About Esuasive
Esuasive works with housing associations and local authorities, delivering housing management solutions based on Microsoft Dynamics 365 and leading with our own IP, Dynamics 365 for Housing , an integrated Housing Management / CRM solution which puts the customer at the centre.
We are independent, and growing, with multiple projects running through to the end of this year and a pipeline taking us well into 2020. Our approach combines traditional project governance with agile delivery and a ‘can do’ attitude, and we place high value on our consultants’ ability to engage with customers and respond intelligently to their needs.
The role
Reporting to one of our project managers, you will play a significant role in ensuring the successful delivery of solutions to our customers. You will be involved all the way through the project life cycle, and typically will be the main point of contact with the customer.
What you’ll be responsible for
Pre-project activities – working with customers to help define scope and phasing and agree achievable timelines
Facilitating requirements workshops, documenting outputs and gaining stakeholder buy-in to the functional design
Encouraging best practice housing management processes
Documenting system interfaces; working with our partners and other third-party software providers to ensure seamless integration
Supporting build-stage activities – system configuration, data cleansing and data migration, user testing, etc.
Developing training videos and running user training sessions
Managing post go live support; helping customers transition smoothly to BAU.
What we’re looking for
Broad knowledge of housing management processes and systems
An engaging personality, with very strong oral and written communication skills
Good organisation skills and an ability to multi-task
A patient, facilitative approach to working with customers’ in-house teams
Flexibility, with the confidence to self-prioritise to meet competing customer demands
Any experience of working with Microsoft Dynamics / CRM will be an advantage but is not essential.
This is not a routine, office-based, 9-5 role. You will mostly be working on customer site, out of a co-working centre, or from home. That means catching up with colleagues on Teams will sometimes need to be an early morning or early evening activity. And because we have customers located all over the UK, travel (on expenses) is part of the job, so you must hold a full UK driving licence.
What we offer
A competitive salary commensurate with your skills and experience, performance-related bonus, pension, flexible healthcare benefits
Flex-holiday – trade holidays days up or down
Team learning days and social events
Varied and challenging assignments
A flat structure in which progression and pay is linked to personal contribution.
To apply, please forward your cv with a covering email to hr@esuasive.co.uk
Aug 19, 2019
Full time
About Esuasive
Esuasive works with housing associations and local authorities, delivering housing management solutions based on Microsoft Dynamics 365 and leading with our own IP, Dynamics 365 for Housing , an integrated Housing Management / CRM solution which puts the customer at the centre.
We are independent, and growing, with multiple projects running through to the end of this year and a pipeline taking us well into 2020. Our approach combines traditional project governance with agile delivery and a ‘can do’ attitude, and we place high value on our consultants’ ability to engage with customers and respond intelligently to their needs.
The role
Reporting to one of our project managers, you will play a significant role in ensuring the successful delivery of solutions to our customers. You will be involved all the way through the project life cycle, and typically will be the main point of contact with the customer.
What you’ll be responsible for
Pre-project activities – working with customers to help define scope and phasing and agree achievable timelines
Facilitating requirements workshops, documenting outputs and gaining stakeholder buy-in to the functional design
Encouraging best practice housing management processes
Documenting system interfaces; working with our partners and other third-party software providers to ensure seamless integration
Supporting build-stage activities – system configuration, data cleansing and data migration, user testing, etc.
Developing training videos and running user training sessions
Managing post go live support; helping customers transition smoothly to BAU.
What we’re looking for
Broad knowledge of housing management processes and systems
An engaging personality, with very strong oral and written communication skills
Good organisation skills and an ability to multi-task
A patient, facilitative approach to working with customers’ in-house teams
Flexibility, with the confidence to self-prioritise to meet competing customer demands
Any experience of working with Microsoft Dynamics / CRM will be an advantage but is not essential.
This is not a routine, office-based, 9-5 role. You will mostly be working on customer site, out of a co-working centre, or from home. That means catching up with colleagues on Teams will sometimes need to be an early morning or early evening activity. And because we have customers located all over the UK, travel (on expenses) is part of the job, so you must hold a full UK driving licence.
What we offer
A competitive salary commensurate with your skills and experience, performance-related bonus, pension, flexible healthcare benefits
Flex-holiday – trade holidays days up or down
Team learning days and social events
Varied and challenging assignments
A flat structure in which progression and pay is linked to personal contribution.
To apply, please forward your cv with a covering email to hr@esuasive.co.uk
PURPOSE OF THE POST:
The Technical Support Officer will support the Technical Support Manager by providing 2nd / 3rd line high-level technical support including problem diagnosis and resolution. This role may require travelling between sites and you may be assigned project tasks where appropriate.
KEY RESPONSIBILITIES:
To provide high quality ICT services to managers, staff and external customers within a culture of openness, participation and performance
Take ownership of support tickets and follow up the status of problems and communicate updates and progress to customers in a timely manner until resolution
To provide 2nd / 3rd line problem diagnosis and technical support to all users and maintain the efficient running of infrastructure and future technological improvements
To maintain and develop systems already in-place and ensure secure and safe operations.
To look at ways to continually improve company ICT solutions and customer satisfaction including keeping up to date with current technology and attending technical forums
Maintain relationships with 3rd line external technical support
To carry out system admin tasks on all infrastructure and networked systems. To ensure operational procedures are in place, maintained and followed as approved by the Technical Support Manager
To maintain organisation’s Service Level Agreements (SLAs) and designing and performing operational tasks and processes to agreed SLAs. To assist the Technical Support Manager in carrying out testing of the ICT Disaster Recovery plan, ensuring the Group can recover from both minor and major interruptions to service
Produce and publish both technical and end-user documentation on the ICT Knowledgebase to assist staff with requests for information & provide staff training if required
To take a proactive approach to ensure the needs of the business and users are being met via user groups etc
Contribute to the compliance with all I.T. policies and accreditations including ISO 27001 and Cyber Essentials. Promote Cyber Security throughout the organisation by adding awareness posts to SharePoint / Yammer.
To contribute to the compliance with health and safety legislation in relation to IT throughout LMH
All duties must be carried out in accordance with the Torus equality and diversity strategy, policies and procedures
To ensure a positive profile for Torus through effective business relationships with partners and stakeholders
To carry out such other duties and responsibilities as are consistent with the role.
Aug 19, 2019
Full time
PURPOSE OF THE POST:
The Technical Support Officer will support the Technical Support Manager by providing 2nd / 3rd line high-level technical support including problem diagnosis and resolution. This role may require travelling between sites and you may be assigned project tasks where appropriate.
KEY RESPONSIBILITIES:
To provide high quality ICT services to managers, staff and external customers within a culture of openness, participation and performance
Take ownership of support tickets and follow up the status of problems and communicate updates and progress to customers in a timely manner until resolution
To provide 2nd / 3rd line problem diagnosis and technical support to all users and maintain the efficient running of infrastructure and future technological improvements
To maintain and develop systems already in-place and ensure secure and safe operations.
To look at ways to continually improve company ICT solutions and customer satisfaction including keeping up to date with current technology and attending technical forums
Maintain relationships with 3rd line external technical support
To carry out system admin tasks on all infrastructure and networked systems. To ensure operational procedures are in place, maintained and followed as approved by the Technical Support Manager
To maintain organisation’s Service Level Agreements (SLAs) and designing and performing operational tasks and processes to agreed SLAs. To assist the Technical Support Manager in carrying out testing of the ICT Disaster Recovery plan, ensuring the Group can recover from both minor and major interruptions to service
Produce and publish both technical and end-user documentation on the ICT Knowledgebase to assist staff with requests for information & provide staff training if required
To take a proactive approach to ensure the needs of the business and users are being met via user groups etc
Contribute to the compliance with all I.T. policies and accreditations including ISO 27001 and Cyber Essentials. Promote Cyber Security throughout the organisation by adding awareness posts to SharePoint / Yammer.
To contribute to the compliance with health and safety legislation in relation to IT throughout LMH
All duties must be carried out in accordance with the Torus equality and diversity strategy, policies and procedures
To ensure a positive profile for Torus through effective business relationships with partners and stakeholders
To carry out such other duties and responsibilities as are consistent with the role.
We are an ambitious and well-established housing group with deep roots in our three heartland areas of Liverpool, St Helens and Warrington.
One of the largest landlords in the North West, we have 1,500 staff, manage more than 40,000 homes, support around than 64,000 customers and invest at least £5m a year into local communities and life changing causes.
A social organisation with a commercial focus generating income to drive our activities and deliver lasting change, Torus is at once landlord, property developer, commercial contractor and social entrepreneur.
We are seeking to appoint a Service Desk Analyst serving as the first point of contact for customers seeking technical assistance. The Service Desk Analyst will provide high quality ICT services to managers, staff and other customers within a culture of openness, participation and performance. The post holder will provide first line support through taking calls and handling incidents or service requests, undertake analysis, diagnosis and resolution of faults.
