12 jobs found

Lead Innovator (Systems Architect) Technology is a cornerstone for Yorkshire Housing’s ambitions to become the most innovative housing organisation in the country. The Lead Innovator is a new role which will help to shape the future technology direction by determining the solutions we need to achieve our long term aims. Working closely with colleagues from the ICT team and across the business, the Lead Innovator will seek out and introduce a wide range of technologies that improve our customer experience and improve our business processes. An appetite for risk and an understanding that failure is a part of innovation is essential, as is a good understanding of IT infrastructure, systems/applications and services. Our Lead Innovator will assemble and lead a small team which will inspire and support the business in creating and maintaining a culture of innovation, and provide technical expertise to help develop our services, improve our performance and achieve our ambitious targets.   Who we are: We are proud to be a housing association that owns and manages more than 18,000 homes across Yorkshire and we’re developing thousands more. Our ambition is that everyone has the opportunity to live in a quality home they can afford and our team play a vital role in making this happen.   What the role involves: As the Lead Innovator, you will lead creative and strategic thinking on technology in Yorkshire Housing through proactive engagement with key stakeholders in the business, across the housing sector and beyond. Key responsibilities include:  producing and owning the technology roadmap and introducing innovative, integrated technology solutions • providing an internal consultancy service, bringing technical expertise and identifying opportunities to improve services and processes leading, managing, developing and coaching your team to ensure that skills, expertise and resource are available to provide an excellent service To be successful in this role, you will be able to demonstrate a passion for technology and innovation, and have a good understanding of a wide range of business technologies, particularly within the Microsoft stack. This might mean you have a background in IT support, implementation or management.   What can you expect: In return we offer £47,434 for a 35-hour week, 25 days annual leave (raising annually to 30 days) plus Bank Holidays. We believe in supporting and trusting our people to deliver, so you’ll be able to work flexibly in terms of time and location to suit your needs and also the needs of your team, your colleagues and the business. We also provide a reward package to suit everyone – from a variety of retail discounts to a contributory pension scheme where we will match your contributions up to 9%! As well as our great benefits and a fantastic work environment, we’re also a company that cares about its employees and its customers.   Our values: What’s more - we’re big on hiring based on our values and are looking for people who are committed to our company values, demonstrating this by: Respect: having an excellent understanding of data management systems and processes Reliability: being skilled in the use of a range of software applications Enthusiasm: showing their ability to work on their own initiative, as part of a team and meeting deadlines   Why join now : Yorkshire Housing is going through a major transformation programme - The programme will radically improve the way we interact with our customers, eliminate inefficiencies, and empower our staff to focus on the things that matter most to our customers. We want to make sure that our business is sustainable and that we're able to keep building homes for new customers, making repairs in the properties we own, and supporting customers to live in their home independently for longer. Transformation is across the entire organisation - it includes changing our processes, jobs, and how we work together, as well as introducing new technology. So if you want to be part of a team that makes a real, positive difference every day and work for an organisation that prioritises its people and its customers then we want to hear from you!   This is a permanent, full time (35 hours per week) role based at Dysons Chambers, Leeds. 

