£40,531 yearly
Accent Group Ltd Shipley, UK
Jun 21, 2018
Full time
“Third-line ICT support with first-class skills” We are going through an exciting period of digital transformation at Accent. We have recently set-up an omni-channel contact centre with integrated Skype4Business telephone system. We have made significant investment in computer systems in the last five years and we will continue to do so to make sure we provide a fantastic customer experience to our residents. This means, for example: • Maintaining our wide area network between offices • Upgrading our electronic document management solution • Seamless integration of our main systems • Strengthening our security and disaster recovery arrangements As one of an internal team of three Network Engineers you will be responsible for managing projects and changes which affect our systems, storage and network. You will be responsible for ensuring our systems are “fit for use”: that they are property set-up and that they perform well in a safe, secure environment, follow best practise, and comply with existing procedures and standards. Ideally you will have: 1. Experience of ICT best practices such as ITIL & PRINCE2 2. Good project management skills on technical projects 3. Knowledge and practical working experience to configuration, implementation, security and fault diagnosing of the following technologies: Microsoft Windows environment, WAN/LAN, VMware virtual servers, Exchange servers, Skype4Business, IIS, SAN storage and unified communications. This job is ideal for experienced engineers, living in the local area and who are looking to work in a community orientated business.
£46,030 yearly
Accent Group Ltd Shipley, UK
Jun 21, 2018
Full time
“You can have data without information, but you cannot have information without data” Like any other ambitious organisation, here at Accent we rely on using data and information to provide a better customer experience for our residents. Our newly formed Information Team is responsible for providing accurate reports and visualisations for business users to make strategic and operational decisions and improvements. As manager for the newly formed team you will have full responsibility for protecting, securing and analysing the data we collect and store. Your first task is to review the use of data, information and reporting and in consultation with relevant stakeholders develop a Data and Information Strategy that meets the needs of Accent Housing. You will have of lots task and project variety to demonstrate your skills. Experience of working in the social housing sector would be beneficial. You will be aware of technology trends and supplier / product developments and be able to identify and propose opportunities for improvement: challenging the status quo and breaking down barriers to change. Ideally you will have: • Excellent understanding and experience of data and information • Experience of producing and presenting complex information to professionals and others at different levels using tailored language and delivery methods • Experience of managing a team of analysts or information specialists • Experience of relevant data protection legislation and information security standards • Knowledge and awareness of “big data”, data intelligence, data quality and data strategy tools
£31,464 yearly
Accent Group Ltd Shipley, United Kingdom
Jun 21, 2018
Full time
“You can have data without information, but you cannot have information without data” Like any other ambitious organisation, here at Accent we rely on using data and information to provide a better customer experience for our residents. Our newly formed Information Team is responsible for providing accurate reports and visualisations for business users to make strategic and operational decisions and improvements. You will provide management information data, reports and analysis to enable improvement of organisation wide performance measures. You will analyse data identifying exceptions, anomalies, trends and business implications, ensuring that all data and information used as a basis for reporting and developing corporate strategy is accurate and validated. You will have of lots task and project variety to demonstrate your skills. Experience of working in the social housing sector would be beneficial. You will be aware of data and information trends and be able to use a range of technologies including Qlikview, and of course Excel. Ideally you will have: • Great customer service skills, with a can-do attitude and the ability to delight our customers • Experience of statistical methodologies and data analysis techniques • Experience of producing and presenting complex information to professionals and others at different levels using tailored language and delivery methods • Ability to produce clear graphical representations and data visualisations. • Excellent numerical and analytical skills • Knowledge of data analysis tools including Excel and preferably QlikView • Understanding of data protection issues