6 jobs found

***PLEASE NOTE THIS ROLE IS HOME BASED*** ROLE OVERVIEW: Northgate Public Services (NPS) is one of the fastest growing public service businesses in the UK, and has significant overseas interests in Australia, New Zealand and Canada. We use strategy, innovation, information and technology to promote high-performing public services, management and governance in the UK. We are looking to recruit enthusiastic people to join our team, based in the UK. We would like to recruit high quality Consultants keen to learn and develop new skills and knowledge around the provision of Housing IT systems to the not for profit, social housing sector. We work together with our clients in trusted partnerships to deliver systems and services that seek to improve the skills and capabilities of employees, fully engage our clients and thereby add to public value MAIN RESPONSIBILITIES: Provide consultancy on NPS Housing system Implementations, specifically focusing on system configuration and build. Provide consultancy for existing NPS customers using our Social Housing Management Software Ensure all consultancy and training is delivered effectively and achieve positive customer feedback. Ensure customer satisfaction with the product and feedback any issues into the consultancy group and other internal groups. Maximise billable utilisation. Assist with product development, including attending user groups and creation of user guides. Develop customer and internal training courses and maintain solution design manuals. Progress and update knowledge in all aspects of Social Housing Management. A willingness to travel long distances & be available outside standard working hours including overnight stays in the UK. Please be aware that this role may require significant travel.  Qualifications ESSENTIAL SKILLS: Allocations, Rents and Repairs business expertise - ideally using our NPS Housing system Previous experience in a Consultancy environment. Experience creating, configuring and implementing NPS Housing system modules. Excellent communication skills, both written and verbal Working knowledge of project methodologies, from a consultancy viewpoint Experience of working with customers and/or external agencies Experience of delivering training and/or seminars Ability to problem solve in demanding circumstances Ability to work on own or part of a team Ability to work on multiple projects in parallel DESIRABLE SKILLS: Previous exposure to NPS Housing products or to Housing environments from working for or with Local Authority Housing, ALMO’s or Housing Associations. Working knowledge of Unix and/or SQL Additional information Employees of Northgate Public Services are entitled to the following Company funded benefits: Single Private Medical Cover (with the option to select family cover at an additional cost) 25 days paid holiday (includes 3 company nominated days) with the option to buy/sell up to 5 days (during enrolment window). 4 x basic salary life assurance cover A Group Pension Plan with fantastic employer contributions A selection of tax efficient flexible benefits to suit your individual needs The role offers a competitive salary. OTHER INFORMATION Candidates must be able to demonstrate a pre-existing right to work and travel within the EU. Documentary evidence will be required. All offers are subject to satisfactory vetting and reference checks. A Disclosure Barring Service (DBS) check will be required and dependent on the role further checks may be required.  Northgate Public Services is an equal opportunities employer, welcoming applications from all communities.

ROLE OVERVIEW: Please note this role is home based and will require travel UK wide We are seeking a candidate with strong knowledge of current Local Government / Housing and public sector issues as they relate to customer’s service provision, business and organisational needs. Additionally this person should have a sound background of experience with an integrated Housing solution. MAIN RESPONSIBILITIES: The candidate will be responsible for the provision of Housing pre-sales support ,with the following key responsibilities: Assist the sales and pre-sales team with the production of bid responses working with the product, development and portfolio teams as required to ensure that bid responses are accurate and professional. Be capable of configuring, building and demonstrating NPS Housing The ability to interpret demonstration scenarios received from customers in order to design product configurations for demonstration purposes Ability to demonstrate overview and detailed functionality of NPS Housing in support of new business and account management presentations Serve as a subject matter expert for product questions and queries that may arise internally or externally related to the products the role is responsible for during the sales process. Good all round understanding of associated Housing product offerings such as document management, asset management, mobile. Qualifications ESSENTIAL SKILLS: Hands on presales experience or proven capabilities for presentation techniques gained in the private sector with public sector customers or within public sector organisations. Good working knowledge of the Housing business arena Hands on experience of an integrated Housing solution. DESIRABLE SKILLS: Good knowledge and experience of the Local Authority budgeting process. Ensure effective knowledge of existing and emerging customer requirements – a background of working in the Local Government / Housing marketplace would be advantageous. A full understanding of the Local Government/ Housing environment and its drivers Sound understanding of current market competition Ability to effectively interact with and gather information from high-level managers and senior officers Awareness of the need for customer retention