6 remote jobs

Job Summary Reporting to the Director of Customer Services you will play a key role in providing a training and consultancy service to new and existing SDM Customers. You will work with customers to provide advice and guidance on getting best use from their SDM Housing System and help them achieve and meet their business requirements using the software product suite. The role of Housing Training Consultant is a varied one, challenging yet rewarding. You will work as part of the Training & Customer Services Team on all areas of new business and existing customer support providing: End User Training on the SDM product suite in various styles Business Consultancy, Training and Support System Configuration Advice Problem Solving Support End User Documentation Update and Support   Role Responsibilities Provide a first class training and consultancy service to new and existing customers Delivery End User Training both on site and remotely Continuous Design and updating of SDM Product Documentation Provide support and advice to customers on all areas of the SDM product suite on system use and configuration Maintain high standards of service with customers and build strong relationships Demonstrate SDM Software to new and existing SDM Customers Provide problem solving capability when dealing with complex issues Contribute to the SDM Roadmap and software development process Key Skills & Experience Essential Self Motivated and demonstrate Excellent Written, Verbal Communication and interpersonal Skills Demonstrate a willingness to work as part of a team and also alone with minimal supervision Be prepared to work from home and be willing to work away from home Working knowledge of Microsoft Office Product Suite and SQL Excellent knowledge of the housing sector  Deliver memorable training sessions and demonstrations of SDM software solutions Work under pressure and deliver on training projects within timescales set Desirable Knowledge of Housing Software products Previous experience in a training and consultancy role Knowledge of Housing Software Financial Products and processes Qualifications Full Clean UK Driving License Salary & Benefits Salary Commensurate with Skills and previous experience  To apply please submit your CV and covering letter to: Scott Drever – Director of Customer Services scott@sdmhousing.co.uk

About Blaze Information Systems and Manifest Software Solutions Blaze Information Systems are the leading independent systems integration specialists in Housing. We provide our integration products and services to our Housing customers via our sister company Manifest Software Solutions. We are experts at finding the best ways to integrate systems. We use the latest tools including Microsoft Azure integration tools and our own Universal Adapter scripted integration toolkit. This combination of tools and skills allows us to seamlessly integrate Cloud based and on-premise applications. Our technology and experience allow us to integrate solutions from all the big Housing software suppliers, asset systems, finance applications, mobile platforms, scheduling solutions, contractor systems, document management software, self-service portals and much more. The recent inclusion of IoT connectors to the Universal Adapter means we can provide enterprise wide integration that can even monitor the condition of all our customer’s properties.    Job Summary You will join a small team of technical implementers that work closely with our customers to understand their integration needs. You will then use integration tools to design and implement robust, fully documented solutions. It doesn’t stop there; we continue to work closely with our customers helping support the integration and ensure the smooth running of the solutions. You will be part of a close-knit supportive team headed up by the Implementation Team Leader. You will also have direct access to the Technical Director who is responsible for all software development and Azure products. This ensures you always have access to the resources and support you need. You will be given the opportunity to learn new technologies used in the world of integration; exploring web services and other technologies that will help you deliver powerful, robust solutions. Our implementers collaborate throughout the day on projects and regular team calls ensure that, whilst having the convenience of working from home, you will feel the support of working as part of an office-based team.   Main Duties and Responsibilities To investigate and document the customer’s integration requirements To carry out technical investigations to allow you to design a robust integration solution Install and implement the Universal Adapter (and other Blaze products) Develop Universal Adapter scripts that meet the customer’s requirements Project manage the implementation process To keep customers, managers and directors regularly informed of progress To work closely with other members of Blaze To help with providing customer support To suggest improvements to Blaze products and services Take all reasonable precautions when working on customer systems; taking backups, virus scans, protecting data To develop your own skills and knowledge through research and learning To carry out any other duties that may be required from time to time appropriate to the post and grade    Key Skills and Experience You will have a friendly personality and enjoy helping people. This will be coupled with good technical skills and a good understanding of some of the IT systems used in Housing. You will be self-motivated enjoying the satisfaction of seeing solutions you helped design and implement successfully. You will most likely have worked in an IT support or implementation role in Housing. Your experience will include one or more of the following: Writing SQL queries Writing basic scripts in something like Python or similar Programming or customising systems Installing software Implementing Housing software solutions Business/systems analysis Project management IT support of Housing systems We also encourage enthusiastic people who want to learn new skills.

