10 jobs found

PURPOSE OF THE POST: The Technical Support Officer will support the Technical Support Manager by providing 2nd / 3rd line high-level technical support including problem diagnosis and resolution. This role may require travelling between sites and you may be assigned project tasks where appropriate. KEY RESPONSIBILITIES: To provide high quality ICT services to managers, staff and external customers within a culture of openness, participation and performance Take ownership of support tickets and follow up the status of problems and communicate updates and progress to customers in a timely manner until resolution  To provide 2nd / 3rd line problem diagnosis and technical support to all users and maintain the efficient running of infrastructure and future technological improvements To maintain and develop systems already in-place and ensure secure and safe operations. To look at ways to continually improve company ICT solutions and customer satisfaction including keeping up to date with current technology and attending technical forums Maintain relationships with 3rd line external technical support To carry out system admin tasks on all infrastructure and networked systems. To ensure operational procedures are in place, maintained and followed as approved by the Technical Support Manager To maintain organisation’s Service Level Agreements (SLAs) and designing and performing operational tasks and processes to agreed SLAs. To assist the Technical Support Manager in carrying out testing of the ICT Disaster Recovery plan, ensuring the Group can recover from both minor and major interruptions to service Produce and publish both technical and end-user documentation on the ICT Knowledgebase to assist staff with requests for information & provide staff training if required To take a proactive approach to ensure the needs of the business and users are being met via user groups etc Contribute to the compliance with all I.T. policies and accreditations including ISO 27001 and Cyber Essentials. Promote Cyber Security throughout the organisation by adding awareness posts to SharePoint / Yammer. To contribute to the compliance with health and safety legislation in relation to IT throughout LMH All duties must be carried out in accordance with the Torus equality and diversity strategy, policies and procedures To ensure a positive profile for Torus through effective business relationships with partners and stakeholders To carry out such other duties and responsibilities as are consistent with the role.

PURPOSE OF THE POST: To take up the Lead Technical Engineer post for the migration of 2 companies into a single Microsoft Tenancy. Reporting to the Technical Support Manager and working closely with the Programme Office, they will lead the implementation of data governance then plan and action the migrations. KEY RESPONSIBILITIES: To work closely with the Technical Support Manager and Programme Office to deliver specific technical workstreams within the Transformation Programme To lead on Infrastructure design and implementation to migrate legacy platforms to O365. Configuration of tools and enhancements/features of new product suites and services, supporting and resolving customer deployment issues. Manage relationships with external suppliers of related services and resources when required, including the interface between Torus and the Microsoft On-boarding services. To ensure the provision of a customer focused solution and the identification of any related training needs for continued internal support, recommending appropriate training courses identified for ICT Staff. To take a proactive approach to ensure the needs of the business and its’ users are being met by the Office 365 Migration Workstreams. To provide BAU operational support across customer O365 platforms, including health checks and reporting. Support project delivery teams throughout the lifecycle of projects, using your experience and lessons learnt from previous O365 implementations. Input into the development of O365 roadmap, impact assessments for the delivery of further O365 solutions. To develop strong relationships with other engineers within the team to provide and share technical issue resolution and knowledge. Work closely with Torus technical team to help fulfil complex incidents and requests, assisting customers and stakeholders in a courteous and professional manner. Assess, analyse and based on new technologies, make technical recommendations to improve customer supported systems to help them grow. Offer innovative solutions that meet clients’ needs while remaining cost effective. Ensure customer technical solution documentation is always up to date. Perform system capacity and resilience planning to ensure fit for purpose against customer business objectives. Follow support and business processes accurately with attention to detail. Proactively look for opportunities to improve efficiency and quality of Torus’s services. Work closely with the ICT service desk to design maintenance and support procedures and provide training on common issue management.

