16 jobs found

Newcastle Office or Home Based Competitive Salary and Benefits Background At a time of buoyant activity and growth for the business, we’re looking for a talented, energetic and commercial Head of Legal to lead our in house Legal Team through the next phase of growth. Orchard’s Legal team consists also of an In-House Solicitor and a Contracts Administrator. In this role you will provide leadership and counsel at all levels of the business and help to protect and drive Orchard forward in an increasingly complex and technical marketplace. Job Summary Reporting to the Services Delivery Manager, you will play a significant role in delivering implementation and business consultancy services, working directly with customers to advise and guide them through the full project life cycle, helping them to achieve the optimum solution to meet their business requirements in a cost effective and efficient manner. The role of the Service Delivery Consultant is wide ranging, challenging and rewarding. You will be working within the Service Delivery Team on all stages of new business and existing customer projects and support, providing: Business analysis, requirements gathering, process mapping and solution design Systems implementation and migration Consultancy services, training and support Bespoke system configuration using Orchard’s BPM Toolkit Key Skills and Experience Essential Extensive knowledge of querying datasets with demonstrable experience (ideally using SQL) Extensive knowledge of reporting solutions with demonstrable experience (Business Objects, Crystal Reports, SSRS, Power BI) Experience of migrating data between different sources of data Ability to consult on business intelligence strategies and solutions Positive, proactive and self-motivated with excellent interpersonal, communication and organisational skills Capable of working as part of a team or alone with minimal supervision Flexible attitude with excellent time management skills, willing to work away from home and outside of core hours A quick learner who proactively looks to develop own knowledge Capable of delivering messages clearly and concisely, in line with the audiences expectations and knowledge Capable of delivering effective meetings and workshops, documenting them appropriately Capable of demonstrating software solutions, effectively presenting themselves, the company and the product Excellent computer skills with a good working knowledge of office based products Capable of building and maintaining good collaborative working relationships with key stakeholders Capable of working under pressure to achieve deadlines, manage expectations and change control Desirable Excellent knowledge of the housing sector with demonstrable experience of working with housing software solutions, either for or with Local Authorities, ALMO’s or Housing Associations Knowledge and demonstrable experience of Orchard’s software solutions, including Orchard’s BPM Toolkit Knowledge and demonstrable experience of configuring database driven web based solutions Knowledge of HTML, XML, Web Services Awareness of Data Protection legislation Previous experience in a consultancy role with strong commercial awareness Good working knowledge of PRINCE2 or similar Project Management Methodology Good working knowledge of the ITIL Service Management Framework Qualifications Essential Full UK Driving License Desirable Business Analysis, Requirements Gathering, Modelling Business Processes or similar certifications Querying Data with Transact-SQL or similar certification PRINCE2 Foundation or Practitioner ITIL Foundation, Intermediate or Practitioner Salary and Other Benefits Package commensurate with skills and experience Company pension scheme Permanent health insurance and life assurance Westfield Health Cash Plan Scheme 25 days holiday and an additional Birthday holiday To apply for this role, please email with a CV and covering letter. The company reserves the right to vary or amend the duties and responsibilities of the post holder at any time according to the needs of the company’s business

Web Improvement Support Officer (.Net Developer)      Ref: F9104 £35,829 to £38,319 per annum (Inclusive of London Fringe Weighting and Car Allowance) 37 hours per week Dacorum Borough Council is looking for a .Net Developer with experience of developing in Microsoft .NET Technologies such as C#, MVC, ASP.NET. We are transforming the way we work and technology is at the heart of this. In the last 2 years we’ve moved to a state of the art new office and worked hard to make our services digital by default, including the delivery of a portal for our residents built in-house. As a Web Improvement Support Officer you will play a key role, building web based systems both for our staff and for our residents. You’ll also support the wider work of this high performing Web Team as it delivers our Digital Strategy. As Web Improvement Support Officer, you would be responsible for: Working as part of our web development team to help the Council transform service delivery. Developing, implementing and improving online services using ASP.NET, Microsoft Internet Information Server, XML Web Services, and Microsoft SQL Server. Developing our ability to analyse and report on data in our systems. Collecting and analysing website/intranet usage statistics and using them to enable and implement continuous improvement. Providing guidance to members of staff on use of systems. More details available in full Job Description You should be confident, forward thinking, committed to improving the way things work and looking to grow your skills as a developer. An ability to solve problems is a must. You need to be able to work as part of a team as well as taking on individual responsibilities. A check will be undertaken with the Disclosure and Barring Service to ensure that you have no relevant convictions.   Closing date: Sunday 10 March 2019 For full details please visit our website at www.dacorum.gov.uk/home/jobs-and-careers  

