Midland Heart

At Midland Heart we believe that every customer should be able to live in a home they can afford; where their care and support needs are met; where they feel safe and are empowered to shape our services.

We respond to local need, championing local causes whilst delivering the benefits of a larger organisation, giving our customers a voice at a national and regional level. We operate in 54 Local Authority areas working alongside our customers and their communities to understand the issues and find lasting solutions. We provide more than just a home for 70,000 people; we support those who need help to live independently, assist in regenerating communities and help our customers discover their own abilities.

The Midland Heart Way is to help transform lives and communities through housing, care and opportunity. Find out more at www.midlandheart.org.uk

£36,641 yearly
Midland Heart Birmingham, UK
Feb 14, 2019
Full time
Are you a commercially minded management accounting professional who’s ready to take your career to the next level? Do you want to join a sector leading, financially strong organisation that ensures a proportion of its c. £190million turnover is invested in developing its talent? Joining us as a Management Accountant, you’ll not only produce robust and accurate monthly management accounts including variance analysis for designated areas of our organisation, but also identify trends and provide meaningful budget performance feedback and commentary on our financial performance. You will also facilitate forecasting and support the annual budget setting process – ensuring operational managers have the financial information and support required to monitor their spending and contributing towards our maintaining our c.39% operating margin. With line management responsibility for an Assistant Management Accountant, this is also a fantastic opportunity to develop your leadership and team development experience, within a supportive organisation which aims to develop our managers whenever possible. In return, you’ll be part of a finance team that is embedding a culture of knowledge sharing, development and continuous improvement. You’ll be given the opportunity to take advantage of professional development opportunities, contribute to finding efficiencies in ways of working as a team and gain exposure our wider finance function. Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential. Our ideal candidate? You’ll be a qualified or part-qualified management (ACA / CA / ACCA / ACMA) or possess significant management accounting experience within a complex organisation. You’ll also demonstrate hands-on experience of producing budgets and management accounts with commentary tailored to various audiences, along with the ability to write clear and concise reports. You’ll be driven, motivated to learn and have a dynamic approach which is adaptable to change - coupled with a proactive approach and ability to use your own initiative. Importantly you’ll be an honest, open and approachable team player who is willing to take on new challenges and support the wider management accounting team when required. Interested? To apply, please register on our candidate portal and submit a comprehensive CV alongside a cover letter of no more than 2 pages, clearly explaining how you meet the requirements of this role and which demonstrates your career achievements. Closing date for receipt of completed applications is midnight on 7th March 2019. Recruitment Agencies please note that we do not accept speculative CVs and should one be submitted, we will assume the candidate is our own.
£48,000 yearly
Midland Heart Birmingham, UK
Feb 11, 2019
Full time
Passionate about delivering new, modernised ways for customers to manage and interact with a service that significantly impacts their quality of life? Or driving projects that streamline business systems and processes to ensure colleagues can provide these services to the highest possible standard? If so we’re seeking 2 x Project Managers, each specialising in digital or business change, to join our recently formed future-facing Technology & Transformation Team. Playing to your specialism and strengths you’ll drive either a range of business critical, technology enabled projects (including the development of mobile applications for use by customers and colleagues alike) or business change projects that ensure our organisation remains a market leader. As an organisation, we’ve heavily invested in the skills and resources needed to deliver our ambitious projects, meaning you’ll be very much part of a project ‘team’ – never sitting more than a few desks away from the project’s technical talent!  Our ideal candidates? We’re keen to meet qualified (Prince2, Agile, APMP or similar) Project Managers with hands-on experience of managing the entire project lifecycle to deliver digital and/or business change projects on-time and within budget. Stakeholder management and the ability to build strong working relationships with project resources and executive sponsors is essential. You’ll therefore demonstrate the ability to maintain clear and concise communication throughout the project life cycle and when required, the ability to influence others and secure co-operation or ‘buy-in’. As a Transformation Team we embrace change when needed. Hence you should be ready to challenge existing approaches, identify opportunities and suggest improvements that will lead to more effective and efficient ways of working, not only in the delivery of projects but all aspects of work. Why project manage at Midland Heart?   We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential. Interested? To apply, please register on our candidate portal and submit a comprehensive CV alongside a cover letter of no more than 2 pages, clearly explaining how you meet the requirements of this role and which demonstrates your career achievements. Closing date for receipt of completed applications is 4th March 2019 however, suitable candidates will be invited to an assessment shortly after our receipt of their application. We reserve the right to close applications before the above date, should we successfully appoint to all available posts. Recruitment Agencies please note that we do not accept speculative CVs and should one be submitted, we will assume the candidate is our own.
£23,184 yearly
Midland Heart Booth Street Depot, Birmingham, B21 0NU
Feb 05, 2019
Full time