and ensuring the highest levels of customer satisfaction to achieve this aim. Ability to adapt to differing levels of interaction dependent upon demonstration situation Desire to deliver high quality complex demonstrations to tight deadlines Ability to support other related teams in the preparation of written proposals for the delivery Ability to support the sales team in following up with prospects on post-demonstration Act as an ambassador for NPS capabilities both internally and externally PERSONAL SKILLS Self reliant but with strong team player capabilities Excellent presentation and communication skills, working with minimal direction but promoting an open flow of information so that all concerned are well informed; Excellent written skills particularly in the area of bid responses Effective relationship builder, developing working relationships with individuals within the business Organising time effectively, determining the right resources needed to effectively perform job assignments; Willingness to travel Full and valid UK/EC driving licence as there will be a need for travel in the role Additional information Employees of Northgate Public Services are entitled to the following Company funded benefits: Single Private Medical Cover (with the option to select family cover at an additional cost) 25 days paid holiday (includes 3 company nominated days) with the option to buy/sell up to 5 days during enrolment period only. 4 x basic salary life assurance cover A Group Pension Plan with fantastic employer contributions A selection of tax efficient flexible benefits to suit your individual needs This role offers a competitive salary. OTHER INFORMATION Candidates must be able to demonstrate a pre-existing right to work in the UK, documentary evidence will be required and must be presented during interview. All offers are subject to satisfactory vetting and reference checks. All roles as standard undertake a Disclosure Barring Service (DBS) check, some roles may require additional vetting such as NPPV/MOD. Northgate Public Services is an equal opportunities employer, welcoming applications from all communities

We offer a fast growing and exciting environment to work with leading field force scheduling technology that makes a real impact on service and productivity. Most of our customers are due to recommendation by partners or existing customers. Partners are consultants and suppliers of ERP/ CRM/ EAM/ SMS/ Housing Management/ Mobillity software solutions. These systems often include scheduling but FLS VISITOUR will be recommended when they have a larger or more complex requirement that would benefit from our dynamic appointment scheduling and route optimisation technology. These vendors, which include Microsoft, trust in FLS to be their expert and easy to work with partner that will enable a high quality solution that reflects well on their own reputation. It helps that our latest customer survey rating (by all live customers) is a huge 9.5 out of 10. So far, FLS have achieved this successfully through our leadership team but now we are hiring a dedicated Partner Manager who will pick up the mantle of nurturing these existing partnerships and developing more. Have you got what it takes to be FAST LEAN SMART? 

Newcastle/Home-based Permanent/Full-time  Job Summary Reporting to the Services Delivery Manager, you will play a significant role in delivering implementation and business consultancy services, working directly with customers to advise and guide them through the full project life cycle, helping them to achieve the optimum solution to meet their business requirements in a cost effective and efficient manner. The role of the Service Delivery Consultant is wide ranging, challenging and rewarding. You will be working within the Service Delivery Team on all stages of new business and existing customer projects and support, providing: Business analysis, requirements gathering, process mapping and solution design Systems implementation and migration Consultancy services, training, and support on responsive and cyclical repairs, contractor interfaces and Direct Labour Organisations. Bespoke system configuration  Principal Responsibilities Provide expert implementation and business consultancy services and training for Orchard’s Repairs solutions, both on and off-site, in accordance with project documentation, implementation guidelines and quality standards Provide support and advice to customers on the use and configuration of Orchard’s Repairs solutions on an ad-hoc basis, providing clear and effective resolutions Take ownership of tasks assigned, striving to deliver the best possible service Demonstrate Orchard’s Repairs solutions to prospective and existing customers, proposing recommendations to meet their business requirements Produce and maintain internal and customer-facing documentation to a high standard, including solution designs, project documentation, user and configuration guides and technical specifications Follow project plans as agreed with customers, project managers and the Project Management Office (PMO), escalating any issues affecting project delivery Provide feedback to Product Management and Development regarding issues that arise during service delivery Contribute to the product development roadmap and strategy, helping to identify product gaps, suggesting enhancements and new solutions in line with sector and legislation changes Communicate effectively with customers in a timely manner, providing documentation, updates and timescales for service delivery Work with the Services Delivery Manager to identify new and innovative ways to deliver existing and new services Keep abreast of your industry knowledge, supporting and training colleagues where required Travel (incl. overnight stays) to customer sites, user groups and internal