Are you a commercially minded management accounting professional who’s ready to take your career to the next level? Do you want to join a sector leading, financially strong organisation that ensures a proportion of its c. £190million turnover is invested in developing its talent? Joining us as a Management Accountant, you’ll not only produce robust and accurate monthly management accounts including variance analysis for designated areas of our organisation, but also identify trends and provide meaningful budget performance feedback and commentary on our financial performance. You will also facilitate forecasting and support the annual budget setting process – ensuring operational managers have the financial information and support required to monitor their spending and contributing towards our maintaining our c.39% operating margin. With line management responsibility for an Assistant Management Accountant, this is also a fantastic opportunity to develop your leadership and team development experience, within a supportive organisation which aims to develop our managers whenever possible. In return, you’ll be part of a finance team that is embedding a culture of knowledge sharing, development and continuous improvement. You’ll be given the opportunity to take advantage of professional development opportunities, contribute to finding efficiencies in ways of working as a team and gain exposure our wider finance function. Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential. Our ideal candidate? You’ll be a qualified or part-qualified management (ACA / CA / ACCA / ACMA) or possess significant management accounting experience within a complex organisation. You’ll also demonstrate hands-on experience of producing budgets and management accounts with commentary tailored to various audiences, along with the ability to write clear and concise reports. You’ll be driven, motivated to learn and have a dynamic approach which is adaptable to change - coupled with a proactive approach and ability to use your own initiative. Importantly you’ll be an honest, open and approachable team player who is willing to take on new challenges and support the wider management accounting team when required. Interested? To apply, please register on our candidate portal and submit a comprehensive CV alongside a cover letter of no more than 2 pages, clearly explaining how you meet the requirements of this role and which demonstrates your career achievements. Closing date for receipt of completed applications is midnight on 7th March 2019. Recruitment Agencies please note that we do not accept speculative CVs and should one be submitted, we will assume the candidate is our own.

Passionate about delivering new, modernised ways for customers to manage and interact with a service that significantly impacts their quality of life? Or driving projects that streamline business systems and processes to ensure colleagues can provide these services to the highest possible standard? If so we’re seeking 2 x Project Managers, each specialising in digital or business change, to join our recently formed future-facing Technology & Transformation Team. Playing to your specialism and strengths you’ll drive either a range of business critical, technology enabled projects (including the development of mobile applications for use by customers and colleagues alike) or business change projects that ensure our organisation remains a market leader. As an organisation, we’ve heavily invested in the skills and resources needed to deliver our ambitious projects, meaning you’ll be very much part of a project ‘team’ – never sitting more than a few desks away from the project’s technical talent!  Our ideal candidates? We’re keen to meet qualified (Prince2, Agile, APMP or similar) Project Managers with hands-on experience of managing the entire project lifecycle to deliver digital and/or business change projects on-time and within budget. Stakeholder management and the ability to build strong working relationships with project resources and executive sponsors is essential. You’ll therefore demonstrate the ability to maintain clear and concise communication throughout the project life cycle and when required, the ability to influence others and secure co-operation or ‘buy-in’. As a Transformation Team we embrace change when needed. Hence you should be ready to challenge existing approaches, identify opportunities and suggest improvements that will lead to more effective and efficient ways of working, not only in the delivery of projects but all aspects of work. Why project manage at Midland Heart?   We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential. Interested? To apply, please register on our candidate portal and submit a comprehensive CV alongside a cover letter of no more than 2 pages, clearly explaining how you meet the requirements of this role and which demonstrates your career achievements. Closing date for receipt of completed applications is 4th March 2019 however, suitable candidates will be invited to an assessment shortly after our receipt of their application. We reserve the right to close applications before the above date, should we successfully appoint to all available posts. Recruitment Agencies please note that we do not accept speculative CVs and should one be submitted, we will assume the candidate is our own.

