Orchard Information Systems

Since 1979 Orchard has focused its efforts and energies on providing software, services and supporting technical solutions that help Housing businesses and Public Sector organisations to improve the lives of their customers, tenants and residents.

Today we are the largest independent provider of complete end to end business solutions to the housing sector, helping them to manage all aspects of their businesses. Our solutions portfolio delivers value in supporting core business functions like Housing Management, Finance and Asset Management, as well as supporting commercial activities and providing a range of solutions to help manage the overall efficiency, effectiveness and cost of IT provision.

Our independence enables us to maintain a strong business ethic of measuring success through customer satisfaction and retention, whilst continuing to use profits to make significant additional investments in our solutions portfolio.

We work hard to ensure that our strategy and solutions remain closely aligned to the housing sector and our customer’s needs. This is achieved through the development of strong working relationships with our customers and engagement at all levels of their business.

Our aim is to continue building on our position as a supplier of choice, trusted advisor and thought leader in the housing sector. We will continue to grow our business by making significant investments in our solutions, as well as continuing to acquire and successfully integrate businesses that add further value to our solutions portfolio and our customers.

Orchard Information Systems UK
Feb 22, 2019
Full time
Newcastle Office or Home Based Competitive Salary and Benefits Background At a time of buoyant activity and growth for the business, we’re looking for a talented, energetic and commercial Head of Legal to lead our in house Legal Team through the next phase of growth. Orchard’s Legal team consists also of an In-House Solicitor and a Contracts Administrator. In this role you will provide leadership and counsel at all levels of the business and help to protect and drive Orchard forward in an increasingly complex and technical marketplace. Job Summary Reporting to the Services Delivery Manager, you will play a significant role in delivering implementation and business consultancy services, working directly with customers to advise and guide them through the full project life cycle, helping them to achieve the optimum solution to meet their business requirements in a cost effective and efficient manner. The role of the Service Delivery Consultant is wide ranging, challenging and rewarding. You will be working within the Service Delivery Team on all stages of new business and existing customer projects and support, providing: Business analysis, requirements gathering, process mapping and solution design Systems implementation and migration Consultancy services, training and support Bespoke system configuration using Orchard’s BPM Toolkit Key Skills and Experience Essential Extensive knowledge of querying datasets with demonstrable experience (ideally using SQL) Extensive knowledge of reporting solutions with demonstrable experience (Business Objects, Crystal Reports, SSRS, Power BI) Experience of migrating data between different sources of data Ability to consult on business intelligence strategies and solutions Positive, proactive and self-motivated with excellent interpersonal, communication and organisational skills Capable of working as part of a team or alone with minimal supervision Flexible attitude with excellent time management skills, willing to work away from home and outside of core hours A quick learner who proactively looks to develop own knowledge Capable of delivering messages clearly and concisely, in line with the audiences expectations and knowledge Capable of delivering effective meetings and workshops, documenting them appropriately Capable of demonstrating software solutions, effectively presenting themselves, the company and the product Excellent computer skills with a good working knowledge of office based products Capable of building and maintaining good collaborative working relationships with key stakeholders Capable of working under pressure to achieve deadlines, manage expectations and change control Desirable Excellent knowledge of the housing sector with demonstrable experience of working with housing software solutions, either for or with Local Authorities, ALMO’s or Housing Associations Knowledge and demonstrable experience of Orchard’s software solutions, including Orchard’s BPM Toolkit Knowledge and demonstrable experience of configuring database driven web based solutions Knowledge of HTML, XML, Web Services Awareness of Data Protection legislation Previous experience in a consultancy role with strong commercial awareness Good working knowledge of PRINCE2 or similar Project Management Methodology Good working knowledge of the ITIL Service Management Framework Qualifications Essential Full UK Driving License Desirable Business Analysis, Requirements Gathering, Modelling Business Processes or similar certifications Querying Data with Transact-SQL or similar certification PRINCE2 Foundation or Practitioner ITIL Foundation, Intermediate or Practitioner Salary and Other Benefits Package commensurate with skills and experience Company pension scheme Permanent health insurance and life assurance Westfield Health Cash Plan Scheme 25 days holiday and an additional Birthday holiday To apply for this role, please email with a CV and covering letter. The company reserves the right to vary or amend the duties and responsibilities of the post holder at any time according to the needs of the company’s business
Orchard Information Systems Newcastle upon Tyne, UK
Jan 30, 2019
Full time
