Code Red Associates

3rd Line Support Engineer £36,000 Derbyshire We're working in partnership with a client who're looking for an experienced 3rd Line Engineer to join their expanding team. This main focus of the role will be to support the existing service desk team of engineers, providing 3rd line technical support for everyday business user issues as well as supporting various business applications, networks, servers, hardware & telephony. You will be the escalation point for more serious technical issues so will be providing hands-on user support as well as back-end investigation and troubleshooting. You must have extensive demonstrable experience with; Extensive experience of working in Service desk environments - 1st - 3rd line, using an ITIL service desk ticketing systems. Microsoft Windows 2012, including Active Directory administration and Group Policy management VOIP systems. Support, administration and management of Microsoft SCCM. Office365 & MS Exchange...

Network Engineer Bath £43,000 – £46,000 per annum + excellent benefits I am working in partnership with a client who are looking for an accomplished Network Engineer. The successful candidate MUST have worked in engineering projects with extensive hands on Cisco experience. 5+ years Cisco experience Project engineer background VMWare Oracle Microsoft technologies Telephony Experience in leading and managing projects Experience of BAU incidents Managing small teams Code Red Associates (CRA) provides quality IT and business professionals to the Social Housing, NPO, Local Government & Technology sector across the UK. We deliver the highest levels of service which enables us to be market leaders. With over two decades of industry experience, we ensure your business is in good hands.

Office 365 Engineer £45,000 West London My client is looking for an Office 365 Engineer who will provide users with a local service through 2nd  line support in order to solve business related network, computer and telephony problems and to work together with the Service Desk to carry out support, Incident/Problem/Change handling and to undertake any tasks given. Essential Skills: Extensive experience of working in Service desk environments - 2nd line using ITIL service desk ticketing systems Excellent troubleshooting skills and delivering high levels of customer service. Strong knowledge of Microsoft Windows 10 Strong knowledge of Microsoft Office365 Good knowledge of Microsoft Windows server 2008/2012 Active Directory Good knowledge of Citrix Xendesktop Knowledge of Pull printing, (Xerox, Ricoh) Knowledge of Exchange Online/Exchange 365 Supporting and administering mobile devices (laptops, smart phones, tablets, Apple IOS, Android). Knowledge...

Senior Windows Server Engineer £55,000 West London   My client is looking for a Senior Windows Server Engineer to lead on Microsoft Active Directory and Windows Server infrastructure operations and service delivery.  Work with the Architecture Team as technical lead specialist on Microsoft Active Directory and Windows Server related projects, operations, and service delivery.  Contribute to Active Directory and Windows Server estate related change management, continuous improvement, and governance processes. Essential Skills: Proven track record in a similar role supporting and maintaining Microsoft AD & Server Environments Advanced knowledge of Active Directory infrastructure design, delivery, management Strong Azure Active Directory management and administration Expert knowledge in Group Policy management and administration Windows Server 2012,2016, 2019 and SQL server administration Strong custom PowerShell scripting and automation Microsoft...

Senior Citrix Engineer £55,000 West London My client is looking for a Senior Citrix Engineer to administer the day to day operations of the Citrix VDI Infrastructure and services. Work with the Architecture, Service Delivery and Service Desk Teams, as well as the wider Technology Department to effectively support and administer the full lifecycle of Citrix infrastructure operations, services, projects, and initiatives. Manage and maintain the Citrix Work Plan, and the delivery of the Citrix Annual Continuous Service Improvement Plan. Essential Skills: 8+ years of experience of Citrix Xenapp / XenDesktop, Active Directory, Group Policies, Citrix Profile Management, Provisioning Services, NetScaler, VMware ESX, networking Expertise in applications packaging, databases, storage, networking, and security PowerShell scripting and automation Experience of managing complex multi-site Citrix infrastructure operations Experience of Citrix service upgrades and...

Business Systems Analyst £35,000-£40,000 Wales You will be providing support, advice and training to system users and developing and maintaining systems in line with changing operational and strategic requirements. This will predominantly involve support and development of the organisations Housing Management System and their Scheduler System. You must have the following experience: Housing Management systems  such as Aareon QL, Capita OPENHousing, Castleton Housing, Civica Cx Housing, MIS ActiveH, NPS/Northgate Housing, Omniledger, Orchard Housing Experience of Scheduler System’s Business Objects (reporting) or similar reporting toolset A good understanding of SQL Microsoft products including Office 365 Experience of reviewing / improving business processes   Code Red Associates (CRA) provides quality IT and business professionals to the Social Housing, NPO, Local Government & Technology sector across the UK. We deliver the highest levels of...

