Midland Heart

At Midland Heart we believe that every customer should be able to live in a home they can afford; where their care and support needs are met; where they feel safe and are empowered to shape our services.

We respond to local need, championing local causes whilst delivering the benefits of a larger organisation, giving our customers a voice at a national and regional level. We operate in 54 Local Authority areas working alongside our customers and their communities to understand the issues and find lasting solutions. We provide more than just a home for 70,000 people; we support those who need help to live independently, assist in regenerating communities and help our customers discover their own abilities.

The Midland Heart Way is to help transform lives and communities through housing, care and opportunity. Find out more at www.midlandheart.org.uk

£26,448 yearly
Midland Heart Bath Row, Birmingham B15 1LZ, UK
Jun 24, 2021
Permanent
We’re seeking an experienced IT Service Desk Analyst to join our driven Technology Team, as we support our organisation to improve technology use and allow colleagues to work smarter, now and into the future. As part of the Service Desk Team, this role is essential in providing an effective 1st & 2nd line support service, covering all of our business systems and equipment, to colleagues across our organisation. A key part of your role will be logging, updating, progressing and resolving service requests from colleagues and contractors meeting or exceeding defined targets. This role will involve working on a rota consisting of working times 8am – 4pm or 9am – 5pm. Our ideal candidate?   You’ll have previous IT Service Desk experience, demonstrating a history of using your excellent customer service and support / diagnostic skills to provide effective providing 1st and 2nd line support. You’ll possess strong technical expertise, including knowledge of IT hardware and...
£48,652 yearly
Midland Heart Bath Row, Birmingham B15 1LZ, UK
Jun 24, 2021
Full time
We’re seeking an experienced Digital Business Analyst to support our Technology & Transformation team to deliver a range of projects that are critical to our achieving the ambitious aims of our “Making What Matters Brilliant” corporate strategy. Throughout the project lifecycle, you’ll work with our business stakeholders and project delivery teams to shape ideas into viable projects, and develop realistic business requirements and processes which will contribute to effective business solutions. You’ll be involved in formulating effective business cases, providing sound reasoning, with the ability to shape an initial idea into a viable and successful project. You’ll use your knowledge to develop pragmatic business requirements, supporting their transition to solutions and then handing them over to become BAU. You’ll be able to prioritise working on multiple projects, working with stakeholders effectively to create a shared vision and ensuring usability. Our Ideal Candidate?...