37 hours per week Permanent     About the role:   We have an exciting opportunity to join our IT Team as our next Infrastructure Engineer!   With a technical expertise on hardware, software, networks and communications systems, you will ensure a secure, robust and agile ICT infrastructure is delivered for the business.   Your actions will result in delivery of an effective ICT Infrastructure, which provides a great customer experience for our colleagues and our customers. Naturally, you’ll also be an excellent ambassador, developing strong relationships with colleagues and peers.     About you:   As you will be taking responsibility for the delivery of ICT projects, you will need to have demonstrable knowledge and experience of virtual server and virtual desktop environments (such as Citrix and VMWare)   You will also have experience of implementing and supporting Microsoft systems and created documents to guide colleagues in using these systems (using Microsoft Visio)   You will also have strong practical IT skills, in particular with IT hardware and software, including mobile devices.   You will also be working closely with colleagues across the business so you will have experience of working in a customer focused environment, and be able to demonstrate excellent communication skills.     About us:   Alliance Homes Group is a community based social housing provider operating in the West of England. We currently own and manage around 6,500 homes and employ 500+ colleagues, have an annual turnover of £42 million and work in partnership with local, regional and national agencies to deliver our services.   Our head office in Portishead is situated by the Marina, with free parking and within easy walking distance to high street shops, coffee bars, restaurants and several supermarkets. The offices are newly refurbished offering a modern ‘agile’ and collaborative working environment.   On top of the standard benefits including 25 days holiday and a generous Pension, we also offer a Healthcare Cash Plan, a Rewards portal with access 100’s of different discounts and Your Alliance Day, an extra day off to say thanks for being part of the team. And this isn’t even all of it!   If you are interested and ready to bring your AGAME, apply today:  https://bit.ly/2yX58wV   We believe in equality of opportunity and understand the value of a diverse mix of talented people that is representative of our community.   No Agencies Please   Closing Date: 1st September 2019

We are looking for a very strong person to come on board and provide a technical team leader/project manager role leading to IT Manager, depending on skills, desire and ambition.  We are a digital data management solutions company, simplifying digital identity management for local authorities and housing associations as well as the private housing sector. We have two key product streams: The Property Log Book is about capturing, storing and managing all information about a property. It is used by local authorities and social landlords and new home developers.  The PLB can also be used as an identity attribute.  Once created the PLB stays with the property.  The Digital Log Book is a personal data store that lets a person store, manage and share their information in a secure and structured way and is used for establishing the digital identity of a citizen.  Our Role  This role will be instrumental in further developing these products to better meet the demands of the digital identity sector and the housing sector.  We are looking for a person who will contribute towards the technical growth of the business, will have input into the adoption of relevant technologies, autonomy to make technical decisions and enjoy inputting into the business.  Communication skills will be important as you will need to work across the public and private sectors working with a diverse range of people.  Due to the nature of this role you will have the opportunity to work with people at a variety of levels so ability to present and communicate with ease will be useful. We do need someone who has experience of the full development cycle, from inception to deployment, working to timescales and budgets and providing technical leadership.  We would expect you to enjoy keen challenges and demonstrate past achievements in challenging projects.  You will have the opportunity to work across the business utilising a variety of skills with the ability to deal with complex issues.  We are working on two unique projects, one related to housing across England & Wales and the other relates to the use of digital identity within the public sector.  Each project crosses over as we use housing data as an attribute towards identity. Our Technical Environment Java development Java 1.8, Spring 4+, Boot, Security, JPA/Hibernate, MVC. REST Good working knowledge of security standards and technologies - SAML, OAuth, PKI HTML5, CSS2+ (LESS), Javascript (esp. JQuery) SQL Databases - MySQL Project reporting, documentation and issue tracking - Git, Jira, Confluence

Business Systems Administrator Location: Pontypridd Salary: £36,405.45 per annum Closes on: Monday 26 August 2019 Fixed term contract – until February 2021 (18 Months)  Full time - 37 Hours per week    If you’re passionate about making a real difference to people’s lives in our communities, we want to hear from you!  We are one of Wales’ largest housing associations, providing 10,000 homes and a diverse range of services to our customers, their families and communities across Rhondda Cynon Taff.  We offer a competitive salary, 30 days annual leave, health cash plan, great pension scheme, reduced Leisure for Life Corporate Membership, flexible working and a full range of training to support you in your role.  We are recruiting for an experienced Business Systems Administrator to join our IT Team. In this role, you will provide proactive support, maintenance, assist in the implementation of system applications and perform database administration across the organisation.   You will be responsible for ensuring that the software applications are secure, resilient, future proof and fit for purpose.  You will also work closely with our staff to maintain the accuracy and integrity of any data kept on all applications and related databases.  It is just as important to have the desirable qualifications and relevant experience, as it is the right attitude. Ideally, you should be disciplined, self-motivated and have excellent communication and interpersonal skills to be able to deliver outstanding customer service whilst helping us to achieve the business objectives.  You will also have experience of systems administrative analysis, change control and the knowledge of relational databases such as Ingres and SQL.  If you have any questions or would like to informally discuss the role before applying, please call Mike Reilly on 01443 494437. The deadline for applications is 11:59pm on Monday 26th August and interviews are scheduled to take place on Wednesday 4th September.