2nd Line Analyst £32,00-£35,000 West London My client is looking for a 2nd Line Analyst who will provide end user 2nd line Technical support in accordance with the achievement of all applicable Service Levels, Customer Satisfaction scores, and KPI’s and to be an active escalation point for 1st line engineers You will also have experience with: With the Service Desk Manager and the ICT Infrastructure Team, ensure the delivery of day to day ICT support to the organisation’s users Extensive experience of working in Service desk environments - 2nd line using ITIL service desk ticketing systems Excellent troubleshooting skills and delivering high levels of customer service. Strong knowledge of Microsoft Windows 10 Strong knowledge of Office365 Good knowledge of Microsoft Windows server 2012 Active Directory Good knowledge of Citrix Xendesktop Knowledge of Pull printing , (Xerox, Ricoh) Knowledge of Exchange Online/Exchange 365 Supporting and...

3rd Line Support Analyst £40,000 West London We're working in partnership with a client who're looking for an experienced Technical Support Analyst to join their expanding team. This main focus of the role will be to support the existing service desk team of engineers, providing 3rd line technical support for everyday business user issues as well as supporting various business applications, networks, servers, hardware & telephony. You will be the escalation point for more serious technical issues so will be providing hands-on user support as well as back-end investigation and troubleshooting. You must have extensive experience with; Office365 & MS Exchange Online Windows Server TCP, DNS & DCHP experience ITIL certification, or experience working in an ITIL environment MCSE certification or higher Citrix Xendesktop Code Red Associates (CRA) provides quality IT and business professionals to the Social Housing, NPO, Local Government...

Field engineer £33,000 East Midlands   My client is looking for a Field Engineer who will provide users a local service through 2nd  line support in order to solve business related network, computer and telephony problems and to work together with the Service Desk to carry out support, Incident/Problem/Change handling and to undertake any tasks given. You will also have experience with: Provide onsite support for all non-recurring Incidents to minimise down time and help achieve the most efficient use of the technology available. Monitor Problems occurring within the departments in order to identify key trends or patterns and either respond to or refer these issues as appropriate Liaise with 1st and 3rd line for support and information Full clean driving licence Prepared to travel to other customer sites within London if required Extensive experience of working in Service desk environments - 2nd line using ITIL service desk ticketing systems...

Field engineer £35,000 North London My client is looking for a Field Engineer who will provide users a local service through 2nd  line support in order to solve business related network, computer and telephony problems and to work together with the Service Desk to carry out support, Incident/Problem/Change handling and to undertake any tasks given. You will also have experience with: Provide onsite support for all non-recurring Incidents to minimise down time and help achieve the most efficient use of the technology available. Monitor Problems occurring within the departments in order to identify key trends or patterns and either respond to or refer these issues as appropriate Liaise with 1st and 3rd line for support and information Full clean driving licence Prepared to travel to other customer sites within London if required Extensive experience of working in Service desk environments - 2nd line using ITIL service desk ticketing systems Excellent...

Service Delivery Manager West London £55,000 We're working in partnership with a client who're looking for an experienced Service Delivery Manager to join their team. You will be responsible for ensuring processes are fit for purpose and implementing new processes in order to achieve continual improvement. You'll be representing the technology team at stakeholder level and be the point of contact for complex support issues acting as an escalation point when required. You must have; Experience working in an ITIL Process Owner role Be a ITILv3 Practitioner or above Experience successfully implementing new ITIL processes For more information, contact Maxine on 0115 9452828 or email Maxine@coderedassociates.com

Service Design & Transition Manager West London £55,000 We're working in partnership with a client who're looking for an experienced Service Design & Transition Manager to join their team. You will be leading, planning & coordinating the service transition activities across all functions, projects, supplies & service teams. You'll have Process Owner responsibility for ensuring that service design & service transition processes are developed, implemented and monitored whilst taking ownership of complex support issues where required. You must have; Significant experience working in a similar Service Deck and or Service Transition role Be ITILv3 Practitioner of above Experience implementing structure over an environment of high ambiguity and complexity Experience delivering process improvements For more information, call Maxine on 0115 945 2828 or email Maxine@coderedassociates.com

Infrastructure Project Manager £50,000 West London We are working in partnership with a client who are looking for an Infrastructure Project Manager. You will provide Project Management guidance and support to Infrastructure projects in the Technology directorate pipeline. Ensuring Infrastructure projects are delivered with a consistent approach, documentation, governance and reporting. You must have the following: Track record of delivering IT infrastructure projects within a technically complex and dynamic environment, specifically that required to support multiple projects. Experience of successfully engaging management and groups of technical and non-technical stakeholders. Working knowledge of Programme Management, e.g. Managing Successful Programmes (MSP), Prince2 and agile project management tools and methodologies. Experience of infrastructure transformation due to a merger or otherwise. Experience of implementing structure over an environment of...

