Back

NCHA

We are NCHA, one of the largest locally based housing organisations in the East Midlands. Across the region we manage over 9,000 homes; house more than 15,000 tenants; provide over 1,500 bed spaces for people with support/care needs, in over 250 properties; and provide more than 500,000 hours of care and support each year.

Dec 21, 2022
Full time
Service Desk Manager
£39,639 - £45,403 yearly
NCHA Nottingham, UK
Salary:  £39,639 - £45,403 per annum Location:  Nottingham Hours:  35 Closing Date:  11/01/2023 23:59 The Vacancy Interviews will be held between 17th-19th January on teams. Do you have a passion for IT Service Delivery? Specifically using the ITIL framework to align services to business needs? We are looking for someone to manage and develop our Technology Service Desk function, taking the lead on our service standards and associated ITSM tools and systems. Leading our Service Desk team you will be providing our colleagues with first and second line support for their IT service requests and incidents, escalating to the Infrastructure, Applications or Cyber security teams as required. You will also be responsible for the maintenance of our end user hardware and connections and take the lead on the processes for user access management. We are a busy Technology Services team who provide support to our...