Do you have what it takes to join our team of Service Delivery Coordinators, who have the challenging role of providing effective administrative support to our in-house maintenance team – ensuring a service delivery is timely, cost effective, customer focused and legislatively compliant whilst achieving contract SLAs and KPIs? As a Service Delivery Coordinator, you’ll work closely with our in-house maintenance teams, as well as colleagues across Midland Heart, to ensure that customers are provided with a seamless service and a high level of customer care during every aspect of the service. You’ll deliver excellent administrative support in-line with Midland Heart policies and procedures including the processing of orders, invoices and other contract documentation; assisting in the production of monthly team KPI’s and weekly statistics; investigating and approving supply chain invoices within agreed limits; as well as attending meetings as necessary and provide support producing minutes, action point and summary notes as required. Our ideal candidate? You’ll be a dynamic thinker with excellent administrative skills - someone who strives under pressure and has the ability to manage a large and varied work load with competing priorities and deadlines. You should have some experience within a similar role, through which you would have developed some basic technical knowledge of domestic repairs and maintenance. Importantly, you’ll have the excellent stakeholder manager skills required to communicate with Multi-skilled Trade Operatives, operational managers and tenants alike. Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.Interested? Interested? To apply, please register on our candidate portal and submit a comprehensive CV setting out your career history with a cover letter of no more than two pages, clearly explaining how you think you meet the requirements of this role and demonstrating your career achievements. Applications close at midnight on 13th February 2019.

Health & Safety – to us it’s more than a box ticking exercise. It’s part of our People Strategy and integral in safeguarding our position as a safe and compliant, sector leading employer and provider of services. We’re inviting health & safety professionals who share this belief to apply for our Health & Safety Advisor role and further their career within an organisation that invests in talent.  Working closely with our Group Health & Safety Assurance Manager, you’ll play a key role in the hands-on implementation of our H&S Strategy; ensuring our compliance with all relevant health & safety legislation, guidance and best practice. With responsibilities including undertaking audits and inspections in a variety of housing areas, producing H&S performance data and analysis and assisting in/leading on the investigation of accidents this is a great opportunity to practically apply your H&S knowledge and develop your experience. Our ideal candidate? Although we value previous experience, more important to us is a demonstrable energy and drive to proactively nurture a positive health and safety culture within our organisation - underpinned by sound technical knowledge of H&S legislation and best practice, audit and inspection processes and reporting requirements, as well as H&S management systems and investigation techniques. Our ideal candidate will therefore hold a NEBOSH Certificate or relevant safety management and/or enforcement degree, or be nearing completion of a formal H&S qualification. Importantly, we’re seeking an individual with the excellent communication skills required to build strong relationships with internal and external stakeholders to coach and enable colleagues and partners to meet their health and safety responsibilities. Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential. Interested? To apply, please register on our candidate portal and submit a comprehensive CV setting out your career history with a cover letter of no more than two pages, clearly explaining how you meet the requirements of this role and demonstrating your career achievements. Applications close at midnight on 25th February 2019. Recruitment Agencies please note that we do not accept speculative CVs and should one be submitted, we will assume the candidate is our own.

Newcastle Competitive salary and benefits A fantastic opportunity has arisen at Orchard in Newcastle. If you are looking to be part of a forward thinking dynamic team, where you are able to deliver first class customer service as well as offering 2nd and 3rd line technical support to customers, this is the ideal position for you. We adopt a refreshing approach to employment and recognise hard work and integrity. Due to our continued success and the solutions we provide, the Managed Service and Technical Consultancy Team are looking to expand both in numbers and the services. The team provides Technical services and consultancy to new and existing customers, in relation to our solutions. This includes providing 2nd line support and providing consultancy and installation services to our customer base. The Technical Engineer will be involved in delivering services such as installation, configuration, system administration and support to our customer base and also involves providing Technical services and support internally. The successful candidate will be heavily involved in delivering first class face to face customer service as well as services including installation, configuration, system administration and general support to our customer base. This role may also involve providing Technical services and support internally. Principal Responsibilities: Deliver effective technical support within a support environment internally and to our  customer base. Manage the efficient delivery of technical support, adhering to customer service level agreements. Deliver effective system administration services within a pro-active support environment to our Managed Service customers, working to contracted service level agreements. Assist in the provision of tender responses to potential customers. Provide technical assistance in the areas of application development. To work towards consistently improving team and company standards in all areas of operations such as teamwork, communication, documentation, technical proficiency and professionalism. Deliver on-site installation, upgrade and technical consultancy services which may involve travel To seek to maintain technical awareness of supported technologies. Participate in Team meetings. Pre-requisites: The suitable candidate will be: Qualified to Industry Standard Accreditation and/or Industry Standard Training in the relevant technology platforms and applications Prepared to work evenings and weekends when necessary Be part of a standby rota - typically one week per month Have experience of working in a support environment and to Service Level Agreements Experienced in providing technical support directly to customers, both on-site and telephone Experienced in working with the following technologies: Microsoft Windows Server Platform SQL VMware Citrix Server Build and Development Hold a UK Drivers Licence Salary and Other Benefits Basic salary commensurate to skills and experience Membership of the Company group income protection and death in service benefit schemes, and Westfield Health benefits. You will have the option to join the company pension scheme.