We look forward to receiving applications from talented, experienced and committed individuals who would like to work within Torus’ ICT service.
The ideal candidate will possess excellent written and verbal communication skills in order to effectively communicate and resolve IT issues within the organisation. Candidate must be self-motivated with the ability to work well under pressure, recognise, and respond to the changing needs of this very fast paced and highly demanding environment.
It is essential that the Candidate must have first class customer support skills and the ability to speak in non-technical language. It is desirable that the Candidate has an appropriate ICT qualification and evidence of continuing professional development.
Experience, Skills and Knowledge
Experience in providing 1st line support to end users
Incident Management experience – Managing incidents including business expectations and communication
Strong IT skills with a knowledge of computing trends with experience of all or some of the following technologies:
Windows Operating Systems 7 & 10
Microsoft Office 2010 – 2016
Active Directory
Microsoft Exchange administration
VOIP Telephone System
Networking (Basic troubleshooting)
Citrix administration
SharePoint
Excellent oral and written communication skills, being able to communicate well with all levels within the organisation.
Customer oriented approach with excellent customer care skills and ability to build good relationships with internal and external customers
Strong problem solving skills and a logical thinker
Proactive approach and the ability to grasp information and learn new skills quickly
Good organisational skills with the ability to prioritise a demanding workload
Takes ownership and uses initiative for solving customer problems through to resolution
Experience of creating ICT procedures and training documentation and training delivery
Knowledge of ICT security and auditing requirements. Also, demonstrate responsibility when dealing with confidential or sensitive data.In return, we offer a modern workplace that is challenging, supportive and gives you room to grow your skills – along with a package of benefits that shows how much we value your contribution and care about your wellbeing.
Great Torus people share qualities we value highly. They are problem-solvers, able to work well within our team. They are open, honest and committed to doing the right thing at all times, and they always look for ways to do things better, focused on making sure we achieve our aims. If you can share our way of working, you’ll enjoy working with us.
Aug 19, 2019
Full time
We are an ambitious and well-established housing group with deep roots in our three heartland areas of Liverpool, St Helens and Warrington.
One of the largest landlords in the North West, we have 1,500 staff, manage more than 40,000 homes, support around than 64,000 customers and invest at least £5m a year into local communities and life changing causes.
A social organisation with a commercial focus generating income to drive our activities and deliver lasting change, Torus is at once landlord, property developer, commercial contractor and social entrepreneur.
We are seeking to appoint a Service Desk Analyst serving as the first point of contact for customers seeking technical assistance. The Service Desk Analyst will provide high quality ICT services to managers, staff and other customers within a culture of openness, participation and performance. The post holder will provide first line support through taking calls and handling incidents or service requests, undertake analysis, diagnosis and resolution of faults.
We look forward to receiving applications from talented, experienced and committed individuals who would like to work within Torus’ ICT service.
The ideal candidate will possess excellent written and verbal communication skills in order to effectively communicate and resolve IT issues within the organisation. Candidate must be self-motivated with the ability to work well under pressure, recognise, and respond to the changing needs of this very fast paced and highly demanding environment.
It is essential that the Candidate must have first class customer support skills and the ability to speak in non-technical language. It is desirable that the Candidate has an appropriate ICT qualification and evidence of continuing professional development.
Experience, Skills and Knowledge
Experience in providing 1st line support to end users
Incident Management experience – Managing incidents including business expectations and communication
Strong IT skills with a knowledge of computing trends with experience of all or some of the following technologies:
Windows Operating Systems 7 & 10
Microsoft Office 2010 – 2016
Active Directory
Microsoft Exchange administration
VOIP Telephone System
Networking (Basic troubleshooting)
Citrix administration
SharePoint
Excellent oral and written communication skills, being able to communicate well with all levels within the organisation.
Customer oriented approach with excellent customer care skills and ability to build good relationships with internal and external customers
Strong problem solving skills and a logical thinker
Proactive approach and the ability to grasp information and learn new skills quickly
Good organisational skills with the ability to prioritise a demanding workload
Takes ownership and uses initiative for solving customer problems through to resolution
Experience of creating ICT procedures and training documentation and training delivery
Knowledge of ICT security and auditing requirements. Also, demonstrate responsibility when dealing with confidential or sensitive data.In return, we offer a modern workplace that is challenging, supportive and gives you room to grow your skills – along with a package of benefits that shows how much we value your contribution and care about your wellbeing.
Great Torus people share qualities we value highly. They are problem-solvers, able to work well within our team. They are open, honest and committed to doing the right thing at all times, and they always look for ways to do things better, focused on making sure we achieve our aims. If you can share our way of working, you’ll enjoy working with us.
PURPOSE OF THE POST:
To take up the Lead Technical Engineer post for the migration of 2 companies into a single Microsoft Tenancy. Reporting to the Technical Support Manager and working closely with the Programme Office, they will lead the implementation of data governance then plan and action the migrations.
KEY RESPONSIBILITIES:
To work closely with the Technical Support Manager and Programme Office to deliver specific technical workstreams within the Transformation Programme
To lead on Infrastructure design and implementation to migrate legacy platforms to O365. Configuration of tools and enhancements/features of new product suites and services, supporting and resolving customer deployment issues.
Manage relationships with external suppliers of related services and resources when required, including the interface between Torus and the Microsoft On-boarding services.
To ensure the provision of a customer focused solution and the identification of any related training needs for continued internal support, recommending appropriate training courses identified for ICT Staff.
To take a proactive approach to ensure the needs of the business and its’ users are being met by the Office 365 Migration Workstreams.
To provide BAU operational support across customer O365 platforms, including health checks and reporting.
Support project delivery teams throughout the lifecycle of projects, using your experience and lessons learnt from previous O365 implementations.
Input into the development of O365 roadmap, impact assessments for the delivery of further O365 solutions.
To develop strong relationships with other engineers within the team to provide and share technical issue resolution and knowledge.
Work closely with Torus technical team to help fulfil complex incidents and requests, assisting customers and stakeholders in a courteous and professional manner.
Assess, analyse and based on new technologies, make technical recommendations to improve customer supported systems to help them grow.
Offer innovative solutions that meet clients’ needs while remaining cost effective.
Ensure customer technical solution documentation is always up to date.
Perform system capacity and resilience planning to ensure fit for purpose against customer business objectives.
Follow support and business processes accurately with attention to detail. Proactively look for opportunities to improve efficiency and quality of Torus’s services.
Work closely with the ICT service desk to design maintenance and support procedures and provide training on common issue management.
Aug 19, 2019
Full time
PURPOSE OF THE POST:
To take up the Lead Technical Engineer post for the migration of 2 companies into a single Microsoft Tenancy. Reporting to the Technical Support Manager and working closely with the Programme Office, they will lead the implementation of data governance then plan and action the migrations.
KEY RESPONSIBILITIES:
To work closely with the Technical Support Manager and Programme Office to deliver specific technical workstreams within the Transformation Programme
To lead on Infrastructure design and implementation to migrate legacy platforms to O365. Configuration of tools and enhancements/features of new product suites and services, supporting and resolving customer deployment issues.
Manage relationships with external suppliers of related services and resources when required, including the interface between Torus and the Microsoft On-boarding services.
To ensure the provision of a customer focused solution and the identification of any related training needs for continued internal support, recommending appropriate training courses identified for ICT Staff.
To take a proactive approach to ensure the needs of the business and its’ users are being met by the Office 365 Migration Workstreams.
To provide BAU operational support across customer O365 platforms, including health checks and reporting.
Support project delivery teams throughout the lifecycle of projects, using your experience and lessons learnt from previous O365 implementations.
Input into the development of O365 roadmap, impact assessments for the delivery of further O365 solutions.
To develop strong relationships with other engineers within the team to provide and share technical issue resolution and knowledge.
Work closely with Torus technical team to help fulfil complex incidents and requests, assisting customers and stakeholders in a courteous and professional manner.
Assess, analyse and based on new technologies, make technical recommendations to improve customer supported systems to help them grow.
Offer innovative solutions that meet clients’ needs while remaining cost effective.
Ensure customer technical solution documentation is always up to date.
Perform system capacity and resilience planning to ensure fit for purpose against customer business objectives.
Follow support and business processes accurately with attention to detail. Proactively look for opportunities to improve efficiency and quality of Torus’s services.
Work closely with the ICT service desk to design maintenance and support procedures and provide training on common issue management.
37 hours per week
Permanent
About the role:
We have an exciting opportunity to join our IT Team as our next Infrastructure Engineer!
With a technical expertise on hardware, software, networks and communications systems, you will ensure a secure, robust and agile ICT infrastructure is delivered for the business.
