreneur. We are seeking to appoint a Service Desk Analyst serving as the first point of contact for customers seeking technical assistance. The Service Desk Analyst will provide high quality ICT services to managers, staff and other customers within a culture of openness, participation and performance. The post holder will provide first line support through taking calls and handling incidents or service requests, undertake analysis, diagnosis and resolution of faults. We look forward to receiving applications from talented, experienced and committed individuals who would like to work within Torus’ ICT service. The ideal candidate will possess excellent written and verbal communication skills in order to effectively communicate and resolve IT issues within the organisation. Candidate must be self-motivated with the ability to work well under pressure, recognise, and respond to the changing needs of this very fast paced and highly demanding environment. It is essential that the Candidate must have first class customer support skills and the ability to speak in non-technical language. It is desirable that the Candidate has an appropriate ICT qualification and evidence of continuing professional development. Experience, Skills and Knowledge Experience in providing 1st line support to end users Incident Management experience – Managing incidents including business expectations and communication Strong IT skills with a knowledge of computing trends with experience of all or some of the following technologies: Windows Operating Systems 7 & 10 Microsoft Office 2010 – 2016 Active Directory Microsoft Exchange administration VOIP Telephone System Networking (Basic troubleshooting) Citrix administration SharePoint Excellent oral and written communication skills, being able to communicate well with all levels within the organisation. Customer oriented approach with excellent customer care skills and ability to build good relationships with internal and external customers Strong problem solving skills and a logical thinker Proactive approach and the ability to grasp information and learn new skills quickly Good organisational skills with the ability to prioritise a demanding workload Takes ownership and uses initiative for solving customer problems through to resolution Experience of creating ICT procedures and training documentation and training delivery Knowledge of ICT security and auditing requirements. Also, demonstrate responsibility when dealing with confidential or sensitive data.In return, we offer a modern workplace that is challenging, supportive and gives you room to grow your skills – along with a package of benefits that shows how much we value your contribution and care about your wellbeing. Great Torus people share qualities we value highly. They are problem-solvers, able to work well within our team. They are open, honest and committed to doing the right thing at all times, and they always look for ways to do things better, focused on making sure we achieve our aims. If you can share our way of working, you’ll enjoy working with us.
£40,000 yearly
Torus Liverpool, UK
Aug 19, 2019
Full time
PURPOSE OF THE POST: To take up the Lead Technical Engineer post for the migration of 2 companies into a single Microsoft Tenancy. Reporting to the Technical Support Manager and working closely with the Programme Office, they will lead the implementation of data governance then plan and action the migrations. KEY RESPONSIBILITIES: To work closely with the Technical Support Manager and Programme Office to deliver specific technical workstreams within the Transformation Programme To lead on Infrastructure design and implementation to migrate legacy platforms to O365. Configuration of tools and enhancements/features of new product suites and services, supporting and resolving customer deployment issues. Manage relationships with external suppliers of related services and resources when required, including the interface between Torus and the Microsoft On-boarding services. To ensure the provision of a customer focused solution and the identification of any related training needs for continued internal support, recommending appropriate training courses identified for ICT Staff. To take a proactive approach to ensure the needs of the business and its’ users are being met by the Office 365 Migration Workstreams. To provide BAU operational support across customer O365 platforms, including health checks and reporting. Support project delivery teams throughout the lifecycle of projects, using your experience and lessons learnt from previous O365 implementations. Input into the development of O365 roadmap, impact assessments for the delivery of further O365 solutions. To develop strong relationships with other engineers within the team to provide and share technical issue resolution and knowledge. Work closely with Torus technical team to help fulfil complex incidents and requests, assisting customers and stakeholders in a courteous and professional manner. Assess, analyse and based on new technologies, make technical recommendations to improve customer supported systems to help them grow. Offer innovative solutions that meet clients’ needs while remaining cost effective. Ensure customer technical solution documentation is always up to date. Perform system capacity and resilience planning to ensure fit for purpose against customer business objectives. Follow support and business processes accurately with attention to detail. Proactively look for opportunities to improve efficiency and quality of Torus’s services. Work closely with the ICT service desk to design maintenance and support procedures and provide training on common issue management.

