Northgate Public Services

Here at NPS we have a simple set of values that sets out who we are as a company. We are:

Intelligent – we make the right choices
Involved – our enthusiasm creates energy
Innovative – we always ask what’s next 

Our business is all about making lives safer, healthier, better managed and mobile

Our software underpins critical police, health, housing  and local government services, ensuring delivery of the right data at the right time to protect and improve people’s lives.

We’re as committed to the positive social outcomes of our customers’ services as they are, which means we put people first. In the interfaces and systems we design, and the software support and development service we provide.

Across the world, billions of people every day rely on the services and benefits provided by their police, health services, housing and local government. Their home, welfare, wellbeing and security often depend on them.

Our Story

We create and manage the software that connects people with these services. We design smart interfaces and data processes to ensure services are easy to use, always on, relevant, accurate and trusted.

Using internet, mobile and AI technology, we are designing new tools that maximise the positive experience people have of critical services, and helping to make sure they are safer, healthier, better managed, and able to organise their life on the go.

Working closely with our customers – the service providers – we define people’s needs today and in the future – and work intelligently to continuously improve our software products and data management.
Our software underpins the performance of our customers as they serve their customers. Our constant focus is making sure our software is stable, efficient, cost efficient and secure.

We’re proud of the role we play, improving people’s lives through dependable critical services. With a growing number of customers globally, we’re going to make a difference to millions of people more.
Based in the UK but working around the world, our 2,000 employees help improve the services that matter most.

We are now part of the NEC corporation, a leader in the integration of IT and network technologies that benefit businesses and people worldwide – this brings in new opportunities without limits for growth and innovation.