Innovation Analyst   Technology is a cornerstone for Yorkshire Housing’s ambitions to become the most innovative housing organisation in the country. We have an exciting opportunity for three Innovation Analysts to join our ICT team. This is a new role in a new team which will help to shape the future technology direction by implementing the solutions we need to achieve our long term aims. Working closely with colleagues from the ICT team and across the business, the innovation team will seek out and introduce a wide range of technologies that improve our customer experience and improve our business processes. An appetite for risk and an understanding that failure is a part of innovation is essential, as is a good understanding of IT infrastructure, systems/applications and services.   As a member of small team of technology innovators, you will inspire and support the business in creating and maintaining a culture of innovation, and provide technical expertise to help develop our services, improve our performance and achieve our ambitious targets.   Who we are: We are proud to be a housing association that owns and manages more than 18,000 homes across Yorkshire and we’re developing thousands more. Our ambition is that everyone has the opportunity to live in a quality home they can afford and our team play a vital role in making this happen.   What the role involves: As an Innovation Analyst, you will work with colleagues to understand specific business needs, identify potential solutions and implement them. Key responsibilities include: delivering an internal consultancy service providing technical expertise identifying opportunities to improve services and processes researching best practice and innovative approaches within the housing sector and beyond   To be successful in this role, you will be able to demonstrate a passion for technology and innovation, and have a good understanding of a wide range of business technologies, particularly within the Microsoft stack. This might mean you have a background in IT support or implementation.   What can you expect: In return we offer £36,447 for a 35-hour week, 25 days annual leave (raising annually to 30 days) plus Bank Holidays. We believe in supporting and trusting our people to deliver, so you’ll be able to work flexibly in terms of time and location to suit your needs and also the needs of your team, your colleagues and the business. We also provide a reward package to suit everyone – from a variety of retail discounts to a contributory pension scheme where we will match your contributions up to 9%! As well as our great benefits and a fantastic work environment, we’re also a company that cares about its employees and its customers.   Our values: What’s more - we’re big on hiring based on our values and are looking for people who are committed to our company values, demonstrating this by: Respect: having an excellent understanding of data management systems and processes Reliability: being skilled in the use of a range of software applications Enthusiasm: showing their ability to work on their own initiative, as part of a team and meeting deadlines   Why join now: Yorkshire Housing is going through a major transformation programme - The programme will radically improve the way we interact with our customers, eliminate inefficiencies, and empower our staff to focus on the things that matter most to our customers. We want to make sure that our business is sustainable and that we're able to keep building homes for new customers, making repairs in the properties we own, and supporting customers to live in their home independently for longer. Transformation is across the entire organisation - it includes changing our processes, jobs, and how we work together, as well as introducing new technology.   So if you want to be part of a team that makes a real, positive difference every day and work for an organisation that prioritises its people and its customers then we want to hear from you!   This is a permanent, full time (35 hours per week) role based at Dysons Chambers, Leeds. The closing date for applications will be 16th February 2020.

12 Month Fixed Term Contract Full time - 37 Hours per week      Trivallis is one of Wales’ largest housing associations, providing 10,000 homes and a diverse range of services to our customers, their families and communities across Rhondda Cynon Taff.   To support with the progression of our innovative IT strategy, we’re now seeking an experienced Software Engineer to join our friendly and talented IT Team in what will be a fantastic opportunity to contribute to its implementation.   In this role, you will:   Provide proactive support to your customers Manage and develop maintenance/upgrade plans Assist in the implementation of Microsoft Dynamics Perform database administration Develop reports   You will be responsible for ensuring that the software applications are secure, resilient, future proof and fit for purpose. You will also work closely with our staff to maintain the accuracy and integrity of any data kept on all applications and related databases.   For us, it is just as important to have the right qualifications and relevant experience, as it is the right attitude. Ideally, you should be disciplined, self-motivated and have excellent interpersonal skills to allow you to deliver outstanding service to your customers and help us achieve the overarching business objectives.   Our ideal candidate will have experience of:   Systems administration Change control MS Dynamics and MS Office365 Relational databases such as SQL and/or Ingres Development experience Project experience     What’s in it for me?   We really do value our hard-working staff and what better way to show you than with these marvellous benefits (to name a few!):   Competitive salary 30 days annual leave PLUS bank holidays Health cash plan Local Pension Government pension scheme Reduced Leisure for Life Corporate Membership Flexible working Modern, fully accessible office with excellent transport links   If you’ve read this far, then why not see if this is the role for you by having an informal chat with Michael Reilly on 01443 494437.   The deadline for applications is 11:59pm on Sunday 2nd February and interviews are likely to take place week commencing 10th February.  

