Orchard Information Systems

Since 1979 Orchard has focused its efforts and energies on providing software, services and supporting technical solutions that help Housing businesses and Public Sector organisations to improve the lives of their customers, tenants and residents.

Today we are the largest independent provider of complete end to end business solutions to the housing sector, helping them to manage all aspects of their businesses. Our solutions portfolio delivers value in supporting core business functions like Housing Management, Finance and Asset Management, as well as supporting commercial activities and providing a range of solutions to help manage the overall efficiency, effectiveness and cost of IT provision.

Our independence enables us to maintain a strong business ethic of measuring success through customer satisfaction and retention, whilst continuing to use profits to make significant additional investments in our solutions portfolio.

We work hard to ensure that our strategy and solutions remain closely aligned to the housing sector and our customer’s needs. This is achieved through the development of strong working relationships with our customers and engagement at all levels of their business.

Our aim is to continue building on our position as a supplier of choice, trusted advisor and thought leader in the housing sector. We will continue to grow our business by making significant investments in our solutions, as well as continuing to acquire and successfully integrate businesses that add further value to our solutions portfolio and our customers.

Orchard Information Systems Newcastle upon Tyne NE1, UK
Jul 16, 2019
Full time
Newcastle Based Competitive Salary and Benefits   Job Summary The Service Desk Administrator will serve as the main point of contact for customers with queries about general support, products, orders and any general customer enquiries.  You will be working to maintain and improve the support services delivered by the services team, ensuring we have a consistent approach that meets the needs of our customers. The position is ideally suited to someone who is well organised, has an eye for detail, enjoys working with people including Customers and understands how important the Service Desk function is to a busy team delivering service directly to Customers.  Principal Responsibilities Customer Service Provide Single Point Of Contact for Orchard.  Deliver first line support services by taking the initial ticket details, agreeing the relevant priority with the Customer, inputting the relevant information into the incident management system, attempting to resolve where possible and assigning ticket to the relevant support group if unable to resolve themselves. Contact clients to obtain missing information or answer queries Ensure feedback to customers occurs in a timely manner. Provide updates to Customers on support or sales related queries and act as the first point of contact for any chases or escalations. Participate in the Service Desk rota to ensure cover at all times between 08:00 and 18:00 hours. Liaise with other departments to ensure Orchard’s compliance with the agreed procedures. Key Skills and Experience Essential Capable of working as part of a team and independently. Flexible attitude with excellent time management skills, willing to work outside of core hours where required. A quick learner who proactively looks to develop own knowledge. Capable of delivering messages clearly and concisely, in line with the audiences expectations and knowledge. Capable of demonstrating knowledge of Orchard’s software solutions effectively, and positively presenting themselves and the company via the telephone  Excellent communication skills when working with colleagues and customers. Excellent computer skills with a good working knowledge of office based products. Capable of building and maintaining good collaborative working relationships with key stakeholders. The ability to organise and manage multiple tasks simultaneously. Desirable Enjoy working in a fast paced environment Experience of working in a support/Service Desk environment Knowledge of the ITIL framework  Salary and Other Benefits Salary commensurate with skills and experience Company pension scheme Permanent health insurance and life assurance Westfield Health Cash Plan Scheme 25 days holiday and an additional Birthday holiday To apply for this role, please email with a CV and covering letter. The company reserves the right to vary or amend the duties and responsibilities of the post holder at any time according to the needs of the company’s business.