meetings as required in line with the company’s policies and guidelines Any other related duties and responsibilities as requested by the company Key Skills and Experience Essential Knowledge of Repairs & Maintenance Systems  Knowledge/Experience of working with 3rd Party Repair & Maintenance Contractors, Repair Scheduling, Monitoring of Materials and the lifecycle of a Repair. Knowledge of Repairs & Maintenance  reporting solutions with demonstrable experience Excellent knowledge of the housing sector with demonstrable experience of working with housing software solutions, either for or with Local Authorities, ALMO’s or Housing Associations Desirable Knowledge and demonstrable experience of Orchard’s Repairs software solutions Knowledge and demonstrable experience of configuring database driven web based solutions Experience of financial systems and service charges  Knowledge of HTML, XML, Web Services Awareness of Data Protection legislation Previous experience in a consultancy role with strong commercial awareness Good working knowledge of PRINCE2 or similar Project Management Methodology Good working knowledge of the ITIL Service Management Framework Qualifications Essential Full UK Driving License Desirable Business Analysis, Requirements Gathering, Modelling Business Processes or similar certifications Querying Data with Transact-SQL or similar certification PRINCE2 Foundation or Practitioner What we give back to you Salary commensurate with skills and experience Company pension scheme Permanent health insurance and life assurance Westfield Health Cash Plan Scheme

Newcastle/Home-based Permanent/Full-time  Job Summary Reporting to the Services Delivery Manager, you will play a significant role in delivering implementation and business consultancy services, working directly with customers to advise and guide them through the full project life cycle, helping them to achieve the optimum solution to meet their business requirements in a cost effective and efficient manner. The role of the Service Delivery Consultant is wide ranging, challenging and rewarding. You will be working within the Service Delivery Team on all stages of new business and existing customer projects and support, providing: Business analysis, requirements gathering, process mapping and solution design Systems implementation and migration Consultancy services, training and support on stock condition, compliance, energy efficiency and sustainability  Bespoke system configuration Principal Responsibilities Provide expert implementation and business consultancy services and training for Orchard’s Asset solutions, both on and off-site, in accordance with project documentation, implementation guidelines and quality standards Provide support and advice to customers on the use and configuration of Orchard’s Asset solutions on an ad-hoc basis, providing clear and effective resolutions Take ownership of tasks assigned, striving to deliver the best possible service Demonstrate Orchard’s Asset solutions to prospective and existing customers, proposing recommendations to meet their business requirements Produce and maintain internal and customer-facing documentation to a high standard, including solution designs, project documentation, user and configuration guides and technical specifications Follow project plans as agreed with customers, project managers and the Project Management Office (PMO), escalating any issues affecting project delivery Provide feedback to Product Management and Development regarding issues that arise during service delivery Contribute to the product development roadmap and strategy, helping to identify product gaps, suggesting enhancements and new solutions in line with sector and legislation changes Communicate effectively with customers in a timely manner, providing documentation, updates and timescales for service delivery Work with the Services Delivery Manager to identify new and innovative ways to deliver existing and new services Keep abreast of your industry knowledge, supporting and training colleagues where required Travel (incl. overnight stays) to customer sites, user groups and internal meetings as required in line with the company’s policies and guidelines Any other related duties and responsibilities as requested by the company Key Skills and Experience Essential Knowledge of Asset Management Databases Knowledge of areas of compliance within the housing sector and current legislation (asbestos, gas servicing, decent homes and stock condition.) Knowledge of reporting solutions with demonstrable experience  Excellent knowledge of the housing sector with demonstrable experience of working with housing software solutions, either for or with Local Authorities, ALMO’s or Housing Associations Experience of migrating data between different sources of data using tools such as Mircosoft Excel  Ability to consult on business intelligence strategies and solutions Positive, proactive and self-motivated with excellent interpersonal, communication and organisational skills Capable of working as part of a team or alone with minimal supervision A flexible attitude with excellent time management skills, willing to work away from home and outside of core hours A quick learner who proactively looks to develop own knowledge Capable of delivering messages clearly and concisely, in line with the audience’s expectations and knowledge Capable of delivering effective meetings and workshops, documenting them appropriately Capable of demonstrating software solutions, effectively presenting themselves, the company and the product Excellent computer skills with a good working knowledge of office-based products Capable of building and maintaining good collaborative working relationships with key stakeholders Capable of working under pressure to achieve deadlines, manage expectations and change