Technology is a cornerstone for Yorkshire Housing’s ambitions to become the most innovative housing organisation in the country. The Systems Development Team Leader is a new role which will help to identify and deliver the software solutions we need to achieve our long term aims.   Managing a small team of software developers, the Systems Development Team Leader will work with colleagues from across the business to prioritise and deliver software components using agile methodologies, acting as Scrum Master.   A passion for technology is essential, as is an ability to establish and refine ways of working that ensure rapid delivery of high-quality software components that improve our performance and contribute to the achievement of our ambitious targets.   Who we are: We are proud to be a housing association that owns and manages more than 18,000 homes across Yorkshire and we’re developing thousands more. Our ambition is that everyone has the opportunity to live in a quality home they can afford and our team play a vital role in making this happen.   What the role involves: As the Systems Development Team Leader, you will engage with key stakeholders in the business. Key responsibilities include: Gathering and clarifying requirements for software components and systems and ensuring alignment with the overall technical direction Managing and prioritising the backlog Coordinating delivery and managing the transition into the live/production environment   To be successful in this role, you will be able to establish and improve our development processes, which are focused around the Microsoft stack, particularly SharePoint and Dynamics.   What can you expect: In return we offer £42,776 for a 35-hour week, 25 days annual leave (raising annually to 30 days) plus Bank Holidays. We believe in supporting and trusting our people to deliver, so you’ll be able to work flexibly in terms of time and location to suit your needs and also the needs of your team, your colleagues and the business. We also provide a reward package to suit everyone – from a variety of retail discounts to a contributory pension scheme where we will match your contributions up to 9%! As well as our great benefits and a fantastic work environment, we’re also a company that cares about its employees and its customers.     Our values: What’s more - we’re big on hiring based on our values and are looking for people who are committed to our company values, demonstrating this by: Respect: having an excellent understanding of data management systems and processes Reliability: being skilled in the use of a range of software applications Enthusiasm: showing their ability to work on their own initiative, as part of a team and meeting deadlines   Why join now: Yorkshire Housing is going through a major transformation programme - The programme will radically improve the way we interact with our customers, eliminate inefficiencies, and empower our staff to focus on the things that matter most to our customers. We want to make sure that our business is sustainable and that we're able to keep building homes for new customers, making repairs in the properties we own, and supporting customers to live in their home independently for longer. Transformation is across the entire organisation - it includes changing our processes, jobs, and how we work together, as well as introducing new technology.   So if you want to be part of a team that makes a real, positive difference every day and work for an organisation that prioritises its people and its customers then we want to hear from you!     This is a permanent, full time (35 hours per week) role based at Dysons Chambers, Leeds. The closing date for applications will be the 9th February.

We’re looking for an experienced people manager with a love for innovation, to join our Technology and Innovation Team. As part of this brand new role, you’ll be leading a team of analysts, who are responsible for business improvement, in-house software development and third party software implementation and support. Do you have experience in developing software? Or experience of implementing new software on a large scale? If so we’d love to hear from you. Responsibilities What you’ll be doing: Leading a team of 8, mentoring and supporting the team to enable them to effectively perform their expected duties. Assisting with the design and implementation of short-term and long-term strategic plans to ensure the organisation maximises its investment in technology. Assisting in negotiations with vendors, outsourcers and contractors to secure software-specific products and services. Leading the business improvement process for the delivery of all ICT led projects. Creating and developing operational business process models. Conducting research on hardware and software products to justify recommendations and to support purchasing efforts. Developing, implementing and maintaining policies, procedures and associated training plans for the implementation, delivery and project management of software solutions. About you You’ll have previous experience line-managing a team. You’ll have broad technical knowledge with experience in researching new technologies and bringing recommendations to the business on appropriate solutions. You’ll be experienced in software development and/or implementation of software into a large organisation. You’ll have ability and confidence to explain technical matters to non-technical people. You’ll have the ability to make good decisions, whilst working under pressure. You’ll display effective and resilient leadership, creating strong direction, delivering a high performance culture that promotes inclusiveness and effective teamwork. You’ll have the confidence to build and maintain the highest possible standard of internal and external stakeholder relationships to ensure effective collaboration and delivery. About us Tai Tarian is one of the largest social landlords in Wales and we have responsibility for over 9,000 properties across the Neath Port Talbot region. We are aware of the rapidly evolving climate crisis and are committed to achieving carbon neutral status by 2030. We have already made great progress over the last year and have considered the challenges of our changing world, in technology, society and most critically in the natural environment for example our engagement with the climate strike and our weekly “Fridays for Future “ climate focus. Every one of us who works for Tai Tarian is passionate and committed to making a difference to our customers, employees and the surrounding community, whilst living up to our values: honesty, team work, professionalism, respect, commitment. Benefits Modern purpose built offices An easily accessible base, with links to public transport Flexible Working options - Flexi time, Home Working, Car Sharing Cycle 2 Work Scheme Generous stakeholder pension scheme (rising to 8% contributions) 25 days annual leave (plus bank holidays) Corporate benefits including employee discount schemes A 24/7 Employee Assistance Programme (EAP) If you want to work in a vibrant environment that gives you the opportunity to make a difference to our tenants and our communities, please click apply today we’d love to hear from you! Closing Date: 9AM on Wednesday 5th February 2020 Please note, the closing date is given as a guide. We occasionally close vacancies early in the event that we receive high volumes of applications. Therefore, we recommend that you apply early.

