Head of Technology

Phoenix Community Housing is looking for an experienced and strategic Head of Technology to lead the next phase of our technology strategy and shape our future digital direction.

Reporting to the Director of Governance, Business Change and Performance and as a member of the Senior Management Team, you will lead the delivery of secure, reliable, and customer-focused technology services that support our Corporate Plan and strategic ambitions.

As we move into the second year of our Technology Strategy, your focus will be on accelerating technology modernisation, strengthening cyber resilience, maximising value from existing technology investments, enhancing supplier performance and building the capability of our Technology Team. You will work closely with colleagues across the business to support data, digital and automation initiatives, while also helping to shape Phoenix's technology roadmap beyond 2028.

 We are looking for a technology leader who can balance operational excellence with strategic change. You will bring experience of technology modernisation, cyber resilience, supplier management and delivering business-focused technology improvement. Above all, you will have the credibility and judgement to help Phoenix make the right technology decisions, maximise value from investment and shape the next phase of our technology roadmap.

 Experience within social housing is desirable but not essential. We welcome applications from candidates with relevant experience gained in other regulated or customer-focused sectors.

If you are excited by the opportunity to modernise technology services, strengthen digital capability and play a key role in shaping Phoenix's future, we would love to hear from you.

 Deadline for applications is midnight on Sunday 11 October and in-person interviews are scheduled for Tuesday 20 October. 

About Phoenix Community Housing

Phoenix is a housing organisation with a difference. We’re led by our residents, with a tenant as our Chair and with residents influencing our services and strategies at every level. Some housing associations talk about resident involvement. We live and breathe it every day.

We believe this is our core strength, and it’s helped us achieve a wide range of accolades and awards.

We’re based in south Lewisham, London, and are proud to be building new homes in our area. We currently manage around 7,800 homes in a tight geographical area encompassing Downham, Bellingham, Grove Park and Catford South.

Our Corporate Plan is helping us deliver on our vision of ‘together building a better future for our Phoenix community’, supported by strategies to refresh our approach to resident involvement, customer expererience, sustainability and ensuring that all residents enjoy warm, dry and safe a homes.

Our Investors in People Silver accreditation reflects our commitment to our staff. We offer a generous benefits package, including our wellbeing programme, comprehensive learning and development opportunities and a culture of employee involvement.

If you think you’re the right person to help us make the next stage of our journey, then we’d love to hear from you. We strongly believe in a work-life balance, so we’d be pleased to talk about part-time flexible working and job-sharing options.

Phoenix is committed to safeguarding and promoting the welfare of vulnerable groups, and we expect all staff and volunteers to share this commitment.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.