Your actions will result in delivery of an effective ICT Infrastructure, which provides a great customer experience for our colleagues and our customers. Naturally, you’ll also be an excellent ambassador, developing strong relationships with colleagues and peers.
About you:
As you will be taking responsibility for the delivery of ICT projects, you will need to have demonstrable knowledge and experience of virtual server and virtual desktop environments (such as Citrix and VMWare)
You will also have experience of implementing and supporting Microsoft systems and created documents to guide colleagues in using these systems (using Microsoft Visio)
You will also have strong practical IT skills, in particular with IT hardware and software, including mobile devices.
You will also be working closely with colleagues across the business so you will have experience of working in a customer focused environment, and be able to demonstrate excellent communication skills.
About us:
Alliance Homes Group is a community based social housing provider operating in the West of England. We currently own and manage around 6,500 homes and employ 500+ colleagues, have an annual turnover of £42 million and work in partnership with local, regional and national agencies to deliver our services.
Our head office in Portishead is situated by the Marina, with free parking and within easy walking distance to high street shops, coffee bars, restaurants and several supermarkets. The offices are newly refurbished offering a modern ‘agile’ and collaborative working environment.
On top of the standard benefits including 25 days holiday and a generous Pension, we also offer a Healthcare Cash Plan, a Rewards portal with access 100’s of different discounts and Your Alliance Day, an extra day off to say thanks for being part of the team. And this isn’t even all of it!
If you are interested and ready to bring your AGAME, apply today: https://bit.ly/2yX58wV
We believe in equality of opportunity and understand the value of a diverse mix of talented people that is representative of our community.
No Agencies Please
Closing Date: 1st September 2019
Aug 15, 2019
Full time
37 hours per week
Permanent
About the role:
We have an exciting opportunity to join our IT Team as our next Infrastructure Engineer!
With a technical expertise on hardware, software, networks and communications systems, you will ensure a secure, robust and agile ICT infrastructure is delivered for the business.
Your actions will result in delivery of an effective ICT Infrastructure, which provides a great customer experience for our colleagues and our customers. Naturally, you’ll also be an excellent ambassador, developing strong relationships with colleagues and peers.
About you:
As you will be taking responsibility for the delivery of ICT projects, you will need to have demonstrable knowledge and experience of virtual server and virtual desktop environments (such as Citrix and VMWare)
You will also have experience of implementing and supporting Microsoft systems and created documents to guide colleagues in using these systems (using Microsoft Visio)
You will also have strong practical IT skills, in particular with IT hardware and software, including mobile devices.
You will also be working closely with colleagues across the business so you will have experience of working in a customer focused environment, and be able to demonstrate excellent communication skills.
About us:
Alliance Homes Group is a community based social housing provider operating in the West of England. We currently own and manage around 6,500 homes and employ 500+ colleagues, have an annual turnover of £42 million and work in partnership with local, regional and national agencies to deliver our services.
Our head office in Portishead is situated by the Marina, with free parking and within easy walking distance to high street shops, coffee bars, restaurants and several supermarkets. The offices are newly refurbished offering a modern ‘agile’ and collaborative working environment.
On top of the standard benefits including 25 days holiday and a generous Pension, we also offer a Healthcare Cash Plan, a Rewards portal with access 100’s of different discounts and Your Alliance Day, an extra day off to say thanks for being part of the team. And this isn’t even all of it!
If you are interested and ready to bring your AGAME, apply today: https://bit.ly/2yX58wV
We believe in equality of opportunity and understand the value of a diverse mix of talented people that is representative of our community.
No Agencies Please
Closing Date: 1st September 2019
Project Manager – Software Implementation (Housing Management Software)
Home based with UK travel to UK Customer sites
Summary
Working as part of a high performing and collaborative software delivery team within the Civica Housing Team, the team of talented Project Managers ensure every project is delivered on time, within budget and scope. With responsibility for a variety of projects from smaller scale, (sometimes concurrent), to large scale projects, you will be a customer facing Project Manager who is self-managing and proactive in all aspects of software delivery.
About Civica
Civica’s Housing Management solution connects Employees and Customers to deliver better and responsive services across Social Housing. It’s a market leading solution that continue to grow it’s market share. The Housing Team are part of the Civica Group that provides an extensive range of specialist software applications for Central and Local UK Government and Commercial organisations to improve and automate daily tasks, streamlining essential business activities, raising standards and saving money.
Make your future part of ours
Our exceptional team and culture sets us apart. We take great pride in our people – supporting and celebrating the talents, qualities and vital contributions of everyone in the global team. 1 in every 4 vacancies are filled via internal promotion.
Gold (standard) ‘Investors in People’
Top 25 - Glassdoor 2019 Employees' Choice Best Place to Work
About You
As a member of the Project Management Team you will be an excellent communicator and enjoy solving software support challenges. Your commitment to producing high-quality work and attention to detail means that you flourish working both individually and as part of a team.
Essential Skills:
3+ years commercial experience Project Managing software implementations, supported by appropriate formal PM qualification
Social Housing sector experience (directly or indirectly through Solutions provider)
Experience delivering multiple projects concurrently
Able to demonstrate the ability to work proactively as a PM as well as work independently owning all aspects of the project delivery including project governance and project finance
Issue Management
At Civica we recruit, promote and reward our people based on their contribution, regardless of gender, race, disability, religion/belief, nationality, ethnicity, sexual orientation, age or marital status. We are committed to building and maintaining an inclusive and supportive culture where diversity thrives, and all of our people excel. We believe that diversity stimulates innovation, enables us to deliver better outcomes for people and communities, supports the growth of our people, and delivers great results for our customers.
Aug 13, 2019
Full time
Project Manager – Software Implementation (Housing Management Software)
Home based with UK travel to UK Customer sites
Summary
Working as part of a high performing and collaborative software delivery team within the Civica Housing Team, the team of talented Project Managers ensure every project is delivered on time, within budget and scope. With responsibility for a variety of projects from smaller scale, (sometimes concurrent), to large scale projects, you will be a customer facing Project Manager who is self-managing and proactive in all aspects of software delivery.
About Civica
Civica’s Housing Management solution connects Employees and Customers to deliver better and responsive services across Social Housing. It’s a market leading solution that continue to grow it’s market share. The Housing Team are part of the Civica Group that provides an extensive range of specialist software applications for Central and Local UK Government and Commercial organisations to improve and automate daily tasks, streamlining essential business activities, raising standards and saving money.
Make your future part of ours
Our exceptional team and culture sets us apart. We take great pride in our people – supporting and celebrating the talents, qualities and vital contributions of everyone in the global team. 1 in every 4 vacancies are filled via internal promotion.
Gold (standard) ‘Investors in People’
Top 25 - Glassdoor 2019 Employees' Choice Best Place to Work
About You
As a member of the Project Management Team you will be an excellent communicator and enjoy solving software support challenges. Your commitment to producing high-quality work and attention to detail means that you flourish working both individually and as part of a team.
Essential Skills:
3+ years commercial experience Project Managing software implementations, supported by appropriate formal PM qualification
Social Housing sector experience (directly or indirectly through Solutions provider)
Experience delivering multiple projects concurrently
Able to demonstrate the ability to work proactively as a PM as well as work independently owning all aspects of the project delivery including project governance and project finance
Issue Management
At Civica we recruit, promote and reward our people based on their contribution, regardless of gender, race, disability, religion/belief, nationality, ethnicity, sexual orientation, age or marital status. We are committed to building and maintaining an inclusive and supportive culture where diversity thrives, and all of our people excel. We believe that diversity stimulates innovation, enables us to deliver better outcomes for people and communities, supports the growth of our people, and delivers great results for our customers.
Housing Implementation Consultant - Home based + UK travel
Summary
***Housing Management Software knowledge - essential***
Working as part of a high performing and collaborative software delivery team within Civica Housing the Implementation Consultants work closely with customers effectively demonstrating the Civica HMS solution and supporting each customer with defining, building and configuring the solution to meet each customers business needs. This is achieved via onsite consultancy, workshops and remote support.
Also:
Take ownership of each implementation during implementation, post live and on an ad hoc basis
Provide onsite and remote consultancy to customers
Produce and maintain documentation
About Civica
Civica delivers a wide range of specialist software solutions to Local Government Customers across the UK. We have grown year on year for the last 16 years. Our Housing Solution is a market leader and continues to grow its market share.
Make your future part of ours
Our exceptional team and culture sets us apart. We take great pride in our people – supporting and celebrating the talents, qualities and vital contributions of everyone in the global team. 1 in every 4 vacancies are filled via internal promotion.
Gold (standard) ‘Investors in People’
Top 25 - Glassdoor 2019 Employees' Choice Best Place to Work
About You
As a member of the Service Delivery Team you will be an excellent communicator and enjoy solving software implementation challenges. Your commitment to producing high-quality work and attention to detail means that you flourish working both individually and as part of a team.