Berneslai Homes is a very successful (not to mention award winning) housing provider, managing homes on behalf of Barnsley Metropolitan Borough Council. Our vision is “A fresh approach to people, homes and communities”. Providing quality housing for our tenants is important for the health and well-being of our local community, as well as increasing the economic growth in our area. The Role A new and exciting opportunity has been created to help us deliver customer focused IT services for the organisation. You’ll be responsible for the day-to-day supervision of staff that support software applications for Berneslai Homes. You’ll support, coach and develop the team so we can provide a robust and resilient service to our, predominately, internal customers.   There is more to do than just the supervisory side of the role – as you’ll also be expected to help administer our current IT systems too. Knowledge of specific systems isn’t vital as we are recruiting for attitude but experience of providing support in an IT environment is important. The organisation is changing and you’ll be involved in plenty of project work.   This is a great opportunity to assist the Performance and Information Manager in the development and delivery of a customer focused IT service to internal customers and service users. About You We are looking for an enthusiastic and highly motivated person who has previous experience administrating and supporting IT Systems. You should have a degree or equivalent level qualification or have an equivalent level of knowledge gained through work experience.   We are recruiting for attitude so it’s important that you are an inspirational leader that leads by example to create a positive working environment that instils confidence and earns respect of staff and colleagues alike. You’ll have high professional standards, be organised and able to work on your own initiative, managing a heavy and challenging workload.   We are also looking for someone who can evidence their ability to contribute to the continual improvement of IT systems and processes. Benefits In return, we are committed to being a good employer, offering a wide range of employee benefits including flexible working packages, an excellent pension scheme, discounted gym membership, walking groups, healthcare cash plans, health and wellbeing checks to name but a few.

ICT Project Manager Birmingham, Birmingham Business Park Salary: £32,459 to £36,938 Permanent, Full Time 37 hours per week, Monday to Friday   Our client is one of the largest and most successful housing groups in the Midlands, providing around 30,000 homes with a turnover of £140 million per year.    At a time of considerable transformational change for the Group, they are looking to recruit an experienced ICT Project Manager to join the ICT team based at their head office. The purpose of the role is to drive business projects through the development life-cycle, ensuring the solutions are technically sound, meet operational requirements and are delivered on time. Candidates should be customer focused and committed to delivering efficiencies through projects. This is an important and busy position and you will be expected to manage many competing priorities and projects, working collaboratively with partners across the business to ensure the delivery of quality outcomes. Experience of working within an ICT team and delivering solutions is essential along with sound working knowledge of housing management systems preferably ActiveH, interfacing systems and customer portals.

South Yorkshire Housing Association (SYHA) is an award winning not-for-profit organisation passionate about housing and supporting people to LiveWell, Settle at home and realise their potential.  A Sunday Times Best 100 Not for Profit organisation to work for and IiP Gold standard, we are a forward thinking, innovative and ambitious organisation. We currently own and manage over 6000 properties, support over 1600 vulnerable customers in care and supported housing projects and employ nearly 500 people.  Do you have Project Management experience? Are you passionate about delivering new ways of working? Based in the Computer Services Department, we are seeking to recruit a Project Manager to lead on the implementation of our Housing Management (CX), Assessment Management (Keystone) and Repairs systems (CX Contractor). You will be an excellent communicator both verbally and in writing, will thrive under pressure and most importantly care about how we deliver digital services to a diverse range of customers.  Our ideal candidate will have: Excellent Project Management skills and be able to manage their own workload. Experience in using systems to a high standard Ability to exert influence cross across departments in the delivery of strategic objectives Experience of working with stakeholders Demonstrate an understanding of risk management Some of SYHA’s benefits Generous holiday entitlement – 27 days annual leave, statutory bank holidays, plus an additional 4 SYHA days Flexible working options including Flexi Time, Condensed Hours, Part Time Excellent training including free annual training and ongoing professional development including a leadership academy Excellent benefits including SYHA Rewards - employee discount scheme, which offers cash back and shopping discounts Westfield Health (employer paid) Starting Salary: Starting salary of £32,981, plus generous holidays entitlement and benefits Working Hours: Monday – Friday, 37 hours per week To Apply: Please apply on our career website http://www.syha-careers.co.uk/vacancies . Complete the application form, questions and submit a copy of your CV. Please refer to the Job Description and Guidance Notes documents. For an informal discussion contact: Natalie Marsh – Business Solutions Manager – 0114 2900262  or  n.marsh@syha.co.uk Closing Date: Tuesday 27th August 2019 - Midnight         Interview Date: Monday 2nd September 2019      