Orchard Information Systems UK
Jul 11, 2019
Full time
Newcastle  Competitive Salary and Benefits Job Role Reporting to the Services Delivery Manager, you will be responsible for providing a full range of support and consultancy services to our customers who use our products for the delivery and management of their services. The role of the Support Delivery Consultant is wide ranging, challenging and rewarding. You will be working within the Service Delivery Team, taking a proactive approach which will involve taking full ownership of support incidents, managing resolutions with the resources made available to you and where necessary, establishing remote connections to customer systems to identify pertinent information and where appropriate, making configuration changes to achieve a resolution for the customer. About Orchard Orchard  is a business full of great, talented people, which is based at the heart of Newcastle city centre in vibrant office space. We are constantly working to ensure that we create a happy environment for our staff to learn and develop. We operate within an incredibly important sector, with our customers providing affordable homes to those often most in need of social housing. Our software and services can really help to improve the lives of those in need. We believe in recognising that our people have valuable skills to help our business to succeed and enjoy celebrating our shared successes. Principal Responsibilities Take full ownership of support incidents, identifying cause and resolution, offering clear explanations to the customer within timeframes as detailed in our service level agreements Update key stakeholders on a regular basis throughout the life of the support incident Record all actions relating to support incidents in a clear and concise manner Work with teams and individuals across the company to identify resolutions which maybe outside of your knowledge Continuously strive to improve the level of support services provided to our customers Provide expert implementation and business consultancy services and training for Orchard’s solutions, both on and off site, in accordance with project documentation, implementation guidelines and quality standards Take ownership of tasks assigned, striving to deliver the best possible service Demonstrate Orchard’s solutions to prospective and existing customers, proposing recommendations to meet their business requirements Produce and maintain internal and customer facing documentation to a high standard, including solution designs, project documentation, user and configuration guides and technical specifications Follow project plans as agreed with customers, project managers and the Project Management Office (PMO), escalating any issues affecting project delivery Provide feedback to Product Management and Development regarding issues that arise during service delivery Contribute to the product development roadmap and strategy, helping to identify product gaps, suggesting enhancements and new solutions in line with sector and legislation changes Communicate effectively with customers in a timely manner, providing documentation, updates and timescales for service delivery Work with the Services Delivery Manager to identify new and innovative ways to deliver existing and new services Keep abreast of your industry knowledge, supporting and training colleagues where required Travel (incl. overnight stays) to customer sites, user groups and internal meetings as required in line with the company’s policies and guidelines Any other related duties and responsibilities as requested by the company Key Skills and Experience Essential Excellent knowledge of the housing sector with demonstrable experience of working with housing software solutions, either for or with Local Authorities, ALMO’s or Housing Associations Positive, proactive and self-motivated with excellent interpersonal, communication and organisational skills Capable of working as part of a team or alone with minimal supervision Flexible attitude with excellent time management skills, willing to work away from home and outside of core hours where required A quick learner who proactively looks to develop own knowledge Capable of delivering messages clearly and concisely, in line with the audiences expectations and knowledge Capable of delivering effective meetings and workshops, documenting them appropriately Capable of demonstrating software solutions, effectively presenting themselves, the company and the product Excellent computer skills with a good working knowledge of office based products Capable of building and maintaining good collaborative working relationships with key stakeholders Capable of working under pressure to achieve deadlines, manage expectations and change control Desirable Knowledge and demonstrable experience of Orchard’s software solutions, including Orchard’s BPM   Toolkit Knowledge and demonstrable experience of configuring database driven web based solutions Knowledge of HTML, XML, Web Services and SQL Previous experience in a support or consultancy role with a commercial awareness Good working knowledge of the ITIL Service Management Framework Qualifications Essential Full UK Driving License Desirable Business Analysis, Requirements Gathering, Modelling Business Processes or similar certifications Querying Data with Transact-SQL or similar certification ITIL Foundation, Intermediate or Practitioner Salary and Other Benefits Salary commensurate with skills and experience Company pension scheme Permanent health insurance and life assurance Westfield Health Cash Plan Scheme 25 days holiday and an additional Birthday holiday To apply for this role, please email hr@orchard-systems.co.uk with a CV and covering letter. The company reserves the right to vary or amend the duties and responsibilities of the post holder at any time according to the needs of the company’s business.
