Lead Solutions Specialist (Housing)

Contract Type: Permanent

Why work with us?

Join Colchester City Council and be part of a forward‑thinking organisation that’s genuinely invested in its people. We’re proud to create an environment where innovation thrives, development is championed and wellbeing comes first. When you join us, you’ll enjoy:

What you’ll enjoy

• Flexible working that supports your wellbeing and lifestyle
• Generous annual leave, plus two extra paid days at Christmas
• An excellent pension scheme
• Discounts on gyms, travel and major retailers
• High‑quality training and career development
• A friendly, forward‑thinking culture where your ideas help shape real change

About the role

Colchester City Council is committed to delivering high‑quality, accessible services to residents, visitors and businesses. As one of the largest districts in Essex, we’re proud to provide a diverse range of public and commercial services — and digital transformation is at the heart of what we do.

We are seeking a Lead Solutions Specialist (Housing) to drive innovation and support the development and delivery of Housing Software Solutions across the organisation.

What you’ll be doing

• Lead and support a team of specialists delivering Housing system support and development.
• Act as the main contact for the Digital Service Catalogue for Colchester Borough Homes.
• Oversee Helpdesk activity to ensure efficient resolution of tickets and incidents.
• Build and maintain a clear, accessible knowledge base for system users.
• Support prioritisation, scoping and assessment of software development projects.
• Manage the end-to-end lifecycle of software systems from procurement to implementation, ongoing development to meet business needs and product closedowns/transfers at end of life.
• Identify and manage risks, issues and compliance requirements.
• Manage software licences, renewals and contribute to budget planning.
• Support readiness activities linked to Local Government Reform.

What You’ll Bring

• Degree‑level education or equivalent experience, with strong Housing system knowledge (ideally NEC Housing).
• Experience managing Service Desk activity and delivering software or data projects within SLAs.
• Excellent communication and influencing skills.
• Ability to translate business needs into clear, customer‑focused technical options.
• Knowledge of social housing, rents, service charges and Arm’s Length Management Organisations (desirable).
• Strong understanding of compliance across licensing, procurement, audit, security and data protection.

Colchester City Council has a wide range of services and facilities that can involve dealing with children or vulnerable adults. We treat our obligations for the safety of children and vulnerable adults seriously and expect our staff to be committed to the principles of our published policies and to adhere to the procedures contained within them.

For further information and to apply for this vacancy click Here