3 remote jobs

Newcastle/Home-based Permanent/Full-time  Job Summary Reporting to the Services Delivery Manager, you will play a significant role in delivering implementation and business consultancy services, working directly with customers to advise and guide them through the full project life cycle, helping them to achieve the optimum solution to meet their business requirements in a cost effective and efficient manner. The role of the Service Delivery Consultant is wide ranging, challenging and rewarding. You will be working within the Service Delivery Team on all stages of new business and existing customer projects and support, providing: Business analysis, requirements gathering, process mapping and solution design Systems implementation and migration Consultancy services, training and support Bespoke system configuration using Orchard’s BPM Toolkit Principal Responsibilities Provide expert implementation and business consultancy services and training for Orchard’s solutions, both on and off site, in accordance with project documentation, implementation guidelines and quality standards Provide support and advice to customers on the use and configuration of Orchard’s solutions on an ad-hoc basis, providing clear and effective resolutions Take ownership of tasks assigned, striving to deliver the best possible service Demonstrate Orchard’s solutions to prospective and existing customers, proposing recommendations to meet their business requirements Produce and maintain internal and customer facing documentation to a high standard, including solution designs, project documentation, user and configuration guides and technical specifications Follow project plans as agreed with customers, project managers and the Project Management Office (PMO), escalating any issues affecting project delivery Contribute to the product development roadmap and strategy, helping to identify product gaps, suggesting enhancements and new solutions in line with sector and legislation changes Communicate effectively with customers in a timely manner, providing documentation, updates and timescales for service delivery Work with the Head of Service Delivery to identify new and innovative ways to deliver existing and new services Key Skills and Experience Essential Excellent knowledge of the housing sector with demonstrable experience of working with housing software solutions, either for or with Local Authorities, ALMO’s or Housing Associations Positive, proactive and self-motivated with excellent interpersonal, communication and organisational skills Capable of working as part of a team or alone with minimal supervision Flexible attitude with excellent time management skills, willing to work away from home and outside of core hours A quick learner who proactively looks to develop own knowledge Capable of delivering messages clearly and concisely, in line with the audiences expectations and knowledge Capable of delivering effective meetings and workshops, documenting them appropriately Capable of demonstrating software solutions, effectively presenting themselves, the company and the product Excellent computer skills with a good working knowledge of office based products Capable of building and maintaining good collaborative working relationships with key stakeholders Capable of working under pressure to achieve deadlines, manage expectations and change control Desirable Knowledge and demonstrable experience of Orchard’s software solutions, including Orchard’s BPM Toolkit Knowledge and demonstrable experience of configuring database driven web based solutions Knowledge of HTML, XML, Web Services and SQL Previous experience in a consultancy role with strong commercial awareness Good working knowledge of PRINCE2 or similar Project Management Methodology Good working knowledge of the ITIL Service Management Framework Qualifications Essential Full UK Driving License Desirable Business Analysis, Requirements Gathering, Modelling Business Processes or similar certifications Querying Data with Transact-SQL or similar certification PRINCE2 Foundation or Practitioner What we give back to you Salary commensurate with skills and experience Company pension scheme Permanent health insurance and life assurance Westfield Health Cash Plan Scheme The company reserves the right to vary or amend the duties and responsibilities of the post holder at any time according to the needs of the company’s business .

Project Manager – Software Implementation (Housing Management Software) Home based with UK travel to UK Customer sites Summary Working as part of a high performing and collaborative software delivery team within the Civica Housing Team, the team of talented Project Managers ensure every project is delivered on time, within budget and scope. With responsibility for a variety of projects from smaller scale, (sometimes concurrent), to large scale projects, you will be a customer facing Project Manager who is self-managing and proactive in all aspects of software delivery.  About Civica Civica’s Housing Management solution connects Employees and Customers to deliver better and responsive services across Social Housing.  It’s a market leading solution that continue to grow it’s market share.  The Housing Team are part of the Civica Group that provides an extensive range of specialist software applications for Central and Local UK Government and Commercial organisations to improve and automate daily tasks, streamlining essential business activities, raising standards and saving money. Make your future part of ours Our exceptional team and culture sets us apart. We take great pride in our people – supporting and celebrating the talents, qualities and vital contributions of everyone in the global team.  1 in every 4 vacancies are filled via internal promotion. Gold (standard) ‘Investors in People’ Top 25 - Glassdoor 2019 Employees' Choice Best Place to Work About You As a member of the Project Management Team you will be an excellent communicator and enjoy solving software support challenges. Your commitment to producing high-quality work and attention to detail means that you flourish working both individually and as part of a team. Essential   Skills: 3+ years commercial experience Project Managing software implementations, supported by appropriate formal PM qualification Social Housing sector experience (directly or indirectly through Solutions provider) Experience delivering multiple projects concurrently Able to demonstrate the ability to work proactively as a PM as well as work independently owning all aspects of the project delivery including project governance and project finance Issue Management At Civica we recruit, promote and reward our people based on their contribution, regardless of gender, race, disability, religion/belief, nationality, ethnicity, sexual orientation, age or marital status. We are committed to building and maintaining an inclusive and supportive culture where diversity thrives, and all of our people excel. We believe that diversity stimulates innovation, enables us to deliver better outcomes for people and communities, supports the growth of our people, and delivers great results for our customers.

Housing Implementation Consultant - Home based + UK travel Summary ***Housing Management Software knowledge - essential*** Working as part of a high performing and collaborative software delivery team within Civica Housing the Implementation Consultants work closely with customers effectively demonstrating the Civica HMS solution and supporting each customer with defining, building and configuring the solution to meet each customers business needs. This is achieved via onsite consultancy, workshops and remote support.  Also: Take ownership of each implementation during implementation, post live and on an ad hoc basis Provide onsite and remote consultancy to customers Produce and maintain documentation About Civica Civica delivers a wide range of specialist software solutions to Local Government Customers across the UK.  We have grown year on year for the last 16 years.  Our Housing Solution is a market leader and continues to grow its market share. Make your future part of ours Our exceptional team and culture sets us apart. We take great pride in our people – supporting and celebrating the talents, qualities and vital contributions of everyone in the global team.  1 in every 4 vacancies are filled via internal promotion. Gold (standard) ‘Investors in People’ Top 25 - Glassdoor 2019 Employees' Choice Best Place to Work About You As a member of the Service Delivery Team you will be an excellent communicator and enjoy solving software implementation challenges. Your commitment to producing high-quality work and attention to detail means that you flourish working both individually and as part of a team. Essential Skills: 3+ years HMS (Housing Management Systems) experience coupled with strong Social Housing knowledge Strong knowledge of Repairs module beneficial Demonstrable customer facing skills Able to lead requirements gathering and build workshops Basic knowledge of SQL and databases Full UK driving license At Civica we recruit, promote and reward our people based on their contribution, regardless of gender, race, disability, religion/belief, nationality, ethnicity, sexual orientation, age or marital status. We are committed to building and maintaining an inclusive and supportive culture where diversity thrives, and all of our people excel. We believe that diversity stimulates innovation, enables us to deliver better outcomes for people and communities, supports the growth of our people, and delivers great results for our customers.