Orchard Information Systems Newcastle upon Tyne, UK
Jul 10, 2019
Full time
Newcastle Based, Permanent  Job Role  Working in a fast paced, successful software company, your role will be challenging, interesting and extremely rewarding. This role will report to the Product Design Team Leader, and will be responsible for voicing the needs of our customer regarding business and product goals. The role of the Product Owner is to actively engage with their team and show a commitment to helping build the best product possible.  About Orchard  Orchard  is a business full of great, talented people, which is based at the heart of Newcastle city centre in vibrant office space. We are constantly working to ensure that we create a happy environment for our staff to learn and develop. We operate within an incredibly important sector, with our customers providing affordable homes to those often most in need of social housing. Our software and services can really help to improve the lives of those in need. We believe in recognising that our people have valuable skills to help our business to succeed and enjoy celebrating our shared successes.  Principal Responsibilities  Operational Delivering the product roadmaps Representing how customers will use our product to internal teams Working closely with Product Managers to interpret roadmap requirements Working closely with remote teams located outside of the UK Writing the user stories and acceptance criteria with input from internal teams and customers Owning and prioritising their Scrum Team’s backlog Ensuring that the development team fully understand the story and acceptance criteria and the wider context for delivery Helping ensure sprints run efficiently and effectively to deliver the product Signing off that the functionality meets the need Ensuring features are understood across the organisation Assisting in providing content, product documentation and responding to tenders Helping triage and review items raised in the Ideas portal Ensuring the Privacy Impact Assessments are undertaken Being the point of contact for assigned product areas to explain the product use and business needs it supports May also be technical project manager on some projects Strategic  Contributing towards the product strategy Working with the respective user groups to help resolve business issues and be a feed for themes of feature requests to product management. Recommending and helping implement process and framework improvements Not being afraid to say no to clients and providing constructive feedback and recommendations for features/updates  Desired skills but not Essential Exposure to agile frameworks (Scrum, XP, Kanban, Lean) Understanding of Gherkin syntax for User Stories Exposure to User Story Mapping, Impact Mapping, MoSCoW & SWOT Experience of domain driven design Experience of working remotely with development teams Salary and Other Benefits Salary commensurate with skills and experience Company pension scheme Permanent health insurance and life assurance Westfield Health Cash Plan Scheme 25 days holiday and an additional Birthday holiday The company reserves the right to vary or amend the duties and responsibilities of the post holder at any time according to the needs of the company’s business . 
Orchard Information Systems UK
Jul 10, 2019
Full time
Newcastle/Home-based Permanent/Full-time Working in a fast paced, successful software company, your role will be challenging, interesting and extremely rewarding. This role will report to the Head of Product Management, and will be responsible for creating and communicating the exciting future of our products both internally and to our customers. The Commercial Product Manager will have a strong focus on strategic and commercial leadership to help drive the direction and success of one of our key products.   Principal Responsibilities   Strategic Creating and owning a commercially-driven and innovative roadmap for their product area to gain and retain satisfied customers Innovation and thought-leadership, internally and externally Identifying business opportunities and producing business cases Ensuring their product area is successful internally and externally Contributing to the overall product strategy and ensuring developments are aligned to this strategy Evangelising the vision for their product area, both internally and at public events Operational Keeping abreast of business, customer and competitor knowledge and gaining insights from it Launching new products, driving sales and marketing to sell and operational teams to deliver Ensuring that our ability to demo and sell our products is top class Contributing to setting annual sales targets for each product area Educating sales and marketing and enabling them to achieve the commercial targets Recommending pricing strategies Prioritising development and reporting progress against the roadmaps Helping triage and review new ideas and customer requests Recommending and helping implement process and framework improvements     Salary and Other Benefits Salary commensurate with skills and experience Company pension scheme Permanent health insurance and life assurance Westfield Health Cash Plan Scheme   To apply for this role, please email with a CV and covering letter. The company reserves the right to vary or amend the duties and responsibilities of the post holder at any time according to the needs of the company’s business.