Essential Skills:
3+ years HMS (Housing Management Systems) experience coupled with strong Social Housing knowledge
Strong knowledge of Repairs module beneficial
Demonstrable customer facing skills
Able to lead requirements gathering and build workshops
Basic knowledge of SQL and databases
Full UK driving license
At Civica we recruit, promote and reward our people based on their contribution, regardless of gender, race, disability, religion/belief, nationality, ethnicity, sexual orientation, age or marital status. We are committed to building and maintaining an inclusive and supportive culture where diversity thrives, and all of our people excel. We believe that diversity stimulates innovation, enables us to deliver better outcomes for people and communities, supports the growth of our people, and delivers great results for our customers.
Aug 13, 2019
Full time
Housing Implementation Consultant - Home based + UK travel
Summary
***Housing Management Software knowledge - essential***
Working as part of a high performing and collaborative software delivery team within Civica Housing the Implementation Consultants work closely with customers effectively demonstrating the Civica HMS solution and supporting each customer with defining, building and configuring the solution to meet each customers business needs. This is achieved via onsite consultancy, workshops and remote support.
Also:
Take ownership of each implementation during implementation, post live and on an ad hoc basis
Provide onsite and remote consultancy to customers
Produce and maintain documentation
About Civica
Civica delivers a wide range of specialist software solutions to Local Government Customers across the UK. We have grown year on year for the last 16 years. Our Housing Solution is a market leader and continues to grow its market share.
Make your future part of ours
Our exceptional team and culture sets us apart. We take great pride in our people – supporting and celebrating the talents, qualities and vital contributions of everyone in the global team. 1 in every 4 vacancies are filled via internal promotion.
Gold (standard) ‘Investors in People’
Top 25 - Glassdoor 2019 Employees' Choice Best Place to Work
About You
As a member of the Service Delivery Team you will be an excellent communicator and enjoy solving software implementation challenges. Your commitment to producing high-quality work and attention to detail means that you flourish working both individually and as part of a team.
Essential Skills:
3+ years HMS (Housing Management Systems) experience coupled with strong Social Housing knowledge
Strong knowledge of Repairs module beneficial
Demonstrable customer facing skills
Able to lead requirements gathering and build workshops
Basic knowledge of SQL and databases
Full UK driving license
At Civica we recruit, promote and reward our people based on their contribution, regardless of gender, race, disability, religion/belief, nationality, ethnicity, sexual orientation, age or marital status. We are committed to building and maintaining an inclusive and supportive culture where diversity thrives, and all of our people excel. We believe that diversity stimulates innovation, enables us to deliver better outcomes for people and communities, supports the growth of our people, and delivers great results for our customers.
areyourhp?
RHP Group is an innovative housing organisation, driven by an ambition to be one of the best service providers in the UK and an excellent employer. We’re always looking to lead the way in the sector and beyond and see our people as our most valuable asset. Our employees love working for us and we’ve been recognised as an excellent employer through several prestigious awards, including ranking number 7 in the 2018 Great Place to Work list and achieving Investors in People Platinum status.
A Tech Guru
We’re looking for a guru who has experience in delivering successful technology and transformation strategies.
You’ll use your knowledge, technical expertise and enthusiasm to lead and deliver our technology & digital strategy, to ensure that RHP has the ICT and systems in place to support the delivery of our ambitious corporate plan for our customers and employees. You’ll also develop and lead a strong project management office which will help RHP plan, deliver and implement successfully critical projects across the business.
Doing your job brilliantly will mean taking away barriers and implementing solutions so our service delights customers, allows our employees to do the basics brilliantly and keeps RHP safe and secure for the long term.
You’ll have a true love of technology! You’ll make great decisions and solve problems without over complicating things. An exceptional leader, you’ll eat change for breakfast and will inspire your team to do the same by communicating clearly and role modelling positive behaviours.
We take real pride in developing our people and celebrating their success. Our employees are proud to say ‘I am RHP’. That means living our values of being real, easy to do business with and purposeful.
Sound like the role for you? Apply by Wednesday 28 August by sending your CV and answering the 3 supporting questions within the application, demonstrating why you are suitable for the role.
Aug 08, 2019
Full time
areyourhp?
RHP Group is an innovative housing organisation, driven by an ambition to be one of the best service providers in the UK and an excellent employer. We’re always looking to lead the way in the sector and beyond and see our people as our most valuable asset. Our employees love working for us and we’ve been recognised as an excellent employer through several prestigious awards, including ranking number 7 in the 2018 Great Place to Work list and achieving Investors in People Platinum status.
A Tech Guru
We’re looking for a guru who has experience in delivering successful technology and transformation strategies.
You’ll use your knowledge, technical expertise and enthusiasm to lead and deliver our technology & digital strategy, to ensure that RHP has the ICT and systems in place to support the delivery of our ambitious corporate plan for our customers and employees. You’ll also develop and lead a strong project management office which will help RHP plan, deliver and implement successfully critical projects across the business.
Doing your job brilliantly will mean taking away barriers and implementing solutions so our service delights customers, allows our employees to do the basics brilliantly and keeps RHP safe and secure for the long term.
You’ll have a true love of technology! You’ll make great decisions and solve problems without over complicating things. An exceptional leader, you’ll eat change for breakfast and will inspire your team to do the same by communicating clearly and role modelling positive behaviours.
We take real pride in developing our people and celebrating their success. Our employees are proud to say ‘I am RHP’. That means living our values of being real, easy to do business with and purposeful.
Sound like the role for you? Apply by Wednesday 28 August by sending your CV and answering the 3 supporting questions within the application, demonstrating why you are suitable for the role.
We are looking for a very strong person to come on board and provide a technical team leader/project manager role leading to IT Manager, depending on skills, desire and ambition.
We are a digital data management solutions company, simplifying digital identity management for local authorities and housing associations as well as the private housing sector. We have two key product streams:
The Property Log Book is about capturing, storing and managing all information about a property. It is used by local authorities and social landlords and new home developers. The PLB can also be used as an identity attribute. Once created the PLB stays with the property.
The Digital Log Book is a personal data store that lets a person store, manage and share their information in a secure and structured way and is used for establishing the digital identity of a citizen.
Our Role
This role will be instrumental in further developing these products to better meet the demands of the digital identity sector and the housing sector. We are looking for a person who will contribute towards the technical growth of the business, will have input into the adoption of relevant technologies, autonomy to make technical decisions and enjoy inputting into the business.
Communication skills will be important as you will need to work across the public and private sectors working with a diverse range of people. Due to the nature of this role you will have the opportunity to work with people at a variety of levels so ability to present and communicate with ease will be useful.
We do need someone who has experience of the full development cycle, from inception to deployment, working to timescales and budgets and providing technical leadership. We would expect you to enjoy keen challenges and demonstrate past achievements in challenging projects. You will have the opportunity to work across the business utilising a variety of skills with the ability to deal with complex issues.
We are working on two unique projects, one related to housing across England & Wales and the other relates to the use of digital identity within the public sector. Each project crosses over as we use housing data as an attribute towards identity.
Our Technical Environment
Java development
Java 1.8, Spring 4+, Boot, Security, JPA/Hibernate, MVC. REST
Good working knowledge of security standards and technologies - SAML, OAuth, PKI
HTML5, CSS2+ (LESS), Javascript (esp. JQuery)
SQL Databases - MySQL
Project reporting, documentation and issue tracking - Git, Jira, Confluence
Aug 08, 2019
Full time
We are looking for a very strong person to come on board and provide a technical team leader/project manager role leading to IT Manager, depending on skills, desire and ambition.
We are a digital data management solutions company, simplifying digital identity management for local authorities and housing associations as well as the private housing sector. We have two key product streams:
The Property Log Book is about capturing, storing and managing all information about a property. It is used by local authorities and social landlords and new home developers. The PLB can also be used as an identity attribute. Once created the PLB stays with the property.
The Digital Log Book is a personal data store that lets a person store, manage and share their information in a secure and structured way and is used for establishing the digital identity of a citizen.
Our Role
This role will be instrumental in further developing these products to better meet the demands of the digital identity sector and the housing sector. We are looking for a person who will contribute towards the technical growth of the business, will have input into the adoption of relevant technologies, autonomy to make technical decisions and enjoy inputting into the business.
Communication skills will be important as you will need to work across the public and private sectors working with a diverse range of people. Due to the nature of this role you will have the opportunity to work with people at a variety of levels so ability to present and communicate with ease will be useful.
We do need someone who has experience of the full development cycle, from inception to deployment, working to timescales and budgets and providing technical leadership. We would expect you to enjoy keen challenges and demonstrate past achievements in challenging projects. You will have the opportunity to work across the business utilising a variety of skills with the ability to deal with complex issues.