Do you have what it takes to join our team of Service Delivery Coordinators, who have the challenging role of providing effective administrative support to our in-house maintenance team – ensuring a service delivery is timely, cost effective, customer focused and legislatively compliant whilst achieving contract SLAs and KPIs? As a Service Delivery Coordinator, you’ll work closely with our in-house maintenance teams, as well as colleagues across Midland Heart, to ensure that customers are provided with a seamless service and a high level of customer care during every aspect of the service. You’ll deliver excellent administrative support in-line with Midland Heart policies and procedures including the processing of orders, invoices and other contract documentation; assisting in the production of monthly team KPI’s and weekly statistics; investigating and approving supply chain invoices within agreed limits; as well as attending meetings as necessary and provide support producing minutes, action point and summary notes as required. Our ideal candidate? You’ll be a dynamic thinker with excellent administrative skills - someone who strives under pressure and has the ability to manage a large and varied work load with competing priorities and deadlines. You should have some experience within a similar role, through which you would have developed some basic technical knowledge of domestic repairs and maintenance. Importantly, you’ll have the excellent stakeholder manager skills required to communicate with Multi-skilled Trade Operatives, operational managers and tenants alike. Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.Interested? Interested? To apply, please register on our candidate portal and submit a comprehensive CV setting out your career history with a cover letter of no more than two pages, clearly explaining how you think you meet the requirements of this role and demonstrating your career achievements. Applications close at midnight on 13th February 2019.
£35,252 - £35,282 yearly
Midland Heart Birmingham, UK
Feb 04, 2019
Full time
Health & Safety – to us it’s more than a box ticking exercise. It’s part of our People Strategy and integral in safeguarding our position as a safe and compliant, sector leading employer and provider of services. We’re inviting health & safety professionals who share this belief to apply for our Health & Safety Advisor role and further their career within an organisation that invests in talent.  Working closely with our Group Health & Safety Assurance Manager, you’ll play a key role in the hands-on implementation of our H&S Strategy; ensuring our compliance with all relevant health & safety legislation, guidance and best practice. With responsibilities including undertaking audits and inspections in a variety of housing areas, producing H&S performance data and analysis and assisting in/leading on the investigation of accidents this is a great opportunity to practically apply your H&S knowledge and develop your experience. Our ideal candidate? Although we value previous experience, more important to us is a demonstrable energy and drive to proactively nurture a positive health and safety culture within our organisation - underpinned by sound technical knowledge of H&S legislation and best practice, audit and inspection processes and reporting requirements, as well as H&S management systems and investigation techniques. Our ideal candidate will therefore hold a NEBOSH Certificate or relevant safety management and/or enforcement degree, or be nearing completion of a formal H&S qualification. Importantly, we’re seeking an individual with the excellent communication skills required to build strong relationships with internal and external stakeholders to coach and enable colleagues and partners to meet their health and safety responsibilities. Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential. Interested? To apply, please register on our candidate portal and submit a comprehensive CV setting out your career history with a cover letter of no more than two pages, clearly explaining how you meet the requirements of this role and demonstrating your career achievements. Applications close at midnight on 25th February 2019. Recruitment Agencies please note that we do not accept speculative CVs and should one be submitted, we will assume the candidate is our own.
£26,724 yearly
Midland Heart Birmingham, UK
Jan 28, 2019
Full time
The Role? We’re seeking a Contact Centre Resource Officer to support our Customer Hub – a highly dedicated team who are a key point of contact for our 70,000 tenants. As our Contact Centre Resource Officer you will support the delivery of excellent customer service by monitoring, analysing and reacting to Customer Service Officer staffing levels, inbound call volumes and service demand to reduce customer call queues and ensure an efficient and positive customer experience.   Utilising our workforce management application, you will proactively maintain and monitor work schedules and take responsibilities for managing absences; tying this information in with call volume and resource forecasts to report any deviations to operation manager and drive service optimisation. Our ideal candidate? We’re seeking an individual with previous experience of contact / call centre resource management within a fast-paced environment. You should have experience of real-time service monitoring, with the proven ability to implement the best course of remedial action to support service delivery, utilising your strong knowledge of resource planning and scheduling methodologies. Importantly, you should also have strong numerical reasoning skills with the ability to track service level performance, identify and report trends using PowerPoint and Excel. Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential. Interested? To apply, please register on our candidate portal attaching a CV which provides a comprehensive overview of your career history and achievements. In addition, in place of a cover letter, please upload your answer to the following question, which will contribute to the success of your application: Please describe a time, when you have forecasted a significant, previously unforeseen increase in demand on you contact / call centre. How did you manage this increase in demand and ensure that key performance indicators continued to be met? Please be advised that failing to provide an answer to the above will result in your application being declined. Closing date for receipt of completed applications is 11th February 2019. Please be advised that we reserve the right to close applications early should the need arise. Recruitment Agencies please note that we do not accept speculative CVs and should one be submitted, we will assume the candidate is our own.