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Omfax Systems Ltd

Omfax Systems is a leading information solutions provider for customer service within social housing since 1989. Chosen throughout the UK and Ireland by social housing organisations, Keyfax increases first call resolution rates, improving accuracy of call outcomes, and reducing the cost of everyday housing maintenance and management.

By using Keyfax, customer service advisors have the confidence to deal with every enquiry correctly and consistently. Complex issues are simplified by making subject matter experts knowledge available to front line staff, by using intelligent diagnostics.

In addition, Omfax provides eLearning modules, which are an effective and flexible way for customer service advisors working in social housing to develop their skills and knowledge of properties and repairs.

Housing Associations and Councils choose Keyfax because:

  • Keyfax offers Intelligent Diagnostics Scripting for excellent Customer Service.
  • Easily add Tenant self-serve Repairs or Enquiries re-using the staff diagnostic scripts.
  • Simple web Interface for customer service staff and tenants - fully responsive and accessible.
  • Out-of-the-box integration with portals and all major Housing Management Systems.
  • Simple Administration interface for customer service staff to write diagnostic scripts.

Housing Organisations also appreciate the service offered by the Omfax team. We build long-lasting, mutually rewarding relationships with our customers

Nov 20, 2023
Full time
Housing Customer Service Consultant
£37,000 - £43,000 yearly
Omfax Systems Ltd Hybrid
This role focuses on supporting existing Keyfax customers who are mainly Housing Associations and some local Councils. Keyfax is used to provide 'right first time' diagnostics for over 811,000 homes in the UK and Ireland via dozens of housing organisations. The Keyfax software suite provides repairs and enquiries diagnostic scripts which help Customer Service Advisors to diagnose tenancy repairs and ASB enquiries. Keyfax also includes tenant self-service modules for repairs and enquiries so that Housing organisations can shift their tenants onto digital self-service channels. The role is varied but includes upselling and cross-selling to customers, building long term relationships with them, pre and post sales support and consultancy, and occasional training. You'll need to be able to explain and persuade how Keyfax can be used to achieve better outcomes. The Customer Consultant role would suit someone who is familiar with Housing Associations or any social housing...