We are currently looking for an exceptional leader, someone that is motivated and motivational to join our Technology and Innovation team. As part of this brand new interim role, you’ll be leading our infrastructure and service desk teams. In addition to being a strong people manager with excellent leadership, interpersonal and communication skills, you’ll need strong technical knowledge and experience. This is a 2 year Fixed Term post, with a starting salary of £39,186 rising to £42,274 after successful probation. If you’re a skilled IT professional, with the capacity to lead and manage a team within a constantly changing environment, we’d love to hear from you. Responsibilities What you’ll be doing: Taking accountability for the future planning and day-to-day availability, integrity, security, compliance, monitoring and management of the ICT Infrastructure. Leading the infrastructure and service desk teams in the delivery of technical support and ensure swift resolution of issues. Assisting in research and development of business of new technologies. Ensuring all our assets comply with relevant best practice and adopted industry standards, whilst delivering adequate service provision to meet the demands of the organisation. Ensuring effective service delivery, based on current and effective operational controls, procedures and documentation. Mentoring, supporting and recommending appropriate training for the infrastructure and service desk teams, to enable them to effectively perform their expected duties and build an effective succession plan. About you You’ll have strong technical Tier 3 knowledge of Microsoft Server, Virtualisation Technologies such as VmWare and Desktop operating systems. You’ll have previous experience of managing a team. You’ll have the ability to quickly establish credibility with your peers and key stakeholders across the Technology & Innovation department and Organisation. You’ll display effective and resilient leadership, creating strong direction, delivering a high performance culture that promotes inclusiveness and effective teamwork. You’ll have experience in researching new technologies and bringing recommendations to the business on appropriate solutions. You’ll have the confidence to build and maintain the highest possible standard of internal and external stakeholder relationships to ensure effective collaboration and delivery. You’ll be able to provide examples of making sound decisions under pressure. You’ll have a strong history of delivering end to end infrastructure projects at an enterprise level. You’ll need to have a relevant IT infrastructure qualification or equivalent certification. About us Tai Tarian is one of the largest social landlords in Wales and we have responsibility for over 9,000 properties across the Neath Port Talbot region. We are aware of the rapidly evolving climate crisis and are committed to achieving carbon neutral status by 2030. We have already made great progress over the last year and have considered the challenges of our changing world, in technology, society and most critically in the natural environment for example our engagement with the climate strike and our weekly “Fridays for Future “ climate focus. Every one of us who works for Tai Tarian is passionate and committed to making a difference to our customers, employees and the surrounding community, whilst living up to our values: honesty, team work, professionalism, respect, commitment. Benefits Modern purpose built offices An easily accessible base, with links to public transport Flexible Working options - Flexi time, Home Working, Car Sharing Cycle 2 Work Scheme Generous stakeholder pension scheme (rising to 8% contributions) 25 days annual leave (plus bank holidays) Corporate benefits including employee discount schemes A 24/7 Employee Assistance Programme (EAP) If you want to work in a vibrant environment that gives you the opportunity to make a difference to our tenants and our communities, please click apply today we’d love to hear from you! Closing Date: 9AM on Wednesday 5th February 2020 Please note, the closing date is given as a guide. We occasionally close vacancies early in the event that we receive high volumes of applications. Therefore, we recommend that you apply early.