Northgate Public Services Remote (United Kingdom)
Feb 26, 2020
Remote/ Work from Home
***PLEASE NOTE THIS ROLE IS HOME BASED*** ROLE OVERVIEW: Northgate Public Services (NPS) is one of the fastest growing public service businesses in the UK, and has significant overseas interests in Australia, New Zealand and Canada. We use strategy, innovation, information and technology to promote high-performing public services, management and governance in the UK. We are looking to recruit enthusiastic people to join our team, based in the UK. We would like to recruit high quality Consultants keen to learn and develop new skills and knowledge around the provision of Housing IT systems to the not for profit, social housing sector. We work together with our clients in trusted partnerships to deliver systems and services that seek to improve the skills and capabilities of employees, fully engage our clients and thereby add to public value MAIN RESPONSIBILITIES: Provide consultancy on NPS Housing system Implementations, specifically focusing on system configuration and build. Provide consultancy for existing NPS customers using our Social Housing Management Software Ensure all consultancy and training is delivered effectively and achieve positive customer feedback. Ensure customer satisfaction with the product and feedback any issues into the consultancy group and other internal groups. Maximise billable utilisation. Assist with product development, including attending user groups and creation of user guides. Develop customer and internal training courses and maintain solution design manuals. Progress and update knowledge in all aspects of Social Housing Management. A willingness to travel long distances & be available outside standard working hours including overnight stays in the UK. Please be aware that this role may require significant travel.  Qualifications ESSENTIAL SKILLS: Allocations, Rents and Repairs business expertise - ideally using our NPS Housing system Previous experience in a Consultancy environment. Experience creating, configuring and implementing NPS Housing system modules. Excellent communication skills, both written and verbal Working knowledge of project methodologies, from a consultancy viewpoint Experience of working with customers and/or external agencies Experience of delivering training and/or seminars Ability to problem solve in demanding circumstances Ability to work on own or part of a team Ability to work on multiple projects in parallel DESIRABLE SKILLS: Previous exposure to NPS Housing products or to Housing environments from working for or with Local Authority Housing, ALMO’s or Housing Associations. Working knowledge of Unix and/or SQL Additional information Employees of Northgate Public Services are entitled to the following Company funded benefits: Single Private Medical Cover (with the option to select family cover at an additional cost) 25 days paid holiday (includes 3 company nominated days) with the option to buy/sell up to 5 days (during enrolment window). 4 x basic salary life assurance cover A Group Pension Plan with fantastic employer contributions A selection of tax efficient flexible benefits to suit your individual needs The role offers a competitive salary. OTHER INFORMATION Candidates must be able to demonstrate a pre-existing right to work and travel within the EU. Documentary evidence will be required. All offers are subject to satisfactory vetting and reference checks. A Disclosure Barring Service (DBS) check will be required and dependent on the role further checks may be required.  Northgate Public Services is an equal opportunities employer, welcoming applications from all communities.
Northgate Public Services Remote (United Kingdom)
Feb 26, 2020
Full time
ROLE OVERVIEW: Please note this role is home based and will require travel UK wide We are seeking a candidate with strong knowledge of current Local Government / Housing and public sector issues as they relate to customer’s service provision, business and organisational needs. Additionally this person should have a sound background of experience with an integrated Housing solution. MAIN RESPONSIBILITIES: The candidate will be responsible for the provision of Housing pre-sales support ,with the following key responsibilities: Assist the sales and pre-sales team with the production of bid responses working with the product, development and portfolio teams as required to ensure that bid responses are accurate and professional. Be capable of configuring, building and demonstrating NPS Housing The ability to interpret demonstration scenarios received from customers in order to design product configurations for demonstration purposes Ability to demonstrate overview and detailed functionality of NPS Housing in support of new business and account management presentations Serve as a subject matter expert for product questions and queries that may arise internally or externally related to the products the role is responsible for during the sales process. Good all round understanding of associated Housing product offerings such as document management, asset management, mobile. Qualifications ESSENTIAL SKILLS: Hands on presales experience or proven capabilities for presentation techniques gained in the private sector with public sector customers or within public sector organisations. Good working knowledge of the Housing business arena Hands on experience of an integrated Housing solution. DESIRABLE SKILLS: Good knowledge and experience of the Local Authority budgeting process. Ensure effective knowledge of existing and emerging customer requirements – a background of working in the Local Government / Housing marketplace would be advantageous. A full understanding of the Local Government/ Housing environment and its drivers Sound understanding of current market competition Ability to effectively interact with and gather information from high-level managers and senior officers Awareness of the need for customer retention and ensuring the highest levels of customer satisfaction to achieve this aim. Ability to adapt to differing levels of interaction dependent upon demonstration situation Desire to deliver high quality complex demonstrations to tight deadlines Ability to support other related teams in the preparation of written proposals for the delivery Ability to support the sales team in following up with prospects on post-demonstration Act as an ambassador for NPS capabilities both internally and externally PERSONAL SKILLS Self reliant but with strong team player capabilities Excellent presentation and communication skills, working with minimal direction but promoting an open flow of information so that all concerned are well informed; Excellent written skills particularly in the area of bid responses Effective relationship builder, developing working relationships with individuals within the business Organising time effectively, determining the right resources needed to effectively perform job assignments; Willingness to travel Full and valid UK/EC driving licence as there will be a need for travel in the role Additional information Employees of Northgate Public Services are entitled to the following Company funded benefits: Single Private Medical Cover (with the option to select family cover at an additional cost) 25 days paid holiday (includes 3 company nominated days) with the option to buy/sell up to 5 days during enrolment period only. 4 x basic salary life assurance cover A Group Pension Plan with fantastic employer contributions A selection of tax efficient flexible benefits to suit your individual needs This role offers a competitive salary. OTHER INFORMATION Candidates must be able to demonstrate a pre-existing right to work in the UK, documentary evidence will be required and must be presented during interview. All offers are subject to satisfactory vetting and reference checks. All roles as standard undertake a Disclosure Barring Service (DBS) check, some roles may require additional vetting such as NPPV/MOD. Northgate Public Services is an equal opportunities employer, welcoming applications from all communities