Technical Business Analyst £40,000-£44,000 London My client is looking for a Technical Business Analyst who will work alongside a cross section of colleagues to lead and deliver business change activities across the organisation.  This role will conduct detailed research and analysis to inform business change decisions and solutions. The main focus will be on process review and business requirements, utilising expert business knowledge and specialist analysis skills to ensure that the right business decision and subsequent change is implemented. Expert knowledge and working knowledge of business analysis tools and techniques Ability to interpret data, identify trends and provide insight Excellent core business process knowledge and a proven ability to apply this to business change Business analysis delivery experience within business and project scenario’s. Training and/or relevant qualifications in business analysis Strong data analysis skills Good working...

ServiceNow Developer £55,000 - £60,000 London My client is looking for a ServiceNow Developer who is a highly experienced technical resource that possesses advanced administration capability and is able to design, build, and customize ServiceNow applications and services. You will also have experience with: Developing workflow customizations and supporting the Service transformation teams. Work closely with business stakeholders and the Technology teams, to prepare and run workshops to understand business requirements, designing a solution, build request items and tasks using workflows within ServiceNow that meets the business requirements whilst utilising as much out-of-the-box functionality as possible Technical knowledge to use Javascripts, web service and scripting tools, in-depth knowledge of ServiceNow functionality to create scripts to automate tasks. Technical skills to debug issues with additional features like debugging ON....

Cisco Engineer Bristol £42,000 - £47,000 per annum + excellent benefits  I am working in partnership with a client who are looking for an accomplished Cisco Engineer. To be successful in this role you must have experience in supporting and implementing network and infrastructure. You must also have experience in the following: 3rd line support Cisco Oracle VMWare Microsoft technologies Telephony Security Experience of leading and managing projects Experience of BAU incidents Managing small teams Code Red Associates acts as an Employment Agency/Business with regards to this vacancy. As an Equal Opportunities employer Code Red welcomes applications regardless of race, gender, nationality, ethnic origin, sexual orientation, religion, marital status, disability or age. All applicants are considered on the basis of their merits and abilities for the job. By applying to a job advertised by Code Red Associates or providing your contact...

Service Desk Manager East Midlands £37,000-£43,000 I am working in partnership with a client who are looking for an accomplished Service Desk Manager who can take overall responsibility for the day-to-day running of parts of the Service Desk function including the achievement of all applicable Service Levels and Customer Satisfaction scores. You must also have experience in the following: Previous experience as a Service Desk Manager ITIL qualified Managing a team of technical staff to support end user desktop environment Mentoring and leading junior staff. Drive Continuous Service Improvement Ensuring effective Major Incident Management processes are met Knowledge of ServiceNow Understand O365, networking, servers, and Datacentres Code Red Associates acts as an Employment Agency/Business with regards to this vacancy. As an Equal Opportunities employer Code Red welcomes applications regardless of race, gender, nationality, ethnic origin,...

IT Security Engineer  Wales £30,000 - £35,000 per annum + excellent benefits  I am working in partnership with a client who are looking for an accomplished Security Engineer. To be successful in this role you must have experience in Security, Cyber Threats and offer analysis and assistance with automation processes. Elements of the role will include, monitoring and responding to Cyber Risks, vulnerability scanning and remediation and security planning and implementation.   You must also have experience in the following: Research and advise on Cyber Threats Recommendations to mitigate Cyber Threats and Risks Carry out Vulnerability Scans Research upcoming security updates Pinpoint opportunities for automation within processes directly related to security Penetration testing ISO 27001 (or other security standards) Code Red Associates acts as an Employment Agency/Business with regards to this vacancy. As an Equal Opportunities employer Code Red...

IT Infrastructure Engineer  Wales £30,000 - £35,000 per annum + excellent benefits   To be successful in this role you must have experience in; Server technologies, Storage systems, Systems software, Application software and Database support and management.   You must also have experience in the following: Provide 2nd and 3rd line support SQL Develop and deliver complex and effective IT solutions VMWare Citrix SAN/Storage Office 365 Active Directory Backup Recovery Repair and maintenance Configuration management Server/Application software installation, support, and management Code Red Associates acts as an Employment Agency/Business with regards to this vacancy. As an Equal Opportunities employer Code Red welcomes applications regardless of race, gender, nationality, ethnic origin, sexual orientation, religion, marital status, disability or age. All applicants are considered on the basis of their merits and abilities for the...

IT Systems Analyst £30,000-£35,000 Wales You will be providing support, advice and training to system users and developing and maintaining systems in line with changing operational and strategic requirements. This will predominantly involve support and development of the organisations housing management system.  You must have the following experience: Housing Management systems such as Aareon QL, Capita OPENHousing, Castleton Housing, Civica Cx Housing, MIS ActiveH, NPS/Northgate Housing, Omniledger, Orchard Housing Advanced Software Dynamic Resource Scheduler System or similar Business Objects (reporting) or similar reporting toolset A good understanding of SQL Microsoft products including Office 365 Experience of reviewing / improving business processes Code Red Associates acts as an Employment Agency/Business with regards to this vacancy. As an Equal Opportunities employer Code Red welcomes applications...