About MIS Active Management Systems MIS Active Management Systems Ltd have been providing integrated housing management solutions for over 35 years. MIS Active Management Systems have grown steadily and consistently since the business started and now employ over 60 staff. The company is financially strong, but, as an independent business, MIS is not accountable to the stock market, venture capitalists or UK or overseas investors. This means that MIS’s focus is solely on satisfying its customers. All development is completed in-house in the UK and MIS is proud of its high staff and customer retention rates, and excellent customer satisfaction ratings. In a recent survey of customers at our User Conference, 100% of MIS-AMS’s customers said that they would be happy to recommend the company.  Our customers range in size from under 100 assets to over 67,000 assets and we are recognised for our excellence in software development and customer services. Having supplied private and public landlords, housing associations and local councils across the United Kingdom and the Republic of Ireland, our extensive knowledge of the housing sector is unsurpassed. Job Summary Reporting to the Implementation Manager, you will play a significant role in delivering implementation and business consultancy services, working directly with customers to advise and guide them through the full project life cycle, helping them to achieve the optimum solution to meet their business requirements in a cost effective and efficient manner. The role of the Systems Implementer is wide ranging, challenging and rewarding. You will be working within the Implementation Team on all stages of new business and existing customer projects and support, providing: Business analysis, requirements gathering, process mapping and solution design Systems implementation and data migration Consultancy services, training and support Bespoke system configuration Role Responsibilities Provide expert implementation and business consultancy services and training for MIS’s solutions, both on and off site, in accordance with project documentation, implementation guidelines and quality standards Provide support and advice to customers on the use and configuration of MIS’s solutions on an ad-hoc basis, providing clear and effective resolutions Take ownership of tasks assigned, striving to deliver the best possible service Demonstrate MIS’s solutions to prospective and existing customers, proposing recommendations to meet their business requirements Produce and maintain internal and customer-facing documentation to a high standard, including solution designs, project documentation, user and configuration guides and technical specifications Follow project plans as agreed with customers, project managers and escalating any issues affecting project delivery Contribute to the product development roadmap and strategy, helping to identify product gaps, suggesting enhancements and new solutions in line with sector and legislation changes Communicate effectively with customers in a timely manner, providing documentation, updates and timescales for service delivery Key Skills and Experience Essential Knowledge of HTML, XML, Web Services and SQL Excellent knowledge of the housing sector with demonstrable experience of working with housing software solutions, either for or with Local Authorities, ALMO’s or Housing Associations Positive, proactive and self-motivated with excellent interpersonal, communication and organisational skills with great attention to detail Capable of working as part of a team or alone with minimal supervision Flexible attitude with excellent time management skills, willing to work away from home and outside of core hours A quick learner who proactively looks to develop own knowledge Capable of delivering messages clearly and concisely, in line with the audience's expectations and knowledge Capable of delivering effective meetings and workshops, documenting them appropriately Capable of demonstrating software solutions, effectively presenting themselves, the company and the product Excellent computer skills with a good working knowledge of office based products Capable of building and maintaining good collaborative working relationships with key stakeholders Capable of working under pressure to achieve deadlines, manage expectations and change control Desirable Knowledge and demonstrable experience of MIS’s software solutions Previous experience in a consultancy role with strong commercial awareness Previous experience with Windows Workflow Foundation or Microsoft Flow Good working knowledge of PRINCE2 or similar Project Management Methodology Qualifications Essential Full UK Driving License Salary and Benefits Salary commensurate with skills and experience Company pension scheme To apply please submit your CV and covering letter to  careers@mis-ams.com