Newcastle Competitive salary and benefits A fantastic opportunity has arisen at Orchard in Newcastle. If you are looking to be part of a forward thinking dynamic team, where you are able to deliver first class customer service as well as offering 2nd and 3rd line technical support to customers, this is the ideal position for you. We adopt a refreshing approach to employment and recognise hard work and integrity. Due to our continued success and the solutions we provide, the Managed Service and Technical Consultancy Team are looking to expand both in numbers and the services. The team provides Technical services and consultancy to new and existing customers, in relation to our solutions. This includes providing 2nd line support and providing consultancy and installation services to our customer base. The Technical Engineer will be involved in delivering services such as installation, configuration, system administration and support to our customer base and also involves providing Technical services and support internally. The successful candidate will be heavily involved in delivering first class face to face customer service as well as services including installation, configuration, system administration and general support to our customer base. This role may also involve providing Technical services and support internally. Principal Responsibilities: Deliver effective technical support within a support environment internally and to our  customer base. Manage the efficient delivery of technical support, adhering to customer service level agreements. Deliver effective system administration services within a pro-active support environment to our Managed Service customers, working to contracted service level agreements. Assist in the provision of tender responses to potential customers. Provide technical assistance in the areas of application development. To work towards consistently improving team and company standards in all areas of operations such as teamwork, communication, documentation, technical proficiency and professionalism. Deliver on-site installation, upgrade and technical consultancy services which may involve travel To seek to maintain technical awareness of supported technologies. Participate in Team meetings. Pre-requisites: The suitable candidate will be: Qualified to Industry Standard Accreditation and/or Industry Standard Training in the relevant technology platforms and applications Prepared to work evenings and weekends when necessary Be part of a standby rota - typically one week per month Have experience of working in a support environment and to Service Level Agreements Experienced in providing technical support directly to customers, both on-site and telephone Experienced in working with the following technologies: Microsoft Windows Server Platform SQL VMware Citrix Server Build and Development Hold a UK Drivers Licence Salary and Other Benefits Basic salary commensurate to skills and experience Membership of the Company group income protection and death in service benefit schemes, and Westfield Health benefits. You will have the option to join the company pension scheme.
Orchard Information Systems Newcastle upon Tyne, UK
Jan 25, 2019
Full time
Newcastle Office/ Home Based  Competitive Salary and Benefits   Job Role Reporting to the Services Delivery Manager, you will be responsible for providing a full range of support and consultancy services to our customers who use our products for the delivery and management of their services. The role of the Support Delivery Consultant is wide ranging, challenging and rewarding. You will be working within the Service Delivery Team, taking a proactive approach which will involve taking full ownership of support incidents, managing resolutions with the resources made available to you and where necessary, establishing remote connections to customer systems to identify pertinent information and where appropriate, making configuration changes to achieve a resolution for the customer. About Orchard Orchard  is a business full of great, talented people, which is based at the heart of Newcastle city centre in vibrant office space. We are constantly working to ensure that we create a happy environment for our staff to learn and develop. We operate within an incredibly important sector, with our customers providing affordable homes to those often most in need of social housing. Our software and services can really help to improve the lives of those in need. We believe in recognising that our people have valuable skills to help our business to succeed and enjoy celebrating our shared successes. Principal Responsibilities Take full ownership of support incidents, identifying cause and resolution, offering clear explanations to the customer within timeframes as detailed in our service level agreements Update key stakeholders on a regular basis throughout the life of the support incident Record all actions relating to support incidents in a clear and concise manner Work with teams and individuals across the company to identify resolutions which maybe outside of your knowledge Continuously strive to improve the level of support services provided to our customers Provide expert implementation and business consultancy services and training for Orchard’s solutions, both on and off site, in accordance with project documentation, implementation guidelines and quality standards Take ownership of tasks assigned, striving to deliver the best possible service Demonstrate Orchard’s solutions to prospective and existing customers, proposing recommendations to meet their business requirements Produce and maintain internal and customer facing documentation to a high standard, including solution designs, project documentation, user and configuration guides and technical specifications Follow project plans as agreed with customers, project managers and the Project Management Office (PMO), escalating any issues affecting project delivery Provide feedback to Product Management and Development regarding issues that arise during service delivery Contribute to the product development roadmap and strategy, helping to identify product gaps, suggesting enhancements and new solutions in line with sector and legislation changes Communicate effectively with customers in a timely manner, providing documentation, updates and timescales for service delivery Work with the Services Delivery Manager to identify new and innovative ways to deliver existing and new services Keep abreast of your industry knowledge, supporting and training colleagues where required Travel (incl. overnight stays) to customer