***PLEASE NOTE THIS ROLE IS HOME BASED*** ROLE OVERVIEW: Northgate Public Services (NPS) is one of the fastest growing public service businesses in the UK, and has significant overseas interests in Australia, New Zealand and Canada. We use strategy, innovation, information and technology to promote high-performing public services, management and governance in the UK. We are looking to recruit enthusiastic people to join our team, based in the UK. We would like to recruit high quality Consultants keen to learn and develop new skills and knowledge around the provision of Housing IT systems to the not for profit, social housing sector. We work together with our clients in trusted partnerships to deliver systems and services that seek to improve the skills and capabilities of employees, fully engage our clients and thereby add to public value MAIN RESPONSIBILITIES: Provide consultancy on NPS Housing system Implementations, specifically focusing on system configuration and build. Provide consultancy for existing NPS customers using our Social Housing Management Software Ensure all consultancy and training is delivered effectively and achieve positive customer feedback. Ensure customer satisfaction with the product and feedback any issues into the consultancy group and other internal groups. Maximise billable utilisation. Assist with product development, including attending user groups and creation of user guides. Develop customer and internal training courses and maintain solution design manuals. Progress and update knowledge in all aspects of Social Housing Management. A willingness to travel long distances & be available outside standard working hours including overnight stays in the UK. Please be aware that this role may require significant travel.  Qualifications ESSENTIAL SKILLS: Allocations, Rents and Repairs business expertise - ideally using our NPS Housing system Previous experience in a Consultancy environment. Experience creating, configuring and implementing NPS Housing system modules. Excellent communication skills, both written and verbal Working knowledge of project methodologies, from a consultancy viewpoint Experience of working with customers and/or external agencies Experience of delivering training and/or seminars Ability to problem solve in demanding circumstances Ability to work on own or part of a team Ability to work on multiple projects in parallel DESIRABLE SKILLS: Previous exposure to NPS Housing products or to Housing environments from working for or with Local Authority Housing, ALMO’s or Housing Associations. Working knowledge of Unix and/or SQL Additional information Employees of Northgate Public Services are entitled to the following Company funded benefits: Single Private Medical Cover (with the option to select family cover at an additional cost) 25 days paid holiday (includes 3 company nominated days) with the option to buy/sell up to 5 days (during enrolment window). 4 x basic salary life assurance cover A Group Pension Plan with fantastic employer contributions A selection of tax efficient flexible benefits to suit your individual needs The role offers a competitive salary. OTHER INFORMATION Candidates must be able to demonstrate a pre-existing right to work and travel within the EU. Documentary evidence will be required. All offers are subject to satisfactory vetting and reference checks. A Disclosure Barring Service (DBS) check will be required and dependent on the role further checks may be required.  Northgate Public Services is an equal opportunities employer, welcoming applications from all communities.

ROLE OVERVIEW: Please note this role is home based and will require travel UK wide We are seeking a candidate with strong knowledge of current Local Government / Housing and public sector issues as they relate to customer’s service provision, business and organisational needs. Additionally this person should have a sound background of experience with an integrated Housing solution. MAIN RESPONSIBILITIES: The candidate will be responsible for the provision of Housing pre-sales support ,with the following key responsibilities: Assist the sales and pre-sales team with the production of bid responses working with the product, development and portfolio teams as required to ensure that bid responses are accurate and professional. Be capable of configuring, building and demonstrating NPS Housing The ability to interpret demonstration scenarios received from customers in order to design product configurations for demonstration purposes Ability to demonstrate overview and detailed functionality of NPS Housing in support of new business and account management presentations Serve as a subject matter expert for product questions and queries that may arise internally or externally related to the products the role is responsible for during the sales process. Good all round understanding of associated Housing product offerings such as document management, asset management, mobile. Qualifications ESSENTIAL SKILLS: Hands on presales experience or proven capabilities for presentation techniques gained in the private sector with public sector customers or within public sector organisations. Good working knowledge of the Housing business arena Hands on experience of an integrated Housing solution. DESIRABLE SKILLS: Good knowledge and experience of the Local Authority budgeting process. Ensure effective knowledge of existing and emerging customer requirements – a background of working in the Local Government / Housing marketplace would be advantageous. A full understanding of the Local Government/ Housing environment and its drivers Sound understanding of current market competition Ability to effectively interact with and gather information from high-level managers and senior officers Awareness of the need for customer retention and ensuring the highest levels of customer satisfaction to achieve this aim. Ability to adapt to differing levels of interaction dependent upon demonstration situation Desire to deliver high quality complex demonstrations to tight deadlines Ability to support other related teams in the preparation of written proposals for the delivery Ability to support the sales team in following up with prospects on post-demonstration Act as an ambassador for NPS capabilities both internally and externally PERSONAL SKILLS Self reliant but with strong team player capabilities Excellent presentation and communication skills, working with minimal direction but promoting an open flow of information so that all concerned are well informed; Excellent written skills particularly in the area of bid responses Effective relationship builder, developing working relationships with individuals within the business Organising time effectively, determining the right resources needed to effectively perform job assignments; Willingness to travel Full and valid UK/EC driving licence as there will be a need for travel in the role Additional information Employees of Northgate Public Services are entitled to the following Company funded benefits: Single Private Medical Cover (with the option to select family cover at an additional cost) 25 days paid holiday (includes 3 company nominated days) with the option to buy/sell up to 5 days during enrolment period only. 4 x basic salary life assurance cover A Group Pension Plan with fantastic employer contributions A selection of tax efficient flexible benefits to suit your individual needs This role offers a competitive salary. OTHER INFORMATION Candidates must be able to demonstrate a pre-existing right to work in the UK, documentary evidence will be required and must be presented during interview. All offers are subject to satisfactory vetting and reference checks. All roles as standard undertake a Disclosure Barring Service (DBS) check, some roles may require additional vetting such as NPPV/MOD. Northgate Public Services is an equal opportunities employer, welcoming applications from all communities