Our driven social housing development team is seeking an experienced Project Manager (Business Development) to play a pivotal role in delivering against our ambitious target of developing 600 new homes per year. You will be at the forefront of developing and delivering our New Business development programme, focussing on building the pipeline of 3,000 completions by March 2024 as part of a dynamic team. This is an opportunity to demonstrate your knowledge and experience of the pre-contract stage of housing development, taking a proactive approach to securing new business – seeking, pursuing and securing new land and housing opportunities to meet the targets set out within our Housing Delivery Strategy. You’ll demonstrate excellent negotiation skills with both internal and external stakeholders, developing and maintaining integral professional relationships with key project contacts, including vendors and developers, whilst working closely with the Development Construction team to ensure a smooth handover. Given the ambitious nature of this role, we require a focused and passionate New Business Development professional who enjoys working in a very fast-paced, challenging but ultimately rewarding role and organisation. You should ideally possess a relevant housing or construction qualification, related to the housing association sector, or have equivalent experience of working in a development or property related role. For this role you will be required to travel as required, you will be required to hold a current UK driving licence. Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential. Interested? To apply, please register on our candidate portal and submit a comprehensive CV setting out your career history with a cover letter of no more than two pages, clearly explaining how you think you meet the requirements of this role and demonstrating your career achievements. Closing date for receipt of completed applications is 6th February 2019. We reserve the right to close applications prior to this date, should the need arise. Interviews will provisionally take place week commencing 18th February 2019. Recruitment Agencies please note that we do not accept speculative CVs and should one be submitted, we will assume the candidate is our own.

The Role? We’re seeking a Contact Centre Resource Officer to support our Customer Hub – a highly dedicated team who are a key point of contact for our 70,000 tenants. As our Contact Centre Resource Officer you will support the delivery of excellent customer service by monitoring, analysing and reacting to Customer Service Officer staffing levels, inbound call volumes and service demand to reduce customer call queues and ensure an efficient and positive customer experience.   Utilising our workforce management application, you will proactively maintain and monitor work schedules and take responsibilities for managing absences; tying this information in with call volume and resource forecasts to report any deviations to operation manager and drive service optimisation. Our ideal candidate? We’re seeking an individual with previous experience of contact / call centre resource management within a fast-paced environment. You should have experience of real-time service monitoring, with the proven ability to implement the best course of remedial action to support service delivery, utilising your strong knowledge of resource planning and scheduling methodologies. Importantly, you should also have strong numerical reasoning skills with the ability to track service level performance, identify and report trends using PowerPoint and Excel. Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential. Interested? To apply, please register on our candidate portal attaching a CV which provides a comprehensive overview of your career history and achievements. In addition, in place of a cover letter, please upload your answer to the following question, which will contribute to the success of your application: Please describe a time, when you have forecasted a significant, previously unforeseen increase in demand on you contact / call centre. How did you manage this increase in demand and ensure that key performance indicators continued to be met? Please be advised that failing to provide an answer to the above will result in your application being declined. Closing date for receipt of completed applications is 11th February 2019. Please be advised that we reserve the right to close applications early should the need arise. Recruitment Agencies please note that we do not accept speculative CVs and should one be submitted, we will assume the candidate is our own.