sites, user groups and internal meetings as required in line with the company’s policies and guidelines Any other related duties and responsibilities as requested by the company Key Skills and Experience Essential Excellent knowledge of the housing sector with demonstrable experience of working with housing software solutions, either for or with Local Authorities, ALMO’s or Housing Associations  as well as an in depth knowledge of finance information systems and applications, preferably including OpenAccounts, eFinance and associated Advanced products. Positive, proactive and self-motivated with excellent interpersonal, communication and organisational skills Capable of working as part of a team or alone with minimal supervision Flexible attitude with excellent time management skills, willing to work away from home and outside of core hours where required A quick learner who proactively looks to develop own knowledge Capable of delivering messages clearly and concisely, in line with the audiences expectations and knowledge Capable of delivering effective meetings and workshops, documenting them appropriately Capable of demonstrating software solutions, effectively presenting themselves, the company and the product Excellent computer skills with a good working knowledge of Office based products Capable of building and maintaining good collaborative working relationships with key stakeholders Capable of working under pressure to achieve deadlines, manage expectations and change control Desirable Knowledge and demonstrable experience of Orchard’s software solutions Knowledge and demonstrable experience of configuring database driven web based solutions   Knowledge of HTML, XML, Web Services and SQL Previous experience in a support or consultancy role with a commercial awareness Good working knowledge of the ITIL Service Management Framework Qualifications Essential Full UK Driving License Desirable Business Analysis, Requirements Gathering, Modelling Business Processes or similar certifications Querying Data with Transact-SQL or similar certification ITIL Foundation, Intermediate or Practitioner Salary and Other Benefits Salary commensurate with skills and experience Company pension scheme Permanent health insurance and life assurance Westfield Health Cash Plan Scheme 25 days holiday and an additional Birthday holiday To apply for this role, please email hr@orchard-systems.co.uk with a CV and covering letter. The company reserves the right to vary or amend the duties and responsibilities of the post holder at any time according to the needs of the company’s business.
Orchard Information Systems Newcastle upon Tyne, UK
Jan 25, 2019
Full time
Newcastle Office Based  Competitive Salary and Benefits   Background At a time of buoyant activity and growth for the business, we’re looking for a talented, energetic and  commercial Head of Legal to lead our in house Legal Team through the next phase of growth. Orchard’s Legal team consists also of an In-House Solicitor and a Contracts Administrator. In this role you will provide leadership and counsel at all levels of the business and help to protect and drive Orchard forward in an increasingly complex and technical marketplace. Job Summary and Responsibilities Reporting to the COO, the Head of Legal has full responsibility for all legal and contractual matters relating to new and existing business tenders, suppliers, customers and professional advisera. The Head of Legal will be a key member of Orchard’s Co-Executive Team and will attend monthly Co-Executive meetings. In addition, this role will have key exposure to the Board, Executive Team and Heads of Service on all legal matters. The Head of Legal will also have responsibility for ensuring the Group complies with data protection legislation. Principal Responsibilities Legal and Contractual This is a high impact, commercially focused, senior legal role. In this role you will have full responsibility for all legal issues in the business, including: Assisting and supporting the Board in all legal and contractual matters Leading, drafting and the negotiation of the full range of Orchard contracts for software development and licencing, SaaS, PaaS, hosting, consultancy and service level agreements Responsibility for the continuous improvement and updating of Orchard’s legal agreements and processes Supporting due diligence projects and providing commercial analysis for any partnership arrangements and / or acquisitions Instructing and liaising with professional advisers and insurers as required Working with the In-house Solicitor to review and propose changes to contracts proposed by suppliers and prospects to ensure they best meet the requirements of Orchard and comply with obligations to third parties Providing company secretarial support as required Maintain a current knowledge of relevant developments in contractual law Leadership You will be responsible for leading and managing the Legal Team. You will support and develop the team and manage the allocation of work. Pre-requisites You should: Be a UK qualified lawyer with at least 7 years relevant PQE experience ideally with an IT/Software background, gained from either private practice or in-house positions. Have relevant experience of contract law in a commercial environment, ideally within the  IT/ Software domain. Be a strategic leader and have managed significant corporate initiatives. Be a capable and respected people manager (leader) who is also capable of rolling your sleeves up and getting things done. Be able to influence at the highest level internally and externally Be confident and professional when dealing with suppliers and customers Have excellent communication and organisational skills Be able to work under pressure and to tight timescales Have significant knowledge and understanding of data protection and intellectual property law Salary and Other Benefits Package commensurate with skills and experience Company pension scheme Permanent health insurance and life assurance Westfield Health Cash Plan Scheme 25 days holiday and an additional Birthday holiday To apply for this role, please email hr@orchard-systems.co.uk with a CV and covering letter. The company reserves the right to vary or amend the duties and responsibilities of the post holder at any time according to the needs of the company’s business