Salary package:  £30,606 to £40,606 (depending on experience) plus company car allowance Location: Edinburgh (Home based) HouseMark is the social housing sector’s leading provider of business intelligence services. We are the largest and UK wide member network for housing organisations, providing access to an unparalleled customer base  Our strategy is to be the unrivalled source of housing data and insight in the UK housing sector and we are looking for a Data Analysis and Insight Manager to play a fundamental role in helping us deliver our new corporate strategy. As the Data Analysis and Insight Manager at Housemark you will use your expert knowledge of the data HouseMark collects, alongside your analytical thinking to present new insights to customers that enable them to gain knowledge and intelligence of their business as well as the wider sector. As this role covers the Scotland region, there is an expectation that there will be significant travel across country as well as attending meetings at our head office in Coventry. This exciting role will be responsible for servicing a portfolio of members across all elements of the benchmarking data cycle. You will have recent experience of analytical techniques and be able to demonstrate exceptional customer service.  Familiarity with BI tools such as Tableau and/or Power BI will be advantageous in this role as would an interest or experience working in a social housing environment. You will be comfortable transforming data into actionable insight, working on your own initiative and writing reports or delivering presentations to a variety of audiences. We would welcome applicants from recent graduates and those who can demonstrate good data analysis skills and brilliant customer service. The rewards In return for your commitment and enthusiasm, you can look forward to excellent working conditions in a progressive and growing company. Staff benefits include: • 28 days annual leave • Social Housing Pension Scheme - defined contribution scheme • non-contributory accident and sickness cover • optional private medical insurance Interviews will take place on weeks commencing 12th/19th August 2019. How to apply For more information on the role and HouseMark please email jobs@housemark.co.uk for a candidate pack. Applications will be in the form of a CV and a supporting statement to jobs@housemark.co.uk  Further information For an informal chat about the post, please contact Kevin Walters on 07736 274621.

A role for an experienced business analyst has become available at a software and services organisation targeting local government, housing and health organisations across the UK. The core of the role is to undertake a variety of business analyst work relating to our core set of products as outlined on the website www.lookinglocal.gov.uk We are a small, agile digital business that is on a clear growth curve, and the opportunity is here to play a substantial role in that growth. We would provide excellent training, guidance and mentoring and help you develop into a key member of the team. Ideally, the candidate will have a relevant degree, with demonstrably strong technology skills - this role involves using digital tools a great deal. The ability to manage data and extract information from it is essential. Experience of working with or in the public sector would also be valuable although not essential. The role is based in Hampshire. As a team we co-locate two days a week (Monday and Thursday) in Bishops Waltham (SO32) with the remainder of the week working from home or with clients. Extensive use of Google Suite, Slack, JIRA, Skype and other tooling is essential to our business as is the ability to work remotely 3 days a week. This role is full time with an expected salary of between 25-35k based on experience. Enrolment in the business’ profit share scheme is included following a successful first year working with the business - we want all members of the team to have a vested interest in its growth. Target candidate profile Project Management Qualification (PRINCE2, Agile or similar) Business Analyst qualifications or 2 years relevant work experience Competent in a range of digital tools (Skype, Gsuite etc) Science, Maths, or Computer Science related degrees Desirable skills Knowledge of public sector, ideally local government Ability to read/write code Evaluation and Interview Process Initial Telephone Interview Written and Analytical Tests Face to Face Interview Job Type: Full-time