We are working on two unique projects, one related to housing across England & Wales and the other relates to the use of digital identity within the public sector. Each project crosses over as we use housing data as an attribute towards identity.
Our Technical Environment
Java development
Java 1.8, Spring 4+, Boot, Security, JPA/Hibernate, MVC. REST
Good working knowledge of security standards and technologies - SAML, OAuth, PKI
HTML5, CSS2+ (LESS), Javascript (esp. JQuery)
SQL Databases - MySQL
Project reporting, documentation and issue tracking - Git, Jira, Confluence
Business Systems Administrator
Location: Pontypridd
Salary: £36,405.45 per annum
Closes on: Monday 26 August 2019
Fixed term contract – until February 2021 (18 Months)
Full time - 37 Hours per week
If you’re passionate about making a real difference to people’s lives in our communities, we want to hear from you!
We are one of Wales’ largest housing associations, providing 10,000 homes and a diverse range of services to our customers, their families and communities across Rhondda Cynon Taff.
We offer a competitive salary, 30 days annual leave, health cash plan, great pension scheme, reduced Leisure for Life Corporate Membership, flexible working and a full range of training to support you in your role.
We are recruiting for an experienced Business Systems Administrator to join our IT Team. In this role, you will provide proactive support, maintenance, assist in the implementation of system applications and perform database administration across the organisation.
You will be responsible for ensuring that the software applications are secure, resilient, future proof and fit for purpose.
You will also work closely with our staff to maintain the accuracy and integrity of any data kept on all applications and related databases.
It is just as important to have the desirable qualifications and relevant experience, as it is the right attitude. Ideally, you should be disciplined, self-motivated and have excellent communication and interpersonal skills to be able to deliver outstanding customer service whilst helping us to achieve the business objectives.
You will also have experience of systems administrative analysis, change control and the knowledge of relational databases such as Ingres and SQL.
If you have any questions or would like to informally discuss the role before applying, please call Mike Reilly on 01443 494437.
The deadline for applications is 11:59pm on Monday 26th August and interviews are scheduled to take place on Wednesday 4th September.
Aug 07, 2019
Full time
Business Systems Administrator
Location: Pontypridd
Salary: £36,405.45 per annum
Closes on: Monday 26 August 2019
Fixed term contract – until February 2021 (18 Months)
Full time - 37 Hours per week
If you’re passionate about making a real difference to people’s lives in our communities, we want to hear from you!
We are one of Wales’ largest housing associations, providing 10,000 homes and a diverse range of services to our customers, their families and communities across Rhondda Cynon Taff.
We offer a competitive salary, 30 days annual leave, health cash plan, great pension scheme, reduced Leisure for Life Corporate Membership, flexible working and a full range of training to support you in your role.
We are recruiting for an experienced Business Systems Administrator to join our IT Team. In this role, you will provide proactive support, maintenance, assist in the implementation of system applications and perform database administration across the organisation.
You will be responsible for ensuring that the software applications are secure, resilient, future proof and fit for purpose.
You will also work closely with our staff to maintain the accuracy and integrity of any data kept on all applications and related databases.
It is just as important to have the desirable qualifications and relevant experience, as it is the right attitude. Ideally, you should be disciplined, self-motivated and have excellent communication and interpersonal skills to be able to deliver outstanding customer service whilst helping us to achieve the business objectives.
You will also have experience of systems administrative analysis, change control and the knowledge of relational databases such as Ingres and SQL.
If you have any questions or would like to informally discuss the role before applying, please call Mike Reilly on 01443 494437.
The deadline for applications is 11:59pm on Monday 26th August and interviews are scheduled to take place on Wednesday 4th September.
Berneslai Homes is a very successful (not to mention award winning) housing provider, managing homes on behalf of Barnsley Metropolitan Borough Council. Our vision is “A fresh approach to people, homes and communities”. Providing quality housing for our tenants is important for the health and well-being of our local community, as well as increasing the economic growth in our area.
The Role
Right now, we’re looking for a Technical Support Officer to provide a customer focused support service to internal and, occasionally, external customers across Berneslai Homes. You will be expected to produce and deliver end user training and support staff in the use of all aspects of mobile technology working within a busy environment. It’s an exciting time to join the team as we will be making significant changes to the technology we use and you’ll be able to help shape and deliver the project.
About You
We are looking for an enthusiastic and highly self-motivated person who has previous experience working within an ICT environment. The ability to communicate effectively with staff at all levels is essential, as is a good level of computer literacy. You must have 4 GCSE’s (A-C) and NVQ Level 3 or other relevant qualification. You must also demonstrate a positive attitude and the ability to identify solutions and opportunities in an ever progressing technical environment. You must also have a flexible approach to team working.
Benefits
In return, we are committed to being a good employer, offering a wide range of employee benefits including flexible working packages, an excellent pension scheme, discounted gym membership, walking groups, healthcare cash plans, health and wellbeing checks to name but a few.
Aug 06, 2019
Full time
Berneslai Homes is a very successful (not to mention award winning) housing provider, managing homes on behalf of Barnsley Metropolitan Borough Council. Our vision is “A fresh approach to people, homes and communities”. Providing quality housing for our tenants is important for the health and well-being of our local community, as well as increasing the economic growth in our area.
The Role
Right now, we’re looking for a Technical Support Officer to provide a customer focused support service to internal and, occasionally, external customers across Berneslai Homes. You will be expected to produce and deliver end user training and support staff in the use of all aspects of mobile technology working within a busy environment. It’s an exciting time to join the team as we will be making significant changes to the technology we use and you’ll be able to help shape and deliver the project.
About You
We are looking for an enthusiastic and highly self-motivated person who has previous experience working within an ICT environment. The ability to communicate effectively with staff at all levels is essential, as is a good level of computer literacy. You must have 4 GCSE’s (A-C) and NVQ Level 3 or other relevant qualification. You must also demonstrate a positive attitude and the ability to identify solutions and opportunities in an ever progressing technical environment. You must also have a flexible approach to team working.
Benefits
In return, we are committed to being a good employer, offering a wide range of employee benefits including flexible working packages, an excellent pension scheme, discounted gym membership, walking groups, healthcare cash plans, health and wellbeing checks to name but a few.
Berneslai Homes is a very successful (not to mention award winning) housing provider, managing homes on behalf of Barnsley Metropolitan Borough Council. Our vision is “A fresh approach to people, homes and communities”. Providing quality housing for our tenants is important for the health and well-being of our local community, as well as increasing the economic growth in our area.
The Role
A new and exciting opportunity has been created to help us deliver customer focused IT services for the organisation. You’ll be responsible for the day-to-day supervision of staff that support software applications for Berneslai Homes. You’ll support, coach and develop the team so we can provide a robust and resilient service to our, predominately, internal customers.
There is more to do than just the supervisory side of the role – as you’ll also be expected to help administer our current IT systems too. Knowledge of specific systems isn’t vital as we are recruiting for attitude but experience of providing support in an IT environment is important. The organisation is changing and you’ll be involved in plenty of project work.
This is a great opportunity to assist the Performance and Information Manager in the development and delivery of a customer focused IT service to internal customers and service users.
About You
We are looking for an enthusiastic and highly motivated person who has previous experience administrating and supporting IT Systems. You should have a degree or equivalent level qualification or have an equivalent level of knowledge gained through work experience.
We are recruiting for attitude so it’s important that you are an inspirational leader that leads by example to create a positive working environment that instils confidence and earns respect of staff and colleagues alike. You’ll have high professional standards, be organised and able to work on your own initiative, managing a heavy and challenging workload.
We are also looking for someone who can evidence their ability to contribute to the continual improvement of IT systems and processes.
Benefits
In return, we are committed to being a good employer, offering a wide range of employee benefits including flexible working packages, an excellent pension scheme, discounted gym membership, walking groups, healthcare cash plans, health and wellbeing checks to name but a few.
Aug 06, 2019
Full time
Berneslai Homes is a very successful (not to mention award winning) housing provider, managing homes on behalf of Barnsley Metropolitan Borough Council. Our vision is “A fresh approach to people, homes and communities”. Providing quality housing for our tenants is important for the health and well-being of our local community, as well as increasing the economic growth in our area.
The Role
A new and exciting opportunity has been created to help us deliver customer focused IT services for the organisation. You’ll be responsible for the day-to-day supervision of staff that support software applications for Berneslai Homes. You’ll support, coach and develop the team so we can provide a robust and resilient service to our, predominately, internal customers.
There is more to do than just the supervisory side of the role – as you’ll also be expected to help administer our current IT systems too. Knowledge of specific systems isn’t vital as we are recruiting for attitude but experience of providing support in an IT environment is important. The organisation is changing and you’ll be involved in plenty of project work.
This is a great opportunity to assist the Performance and Information Manager in the development and delivery of a customer focused IT service to internal customers and service users.