Newcastle Office/ Home Based  Competitive Salary and Benefits   Job Role Reporting to the Services Delivery Manager, you will be responsible for providing a full range of support and consultancy services to our customers who use our products for the delivery and management of their services. The role of the Support Delivery Consultant is wide ranging, challenging and rewarding. You will be working within the Service Delivery Team, taking a proactive approach which will involve taking full ownership of support incidents, managing resolutions with the resources made available to you and where necessary, establishing remote connections to customer systems to identify pertinent information and where appropriate, making configuration changes to achieve a resolution for the customer. About Orchard Orchard  is a business full of great, talented people, which is based at the heart of Newcastle city centre in vibrant office space. We are constantly working to ensure that we create a happy environment for our staff to learn and develop. We operate within an incredibly important sector, with our customers providing affordable homes to those often most in need of social housing. Our software and services can really help to improve the lives of those in need. We believe in recognising that our people have valuable skills to help our business to succeed and enjoy celebrating our shared successes. Principal Responsibilities Take full ownership of support incidents, identifying cause and resolution, offering clear explanations to the customer within timeframes as detailed in our service level agreements Update key stakeholders on a regular basis throughout the life of the support incident Record all actions relating to support incidents in a clear and concise manner Work with teams and individuals across the company to identify resolutions which maybe outside of your knowledge Continuously strive to improve the level of support services provided to our customers Provide expert implementation and business consultancy services and training for Orchard’s solutions, both on and off site, in accordance with project documentation, implementation guidelines and quality standards Take ownership of tasks assigned, striving to deliver the best possible service Demonstrate Orchard’s solutions to prospective and existing customers, proposing recommendations to meet their business requirements Produce and maintain internal and customer facing documentation to a high standard, including solution designs, project documentation, user and configuration guides and technical specifications Follow project plans as agreed with customers, project managers and the Project Management Office (PMO), escalating any issues affecting project delivery Provide feedback to Product Management and Development regarding issues that arise during service delivery Contribute to the product development roadmap and strategy, helping to identify product gaps, suggesting enhancements and new solutions in line with sector and legislation changes Communicate effectively with customers in a timely manner, providing documentation, updates and timescales for service delivery Work with the Services Delivery Manager to identify new and innovative ways to deliver existing and new services Keep abreast of your industry knowledge, supporting and training colleagues where required Travel (incl. overnight stays) to customer sites, user groups and internal meetings as required in line with the company’s policies and guidelines Any other related duties and responsibilities as requested by the company Key Skills and Experience Essential Excellent knowledge of the housing sector with demonstrable experience of working with housing software solutions, either for or with Local Authorities, ALMO’s or Housing Associations  as well as an in depth knowledge of finance information systems and applications, preferably including OpenAccounts, eFinance and associated Advanced products. Positive, proactive and self-motivated with excellent interpersonal, communication and organisational skills Capable of working as part of a team or alone with minimal supervision Flexible attitude with excellent time management skills, willing to work away from home and outside of core hours where required A quick learner who proactively looks to develop own knowledge Capable of delivering messages clearly and concisely, in line with the audiences expectations and knowledge Capable of delivering effective meetings and workshops, documenting them appropriately Capable of demonstrating software solutions, effectively presenting themselves, the company and the product Excellent computer skills with a good working knowledge of Office based products Capable of building and maintaining good collaborative working relationships with key stakeholders Capable of working under pressure to achieve deadlines, manage expectations and change control Desirable Knowledge and demonstrable experience of Orchard’s software solutions Knowledge and demonstrable experience of configuring database driven web based solutions   Knowledge of HTML, XML, Web Services and SQL Previous experience in a support or consultancy role with a commercial awareness Good working knowledge of the ITIL Service Management Framework Qualifications Essential Full UK Driving License Desirable Business Analysis, Requirements Gathering, Modelling Business Processes or similar certifications Querying Data with Transact-SQL or similar certification ITIL Foundation, Intermediate or Practitioner Salary and Other Benefits Salary commensurate with skills and experience Company pension scheme Permanent health insurance and life assurance Westfield Health Cash Plan Scheme 25 days holiday and an additional Birthday holiday To apply for this role, please email hr@orchard-systems.co.uk with a CV and covering letter. The company reserves the right to vary or amend the duties and responsibilities of the post holder at any time according to the needs of the company’s business.