Our client, based in Birmingham , is currently recruiting for a Product Owner on permanent contract. They are looking for dedicated Product Consultant or Project Manager who has skills in Agile Project methodology, full project lifecycle knowledge as well a business analysis skills. The position is due to start immediately on a full time basis. The salary is £41,000 per annum for an entirely home based role only required to come in for key meetings.   Duties will include (but not limited to): * Manage project delivery, acting as key coordinator between the Business Change team, business users and software * Work with the Business Change team to develop user stories and to define acceptance criteria and lead the solution development team: providing vision and direction, organising, prioritising and assessing the work * Develop and maintain subject matter expertise on the functional capabilities of the business systems and products in use once implemented * Identify user needs, assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value * Manage the ongoing, prioritized backlog of requirements through the delivery lifecycle, ensuring that the team always has an adequate amount of prior prepared tasks to work on * Produce product release plans and set expectation for delivery of new functionalities, working with cross-functional teams to manage and schedule product releases   Experience required: * Agile Project Methodology experience * End of End Project Lifecycle * Experience of Project Management and Business Analysis Please note that you require recent experience to apply for this role. For further information on the position, please contact Alex Mitchell or Dom Barker on 0121-274 0087 or please email enquiries to amitchell@jarsolutions.co.uk James Andrews is acting as an employment agency and business in relation to this role.   KEYWORDS: Product Owner, Project Manager, IT Software Solutions, Agile, Full Project Lifecycle Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £50 each once they have completed 20 days in a role via James Andrews!* *Terms and conditions apply, contact us for details

Newcastle/Home-based Permanent/Full-time  Job Summary Reporting to the Services Delivery Manager, you will play a significant role in delivering implementation and business consultancy services, working directly with customers to advise and guide them through the full project life cycle, helping them to achieve the optimum solution to meet their business requirements in a cost effective and efficient manner. The role of the Service Delivery Consultant is wide ranging, challenging and rewarding. You will be working within the Service Delivery Team on all stages of new business and existing customer projects and support, providing: Business analysis, requirements gathering, process mapping and solution design Systems implementation and migration Consultancy services, training and support Bespoke system configuration using Orchard’s BPM Toolkit Principal Responsibilities Provide expert implementation and business consultancy services and training for Orchard’s solutions, both on and off site, in accordance with project documentation, implementation guidelines and quality standards Provide support and advice to customers on the use and configuration of Orchard’s solutions on an ad-hoc basis, providing clear and effective resolutions Take ownership of tasks assigned, striving to deliver the best possible service Demonstrate Orchard’s solutions to prospective and existing customers, proposing recommendations to meet their business requirements Produce and maintain internal and customer-facing documentation to a high standard, including solution designs, project documentation, user and configuration guides and technical specifications Follow project plans as agreed with customers, project managers and the Project Management Office (PMO), escalating any issues affecting project delivery Contribute to the product development roadmap and strategy, helping to identify product gaps, suggesting enhancements and new solutions in line with sector and legislation changes Communicate effectively with customers in a timely manner, providing documentation, updates and timescales for service delivery Work with the Head of Service Delivery to identify new and innovative ways to deliver existing and new services Key Skills and Experience Essential Excellent knowledge of the housing sector with demonstrable experience of working with housing software solutions, either for or with Local Authorities, ALMO’s or Housing Associations Positive, proactive and self-motivated with excellent interpersonal, communication and organisational skills Capable of working as part of a team or alone with minimal supervision Flexible attitude with excellent time management skills, willing to work away from home and outside of core hours A quick learner who proactively looks to develop own knowledge Capable of delivering messages clearly and concisely, in line with the audience's expectations and knowledge Capable of delivering effective meetings and workshops, documenting them appropriately Capable of demonstrating software solutions, effectively presenting themselves, the company and the product Excellent computer skills with a good working knowledge of office based products Capable of building and maintaining good collaborative working relationships with key stakeholders Capable of working under pressure to achieve deadlines, manage expectations and change control Desirable Knowledge and demonstrable experience of Orchard’s software solutions, including Orchard’s BPM Toolkit Knowledge and demonstrable experience of configuring database driven web-based solutions Knowledge of HTML, XML, Web Services and SQL Previous experience in a consultancy role with strong commercial awareness Good working knowledge of PRINCE2 or similar Project Management Methodology Good working knowledge of the ITIL Service Management Framework Qualifications Essential Full UK Driving License Desirable Business Analysis, Requirements Gathering, Modelling Business Processes or similar certifications Querying Data with Transact-SQL or similar certification PRINCE2 Foundation or Practitioner What we give back to you Salary commensurate with skills and experience Company pension scheme Permanent health insurance and life assurance Westfield Health Cash Plan Scheme To apply please submit your CV and covering letter below.