Orchard Information Systems Newcastle upon Tyne, UK
Jan 25, 2019
Full time
Newcastle or Home Based  Competitive Salary and Benefits   Job Role Working in a fast paced, successful software company, your role will be challenging, interesting and extremely rewarding. This role will report to the Product Design Team Leader, and will be responsible for voicing the needs of our customer regarding business and product goals. The role of the Product Owner is to actively engage with their team and show a commitment to helping build the best product possible. About Orchard Orchard  is a business full of great, talented people, which is based at the heart of Newcastle city centre in vibrant office space. We are constantly working to ensure that we create a happy environment for our staff to learn and develop. We operate within an incredibly important sector, with our customers providing affordable homes to those often most in need of social housing. Our software and services can really help to improve the lives of those in need. We believe in recognising that our people have valuable skills to help our business to succeed and enjoy celebrating our shared successes. Principal Responsibilities Operational Delivering the product roadmaps Representing how customers will use our product to internal teams Working closely with Product Managers to interpret roadmap requirements Writing the user stories and acceptance criteria with input from internal teams and customers Owning and prioritising their scrum team’s backlog Ensuring that the development team fully understand the story and acceptance criteria and the wider context for delivery Helping ensure sprints run efficiently and effectively to deliver the product Signing off that the functionality meets the need Ensuring features are understood across the organisation Assisting in providing content, product documentation and responding to tenders Helping triage and review items raised in the Ideas portal Ensuring the Privacy Impact Assessments are undertaken Being the point of contact for assigned product areas to explain the product use and business needs it supports May also be technical project manager on some projects Strategic Contributing towards the product strategy Working with the respective user groups to help resolve business issues and be a feed for themes of feature requests to product management. Recommending and helping implement process and framework improvements Not being afraid to say NO to clients and providing constructive feedback and recommendations for features / updates Desired Skills  Exposure to agile frameworks (Scrum, XP, Kanban, Lean) Understanding of Gherkin syntax for User Stories Exposure to User Story Mapping, Impact Mapping, MoSCoW & SWOT Experience of domain driven design Salary and Other Benefits Salary commensurate with skills and experience Company pension scheme Permanent health insurance and life assurance Westfield Health Cash Plan Scheme 25 days holiday and an additional Birthday holiday To apply for this role, please email hr@orchard-systems.co.uk with a CV and covering letter. The company reserves the right to vary or amend the duties and responsibilities of the post holder at any time according to the needs of the company’s business .
Orchard Information Systems Newcastle upon Tyne, UK
Jan 25, 2019
Full time
Newcastle Office/ Home Based  Competitive Salary and Benefits   Job Role Reporting to the Services Delivery Manager, you will be responsible for providing a full range of support and consultancy services to our customers who use our products for the delivery and management of their services. The role of the Support Delivery Consultant is wide ranging, challenging and rewarding. You will be working within the Service Delivery Team, taking a proactive approach which will involve taking full ownership of support incidents, managing resolutions with the resources made available to you and where necessary, establishing remote connections to customer systems to identify pertinent information and where appropriate, making configuration changes to achieve a resolution for the customer. About Orchard Orchard  is a business full of great, talented people, which is based at the heart of Newcastle city centre in vibrant office space. We are constantly working to ensure that we create a happy environment for our staff to learn and develop. We operate within an incredibly important sector, with our customers providing affordable homes to those often most in need of social housing. Our software and services can really help to improve the lives of those in need. We believe in recognising that our people have valuable skills to help our business to succeed and enjoy celebrating our shared successes. Principal Responsibilities Take full ownership of support incidents, identifying cause and resolution, offering clear explanations to the customer within timeframes as detailed in our service level agreements Update key stakeholders on a regular basis throughout the life of the support incident Record all actions relating to support incidents in a clear and concise manner Work with teams and individuals across the company to identify resolutions which maybe outside of your knowledge Continuously strive to improve the level of support services provided to our customers Provide expert implementation and business consultancy services and training for Orchard’s solutions, both on and off site, in accordance with project documentation, implementation guidelines and quality standards Take ownership of tasks assigned, striving to deliver the best possible service Demonstrate Orchard’s solutions to prospective and existing customers, proposing recommendations to meet their business requirements Produce and maintain internal and customer facing documentation to a high standard, including solution designs, project documentation, user and configuration guides and technical specifications Follow project plans as agreed with customers, project managers and the Project Management Office (PMO), escalating any issues affecting project