Insights

Sarah Johnstone has been a neighbourhood coordinator at Thirteen Group for over eight years. Here she gives a snapshot of her day and describes how the lone working device she uses helps her to feel safe when working on her own in Middlesbrough. To try and describe a typical day is difficult because one of the things I like about my job is that no two days are the same. One day I’ll be out inspecting properties, another I’ll be interviewing families who’ve applied for a new home and another day I could be responding to ASB complaints. Although my job is very rewarding, there’s no denying that it can sometimes be tough, and on occasions I find myself faced with challenging behaviour where I need to be reactive and think quickly on my feet. Thankfully, these instances are rare, but it’s on days like those I’m reassured that I go out on every visit with a range of specialised security products. We use a key fob-style device with built-in GPS from Orbis Protect. This is attached to our staff lanyards and slots into a moulded ID badge. We activate the ‘amber’ function on this device every time we visit a customer and this information can be used to identify our location. In the rare event we need to activate the SOS function, the call is monitored and recorded, and this information will be passed to the emergency services if necessary. Thankfully, I don’t need to use it often, but it does give me peace of mind. Early morning A typical day will start at 8am. I arrive in the office, grab a coffee and catch up on emails and paperwork. I’ll then head out to visit customers in some of the 350 properties I look after in Middlesbrough. Before I leave, I’ll familiarise myself with whom I’m visiting, check their details on the system and see if there are any reasons why they shouldn’t be visited alone, in which case I’ll ask a colleague to come along with me. Even if we go out in pairs, we both make sure we use our devices. While I’m visiting customers it’s also a good opportunity for me keep an eye open for any neighbourhood issues such as fly-tipping, minor damage to properties and graffiti. Mid-morning We get 100s of applications for our properties. I get so much satisfaction from helping people who really need a home, find one. I enjoy showing prospective customers around our properties, but for my own safety I always have my device with me and switched on. I’ll normally go back to the office at noon for a spot of lunch which also gives me the chance to catch up with some of my colleagues. Early afternoon One part of the job we thankfully don’t have to do often is carry out evictions; we will only seek legal action as a last resort. We provide a wide range of tailored tenancy support services for customers and only if all attempts to help have been exhausted will we take this action. If it is necessary, I work alongside a fantastic team of professionals including the local police, partners and other colleagues to help make sure this goes as smoothly as possible. Once again, my device is essential, and I will have already alerted Orbis before I arrive, activating the SOS function so I can speak to the call handler and inform them of what I am doing and ask them to keep the line open. They will monitor the call, and if anything escalates where my safety is compromised, they are ready to help and, again, will contact the emergency services and provide them with all the required information. Late afternoon and the end of the day Towards the end of the day, I might have an interview with a customer to discuss a tenancy issue, in one of our office meeting rooms. Where I am, all our rooms have CCTV and panic alarms, plus I can use my device during interviews too. It’s also useful for walking to and from my car and I like the fact I can activate it if I feel vulnerable, speak to someone and tell them when I am safely inside my vehicle. Peace of mind Over my eight-year career as a neighbourhood co-ordinator, I do think that being a lone worker has become safer than ever. Orbis’s discrete alarms really offer peace of mind and the alarm-receiving centre is so valuable. Knowing there’s someone at the end of the device to listen, able to locate me using GPS and can get the emergency services to me if needed, feels very comforting as a lone worker. I’m passionate about safety, and I regularly attend training sessions for colleagues, sharing my experience and showing them how to use these safety products.  Being a lone worker has the potential to be challenging, but it’s encouraging to know that Thirteen ensures there are support systems in place for my safety and wellbeing. Sarah Johnstone is a neighbourhood coordinator at Thirteen Group. https://www.thirteengroup.co.uk/ If you'd like to share your housing sector experience, all you need to do is get in touch at recruitment@housing-technology.com.
Welcome to the Insights blog from Housing Technology Recruitment. From time to time we will be sharing our insights into the latest job trends and skills based on our experience in the recruiting process. To kick things off we’ve listed the top five increasingly popular job roles in technology. The tech industry is one of the fastest moving and most dynamic sectors in the UK. The emergence of newer technologies including artificial intelligence (AI) and self-service business intelligence (BI) means that tech specialists are in high demand and this is especially true in the housing sector. It's safe to say that there has never been a better time to get a job in tech but what are the most sought-after specialisms in the tech sector? At Housing Technology Recruitment we see first-hand what tech experience recruiters are increasingly looking for and we have narrowed them down to these five: 1. Artificial intelligence (AI) and machine learning Housing providers are increasingly looking at artificial intelligence to streamline processes and reduce costs, a prime example being chat-bots. The need for professionals to design and develop these applications is growing as housing providers are already transforming their systems to meet the demands of the digital future. 2. Cyber security Almost all organisations have a presence on the internet, including housing providers, which means they are all at constant risk of cyber attacks and data breaches. Ransomware has rapidly emerged as one of the most serious threats facing housing providers making cyber security specialists a top priority when recruiting. 3. Project management Housing providers are increasingly embracing digital transformation which is increasing the number of projects being worked on in IT departments and therefore project managers are crucial to manage these rapid changes. 4. Business intelligence (BI) and data management Technology departments are also in need of business intelligence teams which are key for analysing data and using the results to improve services. Again, this is vital when an organisation is delivering a digital transformation programme. 5. Cloud computing Cloud-computing adoption has been increasing rapidly with many industries opting for cloud migration in order to reduce any issues with their technology platforms. A huge number of housing providers are adopting cloud-based systems and cloud skills are currently in high demand. What other job specialisms do you think are in high demand? Feel free to share this post and let us know @housingtechjobs .
It may come as no surprise that women are still significantly underrepresented in the technology workforce. According to a recent study by PwC, only 15% of people working in STEM (Science, Technology, Engineering and Mathematics) roles in the UK are female and only 5% of leadership positions in the technology industry are held by women. Why is there still such a gender imbalance and what can we do to address it? During last month’s Housing Technology 2019 conference, we sat down for a discussion about women in tech chaired by Holly Rafique (Head of Digital at #techmums) with Kathryn Downs (Director of Technology & Transformation at Midland Heart) and Joanna Sedley-Burke (Managing Director at Sovereign Business Integration Group) in the first in our new series of Housing Technology in Focus videos. We posed important questions including: How is the sector is doing in terms of numbers of women within IT teams? What initiatives do you think employers could implement to get more women into tech teams? Encouragement is really important for women to get into technology, but is there a right and a wrong way to encourage more women? Do you have any tips or advice for women who want to get into tech? You can watch the full video below. Please like, share and subscribe for more videos in the Housing Technology in Focus series.
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