7 jobs found

PURPOSE OF THE POST: The Technical Support Officer will support the Technical Support Manager by providing 2nd / 3rd line high-level technical support including problem diagnosis and resolution. This role may require travelling between sites and you may be assigned project tasks where appropriate. KEY RESPONSIBILITIES: To provide high quality ICT services to managers, staff and external customers within a culture of openness, participation and performance Take ownership of support tickets and follow up the status of problems and communicate updates and progress to customers in a timely manner until resolution  To provide 2nd / 3rd line problem diagnosis and technical support to all users and maintain the efficient running of infrastructure and future technological improvements To maintain and develop systems already in-place and ensure secure and safe operations. To look at ways to continually improve company ICT solutions and customer satisfaction including keeping up to date with current technology and attending technical forums Maintain relationships with 3rd line external technical support To carry out system admin tasks on all infrastructure and networked systems. To ensure operational procedures are in place, maintained and followed as approved by the Technical Support Manager To maintain organisation’s Service Level Agreements (SLAs) and designing and performing operational tasks and processes to agreed SLAs. To assist the Technical Support Manager in carrying out testing of the ICT Disaster Recovery plan, ensuring the Group can recover from both minor and major interruptions to service Produce and publish both technical and end-user documentation on the ICT Knowledgebase to assist staff with requests for information & provide staff training if required To take a proactive approach to ensure the needs of the business and users are being met via user groups etc Contribute to the compliance with all I.T. policies and accreditations including ISO 27001 and Cyber Essentials. Promote Cyber Security throughout the organisation by adding awareness posts to SharePoint / Yammer. To contribute to the compliance with health and safety legislation in relation to IT throughout LMH All duties must be carried out in accordance with the Torus equality and diversity strategy, policies and procedures To ensure a positive profile for Torus through effective business relationships with partners and stakeholders To carry out such other duties and responsibilities as are consistent with the role.

PURPOSE OF THE POST: To take up the Lead Technical Engineer post for the migration of 2 companies into a single Microsoft Tenancy. Reporting to the Technical Support Manager and working closely with the Programme Office, they will lead the implementation of data governance then plan and action the migrations. KEY RESPONSIBILITIES: To work closely with the Technical Support Manager and Programme Office to deliver specific technical workstreams within the Transformation Programme To lead on Infrastructure design and implementation to migrate legacy platforms to O365. Configuration of tools and enhancements/features of new product suites and services, supporting and resolving customer deployment issues. Manage relationships with external suppliers of related services and resources when required, including the interface between Torus and the Microsoft On-boarding services. To ensure the provision of a customer focused solution and the identification of any related training needs for continued internal support, recommending appropriate training courses identified for ICT Staff. To take a proactive approach to ensure the needs of the business and its’ users are being met by the Office 365 Migration Workstreams. To provide BAU operational support across customer O365 platforms, including health checks and reporting. Support project delivery teams throughout the lifecycle of projects, using your experience and lessons learnt from previous O365 implementations. Input into the development of O365 roadmap, impact assessments for the delivery of further O365 solutions. To develop strong relationships with other engineers within the team to provide and share technical issue resolution and knowledge. Work closely with Torus technical team to help fulfil complex incidents and requests, assisting customers and stakeholders in a courteous and professional manner. Assess, analyse and based on new technologies, make technical recommendations to improve customer supported systems to help them grow. Offer innovative solutions that meet clients’ needs while remaining cost effective. Ensure customer technical solution documentation is always up to date. Perform system capacity and resilience planning to ensure fit for purpose against customer business objectives. Follow support and business processes accurately with attention to detail. Proactively look for opportunities to improve efficiency and quality of Torus’s services. Work closely with the ICT service desk to design maintenance and support procedures and provide training on common issue management.

We are looking for a very strong person to come on board and provide a technical team leader/project manager role leading to IT Manager, depending on skills, desire and ambition.  We are a digital data management solutions company, simplifying digital identity management for local authorities and housing associations as well as the private housing sector. We have two key product streams: The Property Log Book is about capturing, storing and managing all information about a property. It is used by local authorities and social landlords and new home developers.  The PLB can also be used as an identity attribute.  Once created the PLB stays with the property.  The Digital Log Book is a personal data store that lets a person store, manage and share their information in a secure and structured way and is used for establishing the digital identity of a citizen.  Our Role  This role will be instrumental in further developing these products to better meet the demands of the digital identity sector and the housing sector.  We are looking for a person who will contribute towards the technical growth of the business, will have input into the adoption of relevant technologies, autonomy to make technical decisions and enjoy inputting into the business.  Communication skills will be important as you will need to work across the public and private sectors working with a diverse range of people.  Due to the nature of this role you will have the opportunity to work with people at a variety of levels so ability to present and communicate with ease will be useful. We do need someone who has experience of the full development cycle, from inception to deployment, working to timescales and budgets and providing technical leadership.  We would expect you to enjoy keen challenges and demonstrate past achievements in challenging projects.  You will have the opportunity to work across the business utilising a variety of skills with the ability to deal with complex issues.  We are working on two unique projects, one related to housing across England & Wales and the other relates to the use of digital identity within the public sector.  Each project crosses over as we use housing data as an attribute towards identity. Our Technical Environment Java development Java 1.8, Spring 4+, Boot, Security, JPA/Hibernate, MVC. REST Good working knowledge of security standards and technologies - SAML, OAuth, PKI HTML5, CSS2+ (LESS), Javascript (esp. JQuery) SQL Databases - MySQL Project reporting, documentation and issue tracking - Git, Jira, Confluence