control Desirable Knowledge and demonstrable experience of Orchard’s Asset software solutions  Knowledge and demonstrable experience of configuring database-driven web-based solutions Awareness of Data Protection legislation Previous experience in a consultancy role with strong commercial awareness Good working knowledge of PRINCE2 or similar Project Management Methodology Good working knowledge of the ITIL Service Management Framework Extensive knowledge of querying datasets with demonstrable experience (ideally using SQL) Qualifications Essential Full UK Driving License Desirable Business Analysis, Requirements Gathering, Modelling Business Processes or similar certifications Querying Data with Transact-SQL or similar certification PRINCE2 Foundation or Practitioner What we give back to you Salary commensurate with skills and experience Company pension scheme Permanent health insurance and life assurance Westfield Health Cash Plan Scheme

Orbit is a large housing association with c.45,000 properties across the Midlands, East Anglia and South of England. Within this portfolio are over 5,500 Independent Living properties, including sheltered housing and extra care homes for older people and 800 supported housing properties. Additionally, over 10,000 tenants within our general needs properties are over the age of 65. We are a leading housing association for the development of new properties, with ambitious targets to build an extra 20,000 new homes by 2030, including new extra care and specialist supported housing. Assistive Technology We are embracing new technology and want to develop our homes and services to enable people to live independently in the homes they love, with technology have a key role to play within this. As we build new properties, we are including the cabling and infrastructure to allow the installation of the latest technology to provide a breadth of services previously unavailable. In our latest extra care scheme, we have a full digital warden call system that has the flexibility to link in additional products including wearable tech. We know this is just the start and that the potential to deliver different types of services to not only support independence, but also help to improve or maintain health and wellbeing for our customers. Our sheltered housing properties all contain warden call schemes, which range in age up to c.40 years and are at the point for replacement. We are developing a plan to replace all of these systems and implement up to date systems that can be added into as new technologies are developed. We want to ensure that we can continue to adapt and provide the best services for our tenants and take advantage of new technologies that will help people to live happy, healthy lives and age in place. Technology plays a key role within our new Independent Living strategy. We know the benefits it will bring will help to transform our services and the lives of people using them. The next step is to ensure the best use of available funds to deliver what people need and want and deliver demonstrable outcomes from our investment, as well as developing our back office functions and using technology to improve our ways of working and service offer. We want to use the rich data that comes from assistive technology to better understand not only our customers but also our service and the systems and processes in order to deliver this. A Critical Friend With the rapid pace of change in technology, with new hardware and software coming to market constantly, there are many options that we could use. As a Housing Association, we want to make the most of the money we have, investing the income from rents to ensure that our most vulnerable customers have the very best level of service and support from us. In order to ensure the most effective use of funds, we are looking for support to help guide us through the mass of information and products available and what will deliver the best outcomes for our customers and for Orbit. With all of the potential for service delivery through technology also comes the data that is available from it. We want to use the insight from this data to help us continue to develop and provide the services that people need, and by understanding those people living in our properties better we will be able to do this more effectively. The service we need is to have a critical friend, to help us understand the potential options and challenge the assumptions we have made and the decisions we make. We have our specialist expertise in housing and providing high quality homes for vulnerable people. We know there are other organisations who have real expertise in assistive technology and how this can be delivered on a large scale to provide a transformation in services offered. Key areas we need support with are: Developing the Assistive Technology strategy Help develop the business case for investment in Assistive Technology Challenging the assumptions made How we future proof agreed solutions Ideas for different products and services Specialist knowledge of AT and the future direction of support Planning to ensure integration with existing investment regimes Budget and Timescale The budget for this support is up to £25,000 over two years. We are currently developing our strategy and are looking for the support to commence in March 2020. Submission requirements Please set out the details of: Your expertise in Assistive Technology You experience of working with Housing Associations Any previous consultancy or support work delivered in this area Your approach to delivering this work Any additional value you can deliver Submissions should be no more than 4 sides of A4 and emailed to francis.burrows@orbit.org.uk by 31 January 2020. If you would like to discuss this opportunity please contact Francis Burrows on 07966 995 556.