Northgate Public Services

Our philosophy is to understand our customers’ business first before we get to the technology. This approach leads to clever software; streamlining old processes, saving money and delivering positive change.

Our technology has helped the NHS screen millions of babies for hearing loss, ensures hundreds of housing providers are managing their homes efficiently and helps officers in over a dozen different police forces to make better decisions at the frontline.

Based in the UK but working around the world, our 2,000 employees help improve the services that matter most.  We are now part of the NEC Corporation, a leader in the integration of IT and network technologies that benefit businesses and people worldwide – this brings in new opportunities without limits for growth and innovation.

Northgate Public Services Home based + UK wide travel
Jul 26, 2018
Full time
Company Description Our philosophy is to understand our customers’ business first before we get to the technology. This approach leads to clever software; streamlining old processes, saving money and delivering positive change. Our technology has helped the NHS screen millions of babies for hearing loss, ensures hundreds of housing providers are managing their homes efficiently and helps officers in over a dozen different police forces to make better decisions at the frontline. Based in the UK but working around the world, our 2,000 employees help improve the services that matter most. We are now part of the NEC Corporation, a leader in the integration of IT and network technologies that benefit businesses and people worldwide – this brings in new opportunities without limits for growth and innovation. Job Description *** PLEASE NOTE THIS ROLE IS HOME BASED + TRAVEL *** Northgate Public Services (NPS) is one of the fastest growing public service businesses in the UK, and has significant overseas interests in Australia, New Zealand and Canada. It uses strategy, innovation, information and technology to promote high-performing public services, management and governance in the UK. We are looking to recruit intelligent, hardworking and enthusiastic people to join our team, based in the UK. We would like to recruit high quality Consultants keen to learn and develop new skills and knowledge around the provision of Housing IT systems to the not for profit, social housing sector. We work together with our clients in trusted partnerships to deliver systems and services that seek to improve the skills and capabilities of employees, fully engage our clients and thereby add to public value MAIN RESPONSIBILITIES: Provide consultancy and training on NPS Housing System Implementations. Provide consultancy and training for existing NPS customers using our Social Housing Management Software. Ensure all consultancy and training is delivered effectively and achieve positive customer feedback. Ensure customer satisfaction with the product and feedback any issues into the consultancy group and other internal groups. Maximise billable utilisation. Assist with product development, including attending user groups and creation of user guides. Develop customer and internal training courses and maintain product manuals. Progress and update knowledge in all aspects of Social Housing Management. A willingness to travel long distances & be available outside standard working hours including overnight stays in the UK. A willingness to work outside the UK (Canada, Australasia) for agreed periods.   Qualifications ESSENTIAL SKILLS: Allocations and Rents expertise. Previous experience in a Consultancy environment. Excellent communication skills, both written and verbal Working knowledge of project methodologies, from a consultancy viewpoint. Experience of working with customers and/or external agencies. Experience of delivering training and/or seminars. Ability to problem solve in demanding circumstances. Ability to work on own or part of a team. Ability to work on multiple projects in parallel. Working knowledge of Unix and/or SQL. Previous experience in a Consultancy environment. Excellent communication skills, both written and verbal. Working knowledge of project methodologies, from a consultancy viewpoint. Experience of working with customers and/or external agencies. Experience of delivering training and/or seminars. Ability to problem solve in demanding circumstances. Ability to work on own or part of a team. Ability to work on multiple projects in parallel. DESIREABLE SKILLS: Previous exposure to NPS Housing products or to Housing environments from working for or with Local Authority Housing, ALMO’s or Housing Associations. Working knowledge of Unix and/or SQL.