delivery Provide feedback to Product Management and Development regarding issues that arise during service delivery Contribute to the product development roadmap and strategy, helping to identify product gaps, suggesting enhancements and new solutions in line with sector and legislation changes Communicate effectively with customers in a timely manner, providing documentation, updates and timescales for service delivery Work with the Services Delivery Manager to identify new and innovative ways to deliver existing and new services Keep abreast of your industry knowledge, supporting and training colleagues where required Travel (incl. overnight stays) to customer sites, user groups and internal meetings as required in line with the company’s policies and guidelines Any other related duties and responsibilities as requested by the company Key Skills and Experience Essential Excellent knowledge of the housing sector with demonstrable experience of working with housing software solutions, either for or with Local Authorities, ALMO’s or Housing Associations Positive, proactive and self-motivated with excellent interpersonal, communication and organisational skills Capable of working as part of a team or alone with minimal supervision Flexible attitude with excellent time management skills, willing to work away from home and outside of core hours where required A quick learner who proactively looks to develop own knowledge Capable of delivering messages clearly and concisely, in line with the audiences expectations and knowledge Capable of delivering effective meetings and workshops, documenting them appropriately Capable of demonstrating software solutions, effectively presenting themselves, the company and the product Excellent computer skills with a good working knowledge of office based products Capable of building and maintaining good collaborative working relationships with key stakeholders Capable of working under pressure to achieve deadlines, manage expectations and change control Desirable Knowledge and demonstrable experience of Orchard’s software solutions, including Orchard’s BPM   Toolkit Knowledge and demonstrable experience of configuring database driven web based solutions Knowledge of HTML, XML, Web Services and SQL Previous experience in a support or consultancy role with a commercial awareness Good working knowledge of the ITIL Service Management Framework Qualifications Essential Full UK Driving License Desirable Business Analysis, Requirements Gathering, Modelling Business Processes or similar certifications Querying Data with Transact-SQL or similar certification ITIL Foundation, Intermediate or Practitioner Salary and Other Benefits Salary commensurate with skills and experience Company pension scheme Permanent health insurance and life assurance Westfield Health Cash Plan Scheme 25 days holiday and an additional Birthday holiday To apply for this role, please email hr@orchard-systems.co.uk with a CV and covering letter. The company reserves the right to vary or amend the duties and responsibilities of the post holder at any time according to the needs of the company’s business.
Orchard Information Systems Newcastle upon Tyne NE1, UK
Jan 25, 2019
Full time
Newcastle Office Based  Competitive Salary and Benefits   Job Role An exciting opportunity has arise for a Product Design Manager to join our successful software company. The role of a Product Design Manager will be challenging, interesting and extremely rewarding. This role will report to the Director of Development and Design, and will be responsible for creating an environment that enables the Product Owners and the User Experience/User Interface designers to flourish. About Orchard Orchard  is a business full of great, talented people, which is based at the heart of Newcastle city centre in vibrant office space. We are constantly working to ensure that we create a happy environment for our staff to learn and develop. We operate within an incredibly important sector, with our customers providing affordable homes to those often most in need of social housing. Our software and services can really help to improve the lives of those in need. We believe in recognising that our people have valuable skills to help our business to succeed and enjoy celebrating our shared successes. Principal Responsibilities Operational Line Manager for Product Owners and UX/UI designers Member of the design and development management team Representing how customers will use our product to internal teams Working closely with Product Management to interpret roadmap requirements and plan the delivery of them Ensure the outputs from their team such as user stories are to the required quality and completeness Helping ensure sprints run efficiently and effectively to deliver the product Assisting in providing content and product documentation Helping triage and review items raised in the Ideas portal Co-ordinating the Product Owners response to information requests and tenders Ensuring the Privacy Impact Assessments are undertaken May also be technical project manager on some projects Strategic Required to attend the co-executive team days Contributing towards the product strategy Working with the respective user groups to help resolve business issues and be a feed for themes of feature requests to product management. Recommending and helping implement process and framework improvements Not being afraid to say no  and providing constructive feedback and recommendations for features / updates Desired Skills Exposure to agile frameworks (Scrum, XP, Kanban, Lean) Understanding of Gherkin syntax for User Stories Exposure to User Story Mapping, Impact Mapping, MoSCoW & SWOT Experience of domain driven design Salary and Other Benefits Salary commensurate with skills and experience Company pension scheme Permanent health insurance and life assurance Westfield Health Cash Plan Scheme 25 days holiday and an additional Birthday holiday To apply for this role, please email hr@orchard-systems.co.uk with a CV and covering letter. The company reserves the right to vary or amend the duties and responsibilities of the post holder at any time according to the needs of the company’s business