We offer a fast growing and exciting environment to work with leading field force scheduling technology that makes a real impact on service and productivity. Most of our customers are due to recommendation by partners or existing customers. Partners are consultants and suppliers of ERP/ CRM/ EAM/ SMS/ Housing Management/ Mobillity software solutions. These systems often include scheduling but FLS VISITOUR will be recommended when they have a larger or more complex requirement that would benefit from our dynamic appointment scheduling and route optimisation technology. These vendors, which include Microsoft, trust in FLS to be their expert and easy to work with partner that will enable a high quality solution that reflects well on their own reputation. It helps that our latest customer survey rating (by all live customers) is a huge 9.5 out of 10. So far, FLS have achieved this successfully through our leadership team but now we are hiring a dedicated Partner Manager who will pick up the mantle of nurturing these existing partnerships and developing more. Have you got what it takes to be FAST LEAN SMART? 

Newcastle/Home-based Permanent/Full-time  Job Summary Reporting to the Services Delivery Manager, you will play a significant role in delivering implementation and business consultancy services, working directly with customers to advise and guide them through the full project life cycle, helping them to achieve the optimum solution to meet their business requirements in a cost effective and efficient manner. The role of the Service Delivery Consultant is wide ranging, challenging and rewarding. You will be working within the Service Delivery Team on all stages of new business and existing customer projects and support, providing: Business analysis, requirements gathering, process mapping and solution design Systems implementation and migration Consultancy services, training, and support on responsive and cyclical repairs, contractor interfaces and Direct Labour Organisations. Bespoke system configuration  Principal Responsibilities Provide expert implementation and business consultancy services and training for Orchard’s Repairs solutions, both on and off-site, in accordance with project documentation, implementation guidelines and quality standards Provide support and advice to customers on the use and configuration of Orchard’s Repairs solutions on an ad-hoc basis, providing clear and effective resolutions Take ownership of tasks assigned, striving to deliver the best possible service Demonstrate Orchard’s Repairs solutions to prospective and existing customers, proposing recommendations to meet their business requirements Produce and maintain internal and customer-facing documentation to a high standard, including solution designs, project documentation, user and configuration guides and technical specifications Follow project plans as agreed with customers, project managers and the Project Management Office (PMO), escalating any issues affecting project delivery Provide feedback to Product Management and Development regarding issues that arise during service delivery Contribute to the product development roadmap and strategy, helping to identify product gaps, suggesting enhancements and new solutions in line with sector and legislation changes Communicate effectively with customers in a timely manner, providing documentation, updates and timescales for service delivery Work with the Services Delivery Manager to identify new and innovative ways to deliver existing and new services Keep abreast of your industry knowledge, supporting and training colleagues where required Travel (incl. overnight stays) to customer sites, user groups and internal meetings as required in line with the company’s policies and guidelines Any other related duties and responsibilities as requested by the company Key Skills and Experience Essential Knowledge of Repairs & Maintenance Systems  Knowledge/Experience of working with 3rd Party Repair & Maintenance Contractors, Repair Scheduling, Monitoring of Materials and the lifecycle of a Repair. Knowledge of Repairs & Maintenance  reporting solutions with demonstrable experience Excellent knowledge of the housing sector with demonstrable experience of working with housing software solutions, either for or with Local Authorities, ALMO’s or Housing Associations Desirable Knowledge and demonstrable experience of Orchard’s Repairs software solutions Knowledge and demonstrable experience of configuring database driven web based solutions Experience of financial systems and service charges  Knowledge of HTML, XML, Web Services Awareness of Data Protection legislation Previous experience in a consultancy role with strong commercial awareness Good working knowledge of PRINCE2 or similar Project Management Methodology Good working knowledge of the ITIL Service Management Framework Qualifications Essential Full UK Driving License Desirable Business Analysis, Requirements Gathering, Modelling Business Processes or similar certifications Querying Data with Transact-SQL or similar certification PRINCE2 Foundation or Practitioner What we give back to you Salary commensurate with skills and experience Company pension scheme Permanent health insurance and life assurance Westfield Health Cash Plan Scheme