***PLEASE NOTE THIS ROLE IS HOME BASED*** ROLE OVERVIEW: Northgate Public Services (NPS) is one of the fastest growing public service businesses in the UK, and has significant overseas interests in Australia, New Zealand and Canada. We use strategy, innovation, information and technology to promote high-performing public services, management and governance in the UK. We are looking to recruit enthusiastic people to join our team, based in the UK. We would like to recruit high quality Consultants keen to learn and develop new skills and knowledge around the provision of Housing IT systems to the not for profit, social housing sector. We work together with our clients in trusted partnerships to deliver systems and services that seek to improve the skills and capabilities of employees, fully engage our clients and thereby add to public value MAIN RESPONSIBILITIES: Provide consultancy and training on NPS Housing System Implementations. Provide consultancy and training for existing NPS customers using our Social Housing Management Software Ensure all consultancy and training is delivered effectively and achieve positive customer feedback. Ensure customer satisfaction with the product and feedback any issues into the consultancy group and other internal groups. Maximise billable utilisation. Assist with product development, including attending user groups and creation of user guides. Develop customer and internal training courses and maintain product training manuals. Progress and update knowledge in all aspects of Social Housing Management. A willingness to travel long distances & be available outside standard working hours including overnight stays in the UK. A willingness to work outside the UK (Canada, Australasia) for agreed periods. Although to be clear, this is a UK based role. Qualifications ESSENTIAL SKILLS: Allocations, Rents and Repairs business expertise - ideally using our NPS Housing system Previous experience in a Consultancy environment. Experience creating, configuring and implementing NPS Housing system modules. Excellent communication skills, both written and verbal Working knowledge of project methodologies, from a consultancy viewpoint Experience of working with customers and/or external agencies Experience of delivering training and/or seminars Ability to problem solve in demanding circumstances Ability to work on own or part of a team Ability to work on multiple projects in parallel DESIRABLE SKILLS: Previous exposure to NPS Housing products or to Housing environments from working for or with Local Authority Housing, ALMO’s or Housing Associations. Working knowledge of Unix and/or SQL Additional information Employees of Northgate Public Services are entitled to the following Company funded benefits: Single Private Medical Cover (with the option to select family cover at an additional cost) 25 days paid holiday (includes 3 company nominated days) with the option to buy/sell up to 5 days (during enrolment window). 4 x basic salary life assurance cover A Group Pension Plan with fantastic employer contributions A selection of tax efficient flexible benefits to suit your individual needs The role offers a competitive salary. OTHER INFORMATION Candidates must be able to demonstrate a pre-existing right to work and travel within the EU. Documentary evidence will be required. All offers are subject to satisfactory vetting and reference checks. A Disclosure Barring Service (DBS) check will be required and dependent on the role further checks may be required.  Northgate Public Services is an equal opportunities employer, welcoming applications from all communities.