About You
We are looking for an enthusiastic and highly motivated person who has previous experience administrating and supporting IT Systems. You should have a degree or equivalent level qualification or have an equivalent level of knowledge gained through work experience.
We are recruiting for attitude so it’s important that you are an inspirational leader that leads by example to create a positive working environment that instils confidence and earns respect of staff and colleagues alike. You’ll have high professional standards, be organised and able to work on your own initiative, managing a heavy and challenging workload.
We are also looking for someone who can evidence their ability to contribute to the continual improvement of IT systems and processes.
Benefits
In return, we are committed to being a good employer, offering a wide range of employee benefits including flexible working packages, an excellent pension scheme, discounted gym membership, walking groups, healthcare cash plans, health and wellbeing checks to name but a few.
An exciting opportunity has arisen for a ICT Development Manager to join our ICT Development Team.
This role will be instrumental in managing the development of our business systems and applications and in delivering business improvement through the use of current and new technology. Working across all service areas, across multi sites, and system suppliers to maximise the use of corporate systems and enhance and develop these to improve business efficiency.
You will have experience of managing the implementation of technology to deliver value for money and customer-focussed services. The role will require you to manage the team of Business Analysts to help build and maintain good collaborative working relationships with internal and external stakeholders.
Reporting to the Head of ICT, you will have experience of leading and driving business systems improvement and development, both in analysing requirements and the delivery of solutions. You will have experience of the full project life cycle and have the ability to create and interpret technical specifications and plans, as well as a good knowledge of business analysis and best practice frameworks, including Prince 2, Agile and ITIL.
You will be skilled in challenging others in a constructive way and will demonstrate a keen record of achievement within a project-led environment. Able to deal with a multitude of varied tasks within tight timescales, you will work well under pressure. You will be organised with good verbal and written skills, you will be persuasive, influential and will convey complexity with ease.
Please contact Maeve Collier on 01642 771351 for an informal discussion about the role.
Interviews will be held on Thursday 12 September 2019.
Aug 05, 2019
Full time
An exciting opportunity has arisen for a ICT Development Manager to join our ICT Development Team.
This role will be instrumental in managing the development of our business systems and applications and in delivering business improvement through the use of current and new technology. Working across all service areas, across multi sites, and system suppliers to maximise the use of corporate systems and enhance and develop these to improve business efficiency.
You will have experience of managing the implementation of technology to deliver value for money and customer-focussed services. The role will require you to manage the team of Business Analysts to help build and maintain good collaborative working relationships with internal and external stakeholders.
Reporting to the Head of ICT, you will have experience of leading and driving business systems improvement and development, both in analysing requirements and the delivery of solutions. You will have experience of the full project life cycle and have the ability to create and interpret technical specifications and plans, as well as a good knowledge of business analysis and best practice frameworks, including Prince 2, Agile and ITIL.
You will be skilled in challenging others in a constructive way and will demonstrate a keen record of achievement within a project-led environment. Able to deal with a multitude of varied tasks within tight timescales, you will work well under pressure. You will be organised with good verbal and written skills, you will be persuasive, influential and will convey complexity with ease.
Please contact Maeve Collier on 01642 771351 for an informal discussion about the role.
Interviews will be held on Thursday 12 September 2019.
An exciting opportunity has arisen for an ICT Operations Technician to join the ICT Operations team in our Scarborough office. The role will require you to work as part of a team to deliver ICT services to the business and to support the ICT Operations Officers and Service Desk Officers.
Reporting to the ICT Operations Manager, you will have experience and a proven track record of delivering 1st and 2ndline ICT Operations support to around 700 system users across all service areas and sites. You will understand all aspects of company-wide systems, and the use of ICT to deliver value for money and customer-focused services.
The successful candidate will have qualifications in ICT and experience of working in 1st and 2nd line ICT support including Server Applications, Desktop Software and Hardware support, ICT Service Desk support, MS Exchange, MS SQL, Citrix (XenDesktop and XenApp), Veeam Backup technologies, assisting in ICT Project delivery and the ITIL Framework. They will also possess excellent verbal and written communication skills, be a calm, confident, positive and supportive team member and have the ability to prioritise and organise workloads to meet deadlines.
Please contact Ben Fletcher on 01642 836065 for an informal discussion about the role.
Interviews will be held on the 03 September 2019
Aug 05, 2019
Full time
An exciting opportunity has arisen for an ICT Operations Technician to join the ICT Operations team in our Scarborough office. The role will require you to work as part of a team to deliver ICT services to the business and to support the ICT Operations Officers and Service Desk Officers.
Reporting to the ICT Operations Manager, you will have experience and a proven track record of delivering 1st and 2ndline ICT Operations support to around 700 system users across all service areas and sites. You will understand all aspects of company-wide systems, and the use of ICT to deliver value for money and customer-focused services.
The successful candidate will have qualifications in ICT and experience of working in 1st and 2nd line ICT support including Server Applications, Desktop Software and Hardware support, ICT Service Desk support, MS Exchange, MS SQL, Citrix (XenDesktop and XenApp), Veeam Backup technologies, assisting in ICT Project delivery and the ITIL Framework. They will also possess excellent verbal and written communication skills, be a calm, confident, positive and supportive team member and have the ability to prioritise and organise workloads to meet deadlines.
Please contact Ben Fletcher on 01642 836065 for an informal discussion about the role.
Interviews will be held on the 03 September 2019
An exciting opportunity has arisen for an ICT Operations Officer to join the ICT Operations team in our Redcar office. The role will require you to work as part of a team to deliver ICT services to the business and to support the ICT Operations Technicians and Service Desk Officers.
Reporting to the ICT Operations Manager, you will have experience and a proven track record of deliver 1st, 2nd and 3rd line ICT Operations support to around 700 system users across all service areas and sites. You will understand all aspects of company-wide systems, and the use of ICT to deliver value for money and customer-focused services.
The successful candidate will have qualifications in ICT and experience including Server Hardware, Server Operating systems and Applications, VMware, VMware Horizon View, Network Storage, MS Exchange, MS SQL, Citrix (XenDesktop and XenApp), Veeam Backup technologies and the ITIL Framework. They will also possess excellent verbal and written communication skills, be a calm, confident, positive and supportive team member and have the ability to prioritise and organise workloads to meet deadlines.
There will also be an opportunity for the successful candidate to benefit from generous on-call payments.
Please contact Ben Fletcher, Lead ICT Operations Officer on 01642 836016 for an informal discussion about the role.
Interviews will be held on the 28 August 2019.
Aug 05, 2019
Full time
An exciting opportunity has arisen for an ICT Operations Officer to join the ICT Operations team in our Redcar office. The role will require you to work as part of a team to deliver ICT services to the business and to support the ICT Operations Technicians and Service Desk Officers.
Reporting to the ICT Operations Manager, you will have experience and a proven track record of deliver 1st, 2nd and 3rd line ICT Operations support to around 700 system users across all service areas and sites. You will understand all aspects of company-wide systems, and the use of ICT to deliver value for money and customer-focused services.
The successful candidate will have qualifications in ICT and experience including Server Hardware, Server Operating systems and Applications, VMware, VMware Horizon View, Network Storage, MS Exchange, MS SQL, Citrix (XenDesktop and XenApp), Veeam Backup technologies and the ITIL Framework. They will also possess excellent verbal and written communication skills, be a calm, confident, positive and supportive team member and have the ability to prioritise and organise workloads to meet deadlines.
There will also be an opportunity for the successful candidate to benefit from generous on-call payments.
Please contact Ben Fletcher, Lead ICT Operations Officer on 01642 836016 for an informal discussion about the role.
Interviews will be held on the 28 August 2019.
ICT Project Manager
Birmingham, Birmingham Business Park
Salary: £32,459 to £36,938
Permanent, Full Time
37 hours per week, Monday to Friday
Our client is one of the largest and most successful housing groups in the Midlands, providing around 30,000 homes with a turnover of £140 million per year.
At a time of considerable transformational change for the Group, they are looking to recruit an experienced ICT Project Manager to join the ICT team based at their head office.
The purpose of the role is to drive business projects through the development life-cycle, ensuring the solutions are technically sound, meet operational requirements and are delivered on time.
Candidates should be customer focused and committed to delivering efficiencies through projects.
This is an important and busy position and you will be expected to manage many competing priorities and projects, working collaboratively with partners across the business to ensure the delivery of quality outcomes.
Experience of working within an ICT team and delivering solutions is essential along with sound working knowledge of housing management systems preferably ActiveH, interfacing systems and customer portals.
Aug 02, 2019
Full time
ICT Project Manager
Birmingham, Birmingham Business Park
Salary: £32,459 to £36,938
Permanent, Full Time
37 hours per week, Monday to Friday
Our client is one of the largest and most successful housing groups in the Midlands, providing around 30,000 homes with a turnover of £140 million per year.