Newcastle Office Based  Competitive Salary and Benefits   Background At a time of buoyant activity and growth for the business, we’re looking for a talented, energetic and  commercial Head of Legal to lead our in house Legal Team through the next phase of growth. Orchard’s Legal team consists also of an In-House Solicitor and a Contracts Administrator. In this role you will provide leadership and counsel at all levels of the business and help to protect and drive Orchard forward in an increasingly complex and technical marketplace. Job Summary and Responsibilities Reporting to the COO, the Head of Legal has full responsibility for all legal and contractual matters relating to new and existing business tenders, suppliers, customers and professional advisera. The Head of Legal will be a key member of Orchard’s Co-Executive Team and will attend monthly Co-Executive meetings. In addition, this role will have key exposure to the Board, Executive Team and Heads of Service on all legal matters. The Head of Legal will also have responsibility for ensuring the Group complies with data protection legislation. Principal Responsibilities Legal and Contractual This is a high impact, commercially focused, senior legal role. In this role you will have full responsibility for all legal issues in the business, including: Assisting and supporting the Board in all legal and contractual matters Leading, drafting and the negotiation of the full range of Orchard contracts for software development and licencing, SaaS, PaaS, hosting, consultancy and service level agreements Responsibility for the continuous improvement and updating of Orchard’s legal agreements and processes Supporting due diligence projects and providing commercial analysis for any partnership arrangements and / or acquisitions Instructing and liaising with professional advisers and insurers as required Working with the In-house Solicitor to review and propose changes to contracts proposed by suppliers and prospects to ensure they best meet the requirements of Orchard and comply with obligations to third parties Providing company secretarial support as required Maintain a current knowledge of relevant developments in contractual law Leadership You will be responsible for leading and managing the Legal Team. You will support and develop the team and manage the allocation of work. Pre-requisites You should: Be a UK qualified lawyer with at least 7 years relevant PQE experience ideally with an IT/Software background, gained from either private practice or in-house positions. Have relevant experience of contract law in a commercial environment, ideally within the  IT/ Software domain. Be a strategic leader and have managed significant corporate initiatives. Be a capable and respected people manager (leader) who is also capable of rolling your sleeves up and getting things done. Be able to influence at the highest level internally and externally Be confident and professional when dealing with suppliers and customers Have excellent communication and organisational skills Be able to work under pressure and to tight timescales Have significant knowledge and understanding of data protection and intellectual property law Salary and Other Benefits Package commensurate with skills and experience Company pension scheme Permanent health insurance and life assurance Westfield Health Cash Plan Scheme 25 days holiday and an additional Birthday holiday To apply for this role, please email hr@orchard-systems.co.uk with a CV and covering letter. The company reserves the right to vary or amend the duties and responsibilities of the post holder at any time according to the needs of the company’s business

Newcastle or Home Based  Competitive Salary and Benefits   Job Role Working in a fast paced, successful software company, your role will be challenging, interesting and extremely rewarding. This role will report to the Product Design Team Leader, and will be responsible for voicing the needs of our customer regarding business and product goals. The role of the Product Owner is to actively engage with their team and show a commitment to helping build the best product possible. About Orchard Orchard  is a business full of great, talented people, which is based at the heart of Newcastle city centre in vibrant office space. We are constantly working to ensure that we create a happy environment for our staff to learn and develop. We operate within an incredibly important sector, with our customers providing affordable homes to those often most in need of social housing. Our software and services can really help to improve the lives of those in need. We believe in recognising that our people have valuable skills to help our business to succeed and enjoy celebrating our shared successes. Principal Responsibilities Operational Delivering the product roadmaps Representing how customers will use our product to internal teams Working closely with Product Managers to interpret roadmap requirements Writing the user stories and acceptance criteria with input from internal teams and customers Owning and prioritising their scrum team’s backlog Ensuring that the development team fully understand the story and acceptance criteria and the wider context for delivery Helping ensure sprints run efficiently and effectively to deliver the product Signing off that the functionality meets the need Ensuring features are understood across the organisation Assisting in providing content, product documentation and responding to tenders Helping triage and review items raised in the Ideas portal Ensuring the Privacy Impact Assessments are undertaken Being the point of contact for assigned product areas to explain the product use and business needs it supports May also be technical project manager on some projects Strategic Contributing towards the product strategy Working with the respective user groups to help resolve business issues and be a feed for themes of feature requests to product management. Recommending and helping implement process and framework improvements Not being afraid to say NO to clients and providing constructive feedback and recommendations for features / updates Desired Skills  Exposure to agile frameworks (Scrum, XP, Kanban, Lean) Understanding of Gherkin syntax for User Stories Exposure to User Story Mapping, Impact Mapping, MoSCoW & SWOT Experience of domain driven design Salary and Other Benefits Salary commensurate with skills and experience Company pension scheme Permanent health insurance and life assurance Westfield Health Cash Plan Scheme 25 days holiday and an additional Birthday holiday To apply for this role, please email hr@orchard-systems.co.uk with a CV and covering letter. The company reserves the right to vary or amend the duties and responsibilities of the post holder at any time according to the needs of the company’s business .

