The Role
What to expect? As our Housing Contact Centre Manager, you’ll be at the forefront of delivering the first-class landlord service that our customers want and deserve; leading our frontline contact centre teams to deliver exceptional performance, through consistent sector-leading customer service.
Our contact centre is made up of Repairs, Housing, Dialler and Second Response teams, each of which handles a high volume of complex, often challenging calls from our diverse customer base on a daily basis. Our frontline Customer Service Officers and Housing Advisors are key to our success. You’ll therefore nurture and enhance their engagement – embedding a ‘Service First’ mentality into your teams. You’ll empower them to take ownership of issues and collaborate with colleagues across our organisation, to ensure that our customers only tell their story once and receive a right-time resolution which minimises future avoidable-contact.
You’ll role model our behaviours...
Apr 16, 2021
Full time
The Role
What to expect? As our Housing Contact Centre Manager, you’ll be at the forefront of delivering the first-class landlord service that our customers want and deserve; leading our frontline contact centre teams to deliver exceptional performance, through consistent sector-leading customer service.
Our contact centre is made up of Repairs, Housing, Dialler and Second Response teams, each of which handles a high volume of complex, often challenging calls from our diverse customer base on a daily basis. Our frontline Customer Service Officers and Housing Advisors are key to our success. You’ll therefore nurture and enhance their engagement – embedding a ‘Service First’ mentality into your teams. You’ll empower them to take ownership of issues and collaborate with colleagues across our organisation, to ensure that our customers only tell their story once and receive a right-time resolution which minimises future avoidable-contact.
You’ll role model our behaviours...
Midland Heart
Bath Row Medical Practice, Bath Row, Birmingham, UK
We’re seeking an experienced and proactive Infrastructure Analyst to join us on a 12-month fixed-term contract, to ensure that all ICT services are kept in good working order, protected from corruption and data loss, and perform well for the end user.
Reporting to the Infrastructure Manager, responsibilities will include, but aren’t limited to:
Resolving technical escalations from Service Desk or TSA staff, often speaking directly with the customer (end user) and IT engineers to ensure they’re resolved within agreed SLAs.
Ensuring the correct security permissions are allocated around all of our servers and computers.
Creating and reviewing processes pertaining to the maintenance of the Infrastructure.
Proactively checking for issues and analysing trends to predict failures.
Maintaining the security of IT services, including system patching, maintenance of security measures such as firewall, email/web filters and antivirus solutions.
Our ideal candidate? As...
Apr 08, 2021
Full time
We’re seeking an experienced and proactive Infrastructure Analyst to join us on a 12-month fixed-term contract, to ensure that all ICT services are kept in good working order, protected from corruption and data loss, and perform well for the end user.
Reporting to the Infrastructure Manager, responsibilities will include, but aren’t limited to:
Resolving technical escalations from Service Desk or TSA staff, often speaking directly with the customer (end user) and IT engineers to ensure they’re resolved within agreed SLAs.
Ensuring the correct security permissions are allocated around all of our servers and computers.
Creating and reviewing processes pertaining to the maintenance of the Infrastructure.
Proactively checking for issues and analysing trends to predict failures.
Maintaining the security of IT services, including system patching, maintenance of security measures such as firewall, email/web filters and antivirus solutions.
Our ideal candidate? As...
Are you an experienced Business Intelligence Developer with the drive to provide high quality data solutions in an industry leading organisation? We’ve got a great opportunity to join our Technology & Transformation team, where you’ll be involved in designing, implementing and supporting effective BI and ETL solutions.
Within this role you’ll be developing the plans for the delivery of projects, managing the reporting and analytics to ensure success in scheduled jobs. You’ll ensure plans are aligned with business requirements, working with internal stakeholders to ensure the services meet the organisational needs and using your expertise to identify best how to deploy services. You’ll have an active role in managing data feeds and ensuring optimisation.
Our Ideal Candidate? You’ll have proven BI experience within a similar role and with demonstrable knowledge with SQL to an advance level. You’ll have an understanding and experience of data warehousing or data...
Apr 08, 2021
Permanent
Are you an experienced Business Intelligence Developer with the drive to provide high quality data solutions in an industry leading organisation? We’ve got a great opportunity to join our Technology & Transformation team, where you’ll be involved in designing, implementing and supporting effective BI and ETL solutions.
Within this role you’ll be developing the plans for the delivery of projects, managing the reporting and analytics to ensure success in scheduled jobs. You’ll ensure plans are aligned with business requirements, working with internal stakeholders to ensure the services meet the organisational needs and using your expertise to identify best how to deploy services. You’ll have an active role in managing data feeds and ensuring optimisation.
Our Ideal Candidate? You’ll have proven BI experience within a similar role and with demonstrable knowledge with SQL to an advance level. You’ll have an understanding and experience of data warehousing or data...