An exciting opportunity has arisen for a ICT Development Manager to join our ICT Development Team. This role will be instrumental in managing the development of our business systems and applications and in delivering business improvement through the use of current and new technology.  Working across all service areas, across multi sites, and system suppliers to maximise the use of corporate systems and enhance and develop these to improve business efficiency. You will have experience of managing the implementation of technology to deliver value for money and customer-focussed services.  The role will require you to manage the team of Business Analysts to help build and maintain good collaborative working relationships with internal and external stakeholders. Reporting to the Head of ICT, you will have experience of leading and driving business systems improvement and development, both in analysing requirements and the delivery of solutions.  You will have experience of the full project life cycle and have the ability to create and interpret technical specifications and plans, as well as a good knowledge of business analysis and best practice frameworks, including Prince 2, Agile and ITIL. You will be skilled in challenging others in a constructive way and will demonstrate a keen record of achievement within a project-led environment.  Able to deal with a multitude of varied tasks within tight timescales, you will work well under pressure.  You will be organised with good verbal and written skills, you will be persuasive, influential and will convey complexity with ease. Please contact  Maeve Collier  on  01642 771351  for an informal discussion about the role. Interviews will be held on Thursday 12 September 2019.

Dynamics Specialist Bedford Full Time Permanent Circa £45,000   Amongst the other amazing things they do, our client is a dynamic and ambitious Housing Association based in Bedford, operating throughout the Oxford to Cambridge growth arc. They have in excess of 18,500 homes and employ over 400 staff.   Our client is currently going through a period of ambitious transformational change. Microsoft Dynamics is at the heart of this change, enabling them to re-engineer their processes, with a focus on automation and digital first solutions. They currently have an exciting opportunity for a Dynamics Specialist to support them in the next phase of their development programme. You’ll be responsible for developing, implementing and enhancing solutions within Microsoft Dynamics and providing 3rd line application support.   You will thrive in this role if you have:     Experience of configuration and customisation within Microsoft Dynamics     Experience of delivering technical projects     Experience of second or third line application support     Excellent communication skills     Excellent problem-solving skills   And it would be an added bonus if you have:     Experience of developing plugins     Experience of application integration     Knowledge of web technologies     Knowledge of SharePoint     Experience from within social housing   Amongst what our client offers in return is:   Circa £45,000 depending on skills   28 days holiday (PLUS Bank Holidays!)   Contributory pension scheme   Private health care   Opportunities for development and professional training   Discounted gym membership   Retail discount scheme   Closing date - Sunday 25th August Interview date - Week commencing 2nd September although some interviews may be held earlier. Our client reserves the right to close this recruitment down should a suitable candidate be identified before the closing date. On this basis we would advise that applications are submitted as soon as possible. Strong Configuration and Customisation experience in Microsoft Dynamics Comfortable creating and amending workflow, business process flow and associated entities Fast learning, analytical problem solver Excellent communication and stakeholder management skills Comfortable working on multiple projects and tasks in parallel

Salary package:  £30,606 to £40,606 (depending on experience) plus company car allowance Location: Edinburgh (Home based) HouseMark is the social housing sector’s leading provider of business intelligence services. We are the largest and UK wide member network for housing organisations, providing access to an unparalleled customer base  Our strategy is to be the unrivalled source of housing data and insight in the UK housing sector and we are looking for a Data Analysis and Insight Manager to play a fundamental role in helping us deliver our new corporate strategy. As the Data Analysis and Insight Manager at Housemark you will use your expert knowledge of the data HouseMark collects, alongside your analytical thinking to present new insights to customers that enable them to gain knowledge and intelligence of their business as well as the wider sector. As this role covers the Scotland region, there is an expectation that there will be significant travel across country as well as attending meetings at our head office in Coventry. This exciting role will be responsible for servicing a portfolio of members across all elements of the benchmarking data cycle. You will have recent experience of analytical techniques and be able to demonstrate exceptional customer service.  Familiarity with BI tools such as Tableau and/or Power BI will be advantageous in this role as would an interest or experience working in a social housing environment. You will be comfortable transforming data into actionable insight, working on your own initiative and writing reports or delivering presentations to a variety of audiences. We would welcome applicants from recent graduates and those who can demonstrate good data analysis skills and brilliant customer service. The rewards In return for your commitment and enthusiasm, you can look forward to excellent working conditions in a progressive and growing company. Staff benefits include: • 28 days annual leave • Social Housing Pension Scheme - defined contribution scheme • non-contributory accident and sickness cover • optional private medical insurance Interviews will take place on weeks commencing 12th/19th August 2019. How to apply For more information on the role and HouseMark please email jobs@housemark.co.uk for a candidate pack. Applications will be in the form of a CV and a supporting statement to jobs@housemark.co.uk  Further information For an informal chat about the post, please contact Kevin Walters on 07736 274621.

Are you someone who likes getting things done? About the Role: As a key Technology Solution Delivery agent, you will have strong business analysis and project management skills coupled with good technical knowledge. Your role is to identify the solution needs and turn them into reality through partnership working with business users and solutions developers, applying Agile PM skills to manage solution delivery activities. The role is 35hrs a week, home-based and you can expect to need to be on site 2-3 days a week depending upon the needs of the work: our sites are based in Derbyshire, Lincolnshire, Leicestershire and Worcestershire. We encourage use of virtual meetings where possible We want somebody who has: BSc in Computer Science, Engineering or similar field, or equivalent experience PRINCE2/AGILE PM certification Prior experience as a Product Owner or similar role in Technology Solution delivery Broad technical understanding, including MS Dynamics 365 and MS Office 365 Hands-on experience managing all stages of the product life cycle Experience of Agile process and principles Experience of deriving user stories and acceptance criteria Experience of release planning and coordination of release activities Can demonstrate analytical and problem-solving skills Formal Project Management experience Business Analysis experience Outstanding presentation and leadership skills Excellent communication, negotiation and advocacy skills Engenders a positive team spirit Apply here