Omfax Systems is a leading information solutions provider for customer service within social housing since 1989. Chosen throughout the UK and Ireland by social housing organisations, Keyfax increases first call resolution rates, improving accuracy of call outcomes, and reducing the cost of everyday housing maintenance and management.
By using Keyfax, customer service advisors have the confidence to deal with every enquiry correctly and consistently. Complex issues are simplified by making subject matter experts knowledge available to front line staff, by using intelligent diagnostics.
In addition, Omfax provides eLearning modules, which are an effective and flexible way for customer service advisors working in social housing to develop their skills and knowledge of properties and repairs.
Housing Associations and Councils choose Keyfax because:
- Keyfax offers Intelligent Diagnostics Scripting for excellent Customer Service.
- Easily add Tenant self-serve Repairs or Enquiries re-using the staff diagnostic scripts.
- Simple web Interface for customer service staff and tenants - fully responsive and accessible.
- Out-of-the-box integration with portals and all major Housing Management Systems.
- Simple Administration interface for customer service staff to write diagnostic scripts.
Housing Organisations also appreciate the service offered by the Omfax team. We build long-lasting, mutually rewarding relationships with our customers