Orchard Information Systems UK
Jul 08, 2019
Full time
Newcastle/Home-based Permanent/Full-time    Job Role Reporting to the Services Delivery Manager, you will play a significant role in delivering implementation and business consultancy services, working directly with customers to advise and guide them through the full project life cycle, helping them to achieve the optimum solution to meet their business requirements in a cost effective and efficient manner. The role of the Service Delivery Consultant is wide ranging, challenging and rewarding. You will be working within the Service Delivery Team on all stages of new business and existing customer projects and support, providing: Business analysis, requirements gathering, process mapping and solution design Systems implementation and migration Consultancy services, training and support Bespoke system configuration using Orchard’s BPM Toolkit Principal Responsibilities Provide expert implementation and business consultancy services and training for Orchard’s solutions, both on and off site, in accordance with project documentation, implementation guidelines and quality standards Provide support and advice to customers on the use and configuration of Orchard’s solutions on an ad-hoc basis, providing clear and effective resolutions Take ownership of tasks assigned, striving to deliver the best possible service Demonstrate Orchard’s solutions to prospective and existing customers, proposing recommendations to meet their business requirements Produce and maintain internal and customer facing documentation to a high standard, including solution designs, project documentation, user and configuration guides and technical specifications Follow project plans as agreed with customers, project managers and the Project Management Office (PMO), escalating any issues affecting project delivery Contribute to the product development roadmap and strategy, helping to identify product gaps, suggesting enhancements and new solutions in line with sector and legislation changes Communicate effectively with customers in a timely manner, providing documentation, updates and timescales for service delivery Work with the Head of Service Delivery to identify new and innovative ways to deliver existing and new services   Key Skills and Experience Essential Excellent knowledge of the housing sector with demonstrable experience of working with housing software solutions, either for or with Local Authorities, ALMO’s or Housing Associations Positive, proactive and self-motivated with excellent interpersonal, communication and organisational skills Capable of working as part of a team or alone with minimal supervision Flexible attitude with excellent time management skills, willing to work away from home and outside of core hours A quick learner who proactively looks to develop own knowledge Capable of delivering messages clearly and concisely, in line with the audiences expectations and knowledge Capable of delivering effective meetings and workshops, documenting them appropriately Capable of demonstrating software solutions, effectively presenting themselves, the company and the product Excellent computer skills with a good working knowledge of office based products Capable of building and maintaining good collaborative working relationships with key stakeholders Capable of working under pressure to achieve deadlines, manage expectations and change control  Desirable Knowledge and demonstrable experience of Orchard’s software solutions, including Orchard’s BPM Toolkit Knowledge and demonstrable experience of configuring database driven web based solutions Knowledge of HTML, XML, Web Services and SQL Previous experience in a consultancy role with strong commercial awareness Good working knowledge of PRINCE2 or similar Project Management Methodology Good working knowledge of the ITIL Service Management Framework Qualifications Essential Full UK Driving License Desirable Business Analysis, Requirements Gathering, Modelling Business Processes or similar certifications Querying Data with Transact-SQL or similar certification PRINCE2 Foundation or Practitioner Salary and Other Benefits Salary commensurate with skills and experience Company pension scheme Permanent health insurance and life assurance Westfield Health Cash Plan Scheme To apply for this role, please email with a CV and covering letter. The company reserves the right to vary or amend the duties and responsibilities of the post holder at any time according to the needs of the company’s business.
Orchard Information Systems UK
Jul 04, 2019
Full time
Job Role  Reporting to the Programme Manager, the Project Manager’s role is to deliver internal and customer facing projects. These projects could include the implementation of Orchard’s product suite, software developments, technical deliveries and business change. The role requires excellent communication skills, a Prince2 Project Management qualification (preferred) with associated experience, knowledge of software development and agile principles, attention to detail as well as a friendly professional approach. Principal Responsibilities   Operational Follow standard project management processes to manage projects effectively and ensure suitable governance is implemented and maintained Produce project documentation such as Business Case, Project Initiation Document (PID), Benefits Review Plan, Delivery Plan / Project Plans, Closure Report, Scope of Works and Contracts, as required Initiate projects, define goals, resource requirements, durations and budgets to ensure that projects are delivered on time and to budget Act as the key point of contact for all aspects of the project for the customer and internal stakeholders Lead, manage and motivate your project team which may include internal and external stakeholders Inform the customer of the objectives for delivery of products and services during the course of the project Manage the successful delivery of products and implementation services to customer and liaise with the business consultants to advise customers of best practice in achieving agreed solutions designs Liaise and work closely with the Programme Management Office to ensure committed customer developments are defined and delivered within agreed timescales Maintain project costs, budgets and billing and track project deliverables using appropriate tools and controls Identify, assess and manage project issues and risks Compile high quality reports and communicate progress of project to all stakeholders as required Ensure projects are closed effectively and the evaluation of successes and challenges is conducted as part of the project closure activity Skills and Experience Experience of managing projects in a large complex organisation Prince2 qualified Ability to work under pressure to tight time scales and within budgets Excellent Business Analysis skills Demonstrate a positive ‘can do’ attitude, taking ownership for the resolution of issues Experience of the Social Housing Market is desirable   Salary and Other Benefits Salary commensurate with skills and experience Company pension scheme Permanent health insurance and life assurance Westfield Health Cash Plan Scheme To apply for this role, please email with your CV and a covering letter. The company reserves the right to vary or amend the duties and responsibilities of the post holder at any time according to the needs of the company’s business