This is an exciting opportunity to join the Tech and Change team as we expand the application support function with an additional Applications Support Analyst. You will be joining the team at an exciting time when we are making a significant investment in improving and modernising the technologies used across the organisation. The main purpose of this role will be the maintenance, update and continuous improvement of the organisation’s key IT business applications. Working with the existing Application Support Analyst you will make sure that the businesses requirements are being met by our current applications and that the vendors roadmap is aligned to the organisation’s future plans. You will also manage the testing of new or upgraded software making sure that suitable processes are in place and that they are followed by the rest of the team. Ideally you will have experience of working with at least some of the following housing management systems, finance and HR systems, 0365, SQL, Dynamics, Sharepoint, PowerBi. Reporting to the Service Delivery Manager and will work closely with the Service Desk Team Leader, Infrastructure Analyst and Technology Business Partners to help the team fulfil its purpose – “To enable people to fulfil their potential and realise the organisation’s outcomes through the secure and innovative use of technology”
About you: You will have significant experience of supporting large business applications both on and off premise. You will be a team player who is adept at managing multiple deadlines and multiple stakeholders. You will have an understanding of release and change management and be able to deliver a new application from project requirements to fully tested release to the business. Your communication skills will be exemplary as will your ability to translate often complex concepts to a non-technical audience. If you are interested in working for an organisation that is trying to make a difference to those in poverty then we would love to hear from you.
Feb 26, 2020
Full time
This is an exciting opportunity to join the Tech and Change team as we expand the application support function with an additional Applications Support Analyst. You will be joining the team at an exciting time when we are making a significant investment in improving and modernising the technologies used across the organisation. The main purpose of this role will be the maintenance, update and continuous improvement of the organisation’s key IT business applications. Working with the existing Application Support Analyst you will make sure that the businesses requirements are being met by our current applications and that the vendors roadmap is aligned to the organisation’s future plans. You will also manage the testing of new or upgraded software making sure that suitable processes are in place and that they are followed by the rest of the team. Ideally you will have experience of working with at least some of the following housing management systems, finance and HR systems, 0365, SQL, Dynamics, Sharepoint, PowerBi. Reporting to the Service Delivery Manager and will work closely with the Service Desk Team Leader, Infrastructure Analyst and Technology Business Partners to help the team fulfil its purpose – “To enable people to fulfil their potential and realise the organisation’s outcomes through the secure and innovative use of technology”
About you: You will have significant experience of supporting large business applications both on and off premise. You will be a team player who is adept at managing multiple deadlines and multiple stakeholders. You will have an understanding of release and change management and be able to deliver a new application from project requirements to fully tested release to the business. Your communication skills will be exemplary as will your ability to translate often complex concepts to a non-technical audience. If you are interested in working for an organisation that is trying to make a difference to those in poverty then we would love to hear from you.
This is an exciting opportunity to join the Tech and Change team in a newly created role of Service Desk Team Leader. You will be joining the team at an exciting time when we are making a significant investment in improving and modernising the technologies used across the organisation. The main purpose of this role is to manage the team of Service Desk Analysts. This involves all aspects of allocating work, monitoring performance and ensuring the correct processes are followed. Whilst this role involves line management of two members of staff it is still a technical, hands on role and will act as 2nd Line\Problem support and first escalation point for the Service Desk. The JRF/JRHT uses a wide range of technology and applications including O365, Azure, Windows OS, Citrix, Meraki, SharePoint, PowerBi, OpenHousing and Freshservice. Reporting to the Service Delivery Manager you will work closely with the Application Support Analysts and Infrastructure Analyst to help the team fulfil its purpose – “To enable people to fulfil their potential and realise the organisation’s outcomes through the secure and innovative use of technology”
About you: You will be able to set clear direction and targets for your team and motivate them to achieve agreed objectives and timescales. You will have the ability to communicate technical issues with a diverse range of stakeholders with differing technical abilities. You will be able to demonstrate significant technical knowledge with experience of working in a Service Desk environment. You will have good problem-solving skills and a methodical approach to investigating problems using skills like root cause analysis. Want to contribute to solving UK poverty? Then we would love to hear from you.
Feb 26, 2020
Full time
This is an exciting opportunity to join the Tech and Change team in a newly created role of Service Desk Team Leader. You will be joining the team at an exciting time when we are making a significant investment in improving and modernising the technologies used across the organisation. The main purpose of this role is to manage the team of Service Desk Analysts. This involves all aspects of allocating work, monitoring performance and ensuring the correct processes are followed. Whilst this role involves line management of two members of staff it is still a technical, hands on role and will act as 2nd Line\Problem support and first escalation point for the Service Desk. The JRF/JRHT uses a wide range of technology and applications including O365, Azure, Windows OS, Citrix, Meraki, SharePoint, PowerBi, OpenHousing and Freshservice. Reporting to the Service Delivery Manager you will work closely with the Application Support Analysts and Infrastructure Analyst to help the team fulfil its purpose – “To enable people to fulfil their potential and realise the organisation’s outcomes through the secure and innovative use of technology”
About you: You will be able to set clear direction and targets for your team and motivate them to achieve agreed objectives and timescales. You will have the ability to communicate technical issues with a diverse range of stakeholders with differing technical abilities. You will be able to demonstrate significant technical knowledge with experience of working in a Service Desk environment. You will have good problem-solving skills and a methodical approach to investigating problems using skills like root cause analysis. Want to contribute to solving UK poverty? Then we would love to hear from you.