At a time of considerable transformational change for the Group, they are looking to recruit an experienced ICT Project Manager to join the ICT team based at their head office.
The purpose of the role is to drive business projects through the development life-cycle, ensuring the solutions are technically sound, meet operational requirements and are delivered on time.
Candidates should be customer focused and committed to delivering efficiencies through projects.
This is an important and busy position and you will be expected to manage many competing priorities and projects, working collaboratively with partners across the business to ensure the delivery of quality outcomes.
Experience of working within an ICT team and delivering solutions is essential along with sound working knowledge of housing management systems preferably ActiveH, interfacing systems and customer portals.
Dynamics Specialist
Bedford
Full Time
Permanent
Circa £45,000
Amongst the other amazing things they do, our client is a dynamic and ambitious Housing Association based in Bedford, operating throughout the Oxford to Cambridge growth arc. They have in excess of 18,500 homes and employ over 400 staff.
Our client is currently going through a period of ambitious transformational change. Microsoft Dynamics is at the heart of this change, enabling them to re-engineer their processes, with a focus on automation and digital first solutions. They currently have an exciting opportunity for a Dynamics Specialist to support them in the next phase of their development programme. You’ll be responsible for developing, implementing and enhancing solutions within Microsoft Dynamics and providing 3rd line application support.
You will thrive in this role if you have:
Experience of configuration and customisation within Microsoft Dynamics
Experience of delivering technical projects
Experience of second or third line application support
Excellent communication skills
Excellent problem-solving skills
And it would be an added bonus if you have:
Experience of developing plugins
Experience of application integration
Knowledge of web technologies
Knowledge of SharePoint
Experience from within social housing
Amongst what our client offers in return is:
Circa £45,000 depending on skills
28 days holiday (PLUS Bank Holidays!)
Contributory pension scheme
Private health care
Opportunities for development and professional training
Discounted gym membership
Retail discount scheme
Closing date - Sunday 25th August
Interview date - Week commencing 2nd September although some interviews may be held earlier.
Our client reserves the right to close this recruitment down should a suitable candidate be identified before the closing date. On this basis we would advise that applications are submitted as soon as possible.
Strong Configuration and Customisation experience in Microsoft Dynamics
Comfortable creating and amending workflow, business process flow and associated entities
Fast learning, analytical problem solver
Excellent communication and stakeholder management skills
Comfortable working on multiple projects and tasks in parallel
Aug 02, 2019
Full time
Dynamics Specialist
Bedford
Full Time
Permanent
Circa £45,000
Amongst the other amazing things they do, our client is a dynamic and ambitious Housing Association based in Bedford, operating throughout the Oxford to Cambridge growth arc. They have in excess of 18,500 homes and employ over 400 staff.
Our client is currently going through a period of ambitious transformational change. Microsoft Dynamics is at the heart of this change, enabling them to re-engineer their processes, with a focus on automation and digital first solutions. They currently have an exciting opportunity for a Dynamics Specialist to support them in the next phase of their development programme. You’ll be responsible for developing, implementing and enhancing solutions within Microsoft Dynamics and providing 3rd line application support.
You will thrive in this role if you have:
Experience of configuration and customisation within Microsoft Dynamics
Experience of delivering technical projects
Experience of second or third line application support
Excellent communication skills
Excellent problem-solving skills
And it would be an added bonus if you have:
Experience of developing plugins
Experience of application integration
Knowledge of web technologies
Knowledge of SharePoint
Experience from within social housing
Amongst what our client offers in return is:
Circa £45,000 depending on skills
28 days holiday (PLUS Bank Holidays!)
Contributory pension scheme
Private health care
Opportunities for development and professional training
Discounted gym membership
Retail discount scheme
Closing date - Sunday 25th August
Interview date - Week commencing 2nd September although some interviews may be held earlier.
Our client reserves the right to close this recruitment down should a suitable candidate be identified before the closing date. On this basis we would advise that applications are submitted as soon as possible.
Strong Configuration and Customisation experience in Microsoft Dynamics
Comfortable creating and amending workflow, business process flow and associated entities
Fast learning, analytical problem solver
Excellent communication and stakeholder management skills
Comfortable working on multiple projects and tasks in parallel
South Yorkshire Housing Association (SYHA) is an award winning not-for-profit organisation passionate about housing and supporting people to LiveWell, Settle at home and realise their potential. A Sunday Times Best 100 Not for Profit organisation to work for and IiP Gold standard, we are a forward thinking, innovative and ambitious organisation. We currently own and manage over 6000 properties, support over 1600 vulnerable customers in care and supported housing projects and employ nearly 500 people.
Do you have Project Management experience? Are you passionate about delivering new ways of working?
Based in the Computer Services Department, we are seeking to recruit a Project Manager to lead on the implementation of our Housing Management (CX), Assessment Management (Keystone) and Repairs systems (CX Contractor).
You will be an excellent communicator both verbally and in writing, will thrive under pressure and most importantly care about how we deliver digital services to a diverse range of customers.
Our ideal candidate will have:
Excellent Project Management skills and be able to manage their own workload.
Experience in using systems to a high standard
Ability to exert influence cross across departments in the delivery of strategic objectives
Experience of working with stakeholders
Demonstrate an understanding of risk management
Some of SYHA’s benefits
Generous holiday entitlement – 27 days annual leave, statutory bank holidays, plus an additional 4 SYHA days
Flexible working options including Flexi Time, Condensed Hours, Part Time
Excellent training including free annual training and ongoing professional development including a leadership academy
Excellent benefits including SYHA Rewards - employee discount scheme, which offers cash back and shopping discounts
Westfield Health (employer paid)
Starting Salary: Starting salary of £32,981, plus generous holidays entitlement and benefits
Working Hours: Monday – Friday, 37 hours per week
To Apply: Please apply on our career website http://www.syha-careers.co.uk/vacancies . Complete the application form, questions and submit a copy of your CV. Please refer to the Job Description and Guidance Notes documents.
For an informal discussion contact: Natalie Marsh – Business Solutions Manager – 0114 2900262 or n.marsh@syha.co.uk
Closing Date: Tuesday 27th August 2019 - Midnight
Interview Date: Monday 2nd September 2019
Jul 31, 2019
Full time
South Yorkshire Housing Association (SYHA) is an award winning not-for-profit organisation passionate about housing and supporting people to LiveWell, Settle at home and realise their potential. A Sunday Times Best 100 Not for Profit organisation to work for and IiP Gold standard, we are a forward thinking, innovative and ambitious organisation. We currently own and manage over 6000 properties, support over 1600 vulnerable customers in care and supported housing projects and employ nearly 500 people.
Do you have Project Management experience? Are you passionate about delivering new ways of working?
Based in the Computer Services Department, we are seeking to recruit a Project Manager to lead on the implementation of our Housing Management (CX), Assessment Management (Keystone) and Repairs systems (CX Contractor).
You will be an excellent communicator both verbally and in writing, will thrive under pressure and most importantly care about how we deliver digital services to a diverse range of customers.
Our ideal candidate will have:
Excellent Project Management skills and be able to manage their own workload.
Experience in using systems to a high standard
Ability to exert influence cross across departments in the delivery of strategic objectives
Experience of working with stakeholders
Demonstrate an understanding of risk management
Some of SYHA’s benefits
Generous holiday entitlement – 27 days annual leave, statutory bank holidays, plus an additional 4 SYHA days
Flexible working options including Flexi Time, Condensed Hours, Part Time
Excellent training including free annual training and ongoing professional development including a leadership academy
Excellent benefits including SYHA Rewards - employee discount scheme, which offers cash back and shopping discounts
Westfield Health (employer paid)
Starting Salary: Starting salary of £32,981, plus generous holidays entitlement and benefits
Working Hours: Monday – Friday, 37 hours per week
To Apply: Please apply on our career website http://www.syha-careers.co.uk/vacancies . Complete the application form, questions and submit a copy of your CV. Please refer to the Job Description and Guidance Notes documents.
For an informal discussion contact: Natalie Marsh – Business Solutions Manager – 0114 2900262 or n.marsh@syha.co.uk
Closing Date: Tuesday 27th August 2019 - Midnight
Interview Date: Monday 2nd September 2019
We have an exciting opportunity for a senior IT professional to join Midland Heart as our Director of IT. This dynamic role is responsible for the delivery of our IT strategy and leading the IT team to enable the efficient implementation and delivery of our business objectives.
You will be an experienced IT leader who connects with our purpose and mission. Working closely with decision makers in other departments you will deliver our strategy to implement cost-effective technology solutions, enabling change and improving business performance. This role is very much about continuing the great work already underway on technological transformation with a roadmap on which to build further.
