£33,747 yearly
Valleys to Coast Housing Association
Bridgend, UK
40 hours per week
We are currently recruiting for a Complaints Officer.
The overall purpose of the Complaints Officer role is to provide case management support for our repairs service with a focus on complaint resolution and other customer-facing activities. You will use first class communication, negotiation and organisational skills to ensure your cases are resolved effectively, balancing the needs of the business with achieving the desired outcome for our customers. As Complaints Officer you will be the first point of contact for our customers on repair-related complaints to ensure satisfactory resolution and learning outcomes to reduce future instances. This may include working in customers’ homes.
We are looking for someone who will support business improvement across the directorate and wider business. You will have experience of using GSuite applications or experience in confident use of document, spreadsheet, and presentation software, combined...