Newcastle Office/ Home Based  Competitive Salary and Benefits   Job Role Reporting to the Services Delivery Manager, you will be responsible for providing a full range of support and consultancy services to our customers who use our products for the delivery and management of their services. The role of the Support Delivery Consultant is wide ranging, challenging and rewarding. You will be working within the Service Delivery Team, taking a proactive approach which will involve taking full ownership of support incidents, managing resolutions with the resources made available to you and where necessary, establishing remote connections to customer systems to identify pertinent information and where appropriate, making configuration changes to achieve a resolution for the customer. About Orchard Orchard  is a business full of great, talented people, which is based at the heart of Newcastle city centre in vibrant office space. We are constantly working to ensure that we create a happy environment for our staff to learn and develop. We operate within an incredibly important sector, with our customers providing affordable homes to those often most in need of social housing. Our software and services can really help to improve the lives of those in need. We believe in recognising that our people have valuable skills to help our business to succeed and enjoy celebrating our shared successes. Principal Responsibilities Take full ownership of support incidents, identifying cause and resolution, offering clear explanations to the customer within timeframes as detailed in our service level agreements Update key stakeholders on a regular basis throughout the life of the support incident Record all actions relating to support incidents in a clear and concise manner Work with teams and individuals across the company to identify resolutions which maybe outside of your knowledge Continuously strive to improve the level of support services provided to our customers Provide expert implementation and business consultancy services and training for Orchard’s solutions, both on and off site, in accordance with project documentation, implementation guidelines and quality standards Take ownership of tasks assigned, striving to deliver the best possible service Demonstrate Orchard’s solutions to prospective and existing customers, proposing recommendations to meet their business requirements Produce and maintain internal and customer facing documentation to a high standard, including solution designs, project documentation, user and configuration guides and technical specifications Follow project plans as agreed with customers, project managers and the Project Management Office (PMO), escalating any issues affecting project delivery Provide feedback to Product Management and Development regarding issues that arise during service delivery Contribute to the product development roadmap and strategy, helping to identify product gaps, suggesting enhancements and new solutions in line with sector and legislation changes Communicate effectively with customers in a timely manner, providing documentation, updates and timescales for service delivery Work with the Services Delivery Manager to identify new and innovative ways to deliver existing and new services Keep abreast of your industry knowledge, supporting and training colleagues where required Travel (incl. overnight stays) to customer sites, user groups and internal meetings as required in line with the company’s policies and guidelines Any other related duties and responsibilities as requested by the company Key Skills and Experience Essential Excellent knowledge of the housing sector with demonstrable experience of working with housing software solutions, either for or with Local Authorities, ALMO’s or Housing Associations Positive, proactive and self-motivated with excellent interpersonal, communication and organisational skills Capable of working as part of a team or alone with minimal supervision Flexible attitude with excellent time management skills, willing to work away from home and outside of core hours where required A quick learner who proactively looks to develop own knowledge Capable of delivering messages clearly and concisely, in line with the audiences expectations and knowledge Capable of delivering effective meetings and workshops, documenting them appropriately Capable of demonstrating software solutions, effectively presenting themselves, the company and the product Excellent computer skills with a good working knowledge of office based products Capable of building and maintaining good collaborative working relationships with key stakeholders Capable of working under pressure to achieve deadlines, manage expectations and change control Desirable Knowledge and demonstrable experience of Orchard’s software solutions, including Orchard’s BPM   Toolkit Knowledge and demonstrable experience of configuring database driven web based solutions Knowledge of HTML, XML, Web Services and SQL Previous experience in a support or consultancy role with a commercial awareness Good working knowledge of the ITIL Service Management Framework Qualifications Essential Full UK Driving License Desirable Business Analysis, Requirements Gathering, Modelling Business Processes or similar certifications Querying Data with Transact-SQL or similar certification ITIL Foundation, Intermediate or Practitioner Salary and Other Benefits Salary commensurate with skills and experience Company pension scheme Permanent health insurance and life assurance Westfield Health Cash Plan Scheme 25 days holiday and an additional Birthday holiday To apply for this role, please email hr@orchard-systems.co.uk with a CV and covering letter. The company reserves the right to vary or amend the duties and responsibilities of the post holder at any time according to the needs of the company’s business.

