Propeller Powered Ltd.
Hybrid (Northwest)
Propeller are looking for a full-time Support Technician to join our agile & fast-paced team, building and working on the Propeller software system.
The role is primarily remote, however will require occasional attendance at our offices in Trafford Park as well as client visits.
Duties and responsibilities of the Support Engineer/Technician include:
Front-line telephone/email support
Analysing and resolving technical and application problems
Use of provided tools to track tasks (Asana) and recording support issues and solutions (Freshdesk)
Testing bespoke software across multiple platforms (Web/Android/iOS) Ability to record detailed bug reports
Assisting with on-boarding new clients
Contribute to the refinement of organisational processes & procedures
Demonstrating the Propeller Software to potential clients
Training new customers, face-to-face and remote as required
The candidate must be:
Confident...