As part of our leadership team, you will work with the Executive Team and Board on the application and use of technology that delivers services, facilitates change and fulfils our ambitions - ensuring that the overall corporate objectives of the organisation are being met.
Our ideal candidate? You will have some knowledge of our sector but that’s not essential. More important to us is that you are ambitious about the value a highly functioning IT Department can add to a business; and have proven experience of delivering this. You will be a technical expert who has the ability to roll your sleeves up when needed to deliver business outcomes. Inheriting a clear roadmap for our technological transformation, you will have the scope and freedom to build on that further to enable great outcomes for our customers and colleagues. A willingness and ability to work collaboratively across our business is essential; as is the ability to receive and give constructive feedback. The ability to lead your team to deliver what we say we will, is essential. Engaging the team and inspiring them to deliver a first-class service is key to the role.
What can we offer you? We are a flexible employer, focussed on outputs. Based at our Bath Row office in the centre of Birmingham, this role is offered on a permanent basis with a competitive salary, plus a car allowance. Alongside a generous leave entitlement, you will have access to PHI, generous pension arrangements, and a range of voluntary and salary sacrifice benefits.
Interested? Please read the 'Information for Candidates' pack (linked below) for further details. For a confidential discussion, you are able to contact Anna Simpson (Executive Director of Finance & Resources) via 0121 654 6698 or Anna.Simpson@midlandheart.org.uk .
To apply, please click 'Apply Now' above and submit a comprehensive CV setting out your career history, with responsibilities and achievements, with a cover letter of no more than 2 pages which clearly explains how you think you meet the requirement of this role.
Recruitment Agencies please note that we do not accept speculative CVs and should one be submitted, we will assume the candidate is our own.
Jul 29, 2019
Full time
We have an exciting opportunity for a senior IT professional to join Midland Heart as our Director of IT. This dynamic role is responsible for the delivery of our IT strategy and leading the IT team to enable the efficient implementation and delivery of our business objectives.
You will be an experienced IT leader who connects with our purpose and mission. Working closely with decision makers in other departments you will deliver our strategy to implement cost-effective technology solutions, enabling change and improving business performance. This role is very much about continuing the great work already underway on technological transformation with a roadmap on which to build further.
As part of our leadership team, you will work with the Executive Team and Board on the application and use of technology that delivers services, facilitates change and fulfils our ambitions - ensuring that the overall corporate objectives of the organisation are being met.
Our ideal candidate? You will have some knowledge of our sector but that’s not essential. More important to us is that you are ambitious about the value a highly functioning IT Department can add to a business; and have proven experience of delivering this. You will be a technical expert who has the ability to roll your sleeves up when needed to deliver business outcomes. Inheriting a clear roadmap for our technological transformation, you will have the scope and freedom to build on that further to enable great outcomes for our customers and colleagues. A willingness and ability to work collaboratively across our business is essential; as is the ability to receive and give constructive feedback. The ability to lead your team to deliver what we say we will, is essential. Engaging the team and inspiring them to deliver a first-class service is key to the role.
What can we offer you? We are a flexible employer, focussed on outputs. Based at our Bath Row office in the centre of Birmingham, this role is offered on a permanent basis with a competitive salary, plus a car allowance. Alongside a generous leave entitlement, you will have access to PHI, generous pension arrangements, and a range of voluntary and salary sacrifice benefits.
Interested? Please read the 'Information for Candidates' pack (linked below) for further details. For a confidential discussion, you are able to contact Anna Simpson (Executive Director of Finance & Resources) via 0121 654 6698 or Anna.Simpson@midlandheart.org.uk .
To apply, please click 'Apply Now' above and submit a comprehensive CV setting out your career history, with responsibilities and achievements, with a cover letter of no more than 2 pages which clearly explains how you think you meet the requirement of this role.
Recruitment Agencies please note that we do not accept speculative CVs and should one be submitted, we will assume the candidate is our own.
FLS, FAST LEAN SMART, is a technology leader in the development and implementation of real-time appointment scheduling, route optimisation and mobile workforce management solutions for medium and large field service organisations. Social housing is a key target market and we offer the choice of licensed solution or software as a service provided by FLS. Customers are typically live within weeks and achieve dramatic results which makes this an exciting technology to work with, for example SKY in Europe are now completing twice as many jobs per engineer per day, HomeServe is attending appointments 25% quicker. FLS UK has proven successful winning and deploying customer solutions with a small team backed by further resources from Germany and is now at an exciting growth stage and hiring a Senior Solutions Consultant who will work with customers to deliver new solutions and ensure they achieve maximum benefit and satisfaction with their choice of FLS. This is a varied role which requires technical ability, understanding of field service processes and flexibility. It also offers a high degree of autonomy and job satisfaction from working with leading edge technology in an entrepreneurial environment where you can make your mark. This role offers excellent earning potential and career progression.
ROLE DESCRIPTION A key objective for the successful candidate will be to ensure customers achieve maximum possible benefit from FLS solutions and are highly satisfied with the system reliability and consulting services received. This requires business analysis and customer liaison skills. With training in FLS technology, including flagship products FLS VISITOUR and FLS MOBILE, the Solution Consultant activities include:
Utilise your deep product understanding and apply this to how best to address customer needs.
System configuration, testing and go-live for new customer deployments.
Testing customer configurations of new releases prior to installation.
Preparation of system demonstrations and tests with customer data.
Assist the support team when required.
The successful candidate will work from home with occasional travel to customer sites. There is a high degree of interaction with colleagues with regular two day meet up session / workshops. Product training will be provided in the UK and in Germany. EXPERIENCE, EXPERTISE AND PERSONAL ATTRIBUTES REQUIRED
Minimum 2 years’ experience of field service management, schedule optimisation or mobile applications IT software solution deployment, either with a solutions provider or working for a field service organisation.
Strong problem solving ability, analytical skills and good time management are required.
Excellent written and verbal English, able to articulate concisely with enthusiasm and clarity.
Quickly establishes credibility, trust and rapport with customers and colleagues at all levels.
Takes personal responsibility, with a flexible “can do, will do, whatever it takes” attitude.
Must be an existing resident in the UK
Hold a full valid driving licence and passport
TECHNICAL SKILLS REQUIRED
Knowledge of SQL and relational databases
Proficient with MS Office, especially Excel, Word and Outlook
Understanding of SOAP / XML Web services
Jul 26, 2019
Full time
FLS, FAST LEAN SMART, is a technology leader in the development and implementation of real-time appointment scheduling, route optimisation and mobile workforce management solutions for medium and large field service organisations. Social housing is a key target market and we offer the choice of licensed solution or software as a service provided by FLS. Customers are typically live within weeks and achieve dramatic results which makes this an exciting technology to work with, for example SKY in Europe are now completing twice as many jobs per engineer per day, HomeServe is attending appointments 25% quicker. FLS UK has proven successful winning and deploying customer solutions with a small team backed by further resources from Germany and is now at an exciting growth stage and hiring a Senior Solutions Consultant who will work with customers to deliver new solutions and ensure they achieve maximum benefit and satisfaction with their choice of FLS. This is a varied role which requires technical ability, understanding of field service processes and flexibility. It also offers a high degree of autonomy and job satisfaction from working with leading edge technology in an entrepreneurial environment where you can make your mark. This role offers excellent earning potential and career progression.
ROLE DESCRIPTION A key objective for the successful candidate will be to ensure customers achieve maximum possible benefit from FLS solutions and are highly satisfied with the system reliability and consulting services received. This requires business analysis and customer liaison skills. With training in FLS technology, including flagship products FLS VISITOUR and FLS MOBILE, the Solution Consultant activities include:
Utilise your deep product understanding and apply this to how best to address customer needs.
System configuration, testing and go-live for new customer deployments.
Testing customer configurations of new releases prior to installation.
Preparation of system demonstrations and tests with customer data.
Assist the support team when required.
The successful candidate will work from home with occasional travel to customer sites. There is a high degree of interaction with colleagues with regular two day meet up session / workshops. Product training will be provided in the UK and in Germany. EXPERIENCE, EXPERTISE AND PERSONAL ATTRIBUTES REQUIRED
Minimum 2 years’ experience of field service management, schedule optimisation or mobile applications IT software solution deployment, either with a solutions provider or working for a field service organisation.
Strong problem solving ability, analytical skills and good time management are required.
Excellent written and verbal English, able to articulate concisely with enthusiasm and clarity.
Quickly establishes credibility, trust and rapport with customers and colleagues at all levels.
Takes personal responsibility, with a flexible “can do, will do, whatever it takes” attitude.
Must be an existing resident in the UK
Hold a full valid driving licence and passport
TECHNICAL SKILLS REQUIRED
Knowledge of SQL and relational databases
Proficient with MS Office, especially Excel, Word and Outlook
Understanding of SOAP / XML Web services