Newcastle Office Based  Competitive Salary and Benefits   Job Role An exciting opportunity has arise for a Product Design Manager to join our successful software company. The role of a Product Design Manager will be challenging, interesting and extremely rewarding. This role will report to the Director of Development and Design, and will be responsible for creating an environment that enables the Product Owners and the User Experience/User Interface designers to flourish. About Orchard Orchard  is a business full of great, talented people, which is based at the heart of Newcastle city centre in vibrant office space. We are constantly working to ensure that we create a happy environment for our staff to learn and develop. We operate within an incredibly important sector, with our customers providing affordable homes to those often most in need of social housing. Our software and services can really help to improve the lives of those in need. We believe in recognising that our people have valuable skills to help our business to succeed and enjoy celebrating our shared successes. Principal Responsibilities Operational Line Manager for Product Owners and UX/UI designers Member of the design and development management team Representing how customers will use our product to internal teams Working closely with Product Management to interpret roadmap requirements and plan the delivery of them Ensure the outputs from their team such as user stories are to the required quality and completeness Helping ensure sprints run efficiently and effectively to deliver the product Assisting in providing content and product documentation Helping triage and review items raised in the Ideas portal Co-ordinating the Product Owners response to information requests and tenders Ensuring the Privacy Impact Assessments are undertaken May also be technical project manager on some projects Strategic Required to attend the co-executive team days Contributing towards the product strategy Working with the respective user groups to help resolve business issues and be a feed for themes of feature requests to product management. Recommending and helping implement process and framework improvements Not being afraid to say no  and providing constructive feedback and recommendations for features / updates Desired Skills Exposure to agile frameworks (Scrum, XP, Kanban, Lean) Understanding of Gherkin syntax for User Stories Exposure to User Story Mapping, Impact Mapping, MoSCoW & SWOT Experience of domain driven design Salary and Other Benefits Salary commensurate with skills and experience Company pension scheme Permanent health insurance and life assurance Westfield Health Cash Plan Scheme 25 days holiday and an additional Birthday holiday To apply for this role, please email hr@orchard-systems.co.uk with a CV and covering letter. The company reserves the right to vary or amend the duties and responsibilities of the post holder at any time according to the needs of the company’s business

Manifest Software Solutions have an exciting new position with a unique opportunity to work with a team who are the only dedicated systems integrator within the sector. The role is challenging but we can balance that with the fact you will be working with emerging technologies and vendors like ourselves who deliver solutions our customers are proud of. The use of terms "digital" and "innovative" are well publicised at the moment but genuinely describe what we do every day.  The role is technical consultant which means you will be working with our technical director as well as directly with our customers providing a complete consult, design and build service. In order to fulfil the requirements for this role you will have the following attributes A genuine techy Strong SQL Skills Business Analysis and future visualisation  Communicate at multiple levels with direct customer contact Self-motivated to deliver and exceed expectations Get in touch if you are interested and would like your next role to be vastly different to what you have been used to.

If you are interested in a move into consultancy, or in taking the next step in your ICT consultancy career, why not join our growing team as an ICT / Business Consultant? We are looking for talented individuals who are motivated by the variety of work and professional challenges that a career in consultancy offers. Our consultants work directly with Housing Association and Local Government clients as part of a multi-disciplinary team to undertake advisory assignments such as ICT and digital strategy reviews, options appraisals and business case development, systems and infrastructure procurement, and business process re-engineering. A good understanding of social housing and/or local government operations will be necessary, including the use of Housing Management and CRM systems, together with experience in business analysis. A technical IT background is not necessary, but experience in this area would be helpful – and an interest in digital transformation and an awareness of emerging technologies is essential. Experience and qualifications in project management would also be helpful. The role will be full time – based from your home, with a requirement to visit client locations and other UK locations for meetings. Although the role is being advertised as a full-time employee, fixed term consultancy arrangements would also be considered if preferred.  To apply, please submit a CV and covering statement telling us about yourself and why you might be suitable for the role.