Orbit is a large housing association with c.45,000 properties across the Midlands, East Anglia and South of England. Within this portfolio are over 5,500 Independent Living properties, including sheltered housing and extra care homes for older people and 800 supported housing properties. Additionally, over 10,000 tenants within our general needs properties are over the age of 65. We are a leading housing association for the development of new properties, with ambitious targets to build an extra 20,000 new homes by 2030, including new extra care and specialist supported housing. Assistive Technology We are embracing new technology and want to develop our homes and services to enable people to live independently in the homes they love, with technology have a key role to play within this. As we build new properties, we are including the cabling and infrastructure to allow the installation of the latest technology to provide a breadth of services previously unavailable. In our latest extra care scheme, we have a full digital warden call system that has the flexibility to link in additional products including wearable tech. We know this is just the start and that the potential to deliver different types of services to not only support independence, but also help to improve or maintain health and wellbeing for our customers. Our sheltered housing properties all contain warden call schemes, which range in age up to c.40 years and are at the point for replacement. We are developing a plan to replace all of these systems and implement up to date systems that can be added into as new technologies are developed. We want to ensure that we can continue to adapt and provide the best services for our tenants and take advantage of new technologies that will help people to live happy, healthy lives and age in place. Technology plays a key role within our new Independent Living strategy. We know the benefits it will bring will help to transform our services and the lives of people using them. The next step is to ensure the best use of available funds to deliver what people need and want and deliver demonstrable outcomes from our investment, as well as developing our back office functions and using technology to improve our ways of working and service offer. We want to use the rich data that comes from assistive technology to better understand not only our customers but also our service and the systems and processes in order to deliver this. A Critical Friend With the rapid pace of change in technology, with new hardware and software coming to market constantly, there are many options that we could use. As a Housing Association, we want to make the most of the money we have, investing the income from rents to ensure that our most vulnerable customers have the very best level of service and support from us. In order to ensure the most effective use of funds, we are looking for support to help guide us through the mass of information and products available and what will deliver the best outcomes for our customers and for Orbit. With all of the potential for service delivery through technology also comes the data that is available from it. We want to use the insight from this data to help us continue to develop and provide the services that people need, and by understanding those people living in our properties better we will be able to do this more effectively. The service we need is to have a critical friend, to help us understand the potential options and challenge the assumptions we have made and the decisions we make. We have our specialist expertise in housing and providing high quality homes for vulnerable people. We know there are other organisations who have real expertise in assistive technology and how this can be delivered on a large scale to provide a transformation in services offered. Key areas we need support with are: Developing the Assistive Technology strategy Help develop the business case for investment in Assistive Technology Challenging the assumptions made How we future proof agreed solutions Ideas for different products and services Specialist knowledge of AT and the future direction of support Planning to ensure integration with existing investment regimes Budget and Timescale The budget for this support is up to £25,000 over two years. We are currently developing our strategy and are looking for the support to commence in March 2020. Submission requirements Please set out the details of: Your expertise in Assistive Technology You experience of working with Housing Associations Any previous consultancy or support work delivered in this area Your approach to delivering this work Any additional value you can deliver Submissions should be no more than 4 sides of A4 and emailed to francis.burrows@orbit.org.uk by 31 January 2020. If you would like to discuss this opportunity please contact Francis Burrows on 07966 995 556.

ICT Assistant Full Time, Permanent Position £20,821 - £23,544 per annum (EVH Grade 4) Work with us?  We are looking for an enthusiastic ICT Assistant to join our motivated team based in Glasgow’s vibrant West End.   Like us, you will take pride in providing a first class, responsive service to our customers.  You will be passionate about creating user friendly processes and technology, which enhance our business.  You will be solution focused and approachable, but most of all passionate about the social housing sector, our values, and our people. We are looking for candidates with excellent interpersonal, and ICT skills, with experience in a customer service environment, and with a strong customer focus to deliver responsive support to our staff and Board Members.  Candidates should have a good working knowledge of Microsoft Server, Active Directory, and SQL Server, as well as experience configuring hardware (thin clients, PCs, and mobile devices) in a Citrix Xenapp environment. You will be educated to SVQ Level 3 or equivalent and have experience working within an ICT environment, and delivering ICT support to end users with varying levels of knowledge. You will be able to demonstrate sound analytical and problem solving skills, and have confidence talking to, and building rapport with, a wide range of customers, suppliers, and service providers. In return for all of the above, you will be part of one of the best performing housing associations in Scotland who are committed to continuous improvement and who offer an excellent range of benefits including a generous annual leave allowance and pension scheme. Please complete our application pack which can be found at www.partickha.org.uk .  Successful candidates will be subject to a Disclosure check. We are an Equal Opportunities Employer                   The closing date for applications is 10 am Monday 23 December 2019. Interviews will take place on Friday 10 January 2020 .